Zipcar

  www.zipcar.com
  www.zipcar.com

Zipcar Reviews

Updated October 16, 2014
Updated October 16, 2014
63 Reviews
3.2
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zipcar President Kaye Ceille
Kaye Ceille
9 Ratings

Review Highlights

Pros
  • It's a very laid back environment (in 7 reviews)

  • The company is growing and there are a lot of opportunities to be promoted within (in 3 reviews)


Cons
  • There is very little room for growth (in 5 reviews)

  • Despite Zipcar outwardly retaining its own brand after the buyout by Avis Budget Group, internally there has been a huge shift in culture (in 4 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Zipcar full-time (more than an year)

    Pros

    This used to be a great mission driven company and some great people still remain. The Seaport location is great.

    Cons

    Since the acquisition by ABG, everything has changed and many good people have left. The only objective seems to be synergy The parent company does not understand car sharing, nor do they understand anything about a mission driven organization. All they want is to make a profit. Communication is very lacking and a command and control environment is being implemented. Zipcar has the potential to be a great company, if it is left alone to run as a truly separate division, but ABG is too arrogant to let that happen.

    Advice to ManagementAdvice

    Stop trying to run the place like a rental car company. HIre a management team that is worthy of the Zipcar reputation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Zipcar is run by thieves!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Zipcar full-time (more than an year)

    Pros

    None, absolute waste of 2 years of my life!

    Cons

    They REDUCED bonus payouts, AFTER sales were made! The commission structure was 'modified' 3 times in one year. Each time the payouts were reduced. I was the #1 Account Executive and made 300K for Zipcar (120% over quota), only to be thanked by receive LESS money than promised. They made money, and stole from the sales staff. Do NOT work for Zipcar!

    Advice to ManagementAdvice

    Remember your employees are human.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Awful experience, would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Zipcar full-time (more than an year)

    Pros

    I can't think of one.

    Cons

    Every thing accept the pay.

    Advice to ManagementAdvice

    Give up your job and let a more real management take over.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Laziest coworkers ever with no direction or career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar full-time (more than an year)

    Pros

    laid back atmosphere, lots of free food

    Cons

    everyone is so lazy. people just waste time talking in the kitchen, socializing, walking around the mall--no wonder why this company is failing

    Advice to ManagementAdvice

    start pushing out the bad seeds and recognize the talent you do have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Want to play it safe and never do anything cool? Work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zipcar

    Pros

    It sounds cool, so people assume it's awesome.
    The product is innovative, so people assume the company is.
    Green is a pretty color.

    Cons

    They are afraid to try anything new. Everything must be done "the way it's always been done" even if that way is bad, outdated and lame.
    They do not want to revolutionize anything and are terrified of change.
    There is little to no room for advancement, which is why everyone leaves after 3 years at most.
    Upper level management doesn't care about customers or employees.

    Advice to ManagementAdvice

    Make your internal values and corporate culture match how awesome the idea of car sharing is. Don't play it safe all the time. And treat people with respect!

    Doesn't Recommend
    Disapproves of CEO
  7.  

    GREAT UNTIL....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in New York, NY
    Former Employee - N/A in New York, NY

    I worked at Zipcar full-time (more than 3 years)

    Pros

    Zipcar is fun and fast-paced, always lots to do

    Cons

    No room for growth, NY office has been plagued with psychopathic managers, that ran great management as well as great talent right out the door. The New York Office needs a complete overhaul by home office.

    Advice to ManagementAdvice

    The Boston office should revamp the entire New York office with skillful, and component managers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Keep Looking Brand Ambassadors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Ambassador in Chicago, IL
    Current Employee - Brand Ambassador in Chicago, IL

    I have been working at Zipcar part-time

    Pros

    It's a very laid back environment. Everyone wants to have a good time. Upper tier managers are great and really know how to use their resources. They care about the personality of the company. Extremely flexible with people's time. Many compliments to upper management. Good pay for having no experience.

    Cons

    Standards are unclear. Some people are a lot lazier than others. Some employees kick themselves to be shining. Even then it's okay at best. The pay is nice and easy work but there is absolutely no reward and the managers need to learn how to manage. Communication is not good at all because the structure is very messed up internally and the person leading the BAs do not plan ahead to make their time worthwhile. A lot of them have a foot up their butt however because they lack integrity and strong team building skills to actually function really efficiently. You meet a lot of good characters there but then there are more people that you just wonder what they do all day because even out at events, it's like they just sit around.

    Being a BA, there are not enough of us and they can call us on any shift whenever they want if your availability is well, available. This means that if you put available on your schedule, you are pretty much on call. This is a pain in the butt and no body communicates where to meet or what needs to be picked up or even how to get in the office before an event starts (definitely not the manager of the BAs) While they say they are flexible with scheduling as long as you can get your shift covered (which is really great and all) but there is never anyone to cover your shift because there are not enough of us out there. They also don't plan well with resource planning. The scheduling part really sucks unless if you want to forfeit any life you would like to have during the weekends (when I started I thought that was okay, now I think its cruel that you can devote 25 hours in one weekend to stand around and talk to drunk festival people)

    Work is not distributed evenly and it is hard to know when you are doing things right or wrong. Also training is pretty much non existent. You learn on the job and if you don't learn you might just guess all the time or ask another BA but that makes you feel like you can't do much and you have to just keep relying on each other. A lot of BAs really screw up accounts anyways. They give away a ton of free driving credit which is always fun but then when it comes to applications they forget what has to be completed or told to the new member because they were never really trained. It really messes with the backend of the work for the team leaders.

    Also pay is low compared to other BA jobs. Discount is amazing which kind of makes up for it.

    Advice to ManagementAdvice

    Manage your time and your people if you want to be respected. Thank you for being so accommodating to everyone's personal life. Flexibility in the job was good.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 5 people found this helpful  

    The Best Of A Non-Corporate Culture Is Gone, Avis Takes Over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Zipcar full-time

    Pros

    The best thing about working here now is being backed up by big brother ABG (Avis Budget Group). With deep pockets and international presence ABG brings a tremendous punch to rapidly accelerate Zipcar's Growth. Corporate career minded individuals can do well here and if working for ABG or a major corporation is a goal, then this is a good place to start. A fair number of people in their 20's - 30's still give the company a young vibe and at least a small expectation of operating as a "start up" (beer cart Fridays, ping pong table, on site showers). Financially Zipcar remains and will most likely continue to be a strong company, and doubly strong with ABG. Newer roles are being developed and old ones are being filled as employees continue to leave at a fast pace. One can make their mark here now while turnover continues.

    Cons

    Massive changes since the ABG takeover have deeply impacted the core culture and competencies of Zipcar as a brand. Shifting focus away from being very particular about the brand, despite their constant verbalizing it, we no longer 'obsess about the member experience'. The primacy of Synergy is what counts now and extracting efficiencies out of sharing resources takes precedence over providing Zipcar members with the vehicles and experience they've come to expect. While still paying in the lower range, especially for engineers, the great advantage of a casual and relaxed business atmosphere is evaporating as stiff management takes over. Benefits and communication are now filtered through a behemoth organization with more internal web sites, separate log ins and passwords than one can keep track of.

    Advice to ManagementAdvice

    Step back and listen to employees and members as to what they truly want without regard to "Synergy". Understand the brand deeply before making changes that seem small to you, but actually make a fundamental change to car-sharing.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar

    Pros

    Good location with good food most of the time.

    Cons

    Not the best supervisors but the upper management is good.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Not what it once was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Zipcar full-time (more than an year)

    Pros

    Best things about Zipcar are the new office, employee discount, and some cool coworkers.

    Cons

    Oh, where to start. Probably with the acquisition - started seeing all the people who helped build Zipcar leaving which was worrying but also not unusual after an acquisition. What was most troubling was how closed off the new management team became. They kept employees in the dark on changes at the organization which left everyone walking on egg shells. Really disappointed with lack of organizational communication. Became culture of everyone out for themselves instead of collaborative team environment that used to be a strength of the company.

    Company is turning from fun start-up into a stiff corporate bureaucracy which is a direct reflection of the Avis-Budget leadership team which seems to operate from an old-school top-down management style that crushes innovation and entrepreneurial spirit.

    Pay is also very low compared to similar companies in the area.

    Advice to ManagementAdvice

    Hire more leaders and less "yes men". Seems like the only people being promoted and brought in align to a certain way of thinking which is crushing the innovation and creativeness that made Zipcar special. Also, be more transparent with your employees - don't tell them "nothing is changing" and then fire their manager the very next week. It takes a lot longer to build trust after you lose it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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