Zales Reviews

Updated October 17, 2014
Updated October 17, 2014
79 Reviews
3.0
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
37 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love working hee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operations in Irving, TX
    Current Employee - Store Operations in Irving, TX

    I have been working at Zales full-time (more than 10 years)

    Pros

    Great home/work life balance, management team that hears its employees. Friendly atmosphere that encourages growth.

    Cons

    Benefits are a bit lacking, no current 401k matching has caused a lot of people to leave. Expect that to come back after the first of the year.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time (more than an year)

    Pros

    Flexible Schedule, fun environment, friendly staff

    Cons

    Working weekends, nights & holidays

    Recommends
    No opinion of CEO
  3.  

    Okay in San Antonio, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in San Antonio, TX
    Current Employee - Jewelry Consultant in San Antonio, TX

    I have been working at Zales part-time (more than an year)

    Pros

    Very flexible with my hours. Great employees. My boss was amazing.

    Cons

    DM said "we do not owe our part-timers anything. Get rid of them for all I care!" He favorited two managers too much and could care less about the rest of us. I actually had an Arabian co worker who raised his hand to me but my DM wouldn't do anything since he was top seller and HR didn't do anything either.

    Advice to ManagementAdvice

    Get a new one.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Bottom line, I'd go back.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Hours reasonable, pay livable, fantastic to be a "regular consultant" for amazing people.

    Cons

    Pay less than average for me, nearly impossible to move into full time.

    Advice to ManagementAdvice

    Accountability is key.

  6.  

    Jewelry Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Zales part-time (less than an year)

    Pros

    high pay, nice coworkers, and relaxed evironment

    Cons

    unexperienced manager, no foot traffic, very slow environment

    Advice to ManagementAdvice

    increase employee loyalty

    Doesn't Recommend
    Positive Outlook
  7.  

    not a good company anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    there are no more pros anymore

    Cons

    your life is not yours vacations hours yea right I had 5 weeks was lucky to get a week

  8.  

    Detail assistant special events

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Detail Assistant in Dallas, TX
    Current Employee - Detail Assistant in Dallas, TX

    I have been working at Zales (less than an year)

    Pros

    Can be dumb as bricks and work here!!! It's right off the highway makes it easy to get to.

    Cons

    The pay is average I believe they don't like to hire people make you work threw the temp service years and years . The buildings is old the restrooms are nasty. Everyone runs to the cafeteria for breakfast and lunch look at you odd if you opt out. Oh and the other thing is the amount of germs you are exposed to walking up and down the stair well and opening the doors to enter and exit the stair well.

    Advice to ManagementAdvice

    Learn to start making people accountable for there work and actions

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    A Definite Challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Planner in Irving, TX
    Current Employee - Merchandise Planner in Irving, TX

    I have been working at Zales full-time (less than an year)

    Pros

    There are a lot of people who are "lifers" here and appear to like working for the company.

    Cons

    Salary is NO WHERE NEAR competitive. The supervisory and management team can be somewhat "belittling" to staff members. There is a lot of uncertainty in regards to status of employment with the recent acquisition.

    Advice to ManagementAdvice

    Start and employee "360 survey" so that corporate team members can provide feedback about their immediate supervisors. As we all know the primary reason people most often quit their jobs is because of their supervisors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Average work environment.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Baton Rouge, LA
    Former Employee - Store Manager in Baton Rouge, LA

    I worked at Zales full-time (less than an year)

    Pros

    Friendly people, but everyone acts as if they are afraid of losing their jobs.

    Cons

    Too many promotions. Corporate out of touch. Old technology. Mediocre senior management

    Advice to ManagementAdvice

    Narrow focus. Stop with the corporate "Kool-aid" and focus on basics. Stop emulating other retailers and establish your own identity

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    I really enjoy my job at Zales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Zales full-time (more than 8 years)

    Pros

    Everyday working with the public is different. Some days are better than others. We are privileged to be a part of our guests very special, life changing moments. As a store manager it's rewarding to hire and develop new talented people.

    Cons

    As a store manager there is so much to do that it is difficult to focus on our guests.

    Advice to ManagementAdvice

    I've been in a store with an office manager and I believe every store needs one. It helps the manager be able to run the sales floor and train by example. It allowed me to help everyone including myself make more money. Usually our interaction with the guest is what made us successful in the first place.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Zales? Share Your Experiences

Zales

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.