Zipcar Reviews

Updated April 15, 2015
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  1. Helpful (2)

    Zipcar used to be an exciting, fun, value driven, and innovative place to be but was ruined by Avis - Budget Group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Zipcar

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Known brand, discounted use of cars.

    Cons

    After Avis took over, there are no longer any programs to support the development, engagement, or retention of key talent. Almost all the smart people have left and it no longer is a draw for key talent. Its very corporate now.

    Advice to Management

    Go back to the Zipcar fundamentals: hire really smart people, give them freedom to innovate, and support their development, success, and engagement. Let Zipcar be cool again, stop trying to impose your corporate values on it.

  2. Helpful (1)

    Mismanaged talent, no proper recognition for driving success, getting super corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet
    Current Employee - Fleet

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Amazing discount, exciting & competitive industry, best in the business.

    Cons

    All levels of management are in the clouds and don't know how to properly communicate, poor pay, culture is super cheesy.

    Advice to Management

    Know how to properly utilize great talent when it is available to you and learn how to communicate!

  3. Helpful (1)

    Lack of Structure and Phony Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Descent Pay
    - Fun Internal Events
    - Majority of teammates are wonderful, smart and ambitious

    Cons

    - Lack of direction from unqualified executives
    - Very cliquey
    - Lack of leadership direction
    - Expected to work long hours and weekends with little award for hard work
    - No process or strategies
    - Must of the workflow is undefined with unclear goals for projects
    - They have not embraced the "no jerks" rule here.

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  5. Helpful (1)

    Satisfying but fell short toward the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    People, environment, and the ability to build skills at a rapid pace

    Cons

    Lack of Leadership, Planning, and HR. Tech company with lack of tech in a tech company.

  6. Helpful (2)

    Great brand and great employees but the good years are behind it now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Boston, MA
    Former Employee - Director in Boston, MA

    I worked at Zipcar full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great consumer brand in Boston. The Zipcar people are sharp, talented and innovative.

    Cons

    It's no longer an independent company and is controlled by a large, commoditized parent company that doesn't understand the environment Zipcar operates in. Classic take-over gone wrong story. It's a real shame.

  7. They don't value quality employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Ambassador in Philadelphia, PA
    Former Employee - Brand Ambassador in Philadelphia, PA

    I worked at Zipcar part-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The Discount makes the rental rates very affordable.
    Nice Swag

    Cons

    Micromanaging
    Very hierarchical despite trying to appear as otherwise.
    Low Pay

    Advice to Management

    When you have a good employee don't treat them like a child. Investigate the lack of diversity and the racial tensions in your offices. You get poor quality brand ambassadors because of the low pay rate.

  8. Could be better, but its a job...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    generally youthful workplace despite having Avis take over. Good location in the city. casual dress code. Decent health benefits. Near GREAT coffee

    Cons

    Avis took over. Working in customer service is bad if you are an introvert. This is likely true for most companies

    Advice to Management

    please have better training at handling escalated calls. fight for higher pay, we work hard with little reward.

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zipcar full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Ability to run ideas up the ranks easily.
    Fun offices
    Hip

    Cons

    Salary is poor
    Avis is starting to makie it extremely corporate

  10. Helpful (1)

    From Engineering - Good company, struggling to find good managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Boston, MA
    Former Employee - Engineer in Boston, MA

    I worked at Zipcar full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The employees are very nice and a lot of fun. The environment isn't stressful, although this can be both a good and a bad thing.

    Cons

    There is little guidance from upper management. There seems to be a general dissatisfaction with engineering in certain parts of the company. The ABG acquisition hurt morale.

    Advice to Management

    Salaries should be reassessed throughout the engineering department and applied uniformly.

  11. Helpful (4)

    When you hit homeruns in the minor leagues, does anyone cheer?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Zipcar full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    No real management to speak of, so you often have a lot of room to make whatever decision you want. Definitely some smart, if relatively junior engineers on board. Real problems could be on the table, but (see cons).

    Cons

    No real management to speak of, so you often have to manage up, navigate politics (different teams trying to take leadership because management refuses), watch work go to waste as teams pull on both ends of the rope at once, individual egos vying for superiority in lieu of any collaborative goal, etc.

    More than anything the issue is that Zipcar doesn't treat itself like the major leagues.

    It cheaps out by paying good engineers less than market value and makes up for lack of appropriate staffing with a really strong internship program with Northeastern. No offense to our interns, they are all honestly great, but they also can't provide mentorship to engineers in mid-career. It doesn't help that the on-boarding process basically doesn't exist, because it means constantly hiring junior folks just wears down the more senior ones.

    Depending on your personality, this could be a pro or a con, but: Zipcar is not going to be Google or Amazon or really anything more expansive than its core service. We're not pushing the envelope on what can be done. We're just shepherding a service.

    Advice to Management

    In the long run, cars won't really matter. Have we produced tech that can be applied to anything else?

    In terms of specific advice: improve on-boarding, mandate departmental standards, force communication between teams until the culture changes, and give us a higher goal than "let's try to rewrite all this legacy code in like the next decade".

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