Zales

  www.zalecorp.com
  www.zalecorp.com

Zales Reviews

Updated December 6, 2014
Updated December 6, 2014
83 Reviews
3.1
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
38 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Push credit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Zales full-time (more than 5 years)

    Pros

    Good employee discount, usually okay co workers. Easy work day when there are few customers. Don't have to lift heavy materials.

    Cons

    Pushing credit and special events to customers when they're not really getting a good deal. Considering stones and metal are relatively worthless after purchase.

    Doesn't Recommend
    Negative Outlook
  2.  

    An Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Philadelphia, PA
    Current Employee - Store Manager in Philadelphia, PA

    I have been working at Zales full-time (more than an year)

    Pros

    Fun and a great place to help couples fufill their dreams

    Cons

    Lots of long hours during the holiday season

    Advice to ManagementAdvice

    Listen more to your Managers who are on the front lines

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Quality assurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QC Specialist in Dallas, TX
    Current Employee - QC Specialist in Dallas, TX

    I have been working at Zales

    Pros

    Great people to work with

    Cons

    The department does not have career enhancement

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Times of uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time

    Pros

    There are a lot of good people who work at Zales corporate office. It is the quality of people who are there that makes coming in everyday easier.

    Cons

    Non-competitive salary, uncertainty of employment beyond February 2015 due to recent acquisition from Signet, and a high turnover rate causing higher workload levels

    Advice to ManagementAdvice

    Salary adjustment to employees especially during these times of corporate uncertainty.

    Doesn't Recommend
    Negative Outlook
  6.  

    Blocked from having an exit interview...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Irving, TX
    Former Employee - Human Resources in Irving, TX

    I worked at Zales full-time (more than an year)

    Pros

    Decent benefits and bonus, employee discount

    Cons

    Nepotism, unprofessional behavior, lying, no direction, manager constantly canceling touch bases, and then just pawned me off into another manager, director and manager in HR blocked me from having an exit interview...

    Advice to ManagementAdvice

    Investigate who you are hiring. A manager and later director in HR (who has a bad reputation in the industry in this city I might add) was fired from his previous company for a reason. Yet, he was hired and even promoted due to the good ole boy cronyism going on at that place. His manager was the apex of unprofessional behavior at his previous company...so I hear from many of his former employees...

    Don't allow people to block employees from conducting exit interviews. In my twenty year career, I have never seen anything like that.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Love working hee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operations in Irving, TX
    Current Employee - Store Operations in Irving, TX

    I have been working at Zales full-time (more than 10 years)

    Pros

    Great home/work life balance, management team that hears its employees. Friendly atmosphere that encourages growth.

    Cons

    Benefits are a bit lacking, no current 401k matching has caused a lot of people to leave. Expect that to come back after the first of the year.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time (more than an year)

    Pros

    Flexible Schedule, fun environment, friendly staff

    Cons

    Working weekends, nights & holidays

    Recommends
    No opinion of CEO
  9.  

    Okay in San Antonio, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in San Antonio, TX
    Current Employee - Jewelry Consultant in San Antonio, TX

    I have been working at Zales part-time (more than an year)

    Pros

    Very flexible with my hours. Great employees. My boss was amazing.

    Cons

    DM said "we do not owe our part-timers anything. Get rid of them for all I care!" He favorited two managers too much and could care less about the rest of us. I actually had an Arabian co worker who raised his hand to me but my DM wouldn't do anything since he was top seller and HR didn't do anything either.

    Advice to ManagementAdvice

    Get a new one.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Bottom line, I'd go back.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Hours reasonable, pay livable, fantastic to be a "regular consultant" for amazing people.

    Cons

    Pay less than average for me, nearly impossible to move into full time.

    Advice to ManagementAdvice

    Accountability is key.

  11. 1 person found this helpful  

    not a good company anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    there are no more pros anymore

    Cons

    your life is not yours vacations hours yea right I had 5 weeks was lucky to get a week

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