Zellers

  www.zellers.com
  www.zellers.com

Zellers Reviews

Updated November 15, 2014
Updated November 15, 2014
93 Reviews
3.5
93 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zellers President and CEO A. Mark Foote
A. Mark Foote
34 Ratings

Review Highlights

Pros
  • Great people; manager was wonderful; customers were terrific (although there is a rotton apple in every bunch) (in 5 reviews)

  • good part time job for high school students i suppose (in 4 reviews)


Cons
  • In order to recieve a discount, all employees must use hbc credit card (in 4 reviews)

  • Credit blend and credit card referrals are the only thing management cares about (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Ideas, Horrible Execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Fashion Associate in Saskatoon, SK (Canada)
    Former Employee - Senior Fashion Associate in Saskatoon, SK (Canada)

    I worked at Zellers full-time (more than 3 years)

    Pros

    Canadian company. Olympic wear (when it had it). I was also lucky and because I worked hard I had a lot of freedom to do what I want as far a merchandizing because I always wanted my areas to look really nice.

    Cons

    Zellers went through many different corporate changes over the 3 years I worked there, each time there were efforts to make it better, bring in new products but each time it failed. Zellers started off bad, when it came in the products were very cheap but when I worked there I would say there were many quality products and interesting brands especially with apparel. The problem was the logistics were so bad, to many products came it, stock room was a mess and the floor was over crowded. There was never enough staff to keep the place nice looking. All potential to improve reputation and appearance was busted but being understaffed and not changing things where it mattered.

    Advice to ManagementAdvice

    Consistency, if you have a good idea it needs to be executed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Cashier, overall experience neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Zellers part-time (less than an year)

    Pros

    Able to gain valuable experience, supportive staff, good for a first time job

    Cons

    Hours not flexible, and often performed tasks under extreme stress due to constant pressure from management to sell HBC credit cards

    Advice to ManagementAdvice

    Provide more flexible hours, and a little more leniency when pushing staff towards selling credit cards

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Zellers part-time (more than an year)

    Pros

    Awesome coworkers to work with

    Cons

    Bad management
    Poor hours, too many call ins on short notice

    Advice to ManagementAdvice

    Don't expect employees to be able to to do something you can't even explain well yourselves.

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  5.  

    Overall very good, looked after their people after closing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Zellers full-time (more than 5 years)

    Pros

    Never a dull moment, always something new to learn, never have time to get bored. The people I worked with made the work so much more enjoyable, time would fly by every day.

    Cons

    Nights and weekends are not your own. Work life balance is always an issue working retail.

    Advice to ManagementAdvice

    Thanks for your support over the years. I enjoyed working here very much.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    More concerned with making money than they were with store morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zellers full-time (more than 5 years)

    Pros

    Coworkers were fantastic and really the only reason why people stayed in the minimum wage jobs they were in. Easy hours/ pay if you were a favorite to management and not much was expected from the part time associates and didn't have to deal with problems. It was fun to see new products come in & change layouts. Store discount when you start (was later changed to only if you used your expensive company credit card so pretty much no one used the discounts anymore).

    Cons

    Used to be great but wasn't surprised to see it go.. There was a lot of favortism and inequality of hours/ job requirements/ pay wages. Also communication was lacking as to what was expected from the head office to the stores and from the managers/supervisors to the associates. Heavy work loads and changing deadlines and too much turnover. Expected to do the jobs of at least 3 people while the supervisors/ managers relaxed on their "meeting" breaks in the restaurant. If certain employees were constant no shows on their shifts, others would be expected to cover their jobs as well.. some didnt show up as they figured the job was "beneath them" and werent team players. At times there was never a supervisor on the floor to get help from cause they felt it wasn't their jobs. Managers seemed more concerned with presenting a false, profitable picture when the company presidents would come in than in actually fixing the store problems (we were told not to talk to the headoffice people if they asked about the store morale and to basically lie and tell them how happy we were). A lot of hiding of the store flaws when they could've been addressed. Would like to think that HQ had no idea how the stores were being operated as morale was quite low. Management would let customers be rude and walk all over their employees if it meant a sale (witnessed a customer throw a blender at a cashier and nothing was done about it, the customer was given a gift card to come back!) No support from management. Was not a surprise to see it fold.

    Advice to ManagementAdvice

    If you had taken the time to listen to the employees/customers and support them rather than the bottom line, the company would still be in business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great Culture and Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Zellers full-time

    Pros

    Great team of staff and management, including corporate executives

    Cons

    Low salary budget and extremely high work load and short timelines

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Pretty good for a starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fashion Associate in Moncton, NB (Canada)
    Former Employee - Fashion Associate in Moncton, NB (Canada)

    I worked at Zellers part-time (more than 3 years)

    Pros

    You get to work with many different people and have a wide customer base.

    Cons

    Strict dress code
    Not a able to talk with other workers while on the floor
    No staff discount

    Advice to ManagementAdvice

    If you have two workers that will work well together then I feel like they should be able to work together.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It was an alright company for a part time student

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zellers

    Pros

    - Availability flexibility
    - Accommodating
    - Met some nice people
    - points you could earn on selling a credit card

    Cons

    - no promotions/poor pay
    - they always find flaws in you when they don't have the budget
    - unable to move up in the company unless you are really good friends with management
    - would schedule less staff on busy days
    - Rude store manager to all the staff

    Advice to ManagementAdvice

    - Be considerate of employees and not the profit they make for you
    - Appreciate employee work by providing them with some kind words incentive
    -Treat employees with respect as you will get it back
    - Promote old and hard workers to higher position and not anyone management likes personally.

  10.  

    Zellers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zellers

    Pros

    Great place to learn and work

    Cons

    Poor strategic managament and financial forecasting

    Recommends
    Negative Outlook
  11.  

    Enjoyed working at zellers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zellers

    Pros

    It was a great team

    Cons

    I am sorry it closed

Zellers Photos

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