Zellers Reviews

Updated August 21, 2014
Updated August 21, 2014
89 Reviews
3.6
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zellers President and CEO A. Mark Foote
A. Mark Foote
34 Ratings

Review Highlights

Pros
  • Great people; manager was wonderful; customers were terrific (although there is a rotton apple in every bunch) (in 5 reviews)

  • good part time job for high school students i suppose (in 4 reviews)


Cons
  • In order to recieve a discount, all employees must use hbc credit card (in 4 reviews)

  • Credit blend and credit card referrals are the only thing management cares about (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    More concerned with making money than they were with store morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zellers full-time for more than 5 years

    Pros

    Coworkers were fantastic and really the only reason why people stayed in the minimum wage jobs they were in. Easy hours/ pay if you were a favorite to management and not much was expected from the part time associates and didn't have to deal with problems. It was fun to see new products come in & change layouts. Store discount when you start (was later changed to only if you used your expensive company credit card so pretty much no one used the discounts anymore).

    Cons

    Used to be great but wasn't surprised to see it go.. There was a lot of favortism and inequality of hours/ job requirements/ pay wages. Also communication was lacking as to what was expected from the head office to the stores and from the managers/supervisors to the associates. Heavy work loads and changing deadlines and too much turnover. Expected to do the jobs of at least 3 people while the supervisors/ managers relaxed on their "meeting" breaks in the restaurant. If certain employees were constant no shows on their shifts, others would be expected to cover their jobs as well.. some didnt show up as they figured the job was "beneath them" and werent team players. At times there was never a supervisor on the floor to get help from cause they felt it wasn't their jobs. Managers seemed more concerned with presenting a false, profitable picture when the company presidents would come in than in actually fixing the store problems (we were told not to talk to the headoffice people if they asked about the store morale and to basically lie and tell them how happy we were). A lot of hiding of the store flaws when they could've been addressed. Would like to think that HQ had no idea how the stores were being operated as morale was quite low. Management would let customers be rude and walk all over their employees if it meant a sale (witnessed a customer throw a blender at a cashier and nothing was done about it, the customer was given a gift card to come back!) No support from management. Was not a surprise to see it fold.

    Advice to ManagementAdvice

    If you had taken the time to listen to the employees/customers and support them rather than the bottom line, the company would still be in business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Culture and Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Zellers full-time

    Pros

    Great team of staff and management, including corporate executives

    Cons

    Low salary budget and extremely high work load and short timelines

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Pretty good for a starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fashion Associate  in  Moncton, NB (Canada)
    Former Employee - Fashion Associate in Moncton, NB (Canada)

    I worked at Zellers part-time for more than 3 years

    Pros

    You get to work with many different people and have a wide customer base.

    Cons

    Strict dress code
    Not a able to talk with other workers while on the floor
    No staff discount

    Advice to ManagementAdvice

    If you have two workers that will work well together then I feel like they should be able to work together.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    It was an alright company for a part time student

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zellers

    Pros

    - Availability flexibility
    - Accommodating
    - Met some nice people
    - points you could earn on selling a credit card

    Cons

    - no promotions/poor pay
    - they always find flaws in you when they don't have the budget
    - unable to move up in the company unless you are really good friends with management
    - would schedule less staff on busy days
    - Rude store manager to all the staff

    Advice to ManagementAdvice

    - Be considerate of employees and not the profit they make for you
    - Appreciate employee work by providing them with some kind words incentive
    -Treat employees with respect as you will get it back
    - Promote old and hard workers to higher position and not anyone management likes personally.

  6.  

    Zellers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zellers

    Pros

    Great place to learn and work

    Cons

    Poor strategic managament and financial forecasting

    Recommends
    Negative Outlook
  7.  

    Enjoyed working at zellers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zellers

    Pros

    It was a great team

    Cons

    I am sorry it closed

  8.  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Toronto, ON (Canada)
    Current Employee - Cashier in Toronto, ON (Canada)

    I have been working at Zellers part-time for less than a year

    Pros

    -good part time job for high school students i suppose
    - quite flexible in shift scheduling

    Cons

    - short shifts (4 hour shifts)
    - uniform requirement
    - co - workers generally older age

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    This is a very fast paced working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Ottawa, ON (Canada)
    Former Employee - Store Manager in Ottawa, ON (Canada)

    I worked at Zellers full-time for more than 10 years

    Pros

    There were lots of opportunities for advancement.

    Cons

    You must have a very flexible availability.

    Advice to ManagementAdvice

    if you enjoy a fast paced, high energy environment, then this is the job for you.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Good 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zellers

    Pros

    Great co-workers
    Nice managers
    Decent pay good benefits

    Cons

    Sad to see it close

    Advice to ManagementAdvice

    Zellers should have updated and went more modern it would probably still be around

  11.  

    Lost time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Montreal, QC (Canada)
    Current Employee - Associate in Montreal, QC (Canada)

    I have been working at Zellers part-time for more than a year

    Pros

    Generally it's no reason for work there.

    Cons

    Compensation & Benefits are not good

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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