Zipcar Reviews

Updated March 25, 2015
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2.8
79 Reviews
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Recommend to a friend
Approve of CEO
Zipcar President Kaye Ceille
Kaye Ceille
14 Ratings

Pros
  • It's a very laid back environment (in 7 reviews)

  • The company is growing and there are a lot of opportunities to be promoted within (in 3 reviews)

Cons
  • There is very little room for growth (in 5 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. My experience at Zipcar was progressive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Sacramento, CA
    Former Employee - Marketing in Sacramento, CA

    I worked at Zipcar full-time (more than 3 years)

    Pros

    Zipcar supports teamwork and employees at the company are more than willing to work together to accomplish a task.

    Cons

    The departments at Zipcar tend to be secluded to the employees making employees of said department more cliquey with each other and not associated with others.

    Advice to ManagementAdvice

    Taking a bit more active role in the tasks and everyday work of the employees can better the work ethic.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful

    This is a great company with an amazing work culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar

    Pros

    Some of the best people to work with.

    Cons

    Some of the technology is dated.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. How to disengage employees and destroy a company: The Avis Budget Group Story

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Boston, MA
    Current Employee - Marketing in Boston, MA

    I have been working at Zipcar full-time (more than a year)

    Pros

    Significant discount on service during the weekdays.
    Some good people at office level

    Cons

    Zipcar takes engaged, passionate employees and ensures they are not recognized for their work.

    Avis has effectively destroyed any opportunity for Zipcar to succeed as a company.

    Unrealistic expectations with extremely low pay

    No opportunity for advancement.

    Incompetent upper management sticking to dying brand and outdated technology

    Advice to ManagementAdvice

    Listen to your employees, value your employees pay your employees properly. Listen to each-other and communicate in a meaningful way. Focus on competition. Zipcar is no longer the leader in the car sharing space, that title goes to our competitors now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful

    The Yahoo of car sharing companies. Still basically relevant but floundering in a deep quagmire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Zipcar full-time (more than 3 years)

    Pros

    - Some of the people are smart, very competent, and nice to be around.
    - Most managers do not impose a lot of tight deadlines or other unnecessary stress.
    - Culturally most of the people tend to be polite and pleasant.
    - Interesting problems to solve, in that it's a blend of software challenges and real-world interactions (i..e customers driving cars).

    Cons

    - Some people in positions of authority exhibit poor judgment and leadership.
    - Lack of accountability and recognition. Bad people aren't fired and continue to do damage for years. The best people don't have control over decisions and direction.
    - The parent company Avis Budget Group is extremely tone deaf and injects a lot of nonsense into the company's direction and processes.
    - The benefits suck, especially the health plans. ABG nickels and dimes everything including salaries.

    Advice to ManagementAdvice

    - Hire people who are wiser and more effective. Drop the incompetent people including contractors.
    - Be more generous with salary and benefits.
    - ABG should leave Zipcar alone.

    Doesn't Recommend
    Neutral Outlook
  6. Corporate Structure, Startup feel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Zipcar full-time (more than 5 years)

    Pros

    The people continue to make the place positive and positive to work fore.

    Cons

    No work life balance. You will be dedicated to the cause or risk remaining stagnant.

    Advice to ManagementAdvice

    Work on more development for employees. Startup perks are next to gone.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Zipcar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Street Team in Atlanta, GA
    Former Employee - Street Team in Atlanta, GA

    I worked at Zipcar part-time (more than a year)

    Pros

    Great people and flexi schedule

    Cons

    Lots of sales and unstructured management

    Advice to ManagementAdvice

    More organization

    Recommends
    Positive Outlook
  8. 3 people found this helpful

    Poor compensation for a lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Specialist
    Current Employee - Member Services Specialist

    I have been working at Zipcar full-time (more than a year)

    Pros

    Looks good on your resume, cool 'zipcar' culture, great networking opportunities

    Cons

    Extremely low pay, very little opportunity for career advancement if you don't work in the Boston office, men get hired to management positions far more often than women.

    Advice to ManagementAdvice

    Pay staff more appropriately for the large amount of work their responsible for & more staff in local offices

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. From Flexcar to Zipcar to Avis...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Portland, OR
    Former Employee - Marketing Associate in Portland, OR

    I worked at Zipcar

    Pros

    I worked for Flexcar when Zipcar acquired the company, and briefly for Zipcar thereafter. Some of the things that carried over from Flexcar to Zipcar werer the laid-back atmosphere, enthusiasm for the concept of car-sharing, and the feeling we were in on the ground floor of a whole new transportation business.

    Cons

    With Flexcar, we had an innovative, somewhat clunky system for making reservations and driving the cars; Zipcar merged the their system with ours and made it even clunkier. Even worse, as innovations in carsharing continued to develop (like car2go's point-to-point system) Zipcar clung to its increasingly outdated system. I can only imagine how badly the Zipcar system wil age after the Avis merger.

    There's really no chance for advancement. I checked my old supervisor's LinkedIn profile, and he still has the same job title. Maybe he's content with that.

    The marketing department changed its focus from recruiting new members who would actually use the service, to merely luring folks into the tent with carny tricks -- like spinning prize wheels or throwing beanbags for driving credit -- in order to push the recruitment numbers up.

    Zipcar's business plan was: take the idea of Flexcar; get bigger faster, dominate the East coast. When they acquired the West-coast-based Flexcar territories, they had no interest in learning anything from the company they were taking over, because as far as they were concerned, they had obviously won the game. Then they sat on their accomplishments and stagnated, while car2go drank their milkshake.

    Advice to ManagementAdvice

    I like carnival games as much as anyone, but a more professional, serious first-point-of-public-contact team will help drive user retention.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 6 people found this helpful

    If i had to describe working here in a word it would be, "meh"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet
    Current Employee - Fleet

    I have been working at Zipcar full-time (more than 3 years)

    Pros

    Laid back work enviroment
    Decent discount
    Good health insurance

    Cons

    Low pay
    Not much room for growth
    Poor communication
    No local HR

    Advice to ManagementAdvice

    I felt like i had very few people(none) to talk to about HR issues, without it becoming known to the entire office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Zipcar used to be an exciting, fun, value driven, and innovative place to be but was ruined by Avis - Budget Group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Zipcar

    Pros

    Known brand, discounted use of cars.

    Cons

    After Avis took over, there are no longer any programs to support the development, engagement, or retention of key talent. Almost all the smart people have left and it no longer is a draw for key talent. Its very corporate now.

    Advice to ManagementAdvice

    Go back to the Zipcar fundamentals: hire really smart people, give them freedom to innovate, and support their development, success, and engagement. Let Zipcar be cool again, stop trying to impose your corporate values on it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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