Zales

  www.zalecorp.com
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Zales Reviews

Updated Jul 26, 2014

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All Employees Current Employees Only

3.0 68 reviews

73% Approve of the CEO

Zales CEO Theo Killion

Theo Killion

(33 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

  • Zales Offers Great Employee Discounts (in 4 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Long hours, seven days a week and overtime is expected at peak times including holidays when malls are still open (in 5 reviews)

More Highlights
68 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great for a college student.

    Jewelry Consultant (Current Employee) San Antonio, TX

    ProsFlexible, great people, lots of opportunities

    ConsA lot of favoritism and manager gets away with a lot of things that shouldn't be done

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    IT Professional

    Anonymous Employee (Current Employee)

    ProsEmployee gets great discount on Jewelry

    ConsLot of Micro Management.
    You work for Minutes.
    No flexibility.
    Can't work freely, you will always feel that somebody is keeping eye on you.

    Advice to Senior ManagementDevelop a friendly atmosphere.
    More autonomy to employees.
    To retain good people give flexibility and trust them
    Management should care about the result not about how long an employee worked in a day.
    On Management level (not only managers) hire new and more knowledgable people.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

     

    Good experience at struggling company

    IT Analyst (Former Employee) Irving, TX

    ProsGood people, cooperation overall, the things they implemented were hampered by the elimination of jobs by the only people trained in the areas of improvement

    ConsCompany is cutting back due to hard times

    Advice to Senior ManagementNeed image makeover

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good place to work

    Sales (Current Employee) Orlando, FL

    ProsZales is an overall good place to work for. Many associates have worked with the company for years. Commission structure works for those who are strong closers and whom have been with the company for a few years.

    ConsThe commission structure is very weak at first, but it can go up after one year, depending on how many sales were accomplished by the employee. Don't expect making big money here though

    Advice to Senior ManagementThe pos systems are a bit out-dated as is the overall look of the store. It's time zales gets a modern face-lift.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    Great place to work.

    QC Inspector (Former Employee) Irving, TX

    ProsBenifits are awsome! Loved working with my co-workers.

    ConsNone that I can think of.

    Advice to Senior ManagementGood people in QC dept.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A long string of broken promises

    Jewelry Consultant (Former Employee) Lincoln City, OR

    ProsCommute was less than 5 miles from my home.

    ConsInconsistent or lack of training; last minute work schedule followed by many changes, heavy turn-over, poor quality merchandise, poor jewelry repair services.

    Advice to Senior ManagementDo not promise good commission then have the Manager knowingly skate around so her favorites could get the sale. Do not promise raises then re calculate points needed so the raise is always a month away.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Too much useless change and poor leadership.

    Jewelry Consultant (Former Employee)

    ProsAmazing guests. Good product selection. Easy to work with vendors and home office staff. Good benefits package that's affordable.

    ConsTerrible pay. The management is stagnant. Any change that happens is redundant. Poor scheduling. Expectations exceed staff availability.

    Advice to Senior ManagementGive every store a full time office administrator position. Revamp the pay grades. People need to be able to support themselves and can't do that making minimum wage.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Destruction of Jewelry Buying Experience

    Jewelry Consultant (Current Employee) New York, NY

    ProsEnjoy working with those who have true jewelry and gem experience, and enjoy working with Guests.

    ConsManagement team hold serious deficiencies. Job lacks challenge and is rather mind-numbing.

    Advice to Senior ManagementLook within established staff for talent. Hire of Gap and Old Navy managers does not translate well within an industry that's essentially a hybrid of jewelry products / services and retail.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sales associate

    Anonymous Employee (Current Employee)

    Prosmeeting some great customers and establishing a friendship.

    ConsNo set schedule, working weekends and no pay increase for all your hard work. But most importantly, giving up all your holidays.

    Advice to Senior ManagementLead your staff, don't wait for others to do so!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Ineffective Leadership at all levels.

    Jewelry Consultant (Current Employee)

    ProsHelping people choose something they will have for the rest of their lives. Being a part of those special moments, decent tolerance for requested days off.

    ConsToo much reliance on credit. Total disdain of non-high pressure sales. (As in, if you don't want to pester people until they buy or leave, don't expect to enjoy working here). Unreasonable sales goals, managers that decide to take it out on you instead of helping to develop people. Certain sales people are exempt from daily work if they hit goals, and it's made obvious that they don't care about the others. When you are new, if you don't hit goals, they make you support the others that are. Store and District level management don't care about how you learn, they only care about if you are getting goals from day one.

    Also, don't be too smart. If you show that you can understand and learn things quickly, the managers will not train you until you ask for it, then it'll be only half way. After that joke of a training, they will expect that you will know everything and be able to sell everything.

    The extremely high pressure sales is really hard to do, and most of the district managers have never worked in the industry before. You will not move up unless you are there for 10+ years, and you will never make District Manager if you are hired at the store level.

    Pay is pretty low, and the commission is a joke. You'd be better off putting out a tip jar than relying on the commission for a sale.

    Advice to Senior ManagementDrop the reliance on credit. No one wants it pushed on them. Focus on the team, on succeeding or failing as a team.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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