Zendesk
4.1 of 5 25 reviews
www.zendesk.com San Francisco, CA 500 to 999 Employees

Zendesk Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

4.1 25 reviews

                             

96% Approve of the CEO

Zendesk Founder & CEO Mikkel Svane

Mikkel Svane

(24 ratings)

83% of employees recommend this company to a friend
25 Employee Reviews
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Great company, lots of opportunity

Sales (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for less than a year

ProsThe people, the fast pace, and the level of passion of our customers make it one exciting place to work

ConsI wish we meals catered

Advice to Senior ManagementBe more transparent

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Love it!

Support (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for more than a year

ProsManagers care about work/life balance, awesome people, great product.

ConsAs we're growing the culture's a bit in flux.

Advice to Senior ManagementKeep hiring proactive people who care about the company as a whole.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Can be amazing for some people, horrible for others

Software Engineer (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for less than a year

Pros1. Plenty of smart people.
2. Weekly happy hour.
3. Great parties.
4. HR and recruiters are good.
5. Very likable CEO.

Cons1. Compensation is not that great when you consider that there’s no 401K match, medical benefits are okay, parking is a problem & very expensive, no commuter benefits.
2. Lots of politics in engineering groups, culture of favoritism and exclusion.
Couple of people hold power and they can be the decision maker for your career. Team is poorly managed. It can be a total nightmare and career suicide if you get into a wrong team.

Advice to Senior Management1. Growing very fast and not able to keep up with the numbers, what worked for 50 employees won’t work for 1000.
2. Great engineer may not be a good manager or a team lead.
3. More transparency needed.

No, I would not recommend this company to a friend

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Not your typical startup

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for less than a year

ProsGreat work/life balance, pay, resources, people are really nice

ConsOffice location is less than desirable

Advice to Senior ManagementKeep up the great culture

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Horriable

Engineer (Former Employee)

I worked at Zendesk full-time

ProsThey throw good happy hours and parties and that sums it up nothing more.

ConsNo one cares about employees. Managers are incompetent and they don't care about your career growth.
Really good company if you are good at office politics because that's the only skill you need to survive here.

Advice to Senior ManagementSpend some effort and energy on your employees.

No, I would not recommend this company to a friend

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Zendesk is a great, fast-growing company that has opened doors to my professional career.

Anonymous Employee (Current Employee)

I have been working at Zendesk full-time for more than a year

ProsThe product, culture, cross-departmental communication, work-life balance are the strongest qualities that Zendesk has to offer. It will open doors for people beyond their time here because it's such a great company.

ConsZendesk is a fantastic company but better communication from upper management to employees about upcoming changes would be very helpful and allow employees to respond with candid feedback.

Advice to Senior ManagementIn addition to having monthly all company meetings, have monthly department meetings so employees are aware of upcoming changes rather than hearing it through hearsay.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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the best company I have worked for

Level I Customer Advocate (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for more than a year

Prosthe CEO and the transparency

Conssome managers that don't listen to you and they really don't do the work

Advice to Senior Managementplease control more your managers

Yes, I would recommend this company to a friend

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So - So

Software Engineer (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for less than a year

ProsGood culture, work-life balance. I have met some really brilliant people. Interaction level between different groups is high. Motivated people who care about the product and company. Good PTO policy. Awesome CEO.

ConsLot of politics in some engineering groups, specially ours. One person holds the power. This limits the team interaction and pollutes the whole group. I wouldn't recommend this group to people who want to do brilliant work.

Advice to Senior ManagementHope you can find a solution for this before it gets out of hand. Other than this, good energy..keep it up!

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Snowballin' in SF. This company is growing incredibly fast, employee wise and customer base wise while keeping focused!

Level I Customer Advocate (Former Employee)
San Francisco, CA

I worked at Zendesk full-time for more than a year

ProsGreat perks, incredible culture, lovable CEO, the Zendesk family feels like one huge family with offices in great locations. What's not to love!

ConsPay is all over the place, ability to grow limited for some, managers overworked/hard to get time with.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Account Executive

Account Executive (Current Employee)
San Francisco, CA

I have been working at Zendesk full-time for less than a year

Prosgreat culture, rapidly growing company, happy customers, great product

ConsWork life balance, compensation, availability of upper management

Advice to Senior ManagementProvide employees with more of a career path

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Zendesk reviews and ratings — including employee satisfaction and approval rating for Zendesk CEO Mikkel Svane. All 25 reviews posted anonymously by Zendesk employees.