Zales

www.zalecorp.com

Zales Reviews

Updated January 27, 2015
Updated January 27, 2015
88 Reviews
3.0
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
38 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time (more than a year)

    Pros

    Flexible Schedule, fun environment, friendly staff

    Cons

    Working weekends, nights & holidays

    Recommends
    No opinion of CEO
  2.  

    Blocked from having an exit interview...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Irving, TX
    Former Employee - Human Resources in Irving, TX

    I worked at Zales full-time (more than a year)

    Pros

    Decent benefits and bonus, employee discount

    Cons

    Nepotism, unprofessional behavior, lying, no direction, manager constantly canceling touch bases, and then just pawned me off into another manager, director and manager in HR blocked me from having an exit interview...

    Advice to ManagementAdvice

    Investigate who you are hiring. A manager and later director in HR (who has a bad reputation in the industry in this city I might add) was fired from his previous company for a reason. Yet, he was hired and even promoted due to the good ole boy cronyism going on at that place. His manager was the apex of unprofessional behavior at his previous company...so I hear from many of his former employees...

    Don't allow people to block employees from conducting exit interviews. In my twenty year career, I have never seen anything like that.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Okay in San Antonio, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in San Antonio, TX
    Current Employee - Jewelry Consultant in San Antonio, TX

    I have been working at Zales part-time (more than a year)

    Pros

    Very flexible with my hours. Great employees. My boss was amazing.

    Cons

    DM said "we do not owe our part-timers anything. Get rid of them for all I care!" He favorited two managers too much and could care less about the rest of us. I actually had an Arabian co worker who raised his hand to me but my DM wouldn't do anything since he was top seller and HR didn't do anything either.

    Advice to ManagementAdvice

    Get a new one.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Bottom line, I'd go back.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Hours reasonable, pay livable, fantastic to be a "regular consultant" for amazing people.

    Cons

    Pay less than average for me, nearly impossible to move into full time.

    Advice to ManagementAdvice

    Accountability is key.

  6. 1 person found this helpful  

    not a good company anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    there are no more pros anymore

    Cons

    your life is not yours vacations hours yea right I had 5 weeks was lucky to get a week

  7.  

    Jewelry Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Zales part-time (less than a year)

    Pros

    high pay, nice coworkers, and relaxed evironment

    Cons

    unexperienced manager, no foot traffic, very slow environment

    Advice to ManagementAdvice

    increase employee loyalty

    Doesn't Recommend
    Positive Outlook
  8.  

    Detail assistant special events

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Detail Assistant in Dallas, TX
    Current Employee - Detail Assistant in Dallas, TX

    I have been working at Zales (less than a year)

    Pros

    Can be dumb as bricks and work here!!! It's right off the highway makes it easy to get to.

    Cons

    The pay is average I believe they don't like to hire people make you work threw the temp service years and years . The buildings is old the restrooms are nasty. Everyone runs to the cafeteria for breakfast and lunch look at you odd if you opt out. Oh and the other thing is the amount of germs you are exposed to walking up and down the stair well and opening the doors to enter and exit the stair well.

    Advice to ManagementAdvice

    Learn to start making people accountable for there work and actions

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Average work environment.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Baton Rouge, LA
    Former Employee - Store Manager in Baton Rouge, LA

    I worked at Zales full-time (less than a year)

    Pros

    Friendly people, but everyone acts as if they are afraid of losing their jobs.

    Cons

    Too many promotions. Corporate out of touch. Old technology. Mediocre senior management

    Advice to ManagementAdvice

    Narrow focus. Stop with the corporate "Kool-aid" and focus on basics. Stop emulating other retailers and establish your own identity

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    I really enjoy my job at Zales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Zales full-time (more than 8 years)

    Pros

    Everyday working with the public is different. Some days are better than others. We are privileged to be a part of our guests very special, life changing moments. As a store manager it's rewarding to hire and develop new talented people.

    Cons

    As a store manager there is so much to do that it is difficult to focus on our guests.

    Advice to ManagementAdvice

    I've been in a store with an office manager and I believe every store needs one. It helps the manager be able to run the sales floor and train by example. It allowed me to help everyone including myself make more money. Usually our interaction with the guest is what made us successful in the first place.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company

    Former Employee - Benefits in Irving, TX
    Former Employee - Benefits in Irving, TX

    I worked at Zales full-time

    Pros

    Good Company to work for .

    Cons

    The drive was bad

    Approves of CEO

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