Zales

www.zalecorp.com

Zales Reviews

Updated January 27, 2015
Updated January 27, 2015
88 Reviews
3.0
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
38 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Benefits and pay and compensation

    Cons

    Inventory , merchandise and sometimes management

    Recommends
    Positive Outlook
  2.  

    Good place to work while going to school

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Steady work, steady stream of customers. Planograms are updated. People

    Cons

    Disorganized management. Need to increase communication between management and sales staff.

  3.  

    Very Unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    Zales is usually a great place to work for. Team work always helps you with the job. Management always seems to care about the employees. Even when we have visits from our home office leaders, they always make you feel like you are valued and they want you to keep going strong.

    Cons

    We are now being run by Signet and we have lost so many employees, including CEO and all of the leaders below him. The new management has now been cracking the whip and has very unrealistic expectations. When you work at a mall that has very slow traffic you are supposed to perform miracles everyday and make 4 apps per day and sell at least the $2700+goals. And now your job is on the line because they are writing people up, now that the holidays are over. Zales employees are not feeling good right now about these negetive changes. You are demanding more than we could give in the past and the goals are unrealistic. And making people fear for their jobs is not a great way to keep good employees. We've spoken to the Kays and Jared employees, they hate it there. Don't make us miserable too. Watching the turn over rate with our company makes me want to leave. I've worked here 10+ years and really loved my job and customers.

    Advice to ManagementAdvice

    Talk to Theo Killeon about how to treat employees.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Little Rock, AR
    Former Employee - Sales in Little Rock, AR

    I worked at Zales

    Pros

    I thought this job was easy

    Cons

    This job has little chance for advancement

    Advice to ManagementAdvice

    x

    Doesn't Recommend
    Negative Outlook
  6.  

    Push credit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Zales full-time (more than 5 years)

    Pros

    Good employee discount, usually okay co workers. Easy work day when there are few customers. Don't have to lift heavy materials.

    Cons

    Pushing credit and special events to customers when they're not really getting a good deal. Considering stones and metal are relatively worthless after purchase.

    Doesn't Recommend
    Negative Outlook
  7.  

    An Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Philadelphia, PA
    Current Employee - Store Manager in Philadelphia, PA

    I have been working at Zales full-time (more than a year)

    Pros

    Fun and a great place to help couples fufill their dreams

    Cons

    Lots of long hours during the holiday season

    Advice to ManagementAdvice

    Listen more to your Managers who are on the front lines

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Quality assurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QC Specialist in Dallas, TX
    Current Employee - QC Specialist in Dallas, TX

    I have been working at Zales

    Pros

    Great people to work with

    Cons

    The department does not have career enhancement

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Elite Jewelry Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    If your are driven after you reach 350,000 you earn 3% CONSISTANTLY WHICH ISNT a lot but is more than most other chain jewelry store sand this too grow with further sales but is also changing this aug 2015

    Cons

    There is no actual training you are thrown to the wolves, you either sink or swim. Managers have complete control h.r. is a joke, sterling is taking over so its a monopoly this was the best place for individual salespersons to prosper, not any longer, I was a top performer. This past year within 30 days over 20000 employees were let go from my district manager to regional manager to CEO's and now who knows I had biggest quota for a given month and then not given full time hours to achieve goal. Next month, end of fiscal year, told you behind your percent if you don't ,make this month we will have to cut you..... don't waste your time.....

    Advice to ManagementAdvice

    GOOD LUCK!

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Times of uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time

    Pros

    There are a lot of good people who work at Zales corporate office. It is the quality of people who are there that makes coming in everyday easier.

    Cons

    Non-competitive salary, uncertainty of employment beyond February 2015 due to recent acquisition from Signet, and a high turnover rate causing higher workload levels

    Advice to ManagementAdvice

    Salary adjustment to employees especially during these times of corporate uncertainty.

    Doesn't Recommend
    Negative Outlook
  11.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time (more than a year)

    Pros

    Flexible Schedule, fun environment, friendly staff

    Cons

    Working weekends, nights & holidays

    Recommends
    No opinion of CEO

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