ZocDoc Reviews

Updated October 23, 2014
Updated October 23, 2014
131 Reviews
3.2
131 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ZocDoc Founder & CEO Cyrus Massoumi
Cyrus Massoumi
70 Ratings

Review Highlights

Pros
  • Free lunch and a great way to network with really cool people (in 19 reviews)

  • There is a lot of access for upper management, and some really great people here (in 11 reviews)


Cons
  • Work-Life Balance - They expect you to make work your life (in 9 reviews)

  • Long hours, steep learning curve for new hires (in 9 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in Scottsdale, AZ
    Current Employee - Inside Sales Executive in Scottsdale, AZ

    I have been working at ZocDoc full-time (less than an year)

    Pros

    I have worked at ZocDoc now for 4 months. Commission structure is amazing. I have been killing it, already earned almost 20k in commission's alone. I am not a recruiter, I'm an ISE. Look it up. As for the negative reviews, they are just a bunch weak people, that can't sell. Work life balance, are you kidding me. You have weekends off, and put in 8-10 hour days max. For this kind of pay and lax work environment, these people must be kidding.

    Cons

    You actually have to try. If you are going to be a sales rep, then there are no cons.

    Advice to ManagementAdvice

    Management improves every month. This is a young company, but does a great job of listening to employees to improve workplace.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great mission, lots of growth for people who want to build

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in New York, NY
    Current Employee - Marketing in New York, NY

    I have been working at ZocDoc full-time (more than an year)

    Pros

    I've been at the company for more than two years, and they have always done right by me. ZocDoc is a meritocracy and the company supports and invests in the people who invest in it. It's a great place for people who like to raise their hand to take on new and interesting challenges, helping ZocDoc grow while their grow their professional skill set as well. The company is committed to developing leaders internally, making sure that great people can find new challenges here across departments. The leadership team sincerely cares about its employees and seems to spend a lot of time thinking about how to make ZocDoc even better. The people here are amazing - sharp, humble, collaborative, challenging, and caring.

    The business model actually works and the service we provide is honestly a great one. The vision of the company is much bigger than online appointment scheduling, and I believe we're just getting started.

    For people who want to build something, try new things, and pave the way, they shouldn't hesitate to climb aboard. For people who want to do the same job day in, day out, clock in, clock out, maintain the status quo - probably better to go to a big corporation without any fire in the belly.

    Cons

    Much of the staff - especially Sales - is pretty green and they have no idea just how good they have it here! The company is definitely still learning how to operate at its size, but Leadership seems to be invested in getting it right, hearing how they can improve, and learning as they grow. This hypergrowth could also be a pro, for people who want a front row seat to watching (and shaping) how a company successfully scales.

    Advice to ManagementAdvice

    Keep listening to employees, investing in the culture, and don't lose site of our mission.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great place to work hard, grow quickly, and have fun doing it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at ZocDoc full-time (more than an year)

    Pros

    Working at ZocDoc has been an incredible opportunity for me since starting over a year ago. There is a mission and a sense of accomplishment in all of the work that we do here, and what's more, there is every opportunity for growth. Be prepared to learn more than you ever thought possible from an incredible team you won't find anywhere else.

    Cons

    The downsides are fairly common across most companies this size. Expect long hours and a few growing pains in process management.

    Advice to ManagementAdvice

    I would love to see more focus placed on training as a way to continue to help employees grow.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Selling something you can believe in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at ZocDoc full-time (more than an year)

    Pros

    The company is growing but still in a stage where each individual can make change or a difference (if they take the initiative). ZocDoc has done a good job of assembling a lot of really smart people who are good at what they do, and they are getting better every day at figuring out how to take the best from everyone and apply it. The pay is competitive, and if you factor in health benefits, you are ahead compared to most companies (especially if you have a family).

    Cons

    This is a sales job in every sense of the word. If you aren't prepared to work hard for your money, you will struggle.

    Advice to ManagementAdvice

    Communicate with all levels as much as possible.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in New York, NY
    Current Employee - Sales Executive in New York, NY

    I have been working at ZocDoc full-time (less than an year)

    Pros

    Very good company with a lot of growth opportunity.

    Cons

    you have to be hard working

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Smilin and Dialin

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZocDoc

    Pros

    Great people and work environment

    Cons

    No job security, not great training

  8.  

    Sales associate

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at ZocDoc

    Pros

    Great company fun atmosphere. Colleagues are great.

    Cons

    Hard to grow in industry and felt like you needed to improve alot

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Client Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Origination Associate in New York, NY
    Former Employee - Sales Origination Associate in New York, NY

    I worked at ZocDoc full-time (less than an year)

    Pros

    Great product and cool people. Free lunch is a huge perk, but then you're expected to never leave the office. If you put in the work you can move up. It's exciting to be a part of a successfully growing company.

    Cons

    The sales floor is a sweat shop of telemarketers. Do not take this job unless you are 100 percent okay with calling/stalking doctors practices for 10 hours of your day. When interviewing you are not told that you need to reach 60 percent of your quota to earn commission. Also, management can sometimes be inconsistent and immature. You never know who will get fired since the CSRs are not valued and the turnover rate is so high.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Smart company, poor morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at ZocDoc full-time (more than an year)

    Pros

    Working alongside very talented, driven, smart people. Admirable mission and impactful, well-respected product. Great benefits.

    Cons

    Disorganized, cut-throat, poor internal communication. Low pay for what they expect from employees. No work-life balance. Unapproachable management and executive team. Constant state of emergency and panic. Low integrity. Lots of broken processes.

    Advice to ManagementAdvice

    Pay attention to feedback on culture. Celebrate victories more, and model work-life balance. Invest time in valuing and developing current employees vs. just hiring. Be more self-aware. Avoid hitting the panic button constantly.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at ZocDoc full-time (more than an year)

    Pros

    Great management, which is really supportive. And great perks and benefits

    Cons

    Salary can be a little better, but everything is really great overall.

    Advice to ManagementAdvice

    keep doing what your doing

    Recommends
    Neutral Outlook
    No opinion of CEO

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