Zillow
4.1 of 5 169 reviews
www.zillow.com Seattle, WA 500 to 999 Employees

Zillow Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

4.1 169 reviews

                             

97% Approve of the CEO

Zillow CEO Spencer Rascoff

Spencer Rascoff

(117 ratings)

85% of employees recommend this company to a friend
169 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Plenty of excellent free food and a beautiful view of Orange County"
    in 19 reviews
  • "The work life balance is generally has gotten a lot better since the startup days"
    in 9 reviews
Cons:
  • "You make tons of calls all day everyday, and real estate agents are not the most fun people to talk to"
    in 8 reviews
  • "On the phone all day, customer service, call time"
    in 7 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

2 people found this helpful  

Average

Inside Sales Consultant (Current Employee)
Seattle, WA

I have been working at Zillow full-time for less than a year

ProsFree food, great view, Free healthcare, free coffee.

ConsOn the phone all day, customer service, call time.

Advice to Senior ManagementDon't worry be happy.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Zillow CEO (Spencer Rascoff) responded to this review

Feb 20, 2014

Thank you for the review. I'm glad you like the food and the view (me too). Sorry to read "average" in your title though. Hopefully we can do better for you in the future.

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2 people found this helpful  

The best inside sales org

Inside Sales (Current Employee)
Irvine, CA

I have been working at Zillow full-time for more than a year

ProsThis company still speaks loud volumes on startup vibe-since being here, the company has grown exponentially and growth opportunities are great if you can prove yourself. You have the ability to build a book of business and Zillow has a business model that is lucrative. It takes hard work, but upper management recognizes top producers and I have seen many promotions to well deserved reps. Toughest time is first 6 months

ConsWith growth- many changes and moving pieces . Every month something changes such as sales process and expectations. must work hard- plenty of days off but hard to take days off due to commission structure

Advice to Senior ManagementReps over 1 year should be recognized

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Zillow CEO (Spencer Rascoff) responded to this review

Feb 12, 2014

Thank you for your review. I'm very glad that you're having a good experience here.
The Irvine office is a great place to be (as you know). The office culture there is terrific, and the sales team
... More

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2 people found this helpful  

Best Company I've Ever Worked For!

Inside Sales Manager (Current Employee)
Seattle, WA

I have been working at Zillow full-time for more than 3 years

ProsI've been with Zillow since we were much smaller, so it's been amazing to be part of the growth and change around here. I've been in sales for many years, and I've never felt so connected to a job or a company as I am here. The CEO has been very vocal about the fact that he always wants to keep the culture that we have, and he goes to great lengths to deliver on that. You hear about all the free food, great views, and fun parties in a lot of the reviews, so I won't waste my time elaborating on that. This is a company that truly wants to hear your ideas, and continue to improve and grow. Being innovative will get you noticed. Working really hard and keeping a great attitude will get you noticed. Being a leader on the sales floor will get you noticed. There are so many opportunities here, and you are in charge of earning them.

ConsI'm always amazed at the things that people complain about on here. I don't agree with the cons that I see on many of the inside sales reviews, so I'm just going to address them in the con section. This is a sales job. Numbers are the bottom line. We all got hired to cold call. We are very clear about that during the hiring process, training process, and on a daily basis. If you decide that it's not for you, fair. If you complain about our expectations after you make that decision, I don't agree. If you don't want to work hard every single day, this isn't the place for you. I happen to love it here!

Advice to Senior ManagementKeep doing it right!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Zillow CEO (Spencer Rascoff) responded to this review

Feb 12, 2014

Thank you very much for this review! I'm really happy that you're enjoying Zillow. Sounds like you've been here for a while, so you know how much we have grown as a company. But as you mentioned, I ... More

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2 people found this helpful  

Solid Organization

Anonymous Employee (Current Employee)

I have been working at Zillow full-time for more than 3 years

ProsVery intelligent Executives and Founders. Company is run by pro's.

ConsSometimes Zillow seems very frugal when it comes to compensation, resources, etc.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Zillow CEO (Spencer Rascoff) responded to this review

Feb 23, 2014

Thank you!

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2 people found this helpful  

Got sold the dream, ended up a nightmare

Inside Sales Consultant (Former Employee)
Irvine, CA

I worked at Zillow full-time for less than a year

ProsThe best thing about this company is you get free food all day, and catered lunches on Fridays and randomly throughout the month. There's no dress code,decent base pay. Games and bonuses.

ConsIf your seriously considering working for this company you should read this. The job sounds really great at first, your told you have an opportunity to make 6 figures a year and you get a competitive base, which isn't bad. What they DON'T tell you is if you don't hit quota which by the way is ridiculously hard to hit every month since most of the product your selling is sold out, they will literally fire you after 2 months of not hitting......Your quota increases each month which is called your ramping period. you literally can never take a vacation, get sick, etc.... Doesn't matter if you get 3 weeks of vacation time., the job gets easier is a load of you know what, if you increase sales goals how can it get easier. On top of that you have to have a minimum talk time for 210 minutes, the problem with that is you will spend most of the day leaving voicemails which are about 1 minute each, you literally have to push through a call to talk to someone which gets difficult because most real estate agents don't want to talk to you, they get the same call all day by everyone else, also forget about breaks and lunches or you will be there all night trying to hit call time, call time can only be accomplished by working through breaks and lunches and a little extra after work hours, the reps that hit it talk to there old clients they have known for a while, the problems is if your new you don't have that luxury.The reps who do well are the ones who been there for a year that have a large book of clients ( by the way there are literally 15 reps who been there that long), they just call there old clients and up sell them, this is easier for them because product was plentiful, and easier to sale when they started,, and most of these reps are burned I've seen reps making good money quit, that should tell you something.
The worst thing is the turn over, they literally have a sales class every month to replace reps , I guess this shouldn't matter, but its show's instability, and that's a turn off especially if your looking at this as a long term career.. I think most people quit because they simply run out of gas, there is no balance with personal and work life, this is the most intense sales job, and I have a extensive sales background, most reps have anxiety working here, it will do that to you, and you will have to deal with it everyday . The main thing that shocked me is how unprofessional it is, managers use a ton of profanity, and have questionable activities that ill keep to myself, which made me lose respect for a select few, you should look at a person in authority for comfort and reassurance and guidance, there a bunch of cheer leaders who will only talk to you and give you a high five or recognition if you make a sale, other than that, they are not that approachable no managerial skills at all, that may be do to the fact there all recent college students with no leadership background . I'm writing this because I have seen many good people lose there jobs or get stressed and quit. I feel if I can help someone before they consider working here it was all worth it. I encourage you to ask lots of question before you join this company. There are great sales jobs with less stress and a better quality of life.

Advice to Senior ManagementMy advice to management is to change your strategy towards low performing reps. People like myself are reassigning, or getting terminated in other cases. It's simply not a great recipe for success, churn and burning good people because they didn't hit a goal sucks especially when they are not told that in the interview, that seems really important to me. If I'm coaching a team and my best player had 2 off games I'm not going to kick him off the team, because I know his potential. You should give a 6 month policy towards underperforming reps. Also, lower call time a bit, reps are getting burned out they can't take lunch because there afraid of not hitting call time, sure older reps have no problem but they account for 10 - 15% of the sales floor. Also when you take vacations sales goals should be lowered or eliminated, how can you enjoy much needed time with your family if your stressing about quota? And lastly have more training for reps that are under performing, I think it's better to keep somone who shows promise than to dismiss them, training isn't taking a rep in to a office and using scare tactics to get them too perform better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Zillow CEO (Spencer Rascoff) responded to this review

Mar 18, 2014

Thank you for your feedback. I'm sorry to hear about your experience at Zillow. There's no question that sales is a hard job anywhere, and you're right that we demand a lot from our team. I speak ... More

 

Zillow - Software Developer Intern

Anonymous Employee (Current Employee)

I have been working at Zillow

ProsProjects in Java and Objective-C

ConsNot really a tech company (may not be preferable for software developers)

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Zillow CEO (Spencer Rascoff) responded to this review

Feb 23, 2014

"Not really a tech company"? Huh? That's a very odd statement, and disconcerting! True, we have hundreds of non-tech people. But we also have hundreds of tech people! We are a product-first ... More

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1 person found this helpful  

One hell of a ride!

Inside Sales (Former Employee)
Seattle, WA

I worked at Zillow full-time

ProsBeing in the first training class was an honor as the trainers had put a lot of work into the structure and detail of the training process. The job is simple however the demographic you are reaching out to is complex (to say the least). The class was comprehensive and I felt excited to get on the phones and start making dollars. When I got out there and got past the first sale (which is usually the hardest) I saw what was possible. If you’re not in sales for money or recognition, you are in the wrong field. This company does a hell of a lot of both. I have always had an above average work ethic and found myself struggling with expectations but the fact of the matter is; more production, more results. I made exceptional money while at Zillow and couldn’t have been happier with the transparency of the management. I parted ways with Zillow because of timing. Had I been 5 years younger this would have been perfect. When I expressed concern to my manager he understood and we separated on good terms with him even agreeing to be used as a reference. The HR department was expeditious with everything and the exit interview was sad. Sad because working alongside such positive and innovative people was enlightening and I knew I was going to miss that. And I do.

ConsThe expectations are rigorous. If you cannot handle them, bail. People hang in with the notion that these standards will decrease at some point. I assure you, they will not. If you cannot commit to working insane hours to accomplish your goal, bail. Going into this I was told very clearly what was needed to be done to stay within compliance. These are not scare tactics, motivational exaggerations or jokes. Be prepared to work with real estate agents all day. If you would like, pick up your cell phone and try to take 15 minutes of an agents time. If you can do that in 50 calls, you may have a shot at succeeding in this job. If you do not have the skin-thickness of a WWII leatherneck Marine charging a beach on Iwo Jima, bail. Rejection is rampant and brutal in this job so if you are easily offended or take things personally you will not be happy. This is why the word “tears” may be found in many of the former reviews.

Advice to Senior ManagementContinuing the transparency of communication and establishing crystal clear expectations in a job like this is crucial. Had my manager not done this I can assure you this review would have been different. But he did so it’s not. :)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Meritocracy at its finest.

Inside Sales Consultant (Current Employee)
Irvine, CA

I have been working at Zillow full-time for less than a year

Pros1. I have never in my short life worked for a company that cares more about its employees than Zillow.com nor do I think I ever will. From the second you walk in the door for your interview, they are trying to make your life easier.

2. One word for you. Transparency. The fact that the CEO of the company will respond to an email, and gives out his PERSONAL cell number to EVERY employee says a lot.

3. The earning potential at this job is disgusting, like good disgusting. Fresh out of school (or still in school) the ability to easily surpass $100,XXX your first year is rad.

4. Need I say free food and drinks?

5. Every tool to succeed is given to you on a silver platter. Although it is up to you to use them, they are provided.

ConsThis is where my review is going to differ from others in this role. Most complain about growth opportunities, long hours, or working way to hard. Those three words never belong in the same sentence. The first comes naturally when the other two are performed. The title of my review says it all. This position encompasses meritocracy in every way shape and form. If you are a person who works at 60% of your capability, and expects easy promotions, then no this job isn't for you. You should wander into your local McDonalds and apply asap. On the other hand, if you do work to 100% of your potential, and utilize all tools given to you, then you should never have a single complaint about this job.

Advice to Senior ManagementRemember, age is just a number.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

LOVE LOVE THIS PLACE

Inside Sales Consultant (Current Employee)
Irvine, CA

I have been working at Zillow full-time for less than a year

ProsLove the fact that i feel like I am a part of a family here. I have never felt so emotionally connected to any job in the past. I know emotions at work can be a bad thing but working here has pushed me to make my self better in every aspect of my professional life. There are not many places you can work and make some serious money and have fun. One thing I learned is you get what you put in. Work hard play harder!!!!!!!!!!!

I am a part of the best team fyi!

ConsNone of that i can think of!

Advice to Senior ManagementKeep doing what you do! Making us shine in ways I never knew i could! ILY ZILLOWWWWWWWWW IRVINE

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Most fun I've ever had at work

Anonymous Employee (Current Employee)

I have been working at Zillow full-time for more than a year

ProsI love my job and I love coming to work every day. I get to do really cool things with awesome people for a company that is going places. The OC office is amazing - always fun things going on with tons of food, drinks, and other surprises. Work hard and you will definitely be recognized. The company is growing and growing, which means that hard workers have many chances to move up (obviously with hard work, patience, and the need to fill a company void). Aside from all of the perks (trips to Seattle, etc), my manager is 100% supportive of my growth and development and as we've grown, I've been exposed to a multitude of things I couldn't get anywhere else. It feels like I packed years of experience into my short time here at Zillow and it isn't slowing down.

ConsYou're expected to work hard every day. They tell you this in the interview, so it's not a surprise, but they mean it when they say it, which is a big reason why the company has been so successful. There is a culture of excellence here and those that adhere to the standards will go far and do great things.

Advice to Senior ManagementI love our Executive and Management team, everyone is so down to earth and cool. Spencer (CEO) wants to know what you think and goes out of his way to make sure people are heard and considered. What other Exec Team gives out their personal cell numbers to call if you have an idea or concern? They are 100% accessible and always make you feel like a priority. Please continue with this.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Zillow – Why Work for Us?

Zillow is an online real estate marketplace where homeowners, buyers, sellers, renters, real estate agents and mortgage professionals find and share vital information about homes and mortgages. Launched in early… Full Overview

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