Zaxby's Reviews

Updated April 21, 2015
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3.2
177 Reviews
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Zaxby's President and CEO Zach W. McLeroy
Zach W. McLeroy
72 Ratings

Pros
  • great environment for both staff and customers, and flexible hours (in 7 reviews)

  • Great Learning experience, Awesome Work environment (in 7 reviews)

Cons
  • Low minimum wage pay with heavy work load (in 11 reviews)

  • Dealing with bad management, dealing with rude customers, and having to have under 29 hours a week (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Crewmember

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zaxby's full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people and environment to work in/with

    Cons

    Advancement is not always attainable

  2. its great and the managers are easy going

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zaxby's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    the food is amazing, and we have over 100 drinks to choose from

    Cons

    inconsiderate customers, do lots of work for no pay

  3. Assistant Manager

    Current Employee - Assistant Manager in Harrisburg, NC
    Current Employee - Assistant Manager in Harrisburg, NC

    I have been working at Zaxby's part-time (More than 5 years)

    Pros

    If you're in high school or college, this is a great place to work! I started when I was 16 as a cashier. 2 years later, I cross-trained and became a cook as well. 2 years after that is when I became an assistant manager.
    Some of my coworkers are practically my family because we're together so often and have seen each other for better and for worse. The management truly cares about the team members and does their best to accommodate you in any way they can.
    I got a raise every 6 months.
    I got the luxury of working at a franchise Zaxby's though, and I've not heard many good things about working at a corporate store.
    Very flexible schedule.

    Cons

    Once you're at the assistant manager position, there's not much more room to move up unless your GM ends up not working there anymore for some reason.
    Typically at a place like this you start out at minimum wage, which kind of sucks but is understandable since it's just fast food.
    Customers ALWAYS complain about us having to charge .25 cents for sauce and other random stupid things, but that's just part of the territory I guess. There's nothing you can do to control what customers you get.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It's an alright job. Great job for teenagers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Greensboro, NC
    Current Employee - Cashier in Greensboro, NC

    I have been working at Zaxby's part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice friendly management! Food is fresh. Friendly staff. Great food !

    Cons

    Because the restaurant is so well liked, it can be overwhelming with the amount of customers that come in. You have to know how to multitask in this job

  6. It can be fun, very challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader
    Current Employee - Shift Leader

    I have been working at Zaxby's part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Meet new people, build relationships with regular customers

    Cons

    Customers can be overwhelming at times

  7. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Starkville, MS
    Former Employee - Cashier in Starkville, MS

    I worked at Zaxby's (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast Paced, Easy Systems to learn, Good management

    Cons

    Fast Food industry is not for everyone

    Advice to Management

    Keep doing what you're doing and you'll be fine

  8. Cronyism is rampant in corporate owned stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zaxby's full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good employees, solid training system, generous working hours, closes early

    Cons

    The worst part is the way human resources treats problems within a market. In my market the district manager was both sexist and racist and anyone who has made a complaint has been fired under suspicious circumstances. All because he is buddies with the regional manager.

    Advice to Management

    Stop allowing unfair treatment of store level management and start investigating all reports seriously or else you will get a DOJ case dropped on you.

  9. worked at new location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zaxby's full-time

    Pros

    Co-workers are a bunch of characters and are generally friendly

    Cons

    Pay should be better and better benefits

  10. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Kennesaw, GA
    Former Employee - Food Server in Kennesaw, GA

    I worked at Zaxby's part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Easy job, anyone could do it
    They are very flexible with student's schedules

    Cons

    There is little room for advancement and good pay

    Advice to Management

    Be more selective with who you hire as shift managers

  11. It was a good experience but working in fast food isn't for everyone.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zaxby's

    Pros

    You learn how to deal with people and different situations.

    Cons

    Dealing with rude customers, management not very professional at times, too many hours sometimes

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