Zales Reviews

Updated September 11, 2014
Updated September 11, 2014
74 Reviews
3.1
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
36 Ratings

Review Highlights

Pros
  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

  • Zales Offers Great Employee Discounts (in 4 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Long hours, seven days a week and overtime is expected at peak times including holidays when malls are still open (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great job during college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewlery Consultant  in  Provo, UT
    Former Employee - Jewlery Consultant in Provo, UT

    I worked at Zales full-time for more than a year

    Pros

    I was able to relax while at work when no one was in the store. When someone came in, I would try my best to help the customer come to a buying decision, and to hopefully receive commission. I made $12 an hour including commission.

    Cons

    The upper management wasn't that great. My manager was awesome, but above her there wasn't much support.

    Advice to ManagementAdvice

    Give more support to the store managers.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Served me well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Image Editor  in  Irving, TX
    Former Employee - Digital Image Editor in Irving, TX

    I worked at Zales as a contractor for less than a year

    Pros

    Fair hours, excellent on site-cafeteria with a Starbucks counter, break room on every floor, relaxed and respectful working environment, covered employee parking garage

    Cons

    very corporate, you need to go through several nods of approval before you can get a new chair/computer/office equipment if yours happens to break, (when I was there they had paused the 401k match)

    Advice to ManagementAdvice

    --

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time for more than 5 years

    Pros

    Love being part of sharing whats important to our guest

    Cons

    company that doesn't care about you. They have DM and RM just do what they want. If they dont like you poof your gone

    Advice to ManagementAdvice

    open your eyes CEO. Look at How your managers are being treated By DM and RM.

    Disapproves of CEO
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  5.  

    Poorly compensated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant  in  Elizabeth, NJ
    Current Employee - Jewelry Consultant in Elizabeth, NJ

    I have been working at Zales full-time for more than 3 years

    Pros

    Get to meet people from all over the world.
    Get to be a part of people's special occasions
    You get commission on top of hourly rate

    Cons

    If you don't sell, or if its a slow month, your check will look horrible
    Long hours
    Mall is open every day
    No weekends off because that is were you make your money
    No room for advancement because they are constantly changing district managers
    so there is no way for you to prove to someone that you are worth promoting.

    Advice to ManagementAdvice

    Stop changing upper management so much.
    pay your employees what they are worth
    if an employee works there for a long period of time it should show you that they are interested in possibly advancing.
    you should also not pay new employees more than your current employees unless they have more experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Times Jewelry Consultant  in  Saint Peters, MO
    Former Employee - Full Times Jewelry Consultant in Saint Peters, MO

    I worked at Zales full-time for more than 3 years

    Pros

    Great pay if you have experience and great commission structure especially if your in a high volume store. Great place to learn Teamwork.

    Cons

    A lot of upper management did not have previous jewelery experience which was frustrating and on hands training was poor for new employees. Retail hours suck and doesn't leave you much room for a structured life.

    Advice to ManagementAdvice

    Don't always take sides with a manager just because you hired them doesnt mean they're always right. Try to be as fair as possible and get both sides to every story.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Opportunity for advancement... Fun environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Zales full-time for more than a year

    Pros

    They pay very well, its common to get raises based on performance. They are very responsive to employee feedback. Been around a long time, so they have a strong brand reputation. Guest service is truly valued in this company.

    Cons

    Payroll department needs work, they rarely get it right.

    Advice to ManagementAdvice

    Promoting within is so good for moral, thank you! I would love to see more ASM positions.
    The commission structure for management should include mulitple metrics and be on an accelerator / deccelerator tier, rather than all or nothing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Unlimited Potential

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Inspirational management, team and unlimited potential for opportunities and ability to share the love.

    Cons

    Management works all the time and needs to be appreciated and recognized for their tremendous contribution.
    It is critical that Zales Corp. stores and online technology not only to be updated and integrated but to be innovative (Penny down and a dollar a week in 1924 to provide highest quality to everyone) which is the premise of what made Zales Corp. great.

  9.  

    IT Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Employee gets great discount on Jewelry

    Cons

    Lot of Micro Management.
    You work for Minutes.
    No flexibility.
    Can't work freely, you will always feel that somebody is keeping eye on you.

    Advice to ManagementAdvice

    Develop a friendly atmosphere.
    More autonomy to employees.
    To retain good people give flexibility and trust them
    Management should care about the result not about how long an employee worked in a day.
    On Management level (not only managers) hire new and more knowledgable people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good experience at struggling company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst  in  Irving, TX
    Former Employee - IT Analyst in Irving, TX

    I worked at Zales full-time for more than a year

    Pros

    Good people, cooperation overall, the things they implemented were hampered by the elimination of jobs by the only people trained in the areas of improvement

    Cons

    Company is cutting back due to hard times

    Advice to ManagementAdvice

    Need image makeover

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QC Inspector  in  Irving, TX
    Former Employee - QC Inspector in Irving, TX

    I worked at Zales full-time for more than 10 years

    Pros

    Benifits are awsome! Loved working with my co-workers.

    Cons

    None that I can think of.

    Advice to ManagementAdvice

    Good people in QC dept.

    Recommends
    Neutral Outlook
    Approves of CEO

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