Zep

www.zepinc.com
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Zep Reviews

Updated February 20, 2015
Updated February 20, 2015
57 Reviews
2.4
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
22 Ratings

Review Highlights

Pros
  • Good people who care about what they do (in 5 reviews)

  • Smart colleagues, autonomous work life, great products (in 4 reviews)


Cons
  • Benefits for sales reps are very basic (in 7 reviews)

  • Inside Sales team is still fairly new (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time

    Pros

    Solid work life balance, good company values and strong product line and market awareness.

    Cons

    Conflicting channels, poor, old school policies.

    Advice to ManagementAdvice

    Pick a strategy and stick with it too much channel conflict and customer confusion.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    good job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep (less than a year)

    Pros

    this was a good job

    Cons

    I LIKE THE PEOPLE THERE

  3.  

    Lackluster Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Zep full-time

    Pros

    None that i can think of

    Cons

    Poor management, Poor sales support. Extreme cold calling with no marketing support. Management really does not help new hires to build business. One step away from contract employee. Benefits are sub par at best.

    Advice to ManagementAdvice

    Do a better job of onboarding and get rid of the sales guys that have been here a lifetime and give new talent a chance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Was much better in the 80's and 90's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsides Sales Representative in Denver, CO
    Former Employee - Outsides Sales Representative in Denver, CO

    I worked at Zep full-time (more than 10 years)

    Pros

    I started in 1985 unlimited earning potential. Built a good business. Under that president you were valued and excited about the company and your future. People looked at a Zep Rep as a professional. As a partner with their business. Not just a commodity broker, like they are trying to be now.

    Cons

    In the early 2000 the higher ups wanted to get rid on the sales people that built the ZEP name.
    When they went to shareholders customers and sales force were not as valuable.
    Between inside sales lying to my customers to get orders and all the box stores selling ZEP the writing was on the wall for many of us. So I took my 20 plus years direct sales experience and am working for a company with values that values me.

    Advice to ManagementAdvice

    My boss was finally fire a year after I transferred because of his lying to me and customers.
    When you get complaints follow up on them. The customers pay the bills don't be so distant from them and your sales force..

    Neutral Outlook
    No opinion of CEO
  6.  

    Great Products, Slow to Develop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (more than 10 years)

    Pros

    Great product line and R&D

    Cons

    antiquated go to market strategy

    Advice to ManagementAdvice

    Hire more sales managers/ sales reps. Stick to a consistent, progressive plan.

  7.  

    Company has some Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (less than a year)

    Pros

    The chemicals the offer are good quality.

    Cons

    Poor Sales Support, Weak Marketing. Virtually no training or on boarding for new employees. No lead generation or territory protection for reps.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Great people. Poorly company strategy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing in Atlanta, GA
    Current Employee - Product Marketing in Atlanta, GA

    I have been working at Zep full-time (more than a year)

    Pros

    Zep is a very laid back, casual work environment. It is a relatively flat organization so you don't experience as much "politics" as you would in larger organization. It's fairly easy to get exposure to leadership and hands on experience. If you're looking for a great work environment and a lot of autonomy, then this would a good company to explore.

    Cons

    Many people leave within 2 years because there is no real career path within many of the departments. Additionally, the company strategy is not very well defined, so if you're looking for a very stable/traditional organization with clear career development/training this wouldn't necessairly be a good fit.

    Advice to ManagementAdvice

    Set a clear company strategy. There is too much channel conflict. Also, there isn't a well defined career path - there is little to no incentitive to progress within your role.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Flexible Schedule, little support for outside sales reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Dallas, TX
    Current Employee - Sales Representative in Dallas, TX

    I have been working at Zep full-time (more than 8 years)

    Pros

    Commission can be very good for amount of work.
    Flexible schedule is great for family time.
    Many products are superior to the competitors

    Cons

    Difficult to find information for "unusual" sales.
    Marketing tokens, mileage, prepaid shipping all come 100% from sales rep's commission.
    Products have a high sales cost, compared to other companies.
    Shipping costs to customers are high.
    Outside sales reps compete with competitors, Zep's other brands in Home Depot/Lowes, etc., inside sales reps, other outside sales reps.
    Must generate all of own leads. No way to know if a customer is buying Zep, unless you contact them directly. Often wastes time.
    National contracts are not updated on Intranet system.

    Advice to ManagementAdvice

    Improve intranet system. Communicate and email sales promos through that in a single file type. Updated information, national contracts, sales promos, etc. in a single place and similar format would improve communications with outside sales reps.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    This company uses very antiquated processes and technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (more than 5 years)

    Pros

    The only PRO is that their company offices are all small, old-fashioned work environments where co-workers and management are very personable among each other.

    Cons

    The downside of working for ZEP is that unless you relocate to their Corp Headquarters in Atlanta, it will be very difficult to advance within the company. The regional offices are stagnant and the company does not invest in training employees outside of Atlanta --they simply learn as they go. Also the aged infrastructure has too many Execs and not enough middle-management to cover the accountability of day-to-day operations and performance. Most departments are '1 man shows' with behind-the-times software and technology. Therefore, employees often become frustrated after their 1st year once realizing that there is no guidance/mentorship available for individual development. There is no employee rewards or recognition for performance other than sales reps meeting quotas so employee morale is typically high.

    Advice to ManagementAdvice

    1 - ZEP should consider hiring more mid-level managers who will motivate, take interest, and engage with the employees. Good managers know that happy people make productive people. Placing effective managers who can identify strengths accordingly will make a great impact...there were lots of employees in position strictly because of their tenure. Skills definitely not a factor at most locations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Structure has spiraled downhill for last ten years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outsides Sales Representative
    Current Employee - Outsides Sales Representative

    I have been working at Zep full-time (more than 10 years)

    Pros

    Spend very little time actually working as some business built years ago has maintained loyalty. Provides supplemental income.

    Cons

    Couldn't possibly survive on just this income. Benefits for sales reps are very basic. There is no teamwork or comraderie. Usually feel like the company is working against you.

    Advice to ManagementAdvice

    They should look back at how things were run when Harry Mazur was in charge. Everyone loved working for Zep then.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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