Zipcar Reviews

Updated June 23, 2015
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2.6
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Recommend to a friend
Approve of CEO
Zipcar President Kaye Ceille
Kaye Ceille
17 Ratings

Pros
  • Discount on zipcars to use personally, laid back culture with very friendly employees and very visible management (in 7 reviews)

  • This used to be a great mission driven company and some great people still remain (in 4 reviews)

Cons
  • There is very little room for growth (in 5 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Pros and Cons

84 Employee Reviews

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  1. Featured Review

    Zipcar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Street Team in Atlanta, GA
    Former Employee - Street Team in Atlanta, GA

    I worked at Zipcar part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and flexi schedule

    Cons

    Lots of sales and unstructured management

    Advice to Management

    More organization


  2. Good pit stop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in San Diego, CA
    Former Employee - Marketing Manager in San Diego, CA

    I worked at Zipcar full-time (More than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    If you work hard and bring something to the table then you'll move up quickly. The mission of the company ("to enable simple and responsible urban living") really resonated with me as well.

    Cons

    To me, the acquisition was a little toxic. Zipcar became less of a cool company and more of the rental car giant that acquired them. The ABG takeover changed the culture which in turn changed the business. It took forever for anything to happen, get fixed or change.

    Advice to Management

    Find Senior management outside of ABG to freshen things up. Revamp the HR department. Find a better way to connect field offices to each other as well as HQ.


  3. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Ambassador in Milwaukee, WI
    Former Employee - Brand Ambassador in Milwaukee, WI

    I worked at Zipcar

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule, good team atmosphere, gives you a chance to get to know the city

    Cons

    Lackadaisical management, favoritism, can be unprofessional

    Advice to Management

    Make sure there's good communication between manager of brand ambassadors and brand ambassadors


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  5. Helpful (5)

    Zipcar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Zipcar

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A lot of great, talented, idealistic, mostly young people who would like to transform urban living and promote the environmentally friendly sharing economy. Somewhat flexible work hours, beer in the office and a pretty great location on the seaport.

    Cons

    Hyper-paced, under staffed, under appreciated and under paid. Absolutely no in-house training, poor benefits and a lack of basic services (bathrooms!). For a company that promotes its environmentally friendly service, the only thing 'green' is the money Avis hopes to suck out of it before it runs it into the ground. Recycle? Save energy? That's someone else's responsibility. Zipcar culture was left behind in Cambridge and the mojo was lost when the core Zipsters bailed or were force out by Parsippany.

    Advice to Management

    Stop acting like you care about the Zipcar culture and actually care about the people who are the Zipcar culture, your employees. Sixty well paid and appreciated employees will outperform one hundred under paid and under appreciated employees. Focus on improving what works instead of throwing money on new initiatives that stretch the back end systems and degrade the member experience.


  6. Helpful (2)

    You should say nice things, so...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Zipcar (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The dress is casual and the people that work here are pretty great! You will make friends. You can still live a life outside of here since it's widely recognized that this isn't brain surgery. There is a free membership involved, as well as lower prices on the weekdays- which is super awesome because the product is way more expensive than Uber. (That's how you know when something's good ;)! ) You'll learn that you can, in fact, live frugally as you plod your way through your personal expenses while subsisting on a non-existent salary. Good work will be rewarded with way more work - so bravo! Don't worry about a pesky title change or way too much extra money on your hands. You'll blissfully remain at the same rank getting the same paycheck. You won't have to spend any time on LinkedIn updating your profile. How easy! When you do get a raise, it's is based on a strict mathematical fractional percentage formula. Just think of what you could buy with those few extra bucks a week! Candy? A movie ticket? Maybe a slice of pizza? Gosh- so many options! The medical benefits package will give you incredible insight to the panic and stress that many Americans who can't afford health insurance feel. It's a real eye-opener. You're sure to learn a lot on WebMD as you try to avoid your $50 copay to see a doctor. It's a neat experiment in socioeconomics! Hey- Engineers get free bagels once a week! AWESOME! Feel happy for them as you continue to buy your own breakfast. Know what's so cool? No one makes us recycle! Yay! Sure, we have small blue buckets for white paper only, but you don't have to even think about rinsing out your yogurt cup (super yucky) or walking that whole extra step to get rid of your soda bottle. Extra rad! Join the fun!

    Cons

    Comic-Con, AnimeCon, ShinkouCon, MetroCon... one could keep going. So many Cons!!! Way too many to count! (Do you see what I did there?)

    Advice to Management

    Never buy fish on Monday. That and keep doing what you're doing. Before you know it, all the managed will have found really wonderful jobs at great places and you could probably keep their salaries! Wouldn't that be awesome? Seems almost too easy! Lucky ducks. Go get em!


  7. Helpful (1)

    N/A

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Coordinator in Boston, MA
    Current Employee - Fleet Coordinator in Boston, MA

    I have been working at Zipcar (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Relaxed Work Environment
    Beer Carts on Fridays

    Cons

    Very low wages
    Restricted mobility
    Little recognition of hard work
    What used to be a very fun company where people enjoyed working is now very business like and political.
    Don't mistake Zipcar for a small environmentally conscious company. They're owned by a multi-billion dollar public company and only care about profit.

    Advice to Management

    Start appreciating your employees and understand exactly how much they are doing for the business. It is a lot more than you think. Stop hiring outside help to figure out how to solve a problem. The people that are already here know the business the best.


  8. Helpful (2)

    A lot of promise being squandered by poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Specialist in Boston, MA
    Current Employee - Member Services Specialist in Boston, MA

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Laid back environment, modern style office, good people, lots of office events such as beer carts, approachability between departments and roles, very cool neighborhood (for corporate headquarters in Boston)

    Cons

    Lost a lot of its spirit after Avis Budget Group acquisition, most roles are compensated below typical competitors' levels, attrition rate is on the rise, company morale on the decline, lots of logistical problems coordinating between the dozens of local offices throughout North America and overseas, company has recently had difficulties filling key roles, corporate parent's intentions are opaque, member experience is slowly declining due to increasing competition and lack of member service staffing, much of the back-end site infrastructure is outdated

    Advice to Management

    Invest in personnel first and foremost. Most roles are currently filled by creative, enthusiastic people who are getting jaded due to lack of compensation tied to performance. These people should be paid more. Membership is increasing, profits are increasing, but salaries are not coming close to match. There are too many resources being devoted to too many projects, very few of which will grow substantially due to staff being overextended.


  9. Helpful (2)

    Hit or Miss

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Ambassador in San Diego, CA
    Former Employee - Brand Ambassador in San Diego, CA

    I worked at Zipcar

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great deals on reserving the cars

    Cons

    Management was terrible. Our manager was complained about to HR multiple times and a law suit was even filed by one of the employees. A lot of bullying to get people to quit and a complete lack of management being there enough to schedule events was another problem.

    Advice to Management

    Probably listen to the complaints employees are submitting.


  10. Helpful (4)

    Broken Promises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Zipcar full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Casual work environment, empowered employees

    Cons

    It all started with the acquisition. What started as an awesome company quickly turned into a corporate environment with minimal growth opportunities. Your told that you will quickly climb the ranks but the only way to do so is to leave the company. When it is time for a raise, they spit in your face with a minuscule, computer-generated, number.

    Advice to Management

    Go back to the basics, listen to your employees


  11. Helpful (2)

    Before the Avis acquisition it was a great place to work. Once acquired It became the complete opposite!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Manager in New York, NY
    Former Employee - Fleet Manager in New York, NY

    I worked at Zipcar full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many responsibilities that allows you to build your resume and rapport within the company.

    Cons

    The overwork employees and do not value their middle management and those beneath.

    Advice to Management

    Upper management needs to change their disposition if they truly want to work on this years goal to "improve the work environment".



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