Zep

www.zepinc.com

Zep Reviews

Updated January 15, 2015
Updated January 15, 2015
54 Reviews
2.4
54 Reviews
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Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
21 Ratings

Review Highlights

Pros
  • Good people who care about what they do (in 5 reviews)

  • Smart colleagues, autonomous work life, great products (in 4 reviews)


Cons
  • Benefits for sales reps are very basic (in 7 reviews)

  • Inside Sales team is still fairly new (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Was much better in the 80's and 90's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsides Sales Representative in Denver, CO
    Former Employee - Outsides Sales Representative in Denver, CO

    I worked at Zep full-time (more than 10 years)

    Pros

    I started in 1985 unlimited earning potential. Built a good business. Under that president you were valued and excited about the company and your future. People looked at a Zep Rep as a professional. As a partner with their business. Not just a commodity broker, like they are trying to be now.

    Cons

    In the early 2000 the higher ups wanted to get rid on the sales people that built the ZEP name.
    When they went to shareholders customers and sales force were not as valuable.
    Between inside sales lying to my customers to get orders and all the box stores selling ZEP the writing was on the wall for many of us. So I took my 20 plus years direct sales experience and am working for a company with values that values me.

    Advice to ManagementAdvice

    My boss was finally fire a year after I transferred because of his lying to me and customers.
    When you get complaints follow up on them. The customers pay the bills don't be so distant from them and your sales force..

    Neutral Outlook
    No opinion of CEO
  2.  

    Great Products, Slow to Develop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (more than 10 years)

    Pros

    Great product line and R&D

    Cons

    antiquated go to market strategy

    Advice to ManagementAdvice

    Hire more sales managers/ sales reps. Stick to a consistent, progressive plan.

  3.  

    Company has some Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (less than a year)

    Pros

    The chemicals the offer are good quality.

    Cons

    Poor Sales Support, Weak Marketing. Virtually no training or on boarding for new employees. No lead generation or territory protection for reps.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Great people. Poorly company strategy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing in Atlanta, GA
    Current Employee - Product Marketing in Atlanta, GA

    I have been working at Zep full-time (more than a year)

    Pros

    Zep is a very laid back, casual work environment. It is a relatively flat organization so you don't experience as much "politics" as you would in larger organization. It's fairly easy to get exposure to leadership and hands on experience. If you're looking for a great work environment and a lot of autonomy, then this would a good company to explore.

    Cons

    Many people leave within 2 years because there is no real career path within many of the departments. Additionally, the company strategy is not very well defined, so if you're looking for a very stable/traditional organization with clear career development/training this wouldn't necessairly be a good fit.

    Advice to ManagementAdvice

    Set a clear company strategy. There is too much channel conflict. Also, there isn't a well defined career path - there is little to no incentitive to progress within your role.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Flexible Schedule, little support for outside sales reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Dallas, TX
    Current Employee - Sales Representative in Dallas, TX

    I have been working at Zep full-time (more than 8 years)

    Pros

    Commission can be very good for amount of work.
    Flexible schedule is great for family time.
    Many products are superior to the competitors

    Cons

    Difficult to find information for "unusual" sales.
    Marketing tokens, mileage, prepaid shipping all come 100% from sales rep's commission.
    Products have a high sales cost, compared to other companies.
    Shipping costs to customers are high.
    Outside sales reps compete with competitors, Zep's other brands in Home Depot/Lowes, etc., inside sales reps, other outside sales reps.
    Must generate all of own leads. No way to know if a customer is buying Zep, unless you contact them directly. Often wastes time.
    National contracts are not updated on Intranet system.

    Advice to ManagementAdvice

    Improve intranet system. Communicate and email sales promos through that in a single file type. Updated information, national contracts, sales promos, etc. in a single place and similar format would improve communications with outside sales reps.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    This company uses very antiquated processes and technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (more than 5 years)

    Pros

    The only PRO is that their company offices are all small, old-fashioned work environments where co-workers and management are very personable among each other.

    Cons

    The downside of working for ZEP is that unless you relocate to their Corp Headquarters in Atlanta, it will be very difficult to advance within the company. The regional offices are stagnant and the company does not invest in training employees outside of Atlanta --they simply learn as they go. Also the aged infrastructure has too many Execs and not enough middle-management to cover the accountability of day-to-day operations and performance. Most departments are '1 man shows' with behind-the-times software and technology. Therefore, employees often become frustrated after their 1st year once realizing that there is no guidance/mentorship available for individual development. There is no employee rewards or recognition for performance other than sales reps meeting quotas so employee morale is typically high.

    Advice to ManagementAdvice

    1 - ZEP should consider hiring more mid-level managers who will motivate, take interest, and engage with the employees. Good managers know that happy people make productive people. Placing effective managers who can identify strengths accordingly will make a great impact...there were lots of employees in position strictly because of their tenure. Skills definitely not a factor at most locations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Structure has spiraled downhill for last ten years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outsides Sales Representative
    Current Employee - Outsides Sales Representative

    I have been working at Zep full-time (more than 10 years)

    Pros

    Spend very little time actually working as some business built years ago has maintained loyalty. Provides supplemental income.

    Cons

    Couldn't possibly survive on just this income. Benefits for sales reps are very basic. There is no teamwork or comraderie. Usually feel like the company is working against you.

    Advice to ManagementAdvice

    They should look back at how things were run when Harry Mazur was in charge. Everyone loved working for Zep then.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Going downhill rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in DeSoto, TX
    Current Employee - Anonymous Employee in DeSoto, TX

    I have been working at Zep full-time (more than a year)

    Pros

    It's a paycheck. I've had worse jobs, but I've also had better. Hours are reasonable and run 6-2:30pm so you miss out on the crazy Dallas rush hour traffic. Benefits are decent once corporate makes up their mind whether or not they want to hire you (6 months to more than a year).

    Cons

    Management doesn't give a damn about anything besides covering their own butts when they mess up. No one takes responsibility for their own actions, including the CEO, so all meetings turn into blame games where nothing of worth gets done. Headquarters in Atlanta doesn't like to stoop down and communicate any information to other plants and acts like any question about processes or clarification is a complete and utter waste of their time. Corporate refuses to spend money investing in any other location other than Atlanta so the rest of the plants have been forced to meet ridiculously high standards set by Atlanta (that they don't even follow themselves; they've gotten in trouble with the EPA several times). If you're a woman, DO NOT work in production. This is a blatantly sexist company with very few women anywhere, and the male employees love to make comments about nagging, psychotic, useless womenfolk who just get in the way. Complaints to HR go nowhere; the complainant is accused of starting the harassment in the first place. No room for advancement at Zep either.

    Advice to ManagementAdvice

    Stop the "Do as I say, not as I do" attitude. Quit treating your employees as stupid children that need to be supervised at all times and get upset when employees lie about what's actually going on in the company when every "state of the company" address is a bunch of lies about how great everything is going. We're not stupid; business has dropped severely in the past year due to overall incompetence. The pervasive "It's not my fault" attitude is turning the whole company apathetic and looking to bail at the first chance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Professional environment with potential for advancement especially in Atlanta

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Zep full-time (more than 10 years)

    Pros

    Fair pay, good communication with mgmt, team approach at all levels, advancement opportunities in Atlanta especially and if willing to relocate. Unlimited potential in sales

    Cons

    It is difficult for sales reps without a book of business to make it at Zep on the pay structure unless their is strong spouse support while a rep builds his/her business.

    Advice to ManagementAdvice

    A more structured sales rep training program would be helpful. There is not enough criteria used in hiring new reps. It seems as though the process is to throw as many people against the wall and see what sticks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit
    Former Employee - Credit

    I worked at Zep full-time (more than 5 years)

    Pros

    not a bad place to work in the beginning

    Cons

    unrealistic goals on all level of accounts receivable making the group more collectors than account managers
    Cliquish management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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