Zales

  www.zalecorp.com
  www.zalecorp.com

Zales Reviews

Updated November 24, 2014
Updated November 24, 2014
79 Reviews
3.0
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
37 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love working hee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operations in Irving, TX
    Current Employee - Store Operations in Irving, TX

    I have been working at Zales full-time (more than 10 years)

    Pros

    Great home/work life balance, management team that hears its employees. Friendly atmosphere that encourages growth.

    Cons

    Benefits are a bit lacking, no current 401k matching has caused a lot of people to leave. Expect that to come back after the first of the year.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Blocked from having an exit interview...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Irving, TX
    Former Employee - Human Resources in Irving, TX

    I worked at Zales full-time (more than an year)

    Pros

    Decent benefits and bonus, employee discount

    Cons

    Nepotism, unprofessional behavior, lying, no direction, manager constantly canceling touch bases, and then just pawned me off into another manager, director and manager in HR blocked me from having an exit interview...

    Advice to ManagementAdvice

    Investigate who you are hiring. A manager and later director in HR (who has a bad reputation in the industry in this city I might add) was fired from his previous company for a reason. Yet, he was hired and even promoted due to the good ole boy cronyism going on at that place. His manager was the apex of unprofessional behavior at his previous company...so I hear from many of his former employees...

    Don't allow people to block employees from conducting exit interviews. In my twenty year career, I have never seen anything like that.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time (more than an year)

    Pros

    Flexible Schedule, fun environment, friendly staff

    Cons

    Working weekends, nights & holidays

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Okay in San Antonio, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in San Antonio, TX
    Current Employee - Jewelry Consultant in San Antonio, TX

    I have been working at Zales part-time (more than an year)

    Pros

    Very flexible with my hours. Great employees. My boss was amazing.

    Cons

    DM said "we do not owe our part-timers anything. Get rid of them for all I care!" He favorited two managers too much and could care less about the rest of us. I actually had an Arabian co worker who raised his hand to me but my DM wouldn't do anything since he was top seller and HR didn't do anything either.

    Advice to ManagementAdvice

    Get a new one.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Bottom line, I'd go back.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Hours reasonable, pay livable, fantastic to be a "regular consultant" for amazing people.

    Cons

    Pay less than average for me, nearly impossible to move into full time.

    Advice to ManagementAdvice

    Accountability is key.

  7. 1 person found this helpful  

    not a good company anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    there are no more pros anymore

    Cons

    your life is not yours vacations hours yea right I had 5 weeks was lucky to get a week

  8.  

    Jewelry Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Zales part-time (less than an year)

    Pros

    high pay, nice coworkers, and relaxed evironment

    Cons

    unexperienced manager, no foot traffic, very slow environment

    Advice to ManagementAdvice

    increase employee loyalty

    Doesn't Recommend
    Positive Outlook
  9.  

    Detail assistant special events

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Detail Assistant in Dallas, TX
    Current Employee - Detail Assistant in Dallas, TX

    I have been working at Zales (less than an year)

    Pros

    Can be dumb as bricks and work here!!! It's right off the highway makes it easy to get to.

    Cons

    The pay is average I believe they don't like to hire people make you work threw the temp service years and years . The buildings is old the restrooms are nasty. Everyone runs to the cafeteria for breakfast and lunch look at you odd if you opt out. Oh and the other thing is the amount of germs you are exposed to walking up and down the stair well and opening the doors to enter and exit the stair well.

    Advice to ManagementAdvice

    Learn to start making people accountable for there work and actions

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    A Definite Challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Planner in Irving, TX
    Current Employee - Merchandise Planner in Irving, TX

    I have been working at Zales full-time (less than an year)

    Pros

    There are a lot of people who are "lifers" here and appear to like working for the company.

    Cons

    Salary is NO WHERE NEAR competitive. The supervisory and management team can be somewhat "belittling" to staff members. There is a lot of uncertainty in regards to status of employment with the recent acquisition.

    Advice to ManagementAdvice

    Start and employee "360 survey" so that corporate team members can provide feedback about their immediate supervisors. As we all know the primary reason people most often quit their jobs is because of their supervisors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Average work environment.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Baton Rouge, LA
    Former Employee - Store Manager in Baton Rouge, LA

    I worked at Zales full-time (less than an year)

    Pros

    Friendly people, but everyone acts as if they are afraid of losing their jobs.

    Cons

    Too many promotions. Corporate out of touch. Old technology. Mediocre senior management

    Advice to ManagementAdvice

    Narrow focus. Stop with the corporate "Kool-aid" and focus on basics. Stop emulating other retailers and establish your own identity

    Recommends
    Negative Outlook
    No opinion of CEO

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