Zep

  www.zepinc.com
  www.zepinc.com

Zep Reviews

Updated December 19, 2014
Updated December 19, 2014
52 Reviews
2.4
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
21 Ratings

Review Highlights

Pros
  • Good people who care about what they do (in 5 reviews)

  • Smart colleagues, autonomous work life, great products (in 4 reviews)


Cons
  • Benefits for sales reps are very basic (in 7 reviews)

  • Inside Sales team is still fairly new (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A difficult place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Zep full-time (more than 5 years)

    Pros

    Proud history of success, challenges that provide great opportunities to learn, and recognized products

    Cons

    some people make it very difficult to get things done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    decent place to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep part-time

    Pros

    met some nice people made a few friends......also a few enemies

    Cons

    supervisors could care less of what is going on they are lazy and some very racist against employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    The story changes once you are inside.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time

    Pros

    You get a good start at Zep. But start looking for a job after a year if you want to further your career.

    Cons

    After the first couple of years, if you last that long, things go down hill. You find out there is no such thing as a career path. Yes there are people here with longevity, but they have been in the same position for 5, even 10 years. You have to work under constant pressure of being laid off. Zep operates in a continual cycle of layoffs. Its not that the managers are totally incompetent, they are afraid to do their jobs because they are also expendable. The executives WILL get their bonuses and they don't care what they have to do to get them.

    Advice to ManagementAdvice

    Find some other ways to manage your expenses and fund your bonuses other than at the costs of your employees. And how about sharing those bonuses with the rest of us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Outside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    I worked at Zep full-time (more than 3 years)

    Pros

    Very flexible work schedule. Decent, but expensive benefits.

    Cons

    No formal training on products and services.
    Very little communication from management.
    100% commission after training period ends.
    Very difficult to earn a decent paycheck without having existing business contacts.
    If a new rep inherits accounts, they do not receive 100% commissions on future sales for those accounts.
    Since it is industry standard to provide customers with dispensing equipment, the cost of the equipment is deducted from a reps commissions if customers will not buy equipment.
    No reimbursement for any business expense.
    Zep has flooded the market with its products through internet suppliers, wholesale distributors, and big box retailers.
    Excessive shipping charges for customers.
    High order minimum for customers ($150). If this minimum is not met, commissions on that order are reduced.

    Advice to ManagementAdvice

    Stop looking for additional channels to get products to market, you are taking customers away from reps that rely on that income.
    Work to reduce excessive shipping charges for customers. Customers cannot afford to pay in excess of $80 in shipping charges for products.
    Start investing in training for your reps. If a rep asks for training; give it to him/her.
    Start reimbursing reps for expenses, which is standard practice in your industry.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good experience initially 10 years ago but management changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Indianapolis, IN
    Current Employee - Sales Representative in Indianapolis, IN

    I have been working at Zep full-time (more than 10 years)

    Pros

    it is a 100 percent commission job.

    Cons

    no stability with management changing on regular basis.

    Advice to ManagementAdvice

    Come up with a business plan and stick to it.

    Doesn't Recommend
    Negative Outlook
  7.  

    Zep enabled me to grow professionally in customer service, sales, warehousing & distribution, P&L mgmt and more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Rochester, NY
    Former Employee - Branch Manager in Rochester, NY

    I worked at Zep full-time (more than 10 years)

    Pros

    Quality products
    Professional mgmt and staff
    Opportunities for growth
    Solid benefit package

    Cons

    Difficult for new salespeople to get started without prior connections with buyers in large accounts

    Advice to ManagementAdvice

    Ensure that you make it easy for customers to do business with you. This benefit was lost when Zep closed many branches on the local level. Perhaps this was merely a growing pain and has worked itself out by now.

    Recommends
    Neutral Outlook
  8. 3 people found this helpful  

    They are moving towards eliminating sales reps altogether.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in DeSoto, TX
    Former Employee - Sales Representative in DeSoto, TX

    I worked at Zep full-time (more than 3 years)

    Pros

    You are your own boss. I technically had 5. The last one, hadn't made contact in a year and a half.

    Cons

    Totally unorganized. Getting anything done except placing orders is impossible. Plus, I think they are moving towards eliminating their sales force to local distributors.

    Advice to ManagementAdvice

    Train your sales force. Don't just send them out with a three day course of sales 101.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    They have been confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Zep full-time

    Pros

    Products are rock solid, people are great calibre (nice) If you are looking to start your own business and have that mentality then this may be good for you or if you are starting your career and can give 3 years as a stepping stone, otherwise run the other way. More frustrating than anything else.

    Cons

    Motto of the company really is Zep pays Zep first. Good for the shareholders but as you go along they don't make the best decisions and don't really value people as partners. They are used to having tenured people who have been with the company and so if you are new...it's like learning in braille. It is slowly changing but they have wasted good talent and lost people who could have really contributed to company. It's been a gong show. They may be getting it now. Not sure for sales unless you concentrate in vehicle or food sales if there is a worthwhile career. If you are looking for a company with a strong culture - this isn't it. Very hands off - other than selling product they don't do much.

    Advice to ManagementAdvice

    Pay what you need to - to put in place management in each region with experience. Sales reps without leadership are not very engaged and customers don't win in a commission for the money only environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    A great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zep full-time (more than 3 years)

    Pros

    Good people to work with.

    Cons

    The constant lay-offs and never knowing when you are next.

    Advice to ManagementAdvice

    Invest in your employee.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Learned a lot but confusion rules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Zep full-time

    Pros

    Old, established company, good products, some smart people there

    Cons

    Knee-jerk reactions to market fluctuations, they have massive layoffs to show investors they are "serious about cost cutting" then add staff gradually, then another layoff, then more rehiring... rinse, repeat...

    Advice to ManagementAdvice

    Think about 5 years from now, not 5 months from now and stop treating your valuable, loyal employees like expired bread.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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