ZOLL Medical

www.zoll.com

ZOLL Medical Reviews

Updated January 18, 2015
Updated January 18, 2015
63 Reviews
2.9
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Richard A. Packer
34 Ratings

Review Highlights

Pros
  • Good people for the most part -- most want to come in every day and do a good job (in 5 reviews)

  • Flex time and overtime is available, and the build has a nice atrium (in 3 reviews)


Cons
  • Upper management has no idea of the work being done in their departments (in 5 reviews)

  • There is a high turnover level not only in staff but also senior staff and management levels (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great Company - but a good-ole-boy system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at ZOLL Medical full-time

    Pros

    Company makes a great product that saves numerous lives daily. Organization is stable and growing at a steady pace and outlook looks great Good employees.

    Cons

    As mentioned consistently in reviews, management is out of touch with reality. Quotas continue to rise significantly while territories constantly shrink. As least in the division I work in, they continue to use some convoluted formula looking at the population density in a given area rather than the actual number of clientele. Promotions are at the whim of management and they promote those who will stroke their ego rather than basing on performance and experience.

    Advice to ManagementAdvice

    Continue to focus on quality rather than quantity. Treat the organization as the worldwide company it has become and not like the good ole boy company it use to be.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZOLL Medical

    Pros

    Growth and sustaninablity are key strategic metrics

    Cons

    Grwoth and sustaiaablity are challenges to lead

    Advice to ManagementAdvice

    Keep foscused on the strategic with out losing sight of "who" supports these effrots

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Territory Manager / Sales Position Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at ZOLL Medical full-time (more than a year)

    Pros

    Unique product that can save lives. Product has no competition. Role allows territory manager to partner with doctors and staff to make a difference in the lives of patients and their families. Flexible work environment with good work/life balance. Work out of home office. Generally speaking, the people at Zoll are good to work with. Can make good money if one is fortunate enough to have a good territory. If it wasn't for their sales goal structure, I would rate the company as a 4 or 5.

    Cons

    Sales model is crazy and unrealistic. Territory revenue goals increase the same amount, for every territory in the Nation, every two weeks, regardless of potential or past performance. Eventually, goals grow so much they exceed market potential; making it impossible for the Territory Manager to make good money. A Territory Manager has the best chance of making big money their 1st year and then each year after that goes down because the goal grows so much. The company is also expanding the sales force which is shrinking the size of the territories and limits places for the Territory Manager to go to grow the business. This also limits earning potential. Career opportunities are limited.

    Advice to ManagementAdvice

    Consider changing the sales goal model. That is the main reason turnover is so high within the sales team. Maybe management wants it that way for strategic reasons; however, Zoll is losing a lot of quality and dedicated representatives with established customer relationships because of these goals. Additionally, the company is missing out on recruiting good talent because Zoll Life Vest has developed a reputation for these goals and people don't want to leave a stable situation for one that will likely be short-term.

    Doesn't Recommend
    Positive Outlook
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  5. 2 people found this helpful  

    Frustrating working experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in Boston, MA
    Current Employee - Territory Manager in Boston, MA

    I have been working at ZOLL Medical full-time

    Pros

    excellent technology for a previous unmet need with excellent opportunity to expand skill set and develop strong relationships with customers. Evolving product line and tech improvements on the horizon,

    Cons

    Unrealistic sales quotas, especially as a TM becomes tenured. The workload increases as territory grows but incentive comp flattens out or even declines with time. Turn over rates remain high in and around 25%. Quota attainment based on uncontrollable factors derived from insurance reimbursement that may or may not cover product. very top heavy in management, ranging 7:1 ratio, following a very pharmaceutical like model. no annual review process, making it difficult to gain insight into development and progression.

    Doesn't Recommend
    Neutral Outlook
  6.  

    A great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Material Handler in Pittsburgh, PA
    Current Employee - Material Handler in Pittsburgh, PA

    I have been working at ZOLL Medical

    Pros

    ZOLL has really great benefits, a fantastic work environment and good leadership within the company.

    Cons

    The only real complaint I have about this company is that, although they do allow many paid days off, holidays are not given off.

    Advice to ManagementAdvice

    Allow bigger space within departments for personal growth.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    they don't care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Account Manager in Los Angeles, CA
    Former Employee - Territory Account Manager in Los Angeles, CA

    I worked at ZOLL Medical full-time (more than a year)

    Pros

    they pay well but you will lose in getting your money back

    Cons

    employees are not valued at all

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Doing their best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ZOLL Medical full-time

    Pros

    There was never a time that I felt we did not care about the customer. Sometimes the day-to-day challenges of getting things done obscured what was important, but in the end, we always got back on track. Growing organizations have lots of opportunities for advancement.

    Cons

    The company was growing fast. It was easy to get behind on the little things that make big differences, like providing positive feedback or recognition. Managers forget that there are solutions other than working harder.

    Advice to ManagementAdvice

    Don't lose the sense of urgency. With a big organization, problems can get "stuck in committee."

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Good workers but poor management for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Tech in Cheswick, PA
    Former Employee - Production Tech in Cheswick, PA

    I worked at ZOLL Medical full-time (less than a year)

    Pros

    The people you work with are, for the most part, good people. Fun to talk to, easy going, easy work.

    Cons

    Poor management, a growing company with no room for growth of individual employees, we all got moved from one building to another, and EVERYBODY got put onto first shift, resulting in pay loss for full-time employees on third shift, and led to me having problems with attendance. When I was fired, my recruiter told me it was due to attendance issues, but I feel that the real reason was because I applied for a concealed carry permit. I sent in the permit application on a Tuesday, and was fired that Thursday, right about the day the Sheriff's Office would have gotten my application and called my references and my job.

    Advice to ManagementAdvice

    Don't fire people for obtaining legal permits, and don't overlook those in the company to promote instead of hiring people on from the outside.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 7 people found this helpful  

    Decent atmosphere, boring work, company technologically stuck in the 90's.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA

    I have been working at ZOLL Medical as a contractor (less than a year)

    Pros

    First of all, everything in this job is dependent on what department you work in. Every department is VERY different. Each one has their pros, and their cons, and their different atmospheres. I've spent six months here, to give you perspective on my opinions. The direct coworkers around me are great. Incredibly friendly, super helpful, encouraging, I never feel like I'm asking dumb questions etc. Everyone works to support everybody else as much as possible throughout all of the departments in this room. Everyone I walk by in the halls says Hi, it's actually odd if you walk by someone and they don't say hello. Everyone is outwardly very friendly.

    The company is very focused on healthy living. They have a great gym, healthy food options that they are always improving. Employees are encouraged to participate in workplace hiking groups, marathons, fitness challenges, and there are even weekly chair massages done my a woman who comes in. I will say that they do seem to try hard to make employees generally happy in these ways.

    Many people in upper management have been here for 10, 15, 20 years and have worked in a ton of different departments. There seems to be flexibility in jumping around. You are very likely to get hired as a temp if you do a good job (which isn't that hard). They like to keep good workers around, and they like to give employees opportunity here. (I have heard the opposite for the PA location though...)

    The job is easy.... I get a lot of support and guidance for my direct tasks, and I am left alone to do my thing most of the time. It's very much the type of gig where you clock in, do what you do, and clock out. Managers are pretty understanding of days you need off, or being sick, or needing time to go to a doctor. As long as you don't abuse it, everyone is very understanding.

    I personally have felt tremendously lucky to be in this department. The management has done nothing but support and encourage me, and pushed me to apply and go for a full time position. While this isn't a company or a job I want to be at long term (for reasons explained below) it is a great starting point in my opinion. A bonus is knowing that the work you are doing is directly influencing peoples lives because this is state of the art medical equipment used by thousands of organizations around the world.

    Overall pros: Good atmosphere on a micro scale. Clean building, good resources, Nice bathrooms. Coworkers are helpful and friendly. Good job for short term- under five years.

    Cons

    The company itself isn't as satisfactory as whole. It grew so quickly that there are just so many divisions.. so many departments... so many managers... too much of everything. I never hear from upper management, and have zero idea what most other parts of the company even do which is ridiculous since it all is important. I hear much more about departmental conflicts and catty behavior than I do about what there actual jobs are. I do get the impression that the longer you are here, the more chance you have to jump around and meet people, but you are just as likely to be stuck in the same gig forever. Also, the more you move around the more chance there is to meet awful people.

    HR is awful, that's all I will say about that.

    The companies databases are ARCHAIC. Every department and group uses different programs to accomplish there work and none of the programs talk to each other. It's incredibly frustrating to have all of these important prices, serial numbers, accounts, etc. in flimsy hacked together databases that only 12 people can access. Each project gets a new database?? Very ineffectual. Zero transfer of information across the board. Regularly have to struggle and ask others to access simple information. I get a lot of my work on excel sheets. They desperately need a consolidated database, but nobody cares enough to take the time to sort through this disorganized mess. The company is just growing too quickly for anyone to keep up with. So many employees are clearly frustrated by this, but nothing is done.

    That also lends to a lot of people taking advantage in upper management. Things are very numbers driven and I can see in other departments that it puts the employees under stress.

    The work IS SO BORING. And you can honestly just skirt by as long as you hit your numbers and make it look like you are working. Case in point, I am writing this during lulls at work this very moment. Repetitive, mundane tasks unless you are in any type of management position in which case they seem constantly stressed, and like they have too much on their plate. It's like the company expects things to happen at the snap of a finger, and expect it to be done with the tools of a caveman.

    There are many, many people in upper positions who are just snobs. They are catty, driven by politics, and try to undermine people in other departments or roles. There is a HUGE divide between the sales reps and the rest of the company... The sales reps could easily either be super friendly, or wicked big jerks. Entitled, snobby, annoying. I thankfully do not interact with them much at all. Mid management positions are usually much more understanding of the work people do, and therefore, so much better to work for.

    All in all, the company is too divided in every sense of the word. Camaraderie and unity within departments, disconnect and catty behavior outside. Especially if you are dealing with others not based in your location. The companies technology is far too outdated for what they are trying to accomplish.

    Overall cons: Archaic systems, terrible inter company communication, high levels of stress for long term employees, boring work, ineffectual structure as a whole. As a temp I don't have benefits but most people seem to be underpaid and have sub par benefits. Vacation time is also a bit skimpy. You cannot use Sick days as vacation time.

    Advice to ManagementAdvice

    Spend time creating unity within the company. Pay more attention to your employees, and work WITH the other areas of upper management. Maybe try and come together to create better work processes for the company as a whole rather than trying to undermine and attack people in other departments to try and get ahead yourself. Also get more IT guys its RIDICULOUS that it takes days for technical requests to be addressed... actually it takes days for ANYTHING to be addressed, everyone is just wholly unorganized.

    Give your employees the tools to succeed, because in very upper management it seems all you care about are the numbers and the $$$. This company seems unsustainable in this state.

    Please just organize yourself, and get with the times....

    Positive Outlook
    Approves of CEO
  11.  

    Do things fast over do things right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Pittsburgh, PA
    Former Employee - Software Engineer in Pittsburgh, PA

    I worked at ZOLL Medical full-time (more than 3 years)

    Pros

    People work hard and fast, even not right. A lot areas can be improved and open to new ways and ideas

    Cons

    People didn't work smart enough to make continuously stable progress. Performance issues recurred all the time. Fears to be punished by spending longer time to do the right thing
    Health insurance is not good.

    Advice to ManagementAdvice

    Give employee time to do the right thing that will eliminate trouble in the future. Don't push too hard on get things done fast.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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