Zales Reviews

Updated September 11, 2014
Updated September 11, 2014
74 Reviews
3.1
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
36 Ratings

Review Highlights

Pros
  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

  • Friendly and focused on work/life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay in San Antonio, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant  in  San Antonio, TX
    Current Employee - Jewelry Consultant in San Antonio, TX

    I have been working at Zales part-time for more than a year

    Pros

    Very flexible with my hours. Great employees. My boss was amazing.

    Cons

    DM said "we do not owe our part-timers anything. Get rid of them for all I care!" He favorited two managers too much and could care less about the rest of us. I actually had an Arabian co worker who raised his hand to me but my DM wouldn't do anything since he was top seller and HR didn't do anything either.

    Advice to ManagementAdvice

    Get a new one.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Bottom line, I'd go back.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Hours reasonable, pay livable, fantastic to be a "regular consultant" for amazing people.

    Cons

    Pay less than average for me, nearly impossible to move into full time.

    Advice to ManagementAdvice

    Accountability is key.

  3.  

    A Definite Challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Planner  in  Irving, TX
    Current Employee - Merchandise Planner in Irving, TX

    I have been working at Zales full-time for less than a year

    Pros

    There are a lot of people who are "lifers" here and appear to like working for the company.

    Cons

    Salary is NO WHERE NEAR competitive. The supervisory and management team can be somewhat "belittling" to staff members. There is a lot of uncertainty in regards to status of employment with the recent acquisition.

    Advice to ManagementAdvice

    Start and employee "360 survey" so that corporate team members can provide feedback about their immediate supervisors. As we all know the primary reason people most often quit their jobs is because of their supervisors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Average work environment.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Baton Rouge, LA
    Former Employee - Store Manager in Baton Rouge, LA

    I worked at Zales full-time for less than a year

    Pros

    Friendly people, but everyone acts as if they are afraid of losing their jobs.

    Cons

    Too many promotions. Corporate out of touch. Old technology. Mediocre senior management

    Advice to ManagementAdvice

    Narrow focus. Stop with the corporate "Kool-aid" and focus on basics. Stop emulating other retailers and establish your own identity

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    I really enjoy my job at Zales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Zales full-time for more than 8 years

    Pros

    Everyday working with the public is different. Some days are better than others. We are privileged to be a part of our guests very special, life changing moments. As a store manager it's rewarding to hire and develop new talented people.

    Cons

    As a store manager there is so much to do that it is difficult to focus on our guests.

    Advice to ManagementAdvice

    I've been in a store with an office manager and I believe every store needs one. It helps the manager be able to run the sales floor and train by example. It allowed me to help everyone including myself make more money. Usually our interaction with the guest is what made us successful in the first place.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Company

    Former Employee - Benefits  in  Irving, TX
    Former Employee - Benefits in Irving, TX

    I worked at Zales full-time

    Pros

    Good Company to work for .

    Cons

    The drive was bad

    Approves of CEO
  8.  

    Good Overall Work Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Time Management is a great opp in overall enviroment

    Cons

    Great Customer Relations, good long term relationship with peers and guest

    Approves of CEO
  9.  

    6 Years with Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Fort Collins, CO
    Current Employee - Store Manager in Fort Collins, CO

    I have been working at Zales full-time for more than 5 years

    Pros

    Great company to work with. They love to promote from within and sincerely care about what their employees think.

    Cons

    Some long hours as manager, peak times are highly demanding.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time for more than 10 years

    Pros

    Flexible scheduling, work life balance

    Cons

    Too much favoritism to elite jewelry consultant by manager. No training by managers just talk. Too much gossip. No support by dm

    Advice to ManagementAdvice

    Dm promises something and backs out. Always making up stories to cover self.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The worst in my 14 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Las Vegas, NV
    Current Employee - Assistant Manager in Las Vegas, NV

    I have been working at Zales full-time for less than a year

    Pros

    Very easy If you don't like a challenge. They provide training with dvds. Don't expect go much help. Your pretty doing it on your own. Get self help books, learn extra on the side. They provide DCA course but that's super easy too.

    Cons

    No need for an education here. Managers are not that intelligent: Poor benefits, unprofessionalism, some minor unethical behavior and disorganized.

    Expect split days off, schedule changing every week, and disrespectful supervision. Problems arise to inappropriate conduct, deceitful jewellery consultants and managers.

    When you start they immediately sign you up for there pay card. So your check goes onto there program. You have to wait two weeks to cancel our transfer that money to your own.

    I've had my district manner tell me my mba different mean anything there. It doesn't. Working here I feel like I'm 18. There's no team strictly individualism.

    Advice to ManagementAdvice

    Don't talk down to your people, repremend employees better, don't treat your highest sales person as gold even when there not professional, be fair, be competitant, at least set realistic goals, communicate better.

    From the corporation, let's get smarter. Implementing systems, products, and processes better. Your causing chaos at the store level.

    And please stop being so fake. The biggest problem I see is the amount lying that is done. It seems like lying is appropriate here from the top down. You definitely don't need an education here to work. It shows.

    Positive Outlook
    No opinion of CEO

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