ZOLL Medical Reviews

I have been working at ZOLL Medical full-time for more than a year

Pros – Relatively young company that is growing fast. I have been here for a year and a half and we have doubled in size in that time. With expansion into new markets there is lots of room for advancement.

Cons – I really like working here. There are not really any major cons to working here. I work in a call center so you occasionally have high call volume. It can get a little frustrating. Compared to other places I have worked I will take that any day.

Advice to Senior Management – Management is doing a great job of adapting as we grow. Its great that the focus is on the quality of the call and not the quantity of calls you take.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at ZOLL Medical full-time for more than 3 years

Pros – For me, it was the salary and work hours.

Cons – Too much favoritism and not enough recognition. If your manager doesn't like you, best to start looking elsewhere for employment. My department managers and Senior Tech had their favorite employees and it was known who they were. Everyone else was handled with an "eye roll". Senior management need be more aware of how unfair and underhanded some department managers are.

Advice to Senior Management – Open you eyes.

No, I would not recommend this company to a friend

I worked at ZOLL Medical full-time for more than a year

Pros – Best in class products, corporate commitment to improving the outcomes of patients with R&D, support of fellow coworkers, training investment

Cons – Your success depends on the support of the regional manager that you work for by how much time they are willing to spend in the initial learning phase. Lack of support from upper management. They have a very knee jerk reaction and don't take the current state of the territory into account. The sales cycle is long and if the territory has been unmanaged or mismanaged then it takes time to build relationships and mend broken ones.

Advice to Senior Management – Take each territory into account with the specific challenges and make sure the regional manager is giving the adequate needed to help new reps succeed. I was given 12 months and I saw my regional manager twice. All the tenured reps say Zoll has changed, the territory managers feel no corporate loyalty. The territory managers feel like a number, so if you could have a candid conversation with each territory manager with no recourse or repercussions I think you would understand what all territory managers feel. The highest producing rep with the largest deals get the most support

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at ZOLL Medical full-time for more than a year

Pros – Can make really good money for a year or two.

Cons – Unachievable quotes for seasoned reps.

Advice to Senior Management – Stop promoting those that play the game well and promote those that sell well.

No, I would not recommend this company to a friend

I have been working at ZOLL Medical full-time for more than 3 years

Pros – Helping patient's with equipment issues and making sure they understand how device works

Cons – Grossly underpaid, people hired recently getting paid almost $2 more an hour than me

Advice to Senior Management – Pay your employees what they deserve, based on the work load they do, also instead of pointing out minor mistakes made, praise employee's everyday work

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at ZOLL Medical full-time for more than 3 years

Pros – The working stiffs, Buyers, Assembly, QC, QA, Engineers are the backbone of the company and good people. This is not a rant just a honest (insiders) observation. There are a great deal of people who put their hearts and souls into the company, unfortunately they are not recognized by Management.

Cons – Management, VP and Directors would eat their own young to pad their pocket. Manufacturing cost cutting projects saves the company millions (5 - 6) yearly yet Management takes all the credit and compensation. Nothing but grief and demoralization to the people who perform the actual work.

Advice to Senior Management – Stop treating people like second class citizens. Yes it's a tight economy but you need to treat people with a little dignity. No this is not a rant, just an observation, you knowingly allow tyrants to run the day to day activities but do nothing about it - shame on you.

No, I would not recommend this company to a friend

I worked at ZOLL Medical full-time for more than a year

Pros – If you have a position deemed "unimportant" you'll have a lot more freedom and breathing room

Cons – Difficult to move up, too much time gossiping at the water cooler, a lot of egos, not rewarded for hard work or overtime

Advice to Senior Management – People in management positions need to be better qualified and drop the ego.

No, I would not recommend this company to a friend

I have been working at ZOLL Medical

Pros – great product great co-workers fun business to be in - life saving stuff is important to represent and having great science helps

Cons – arrogant managers, lots of good ol boys and very limited mobility - unless you drink like a fish with other divisions

Yes, I would recommend this company to a friend

I have been working at ZOLL Medical

Pros – The wearable Cardioverter vest is an excellent product.

Cons – Nepotism is favouritism granted to relatives or friends, without regard to their merit. Unfortunately if you are hired at Zoll without knowing someone you will always be an outsider. Management hires relatives or employees they have worked with in the past.

Advice to Senior Management – Advice for Zoll in Pittsburgh,Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization.

No, I would not recommend this company to a friend

I have been working at ZOLL Medical

Pros – Zoll (Pittsburgh) is a fast growing company. There are a great number of positions available. Zoll is the only company presently approve by the FDA to manufacture the product they make. The Lifevest. Because the product is paid for by insurance/Medicare, it is not affected by economic lows. Zoll has only scratched the surface of the market potiental. The production floor is ran with a flex time shift with core hours of 9 am to 3 pm. Zoll (Pittsburgh) used to be Lifecor; A small company requiring financial backing from some outside sorce. Zoll, a Boston based cardiac systems company, financed then bought Lifecor. Although, Zoll, Corp is a large company, Zoll (Pittsburgh) still has that small company feel. The company is very flexible with time off needed as well as working around schedules for school. The production floor has a relaxed and comfortable atmosphere. The bosses are not looking over your shoulder constantly and there are no production quotas to meet, allowing employees to spend more time to ensure a high quality product is produced. I hope this remains as the company expands. If you like hands on, component level troubleshooting, you will like this.

Cons – The pay is somewhat below recent simiar positions I have held with other companies. Benefit packages are also a bit lacking. Pay raises have been rather poor in recent years as well. All production floor employees start out with atleast 6 month as a temporary employee through one of the local temp agencies. Zoll could do better at keeping the temps informed of when they are going to be hired. Or what they need to do better to get hired. The company does very little outside activities such as off-site picnics or other employee activities. One exception is the annual Pittsburgh heart walk. And this is a bit self-serving for Zoll since their business is cardiac related. More activities would help raise moral. Althought the training for basic testing procedures is satisfactory, the training system for technicians on the operations of the system and how it works is a bit lacking. You have to learn/figure out many things on your own. Especially, the higher level information needed for troubleshooting. The engineering department does little to help in this area. They do not often have time to assist the technicians.

Advice to Senior Management – There should be better and more frequent feedback to the employees. Once a year is not often enough to hear when someone is doing is good/bad. Also, temps number one concern is when they will be hired on. If you let this area lack, the person will get upset and that will affect his production. Even if it is informal, management should meet once a month with each temporary employee to discuss with them how they are progressing and their time line for being hired is. To string a temp along for 6-12 months or more beyond when he expects to be hired on is just not a good way to operate. As for training. When Zoll (Pittsburgh) was a small private corporation, word of mouth and month or even years to learn how the Lifevest operated might have been okay. But now that it is growing as fast as it is, technicians need to have better training on how the inner workings of the components of the Lifevest work. You can not troubleshoot something that you have little or no idea how it works. Even the senior technicians are somewhat unsure of how some of the circuitry works. There should be training from the senior techs and even the engineers needs to be added so that people have a better understanding when troubleshooting. There also need to be a production engineer on the floor with an electronics background to help out in this area.

Yes, I would recommend this company to a friend