Zendesk

www.zendesk.com
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Zendesk Reviews

Updated February 20, 2015
Updated February 20, 2015
38 Reviews
3.7
38 Reviews
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Zendesk Founder & CEO Mikkel Svane
Mikkel Svane
33 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Amazing!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative in San Francisco, CA
    Current Employee - Senior Sales Representative in San Francisco, CA

    I have been working at Zendesk

    Pros

    Wonderful lunches and happy hours!! Great CEO and benefits.

    Cons

    No swimming pool in the office :(

    Advice to ManagementAdvice

    Keep doing what you do

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Horrible Fraternity!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Zendesk

    Pros

    Free food, weekly happy hour and that;s it!!

    Cons

    Bad company culture, characterized by Fear, Intimidation and Cronyism. No one laughs, smiles or is cordial in passing. Open workspace and I swear you can hear a pin drop.. no casual chit chat. It just seems weird. A happy workplace should hum. Some people should be up, moving around, and talking to one another. They should not seem bored or stressed. Just an overall weird vibe from this place. Would not recommend unless you like working with people who have ice water running through their veins.

    Advice to ManagementAdvice

    Stop with the aggressive PR campaign and do the real work or building a company culture based on values and integrity

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Wonderful place to work and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Zendesk full-time (more than 3 years)

    Pros

    My career has seen tremendous growth since joining up. I've had tons of opportunities and my work has been consistently rewarded. I've also seen many of my colleagues experience similar trajectories, and not just people that excel only at selling themselves. The company culture is strong, and things are going well through a busy and eventful year. Feel good about compensation and the HR policies around time off, etc are good and seem to always be getting better.

    Cons

    The company is growing really quickly. That's great, but can be hard at times. Beautiful new HQ in SF is a joy to work in, but many partially empty floors (prepping for explosive growth) mean that it can feel a little empty; that'll be temporary though. It's no longer a place where I know everyone, but there is a shared vision. Zendesk isn't small, but you can build communities here.

    Advice to ManagementAdvice

    Encouraging skills growth a bit more would be good. Probably also could use fewer meetings overall.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 7 people found this helpful  

    This Job's Getting Worse All The Time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate - Tier II in Madison, WI
    Current Employee - Customer Advocate - Tier II in Madison, WI

    I have been working at Zendesk full-time (more than a year)

    Pros

    - Start-up culture, values are good
    - Free food and drinks, weekly happy hours
    - Most employees are awesome/friendly/great people
    - CEO is really cool, enjoys a drink with his coworkers/employees
    - Decent chance to get at least one promotion at some point

    Cons

    - Getting a decent raise or bonus without changing positions is effectively impossible
    - The compensation structure is a complete mess, and management doesn't seem to care; HR makes all the decisions & Sales/Development get all the money
    - The recruiting process - from first call to hire - is slow, painful, and frequently all-around rough
    - Too many broken promises for perks, wage increases, etc.
    - Some departments are still very understaffed; other departments frequently ask understaffed depts to help with projects and they don't have time for it
    - Some people are promoted because management doesn't have any other way to give them a salary increase

    Advice to ManagementAdvice

    - Support is treated like the least important department - almost akin to interns - yet we sell ourselves as the leaders in the customer service industry
    - Give raises/bonuses to people & start paying the people who bust their butts for you, especially those at the lower levels (like Support)
    - Recruiting needs to provide a positive experience from first call until after on-boarding is over; timeliness is key here
    - HR needs to start following through on promises for compensation, perks, bonuses, etc. Too much "smoke-screening" to make people happy in the short term (only to disappoint them later)

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Mostly a nice place to work with friendly smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Dude in San Francisco, CA
    Former Employee - Senior Dude in San Francisco, CA

    I worked at Zendesk full-time (more than a year)

    Pros

    Lots of innovations
    Great work life balance
    Lots of very smart and creative people

    Cons

    CEO is inexperienced and sometimes it shows
    Culture can be snarky, know it all types - see CEO comment
    Career path is murky across all departments

    Advice to ManagementAdvice

    please grow up! Stop the gossiping and favoritism. Recognize hard workers.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Fabulous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time

    Pros

    Company Culture
    Office Space & Benefits
    Inspiring Upper Management (CEO and Co-Founders are wonderful)
    Very Creative Environment
    Fun and casual relationships with coworkers

    Cons

    In high growth mode so lack of historical processes
    Takes a long time to implement raises or bonuses due to lack of processes

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    It sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at Zendesk full-time (more than a year)

    Pros

    Absolutely nothing.
    If you know right people you can cruise you way through without doing anything.

    Cons

    Office politics, recruiter will lie to get you hired but you are on you own after that. They won't honor promises.
    HR is really-really bad. It's really is all about who you know, feels like a fraternity.
    Very PR focused.

    Advice to ManagementAdvice

    Spend more on employees and less on PR

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great place to take ownership and make something happen while contributing to the betterment of Customer Engagement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time

    Pros

    The Company values maintaining a creative and result oriented environment for its employees and this is evidenced by their commitment to not overly structure. They allow the doers at the company to make things happen and engage collaboratively with the emphasis on Customer Engagement.

    Cons

    This is always subjective; make sure you go in knowing that you are walking into a growth environment and you are catching it at a particular point on that curve and you'll be ok. The environment is a very open and non-political one in my experience so other than just making sure the job is right for you; I have no cons to share.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    If you get a thrill from bringing order to an un-structured atmosphere, you'll love Zendesk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Zendesk full-time (more than 3 years)

    Pros

    In general, Zendesk values self-managing types who proactively identify and correct problems. For the intrinsically motivated, this can be highly rewarding, and can result in a great deal of freedom.

    Cons

    Because employees are expected to be self-driven, getting your manager involved in your day to day work can be difficult. The weak hierarchy means that you have to collaborate with others in order to get things done.

    Advice to ManagementAdvice

    More transparency around the strategy and direction of specific teams. The company goals are made extremely clear, but it remains to be seen exactly how those goals translate into the priorities and activities of the various teams.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I didn't think I would find a place like this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Zendesk full-time (less than a year)

    Pros

    Freedom, independent thinkers, great company culture/atmosphere, they are socially involved with an extensive volunteering program, parties, good food, games and doing efforts to make people connect to each other, no matter what team they belong to.

    Cons

    Growing very fast, things may get "not so cool"

    Advice to ManagementAdvice

    Keep the spirit, think different without ending up like those who believed they "thought different"

    Recommends
    Positive Outlook
    Approves of CEO

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