Zara

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Zara Reviews

Updated February 27, 2015
Updated February 27, 2015
456 Reviews
2.7
456 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
160 Ratings

Review Highlights

Pros
  • Multitasking, fast paced enviroment, international experience (in 22 reviews)

  • people are nice good pay and its good for students who just want spare pocket money and part time (in 21 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 31 reviews)

  • 15% discount does not allow for an affordable way to consistently represent the brand (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I wouldn't work here again

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Cashier in Yonkers, NY
    Former Employee - Cashier in Yonkers, NY

    I worked at Zara part-time (less than a year)

    Pros

    They pay 10.50 which isn't bad for a retail store. They also train you for 2 weeks.

    Cons

    I go to school full time and they would always put me to close. They were not flexible with hrs.

    Advice to ManagementAdvice

    You should be more considerate of your employees.

    Doesn't Recommend
    Neutral Outlook
  2.  

    A little stressful and unorganized company management all over the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Boston, MA
    Former Employee - Cashier in Boston, MA

    I worked at Zara full-time (more than a year)

    Pros

    Diverse, co workers are nice ok pay for retail

    Cons

    Understaffed, management condescending. Company policies all over the place

    Recommends
    Neutral Outlook
  3.  

    oh lord...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)

    I have been working at Zara

    Pros

    - Flexible hours
    - Always starts with a 20 hour contract but easily renewed and lots of extra hours
    -15% discounts
    - good for people who dont like to stop during the day as there's always loads of things to do - time flies
    - extra hours are paid
    - it's easy to grow in the company but only if your managers like you and want you to do so
    - managers are usually harsh but good people in the end - SOME of them
    - You can ask for transfer to any other brand or branch... but

    Cons

    - You get 1% comission WHEN you hit the target, but its split by all the whole store
     - Even if you do part-time they will call you everytime someone calls sick to see if you can cover their shift
     - There's no proper training, you need to learn everything by yourself, watch how others do
     - Staff is not very friendly when it comes to train new people, because it's such a pain to teach everything to everyone that starts, specially when there's like 10 starters and only a few members that actually know what they are doing.
     - They hire a LOT of people who dont speak or understand English properly
     - Everything it's easier if you're Spanish
    - There's people doing training to be merchandisers without doing the assessment
     - They renew every single contract even if you're not good at the job
     - They think you have no life and you always need to be available for them otherwise they will be upset and think you dont want to work
     - Rotas are only available about a week before the new month and they change EVERY single day
     - You request holiday or days off months earlier and they never get back to you, so they end up forgetting or just giving you the holidays they want, unless you ask them everyday
    - You have to stand up all day long and if you're on the shopfloor you can hardly go to your locker and get water (you're not allowed to bring water to wherever youre working) cos everyone's gonna be looking for you - same about going to the toilet
    - Retarded process of sign in in and out - you have to sign the hours you work and your signature on a paper they provide everyday - if you forget you need to speak with a manager and you get a file note straight away
    - Every week you need to check the "weekly commission" a paper that shows how many hours you worked the previous week and you better make sure it matches the actually hours you worked because sometimes they "make mistakes" or "forget" and that's basically like if you havent worked, so you're not getting paid
    - managers dont get paid for extra hours
    - Everyone's position is "sales assistant" even if you're a cashier or work in the stockroom
    - Cashiers used to have double comission - not sure if some still do
    - Everyone in the store earns the same money, apart from managers
    - Mentors, Supervisors and Responsible all earn the same as Sales Assistant, even though they have way more responsibilities
    - You can ask for transfer to any other brand or branch but no one will give it to you if you're good at your job

    Advice to ManagementAdvice

    My advice to management would be to have more meetings with staff and 1-2-1s in order to understand what they want to do in the company, if they want to grow or if they just want to work part-time. There's absolutely no communication between management and staff and if there is, is to criticize what you're doing. No one ever tells you how you are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara

    Pros

    Customers nice & fun. Cool discounts

    Cons

    Not enough hours , too many employees

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Zara part-time (more than a year)

    Pros

    Friendly Employees
    Great Managers (Some)

    Cons

    Promotions are hard to come.
    Hours get cut sometimes.
    Horrible Customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    A month in and it's going well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in San Diego, CA
    Current Employee - Sales Associate/Cashier in San Diego, CA

    I have been working at Zara part-time (less than a year)

    Pros

    I actually enjoy coming to work mainly because I love the people I work with and what I do. I earnestly being a cashier and the interactions I have with customers. My manager is also awesome and understanding. Everyone, in general, is friendly and willing to help. I also like the fact there is a base pay plus team-based commission. No one feels competitive to have to "beat" anyone. It's all team work.

    Cons

    The employee discount is abysmal. I lucked out with a great manager but I've heard other department managers within our store being very disorganized.

    Advice to ManagementAdvice

    Just overall organization and mindfulness towards employees needs work. Zara's standards and policies are very high but executed quite poorly. That needs work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at Zara full-time (more than a year)

    Pros

    Greats opportunities to grow up in the company of you work hard

    Cons

    There is not team , lazy co-workers ,the actual GM of the store Treats you like a slave and has racial preference with some employees ( at least what we can notice ) Dont ever do overtime and always check your hours if you are thinking about working there because they used to delete or fix your hours so they won't be over the budget and you of course don't get paid for that

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Pretty Fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at Zara part-time (less than a year)

    Pros

    1.I got along with pretty much everyone.
    2.Fun store to work at if you can keep up and keep a positive attitude.
    3.Also good pay $11.50 hourly for s a sales associate position.
    4.Good amount of times for breaks.
    5. Good amount of hours I had to ask for less to focus on school.
    6. The clothes!!!

    Cons

    1.Uniforms rip pretty fast.
    2. Discounts could be better.
    3. Gossip, but I guess that's everywhere.
    4. A couple of employees half-assing.

    Recommends
  10.  

    sales assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara

    Pros

    good to learn fashion trends

    Cons

    working hours and short break time

  11.  

    I worked at Zara full-time (more than 3 years)

    Pros

    Great opportunities to move up if interested. They love to promote from with in

    Cons

    Late hours, constant exhaustion, never fully appreciated for your hard work. Regional manager SUCKS!!!!

    Advice to ManagementAdvice

    Keep motivating your employees to work hard. Show them growth that can happen. Most of the time they have the drive to move up.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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