Zales

www.zalecorp.com
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Zales Reviews

Updated February 12, 2015
Updated February 12, 2015
93 Reviews
2.9
93 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
40 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant in Casper, WY
    Former Employee - Jewelry Consultant in Casper, WY

    I worked at Zales part-time (less than a year)

    Pros

    We had great leadership from corporate and were always being updated on policy changes, potential dangers( when I was there the chain had a lot of robberies going on and it was kinda scary so we had to very vigilant about people coming into the store), and they kept in touch a lot with our manager. We felt very connected and supported by corporate.

    Cons

    Where I worked was not ideal for a jewelry store. We had a lot of competition and desperately needed our own location. Being the most expensive jewelry store in the mall and hidden in the back did not help out with sales. The sales we got were unrealistic despite being based off of how well we did last year. We got a lot of pressure for things we couldn't control because if people don't want to buy, they aren't going to come in and no amount of signs or promotions is going to fix that.

    Advice to ManagementAdvice

    We need more hours. Stronger sales people need to have evening shifts because evening guests don't buy as much and need more work. Putting weaker sales people in shifts where guests are harder to sell too is unfair.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A Good Company to Gain Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Systems Support in Irving, TX
    Former Employee - Store Systems Support in Irving, TX

    I worked at Zales full-time (more than 3 years)

    Pros

    Under new management now so I think the future is probably brighter. Compensation at some levels was adequate. A decent benefit package.

    Cons

    More opportunities for career growth were needed. Many employees felt stuck in their current positions even if they had been there 10 years or more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Low pay, high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in The Woodlands, TX
    Current Employee - Sales Associate in The Woodlands, TX

    I have been working at Zales

    Pros

    pleasant Coworkers, commission structure, flexibility

    Cons

    low salary, scripted selling, no training

    Advice to ManagementAdvice

    Pay your employees more

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    It's a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Benefits and pay and compensation

    Cons

    Inventory , merchandise and sometimes management

    Recommends
    Positive Outlook
  6.  

    Good place to work while going to school

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Steady work, steady stream of customers. Planograms are updated. People

    Cons

    Disorganized management. Need to increase communication between management and sales staff.

  7.  

    why do you want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in New York, NY
    Current Employee - Jewelry Consultant in New York, NY

    I have been working at Zales

    Pros

    there are none. I stay for insurance

    Cons

    over coming poor managers and their poor training

    Advice to ManagementAdvice

    treat jcs as part your team

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Nasty environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales

    Pros

    Commission and a good amount of foot traffic..

    Cons

    Cut throat associates. Some were nasty to customers as well.

    Advice to ManagementAdvice

    Rein in the environment.

    Doesn't Recommend
  9.  

    Very Unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    Zales is usually a great place to work for. Team work always helps you with the job. Management always seems to care about the employees. Even when we have visits from our home office leaders, they always make you feel like you are valued and they want you to keep going strong.

    Cons

    We are now being run by Signet and we have lost so many employees, including CEO and all of the leaders below him. The new management has now been cracking the whip and has very unrealistic expectations. When you work at a mall that has very slow traffic you are supposed to perform miracles everyday and make 4 apps per day and sell at least the $2700+goals. And now your job is on the line because they are writing people up, now that the holidays are over. Zales employees are not feeling good right now about these negetive changes. You are demanding more than we could give in the past and the goals are unrealistic. And making people fear for their jobs is not a great way to keep good employees. We've spoken to the Kays and Jared employees, they hate it there. Don't make us miserable too. Watching the turn over rate with our company makes me want to leave. I've worked here 10+ years and really loved my job and customers.

    Advice to ManagementAdvice

    Talk to Theo Killeon about how to treat employees.

    Doesn't Recommend
    Negative Outlook
  10.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Little Rock, AR
    Former Employee - Sales in Little Rock, AR

    I worked at Zales

    Pros

    I thought this job was easy

    Cons

    This job has little chance for advancement

    Advice to ManagementAdvice

    x

    Doesn't Recommend
    Negative Outlook
  11.  

    Push credit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Zales full-time (more than 5 years)

    Pros

    Good employee discount, usually okay co workers. Easy work day when there are few customers. Don't have to lift heavy materials.

    Cons

    Pushing credit and special events to customers when they're not really getting a good deal. Considering stones and metal are relatively worthless after purchase.

    Doesn't Recommend
    Negative Outlook

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