Zales Reviews

Updated August 27, 2015
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2.7
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Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
49 Ratings

Pros
  • Great home/work life balance, management team that hears its employees (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Pros and Cons

118 Employee Reviews

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  1. Sales without Lies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in Flint, MI
    Former Employee - Jewelry Consultant in Flint, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zales full-time (More than a year)

    Pros

    When I worked for Zales my manager had been with the company for a long time, and thus didn't have a lot of the same pressure that newer managers would have with sales and warranty goals, but even when I went to other stores the management focused on retaining employees and training with good sales tools. After leaving Zales I went on to a different jewelry company that focused more on hard numbers - I knew more than most anyone I met in the company about sales techniques and about diamonds and jemstones. Having a company that values its employees is incredibly important and shockingly hard to find - Zales still does value people.

    Cons

    Sales is sales - not all the managers have the same awesome background, but really for the industry they are in, Zales does a great job of hiring good people and training people well. They don't move people from part time to full time really quickly and corporate is pretty picky about hours so it is hard to get overtime, etc. The holidays are the opposite - its hard to get time off. But those are things that you'll encounter anywhere. Not the greatest commission structure but there's a trade off - the company I left for had a better commission structure but I didn't work there for very long because the atmosphere was terrible.

    Advice to Management

    Keep up with the focus on good people. Retention saves companies millions in training dollars and lost opportunity. Promote from within - a good full time employee is definitely the part timer who has proven their worth - not a brand new person.


  2. Helpful (1)

    Depends on location, it's everything

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in Rosenberg, TX
    Former Employee - Jewelry Consultant in Rosenberg, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zales part-time (Less than a year)

    Pros

    Relatively easy, lot of learning tools. Hours of operation arent bad.

    Cons

    Commission structure could be a lot better. Compensation isnt something someone can sustain themselves on unless in a high volume store

    Advice to Management

    Take care of your employees and they'll take care of you


  3. Helpful (1)

    zales jewelry consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Bismarck, ND
    Current Employee - Jewelry Consultant in Bismarck, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zales full-time (Less than a year)

    Pros

    Love every district, store, special events manager I have come across. Honest to god genuinely friendly, caring company as a whole.

    Cons

    Some sketchy scandalous jewelry consultants. That steal your sales. And the perks of being in store on days past employees sales come through. Suppose to split. But instead take as own personal triumph.

    Advice to Management

    Pay closer attention to sales being stolen by consultants that don't put the work in. Nobody walks into a store points to a piece that is a few thousand dollar investment buys in minutes and leaves. That guest has in 99.9% of the case been working with a jc at some point already. Make sure the number one question is being asked. Has anyone been working with you? And if so, do u have a card? What do they look like? Karma comes around. In every case..


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  5. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DistrictSales Manager in San Juan, PR
    Former Employee - DistrictSales Manager in San Juan, PR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Zales (More than 10 years)

    Pros

    Excellent working and personal Benefits

    Cons

    Company is a very positive employer

    Advice to Management

    Very good


  6. Jewelry consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zales full-time

    Pros

    Very fun environment. Great jewelry discount

    Cons

    Difficult to earn commission unless you're in a high volume store

    Advice to Management

    None


  7. great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    discounts on jewelry and nice employees realtionships with customers

    Cons

    lots of downtime. Pay should've been higher.


  8. Helpful (1)

    Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zales (Less than a year)

    Pros

    The Pay is pretty good, discounts on jewelry, room for advancement, great starter job

    Cons

    Long hours with no breaks, standing for long periods of time, hard to even get a bathroom break. high turnover rate, company is less organized than competitors

    Advice to Management

    Try working the hours your store staff does, District manager asks things of staff that they would never do themselves. Take a better look at the people you have in charge.


  9. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coppell, TX
    Current Employee - Anonymous Employee in Coppell, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than 5 years)

    Pros

    Good management in place to support career growth.

    Cons

    No real cons to speak of.


  10. Helpful (2)

    Corporate Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Zales (More than 5 years)

    Pros

    Good benefits, good cafeteria, 9-5 job, Summer Fridays, wonderful colleagues.

    Cons

    - No opportunity for upward mobility unless management decides to hire another head for the team (unlikely); - Managers have an "open door policy," however, employees are punished for walking through that open door asking for direction or feedback; - Company would rather hire a consulting firm or listen to a vendor rather than hearing advice/opinions of their own employees who specialize in a specific field; - Management wants innovative plans and projects, and their employees spend hours working on decks and proposals, only to be told there isn't budget for anything outside of what's in the current scope. A lot of work, a lot of pressure, all for nothing. No positive reinforcement; - Little feedback, direction or communication from management; No support to further employee education; - Very stressful environment, ALL departments are understaffed; - Culture is very old school and does not cater to the millennial workforce; - Expectations are high but rarely communicated down the chain of command - Morale has been at an all time LOW ever since Signet purchased Zales + Theo Killion (former CEO) left (1+ year now).

    Advice to Management

    Support your employees, give them regular feedback, acknowledge their successes, don't waste their time and stop being sneaky.


  11. Helpful (1)

    Good Biz

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in White Plains, NY
    Former Employee - Sales Associate in White Plains, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good commissions Good work hours to an extent

    Cons

    work environment is hostile Boss was very rude

    Advice to Management

    treat people with more respect



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