Zillow

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  www.zillow.com

Zillow Reviews

Updated October 16, 2014
Updated October 16, 2014
216 Reviews
4.1
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zillow CEO Spencer Rascoff
Spencer Rascoff
162 Ratings

Review Highlights

Pros
  • The work life balance is generally has gotten a lot better since the startup days (in 14 reviews)

  • Great benefit package, phenomenal colleagues, and lots of free food (in 24 reviews)


Cons
  • Be prepared to work with real estate agents all day (in 11 reviews)

  • Call time is huge, micromanagement, with managers are only looking out for themselves (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Low salary, high demand, emotional roller coaster. Low moral. Boiler room.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Consultant in Irvine, CA
    Current Employee - Inside Sales Consultant in Irvine, CA

    I have been working at Zillow full-time (more than 3 years)

    Pros

    Health benefits. Weekly catered lunches and snacks provided.
    Nice office. After a year you can be considered a veteran because of turn over.

    Cons

    Job hours are beyond a legal right without overtime. It's a class action suit lawyers dream. Job has high call demand that keeps you late and often beyond a 9-10hr day. Lunch breaks are discouraged. Guilt if you have any appointments or need a break. You feel overworked and over regulated. Not a good job for parents.
    To cry or breakdown is normal.
    Hard to make good money your first year. Top sellers are awarded with a t-shirt or swag. High turn over and most new hires won't last 90 days.
    Management can act childish and quickly decide your fate at the company.

    Advice to ManagementAdvice

    A higher base is necessary for quality people. The style of threats to encourage are elementary tactics. Your talk time requirement keeps employees often longer than legal required hours and is a potential lawsuit. Many sales associates are considering lawsuit and record their hours and are building a case for class action.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Inside Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Consultant in Seattle, WA
    Former Employee - Inside Sales Consultant in Seattle, WA

    I worked at Zillow full-time (more than an year)

    Pros

    Z talks, great product, smart hard-working people, catered lunches, cool office, young company, incredible leadership, work hard play hard.

    Cons

    SLAVE SHIP. glorified telemarketer, preferential treatment for sucking up to the right people, a lack of care for employees. Churn and burn! High turnover rate. No matter how good you are at what you do, you will be treated as if your just a number.

    Advice to ManagementAdvice

    The sales metrics for all offices should be the same. Come up with ways to help sales associates feel less like they are in a cage. Give them the freedom to create their own schedule as long as they are hitting their numbers working their butts off and generating revenue. Really consider management roles and if the people moving into them are up for the task. The right manager for these teams can keep top performers from leaving the company and the wrong managers can ruin the entire company for employees who are passionate about the product and Zillow. Encourage employees to take a five minute walk outside to get fresh air. People will perform better and stay with the company. Prevent burn outs. Performances will increase if they feel they can take a lunch or step away from the phones for just five minutes believe it or not. Set the example that the client matters. Stop letting reps sell horrible zip codes just for the commission only to have an angry client down the road. Stop calling on the same agents who are not and never will be interested. Stop qualifying unqualified real estate agents. Stop letting poor sales representatives get away with lousy work and unethical customer service.

    Recommends
    Positive Outlook
  3. 15 people found this helpful  

    Zillow is a great place to work, for a while.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Consultant in Seattle, WA
    Former Employee - Inside Sales Consultant in Seattle, WA

    I worked at Zillow full-time (more than an year)

    Pros

    There is a long list of positives. Great base salary, strong commission structure if you're a performer, excellent location, nice people, amazing benefits (including stocked snack-kitchen, occasional free lunch catering, company-paid ORCA card, stock options when hired and again upon receiving a good annual review, etc). They start you off with relatively easy sales goals to encourage you. The product works well for some clients. Potential for advancement, if you're a rock-star out of hundreds. Great Monday-through-Friday hours. They've recently announced the purchase of a major competitor, and overall I believe the company's future is bright.

    Cons

    Price points that change wildly - which often infuriates clients. General disregard for their paying customers (not in what they preach, but in their actions and how you're allowed to work with or help them when things aren't going well - which can be often). When their ad products aren't working, they'll blame the customer, then you. Massive turnover of salespeople - they want the top 20% and are more than willing to churn the bottom 80%. Often-changing (downward) commission structures and ever-increasing minimum requirements, with a constant threat of write-ups and termination. Most who are hired and trained are gone within a few months, few make it to 2 years.

    You'll work on a team of about 9-12 fellow salespersons. If you're not top-of-the-top, not just on your team but out of about 200+, don't expect upward mobility. You're held accountable for your cancellation rate, but clients regularly cancel because the product isn't working. Much of your time is spent calling real estate agents who often, literally, tell you how much they hate your company and think it's bad for their industry. You're calling potential customers who've been bombarded by the same calls now for years.

    Commission structure with "accelerators" if you're having a good month vs. your goal, but which has devastating "decelerators" if you're not. You can sell a certain dollar amount early in your career and get paid a strong percentage on it, but sell double or triple that a year later and get paid next to nothing because your commission percentage is tied to ever-increasing minimum monthly sales goals. Also, expect a lot of charge-backs. You'll be selling one-year contracts and will be paid on six months of its value. If someone cancels early, you'll be charged back for the cancellation, which is pretty standard in this type of sales. Your goal is to find clients who the product works for, then get them to buy more and more. Strangely, if a client purchases a one-year contract (for which you were paid on the six-month value only), completes it and stays much longer, but eventually ends that contract and buys another - you won't be paid on the new purchase because they canceled the old one. (That's right... even though the customer completed their annual contract, and then some, the company will still punish you if the client drops that territory/contract by not paying you on the new contract you get the client to enter. In other words, if the client books a year contract, completes it, and leaves there is no charge back. However, if they do exactly that and then buy more from you, you don't get paid on the new sale, which is a roundabout way of getting a charge back!). Your goals and commission percentage are based on your "delivered" sales, so too many of these completed-but-eventually-canceled contracts get deducted from your totals and can really hurt. Naturally, the longer you're there the more cancellations you'll have.

    There are team Sales Managers who tend to be very nice but do very little sales-managing (depending on which one you work for). Overall, it tends to be a motivation-by-fear environment for the majority, but an amazing place to work if you can consistently (and I do mean consistently) deal with the pressure and produce sales. But don't slip! The longer you're there, the stiffer your requirements become. As your book builds and you end up with hundreds of clients, you'll find yourself doing more and more customer service-related tasks, with far less time to cold call (high volumes of cold-calling are required to keep your business healthy). If you're one of the top three or four guys, they'll hire you an assistant so you can keep selling. If you're not, either your sales or your service may have to suffer. They have no problem firing you and giving the sizable book of business you've grown to the next guy so try to keep the plates spinning! Don't, and you're dead.

    You never know, incidentally, what your commission percentage is. It's very difficult (impossible) to look at your sales and figure out how your paycheck is shaping up because of accelerators, decelerators and strange chargeback rules.

    Overall, I'd say this place, in the sales department anyway, is the employer version of a Stepford Wife. Really good in many ways, but look out if you start to see a twitch.

    Advice to ManagementAdvice

    They will listen to ideas regarding how to improve the company. I don't believe they will listen to ideas regarding advice to management. That said, they have to do far more to improve their position in the eyes of their paying (and potential) customers, and the industry as a whole. Yes, buyers and sellers like to check Zillow out and, yes, advertisers will want to follow. But don't forget who pays you! You need MLS's and agents just as badly as they need you (more, in fact) and their numbers aren't infinite. A lack of respect for them, starting with telemarketing practices and following through to how we treat those who the product doesn't work for, is harming the long-term health of the company. Make all agents, not just those who pay a lot and find success with your product, feel included and important if you truly want to gain acceptance and, therefore, access. I believe the company places high value on most of its employees outside the sales department. Inside the sales department, you're literally only as good as your sales and call-time yesterday. It can make even a consistent producer feel like they're on the outside looking in. Commit to your sales employees, longevity and otherwise, as strongly as you do your other employees, and as strongly as you want them to commit to you. If huge turn-over in the rest of the company wouldn't be healthy, how can it be healthy in sales?

    Once a consultant has proven themselves with you for two years, offer a work-from-home option.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Zillow is amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA

    I have been working at Zillow full-time (more than 3 years)

    Pros

    If you're looking for a company that really cares about culture and happy employees, that's Zillow to a tee. You're working with talented team members who are really passionate about their jobs, and their role in moving Zillow forward.

    Cons

    I personally have no issues with Zillow, working there is awesome.

    Recommends
    Positive Outlook
    Approves of CEO

    Zillow Response

    Sep 5, 2014CEO (Spencer Rascoff)

    Fantastic.
    Thank you!

  6. 3 people found this helpful  

    Great Team Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA

    I have been working at Zillow full-time (more than an year)

    Pros

    Everyone in the office is working on a very broad range of products and projects, but it feels like everyone is rowing the same boat. Everyone is working hard trying to build a great experience for both Renters and Property Managers....and trying to get more of both using our sites and services.

    Great office culture. Lots of nice perks like Clipper Benefits, lots of free snacks and beverages (big variety), and weekly happy hours.

    Cons

    Being in a smaller remote office, there can be a bit less room for career advancement. However, this is improving with management's encouragement of cross office/team promotions and an expanding local office with growing teams. In addition, because of the office culture, every one is empowered to make improvements to the company, our websites, and our services. This gives everyone a sense of ownership, which makes working here more enjoyable.

    Recommends
    Positive Outlook
    Approves of CEO

    Zillow Response

    Sep 5, 2014CEO (Spencer Rascoff)

    Thank you for the review. I"m glad you are enjoying your time at Zillow. The SF office is a great office, and I love the fact that it's focused squarely on rentals. It allows everyone there to have a ... More

  7. 5 people found this helpful  

    Transparent, competitive, and fun!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Consultant in Irvine, CA
    Current Employee - Inside Sales Consultant in Irvine, CA

    I have been working at Zillow full-time (less than an year)

    Pros

    I have been with Zillow for a couple months and could not be happier I made the decision to leave my management job for a sales position. I was reading these reviews not to long ago and was nervous to take the Inside Sales Position. IT IS A HARD JOB but if you can work hard for 8 hours and you have some sales capability Zillow will make you a lot of money! They make coming to work fun and exciting through contests and an unlimited kitchen! I am grateful for Zillow and would only recommend this job to top salesmen/women. If you think you are the best this is the place for you!

    Cons

    Well the only con I can think of at this point is only a "con" if you don't like to work hard! You will be pushed hard and held to the expectations they set on the first phone interview.

    Recommends
    Positive Outlook
    Approves of CEO

    Zillow Response

    Sep 5, 2014CEO (Spencer Rascoff)

    I'm glad you decided to come to Zillow!
    Yes, sales can be hard at Zillow (and anywhere) but as you say, if you work hard, you can do great.
    Thank you for your contributions to Zillow.

  8. 2 people found this helpful  

    LOVE.THIS.JOB.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Lead in Seattle, WA
    Current Employee - Customer Support Lead in Seattle, WA

    I have been working at Zillow full-time (more than 3 years)

    Pros

    The people, the culture, the innovation. There are so many creative and intelligent people here. I feel motivated to do my best each day.

    Cons

    The only challenge is the growing challenge of communication between teams and departments as the company grows. We're doing ok, but it's something we'll have to stay on top of.

    Recommends
    Positive Outlook
    Approves of CEO

    Zillow Response

    Sep 5, 2014CEO (Spencer Rascoff)

    I definitely agree that staying on top of cross-team communication is a priority as we are getting bigger.
    Thank you for taking care of our users -- customer support is so important. We spend so
    ... More

  9. 7 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Consultant in Irvine, CA
    Current Employee - Inside Sales Consultant in Irvine, CA

    I have been working at Zillow full-time (less than an year)

    Pros

    free monsters snacks and food

    Cons

    15 hour days, massive pressure to be on the phone 4 hours a day, no training around objections, crazy office politics

    Advice to ManagementAdvice

    maybe throwing as much crap against the wall and seeing what sticks should give way to a training program

    Doesn't Recommend
    Approves of CEO
  10. 2 people found this helpful  

    great culture and a great experience working for a company that cares about people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Consultant in Seattle, WA
    Current Employee - Inside Sales Consultant in Seattle, WA

    I have been working at Zillow full-time (less than an year)

    Pros

    great culture, power to people, amazing environment, great co-workers!

    Cons

    the commute to down town seattle can be hard, working overtime some days to meet metrics.

    Advice to ManagementAdvice

    keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO

    Zillow Response

    Sep 5, 2014CEO (Spencer Rascoff)

    Thank you!

  11. 6 people found this helpful  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Zillow full-time (more than an year)

    Pros

    * Very talented coworkers
    * A lot of opportunities to build new and fascinating products and data
    * Great environment
    * There are career opportunities in the traditional roles, not so much in others

    Cons

    * Very limited intra-team communication, some teams treat their areas as silos
    * Expertise of some employees not utilized to its fullest, leaving some very smart people wondering

    Advice to ManagementAdvice

    * Figure out a way for teams to communicate better and make the transparency exhibited at the highest managerial levels trickle down
    * Keep being excellent at the executive level and keep making employees feel part of a winning team

    Recommends
    Positive Outlook
    Approves of CEO

    Zillow Response

    Jul 21, 2014CEO (Spencer Rascoff)

    Good feedback about intra-team communication. The planning team meetings and the "what's going on" emails are supposed to help with this, but you're right that we could do better at this. Thank you ... More

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