Zipcar Reviews

Updated April 15, 2015
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2.8
80 Reviews
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Recommend to a friend
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Zipcar President Kaye Ceille
Kaye Ceille
14 Ratings

Pros
  • It's a very laid back environment (in 7 reviews)

  • The company is growing and there are a lot of opportunities to be promoted within (in 3 reviews)

Cons
  • There is very little room for growth (in 5 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    How to disengage employees and destroy a company: The Avis Budget Group Story

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Boston, MA
    Current Employee - Marketing in Boston, MA

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Significant discount on service during the weekdays.
    Some good people at office level

    Cons

    Zipcar takes engaged, passionate employees and ensures they are not recognized for their work.

    Avis has effectively destroyed any opportunity for Zipcar to succeed as a company.

    Unrealistic expectations with extremely low pay

    No opportunity for advancement.

    Incompetent upper management sticking to dying brand and outdated technology

    Advice to Management

    Listen to your employees, value your employees pay your employees properly. Listen to each-other and communicate in a meaningful way. Focus on competition. Zipcar is no longer the leader in the car sharing space, that title goes to our competitors now.

  2. From Flexcar to Zipcar to Avis...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Portland, OR
    Former Employee - Marketing Associate in Portland, OR

    I worked at Zipcar

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked for Flexcar when Zipcar acquired the company, and briefly for Zipcar thereafter. Some of the things that carried over from Flexcar to Zipcar werer the laid-back atmosphere, enthusiasm for the concept of car-sharing, and the feeling we were in on the ground floor of a whole new transportation business.

    Cons

    With Flexcar, we had an innovative, somewhat clunky system for making reservations and driving the cars; Zipcar merged the their system with ours and made it even clunkier. Even worse, as innovations in carsharing continued to develop (like car2go's point-to-point system) Zipcar clung to its increasingly outdated system. I can only imagine how badly the Zipcar system wil age after the Avis merger.

    There's really no chance for advancement. I checked my old supervisor's LinkedIn profile, and he still has the same job title. Maybe he's content with that.

    The marketing department changed its focus from recruiting new members who would actually use the service, to merely luring folks into the tent with carny tricks -- like spinning prize wheels or throwing beanbags for driving credit -- in order to push the recruitment numbers up.

    Zipcar's business plan was: take the idea of Flexcar; get bigger faster, dominate the East coast. When they acquired the West-coast-based Flexcar territories, they had no interest in learning anything from the company they were taking over, because as far as they were concerned, they had obviously won the game. Then they sat on their accomplishments and stagnated, while car2go drank their milkshake.

    Advice to Management

    I like carnival games as much as anyone, but a more professional, serious first-point-of-public-contact team will help drive user retention.

  3. Helpful (2)

    Zipcar used to be an exciting, fun, value driven, and innovative place to be but was ruined by Avis - Budget Group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Zipcar

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Known brand, discounted use of cars.

    Cons

    After Avis took over, there are no longer any programs to support the development, engagement, or retention of key talent. Almost all the smart people have left and it no longer is a draw for key talent. Its very corporate now.

    Advice to Management

    Go back to the Zipcar fundamentals: hire really smart people, give them freedom to innovate, and support their development, success, and engagement. Let Zipcar be cool again, stop trying to impose your corporate values on it.

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  5. Helpful (1)

    Lack of Structure and Phony Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Descent Pay
    - Fun Internal Events
    - Majority of teammates are wonderful, smart and ambitious

    Cons

    - Lack of direction from unqualified executives
    - Very cliquey
    - Lack of leadership direction
    - Expected to work long hours and weekends with little award for hard work
    - No process or strategies
    - Must of the workflow is undefined with unclear goals for projects
    - They have not embraced the "no jerks" rule here.

  6. Helpful (4)

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This used to be a great mission driven company and some great people still remain. The Seaport location is great.

    Cons

    Since the acquisition by ABG, everything has changed and many good people have left. The only objective seems to be synergy The parent company does not understand car sharing, nor do they understand anything about a mission driven organization. All they want is to make a profit. Communication is very lacking and a command and control environment is being implemented. Zipcar has the potential to be a great company, if it is left alone to run as a truly separate division, but ABG is too arrogant to let that happen.

    Advice to Management

    Stop trying to run the place like a rental car company. HIre a management team that is worthy of the Zipcar reputation.

  7. Helpful (6)

    Zipcar is run by thieves!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, absolute waste of 2 years of my life!

    Cons

    They REDUCED bonus payouts, AFTER sales were made! The commission structure was 'modified' 3 times in one year. Each time the payouts were reduced. I was the #1 Account Executive and made 300K for Zipcar (120% over quota), only to be thanked by receive LESS money than promised. They made money, and stole from the sales staff. Do NOT work for Zipcar!

    Advice to Management

    Remember your employees are human.

  8. Helpful (3)

    Awful experience, would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I can't think of one.

    Cons

    Every thing accept the pay.

    Advice to Management

    Give up your job and let a more real management take over.

  9. Helpful (2)

    Laziest coworkers ever with no direction or career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    laid back atmosphere, lots of free food

    Cons

    everyone is so lazy. people just waste time talking in the kitchen, socializing, walking around the mall--no wonder why this company is failing

    Advice to Management

    start pushing out the bad seeds and recognize the talent you do have.

  10. Helpful (2)

    Want to play it safe and never do anything cool? Work here.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It sounds cool, so people assume it's awesome.
    The product is innovative, so people assume the company is.
    Green is a pretty color.

    Cons

    They are afraid to try anything new. Everything must be done "the way it's always been done" even if that way is bad, outdated and lame.
    They do not want to revolutionize anything and are terrified of change.
    There is little to no room for advancement, which is why everyone leaves after 3 years at most.
    Upper level management doesn't care about customers or employees.

    Advice to Management

    Make your internal values and corporate culture match how awesome the idea of car sharing is. Don't play it safe all the time. And treat people with respect!

  11. Helpful (3)

    The Yahoo of car sharing companies. Still basically relevant but floundering in a deep quagmire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Zipcar full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Some of the people are smart, very competent, and nice to be around.
    - Most managers do not impose a lot of tight deadlines or other unnecessary stress.
    - Culturally most of the people tend to be polite and pleasant.
    - Interesting problems to solve, in that it's a blend of software challenges and real-world interactions (i..e customers driving cars).

    Cons

    - Some people in positions of authority exhibit poor judgment and leadership.
    - Lack of accountability and recognition. Bad people aren't fired and continue to do damage for years. The best people don't have control over decisions and direction.
    - The parent company Avis Budget Group is extremely tone deaf and injects a lot of nonsense into the company's direction and processes.
    - The benefits suck, especially the health plans. ABG nickels and dimes everything including salaries.

    Advice to Management

    - Hire people who are wiser and more effective. Drop the incompetent people including contractors.
    - Be more generous with salary and benefits.
    - ABG should leave Zipcar alone.

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