Zipcar Reviews

Updated March 25, 2015
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2.8
79 Reviews
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Recommend to a friend
Approve of CEO
Zipcar President Kaye Ceille
Kaye Ceille
14 Ratings

Pros
  • It's a very laid back environment (in 7 reviews)

  • The company is growing and there are a lot of opportunities to be promoted within (in 3 reviews)

Cons
  • There is very little room for growth (in 5 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. 5 people found this helpful

    A great place to translate your ideas into action! Lots of fun and great co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar full-time (more than 3 years)

    Pros

    The company attracts and hires smart, dedicated people who are passionate about making a difference. Almost everyone is positive, really cares about their co-workers and embraces the collaborative culture. It's a great company with awesome people. The big positives:

    Empowerment: If you can think of it, there's a good chance you'll be allowed to do it/try it.
    Passion: LOTS of people strongly believe in the brand and it's mission. People come here to love their jobs.
    Teamwork: People like and want to help each other.
    Brand: People tend to light up when you say you work for Zipcar. It makes everything easier.
    Meritocracy: A significant amount of internal promotion has taken place over the last year. Keep moving up the people who can truly make a difference.

    Cons

    The car-sharing world has gotten a lot more competitive in the last two years. The company should invest a lot more resources into its technology to create things its members didn't know they wanted until they had it.

    With the acquisition by Avis Budget, there has been a natural slowdown in decision-making due to increased bureaucracy, but this is getting better. Keep trusting Zipcar's leaders to do what they know is best and keep it's culture intact. Remember, we're not car rental - that's a commodity business with no differentiation other than price. Lose that 'special sauce' and all that talent will start to bleed away.

    Opportunities:
    Technology investment - Google just bought Titan Aerospace to stay 5 years ahead. Think the same way.
    Corporate ownership - You don't know everything about car sharing. Trust the people who do know a lot and add your experience in support systems that make peoples' jobs easier.
    Localization - every department and market is different. Keep the Borg mentality out of the company.
    Engagement - let's keep those members happy, it's why we're here!

    Advice to ManagementAdvice

    Lead more like Jeff Bezos from Amazon, Reed Hastings from Netflix or Terry Lundgren from Macy's - listen to your people and think beyond the next quarterly earnings report. It's a great company, let's stay that way!

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fleet Associate in New York, NY
    Former Employee - Fleet Associate in New York, NY

    I worked at Zipcar full-time (less than a year)

    Pros

    All the cars to pick from, Great pay, very progressive nature in technology. plenty of OT

    Cons

    Just got to get up early

    Advice to ManagementAdvice

    keep doing your thing

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in New York, NY
    Former Employee - Marketing Associate in New York, NY

    I worked at Zipcar full-time (more than a year)

    Pros

    Fun, great personalities, very relaxed enviornment

    Cons

    None that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Zipcar is a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Boston, MA
    Current Employee - Finance in Boston, MA

    I have been working at Zipcar full-time (more than a year)

    Pros

    The company is growing and there are a lot of opportunities to be promoted within.
    There is a family atmosphere. Coworkers genuinely care about each other.
    We work hard and we play hard. The company is made up of a great group of professionals that take pride in their work, and it is a fun group of people. There are several company outings and get togethers through out the year.

    Cons

    In the past, the pay has been criticized for being below industry standard. Since the company has been acquired by Avis Budget Group, we have seen improvements that have made salaries more competitive in the industry.

    Advice to ManagementAdvice

    Keep up the forward momentum

    Recommends
    Positive Outlook
    Approves of CEO
  6. Plenty of good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar

    Pros

    Fun office environment with not too much instruction from management.

    Cons

    Corporate environment. Heavy computer work.

    Advice to ManagementAdvice

    Your employees work hard

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. Great people, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Zipcar full-time (more than 3 years)

    Pros

    Smart, laid-back, but hard-working people. Family atmosphere. Recent corporate acquisition has created a lot of opportunities for growth.

    Cons

    A slightly ossified culture that is finally becoming more dynamic, but some of the effects still linger.

    Advice to ManagementAdvice

    Put your people first. At all times. Innovation is stifled without the proper level of communication and transparency.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Zipcar is fun innovative and full of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Zipcar full-time

    Pros

    Great leaders to work with
    Company cares about us as people and growth

    Cons

    Need to continually evaluate technology as we are falling behind
    We need to listen to what bulk of members are telling us

    Advice to ManagementAdvice

    Listen to members and communicate and change things they've been asking is to change like have one way, flexible reservations like 15 min increments and ending res when over. Also communicate when renewal of membership is coming.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Brand Ambassador

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Ambassador in Miami, FL
    Current Employee - Brand Ambassador in Miami, FL

    I have been working at Zipcar part-time (less than a year)

    Pros

    Great people to work with and great management directing the team and extremely supportive!

    Cons

    Marketing HQ needs to approve more funds!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Cool place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Zipcar full-time (more than 5 years)

    Pros

    Coworkers are great. Laid back atmosphere.

    Cons

    Pay could be closer to comparable jobs in other companies.

    Advice to ManagementAdvice

    Invest in employees more to avoid losing talented staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Brand Ambassador

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Zipcar Brand Ambassador
    Former Intern - Zipcar Brand Ambassador

    I worked at Zipcar as an intern (less than a year)

    Pros

    Good learning in experience when it comes to selling a service and peer-to- peer marketing

    Cons

    A bit to demanding , especially when you have to "sell" to your classmates

    Advice to ManagementAdvice

    Focus more on promotion than gaining new accounts

    Recommends
    Neutral Outlook
    Approves of CEO

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