Zipcar Reviews

Updated October 16, 2014
Updated October 16, 2014
63 Reviews
3.3
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zipcar President Kaye Ceille
Kaye Ceille
9 Ratings

Review Highlights

Pros
  • It's a very laid back environment (in 7 reviews)

  • The company is growing and there are a lot of opportunities to be promoted within (in 3 reviews)


Cons
  • There is very little room for growth (in 5 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar full-time (more than 3 years)

    Pros

    Ability to run ideas up the ranks easily.
    Fun offices
    Hip

    Cons

    Salary is poor
    Avis is starting to makie it extremely corporate

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Could be better, but its a job...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar full-time

    Pros

    generally youthful workplace despite having Avis take over. Good location in the city. casual dress code. Decent health benefits. Near GREAT coffee

    Cons

    Avis took over. Working in customer service is bad if you are an introvert. This is likely true for most companies

    Advice to ManagementAdvice

    please have better training at handling escalated calls. fight for higher pay, we work hard with little reward.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    From Engineering - Good company, struggling to find good managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Boston, MA
    Former Employee - Engineer in Boston, MA

    I worked at Zipcar full-time (less than an year)

    Pros

    The employees are very nice and a lot of fun. The environment isn't stressful, although this can be both a good and a bad thing.

    Cons

    There is little guidance from upper management. There seems to be a general dissatisfaction with engineering in certain parts of the company. The ABG acquisition hurt morale.

    Advice to ManagementAdvice

    Salaries should be reassessed throughout the engineering department and applied uniformly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    GREAT UNTIL....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in New York, NY
    Former Employee - N/A in New York, NY

    I worked at Zipcar full-time (more than 3 years)

    Pros

    Zipcar is fun and fast-paced, always lots to do

    Cons

    No room for growth, NY office has been plagued with psychopathic managers, that ran great management as well as great talent right out the door. The New York Office needs a complete overhaul by home office.

    Advice to ManagementAdvice

    The Boston office should revamp the entire New York office with skillful, and component managers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Take this into consideration...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Associate
    Former Employee - Member Services Associate

    I worked at Zipcar full-time (more than an year)

    Pros

    Great benefits, great culture prior and post acquisition, the local management teams cares about staff.

    Cons

    Some goals were not always reflective of the market's growth or member base, home office doesn't care to see what the local offices struggle with and how those struggles effected the market's operations.

    Advice to ManagementAdvice

    Work as a lower level staff, such as a brand ambassador for a week with the goals in mind. While it does depend on the market and the type of event, sometimes, we really struggled.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    When you hit homeruns in the minor leagues, does anyone cheer?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Zipcar full-time (more than an year)

    Pros

    No real management to speak of, so you often have a lot of room to make whatever decision you want. Definitely some smart, if relatively junior engineers on board. Real problems could be on the table, but (see cons).

    Cons

    No real management to speak of, so you often have to manage up, navigate politics (different teams trying to take leadership because management refuses), watch work go to waste as teams pull on both ends of the rope at once, individual egos vying for superiority in lieu of any collaborative goal, etc.

    More than anything the issue is that Zipcar doesn't treat itself like the major leagues.

    It cheaps out by paying good engineers less than market value and makes up for lack of appropriate staffing with a really strong internship program with Northeastern. No offense to our interns, they are all honestly great, but they also can't provide mentorship to engineers in mid-career. It doesn't help that the on-boarding process basically doesn't exist, because it means constantly hiring junior folks just wears down the more senior ones.

    Depending on your personality, this could be a pro or a con, but: Zipcar is not going to be Google or Amazon or really anything more expansive than its core service. We're not pushing the envelope on what can be done. We're just shepherding a service.

    Advice to ManagementAdvice

    In the long run, cars won't really matter. Have we produced tech that can be applied to anything else?

    In terms of specific advice: improve on-boarding, mandate departmental standards, force communication between teams until the culture changes, and give us a higher goal than "let's try to rewrite all this legacy code in like the next decade".

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Fun job, poor pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar part-time

    Pros

    Flexibility and Work/Life Balance plus lots of perks

    Cons

    Low pay for the type of work

    Advice to ManagementAdvice

    Pay your people more because they deserve it!

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great company to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSA in Boston, MA
    Current Employee - MSA in Boston, MA

    I have been working at Zipcar full-time (more than an year)

    Pros

    coworkers, mission, culture. Seems like everyone knows everyone. Easy to stand out if you work hard and offer input. Lots of socializing outside of work

    Cons

    becoming much more corporate, people leaving, the pay is considered low but the benefits are pretty good.

    Advice to ManagementAdvice

    maintain Zipcar culture

    Recommends
    Positive Outlook
  10.  

    Keep Looking Brand Ambassadors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Ambassador in Chicago, IL
    Current Employee - Brand Ambassador in Chicago, IL

    I have been working at Zipcar part-time

    Pros

    It's a very laid back environment. Everyone wants to have a good time. Upper tier managers are great and really know how to use their resources. They care about the personality of the company. Extremely flexible with people's time. Many compliments to upper management. Good pay for having no experience.

    Cons

    Standards are unclear. Some people are a lot lazier than others. Some employees kick themselves to be shining. Even then it's okay at best. The pay is nice and easy work but there is absolutely no reward and the managers need to learn how to manage. Communication is not good at all because the structure is very messed up internally and the person leading the BAs do not plan ahead to make their time worthwhile. A lot of them have a foot up their butt however because they lack integrity and strong team building skills to actually function really efficiently. You meet a lot of good characters there but then there are more people that you just wonder what they do all day because even out at events, it's like they just sit around.

    Being a BA, there are not enough of us and they can call us on any shift whenever they want if your availability is well, available. This means that if you put available on your schedule, you are pretty much on call. This is a pain in the butt and no body communicates where to meet or what needs to be picked up or even how to get in the office before an event starts (definitely not the manager of the BAs) While they say they are flexible with scheduling as long as you can get your shift covered (which is really great and all) but there is never anyone to cover your shift because there are not enough of us out there. They also don't plan well with resource planning. The scheduling part really sucks unless if you want to forfeit any life you would like to have during the weekends (when I started I thought that was okay, now I think its cruel that you can devote 25 hours in one weekend to stand around and talk to drunk festival people)

    Work is not distributed evenly and it is hard to know when you are doing things right or wrong. Also training is pretty much non existent. You learn on the job and if you don't learn you might just guess all the time or ask another BA but that makes you feel like you can't do much and you have to just keep relying on each other. A lot of BAs really screw up accounts anyways. They give away a ton of free driving credit which is always fun but then when it comes to applications they forget what has to be completed or told to the new member because they were never really trained. It really messes with the backend of the work for the team leaders.

    Also pay is low compared to other BA jobs. Discount is amazing which kind of makes up for it.

    Advice to ManagementAdvice

    Manage your time and your people if you want to be respected. Thank you for being so accommodating to everyone's personal life. Flexibility in the job was good.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    good company terrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar

    Pros

    easy money, get out of the office

    Cons

    long hours standing, expected to get high numbers of apps although its unlikely.

    Recommends
    No opinion of CEO

Work at Zipcar? Share Your Experiences

Zipcar

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.