Yum!

  www.yum.com
  www.yum.com

Yum! Reviews

Updated December 8, 2014
Updated December 8, 2014
115 Reviews
3.4
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yum! Chairman, President, and CEO David C. Novak
David C. Novak
77 Ratings

Review Highlights

Pros
  • The work life balance is the job's biggest perks (in 10 reviews)

  • Recognition culture is real and alive (in 8 reviews)


Cons
  • Little to no room for advancement and raises (in 3 reviews)

  • Work Life balance could be a big issue (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good oppty if you're open minded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Yum! full-time (more than 3 years)

    Pros

    Majority of employees are positive and love their jobs
    Culture is all about recognition and celebration

    Cons

    Not everyone lives and breaths the culture - like any place

    Advice to ManagementAdvice

    Create more objective ways to measure authenticity in the culture
    Make sure you're not pressuring anyone to sacrifice personal family time for team building after work

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Location Location Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Yum! full-time (more than 3 years)

    Pros

    It all depends on where you work. The better the store manager and their direction, the more you will love to work there. It's fine to boost revenue and be quick but customers matter as well. When customers aggravate you, you feel aggravated throughout the day. If the manager allows you to please the customers with perks when they are dissatisfied, then things flow so much smoother. I can not emphasize this enough. Happy customers. Happy workers.

    Cons

    The store managers demand more revenue and quick output without putting more emphasis on both output and customer relations.

    Advice to ManagementAdvice

    The better the manager, the better your employees will be at handling customers. Constantly train them on behavior and pleasing the customers.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    If they lived the culture they teach, it would be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Yum! full-time

    Pros

    Compensation and benefits are comparable for the location and industry. Several in-office ammenities for those that desire them (Childcare, Fitness Center).

    Cons

    Culture is not as advertised. Annual re-organizations and job reductions. Heavy politics and bureaucracy.

    Advice to ManagementAdvice

    Recognize that the culture is being taught and learned, but living it can be difficult inside the organizational political structure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    .......NO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Columbus, OH
    Former Employee - Shift Manager in Columbus, OH

    I worked at Yum! full-time (more than an year)

    Pros

    I likes the coworkers and thats about it on the pros

    Cons

    No breaks.. Asst. Manager would go in and change my hours... 13 hour shifts for almost 10 months i mean come on now then i left to take care of my family and they refused me

    Advice to ManagementAdvice

    Take care of your workers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Multi- unit manager (area coach) position at Yum Brands, specifically Taco Bell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Coach in Louisville, KY
    Current Employee - Area Coach in Louisville, KY

    I have been working at Yum! full-time (more than an year)

    Pros

    Company culture great (at RSC only)
    Compensation
    PTO

    Cons

    Field Ops dog eat dog world
    Above store leadership quick to point the finger without taking accountability themselves
    No advancement, unless you work at the RSC (restaurant support center) what you are hired in at is were you will stay (so negotiate well)
    A lot of mediocre talent, if you have a degree, in MBA in my case, you will not utilize it nor is it valued by the company (field ops)

    Really too many cons to list. If your looking for a career where your always watching your back and there is no room for advancement, this is the company for you.

    Advice to ManagementAdvice

    I understand that Wall Street wants you to focus on international growth (and the share price reflects this) but your domestic business is suffering immensely. Clear out the old boy mentality and hire some talented individuals with degrees that can grow your business. DMA leaders and above are clueless of realistic operations environment and what truly drives customer satisfaction and happy employees and higher retention rates.

    Field Ops turnover is embarrassing, when will you realize there is a major problem with your above store leadership in place.

    Louisville KY is a disaster, you would think with corporate in your backyard operations would be flawless and you would have some talent in place.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company to work for- very supportive of family and individual needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior District Manager
    Current Employee - Senior District Manager

    I have been working at Yum! full-time (more than 8 years)

    Pros

    Great brands, very proud to work for YUM. Always trying to find ways to make the work easier for their employees and delight customers. Have found ways to reward employees down to the front line team members. Give the stores and ARLs access to funds to recognize the teams even for simple things done well.

    Cons

    Almost all of the Senior management is men. Reflective of the entire industry and an older Franchise driven community also dominated by men, but wish that YUM would take a stronger stand to help more women leaders emerge.

    Advice to ManagementAdvice

    Quit reorganizing the field every year- look for ways to mentor and develop a more diverse leadership team to include more minorities and women.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Accounts Receivable

    Former Employee - AR Specialist in Louisville, KY
    Former Employee - AR Specialist in Louisville, KY

    I worked at Yum! full-time (more than 10 years)

    Pros

    yums culture is very good.

    Cons

    lay off potential. they tell you two days before you are out the door

    Advice to ManagementAdvice

    lay off the right people

  9. 1 person found this helpful  

    Overall excellent peer interaction and collaboration - especially with folks in the operational areas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Irvine, CA
    Former Employee - Director in Irvine, CA

    I worked at Yum! full-time (more than 3 years)

    Pros

    People, innovation, exciting industry, growth opportunities

    Cons

    Lack of leadership transparency; diversity and inclusion is not a priority

    Advice to ManagementAdvice

    Listen to your people - look at how diverse your employee and customer base is - and then act accordingly

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    I love my Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Analyst in Louisville, KY
    Current Employee - Human Resources Analyst in Louisville, KY

    I have been working at Yum! full-time (more than 10 years)

    Pros

    Yum! has a wonderful culture and pays employees competitively with great benefits. Yum! also offers opportunities for growth for interested employees.

    Cons

    I don't have any cons to submit. I love my company and my job.

    Advice to ManagementAdvice

    I don't have any advice to senior management. I firmly believe we have an EXCELLENT top management team in place.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company that is people-oriented with a culture of success!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, IT in Plano, TX
    Former Employee - Director, IT in Plano, TX

    I worked at Yum! full-time (more than 3 years)

    Pros

    People-focused
    Success-oriented
    Great benefits and lots of opportunities within the company.

    Cons

    I believe that their employee performanc review process could have been better.

    Recommends
    Positive Outlook
    Approves of CEO

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