ZocDoc Reviews

Updated August 29, 2015
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220 Employee Reviews

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  1. Helpful (2)

    Fast-Paced, Sometimes Emotionally Challenging

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in New York, NY
    Former Employee - Operations Associate in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ZocDoc part-time (More than a year)

    Pros

    The team is the best I've ever worked with, across the board. They were the reason I stayed as long as I did. I felt like I was making a difference by helping users, and the perks were pretty nice – free lunch, dinners when you worked late, endless vacation.

    Cons

    Due to how quickly things are moving, they aren't highly concerned with keeping any sort of work life balance. I learned early on that they don't prioritize that at any level, and you have to keep strict standards to maintain your sanity. I also worked in a position that required a lot of work with disgruntled users, and ended up apologizing well over 100 times a day – that really didn't feel great – and often felt like I was fighting an uphill battle to make sure that I was getting the support from management to do my job (which was to make sure these customers left happy).

    Advice to Management

    Think long term – don't burn your team out today and worry about it tomorrow. If you're going to openly discuss and rely on company values, follow through on them even in instances when it works against profits. Occasionally, when you see that someone is overworked, remind them that it is totally ok to go home and take care of themselves – you'll keep a better team for longer.


  2. Awesome team!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Operations Associate in Phoenix, AZ
    Current Employee - Technical Operations Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZocDoc full-time (More than a year)

    Pros

    The Tech Ops team has some of the brightest, friendliest, talented individuals I've ever worked with. Working on technology that is built in house is challenging, but the team is incredibly helpful and supportive. Not only are the new people learning, but I continue to learn new things every day! The growth opportunities in this company are incredible, and management meets with team members on an individual basis often to ensure that progress is being made toward long term goals. When looking at the company as a whole, the benefits are great (free lunch everyday, breakfast on Fridays, healthy snacks and beverages; incredible insurance coverage that isn't deducted from your paycheck; cell phone bill covered; among many other things!)

    Cons

    There are times when the work/life balance has been difficult for individuals. Most projects are handled outside of business hours, so your creative time can be somewhat limited.

    Advice to Management

    Keep focusing on developing individuals and helping them reach their goals.


  3. Helpful (2)

    Work hard play hard grow quickly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Approves of CEO

    I have been working at ZocDoc full-time (Less than a year)

    Pros

    Amazing culture. You control how much money you make (uncapped). Growth & advancement opportunities are here! Benefits are 100% covered. Open vacation policy. Cool office with happy hours, lunch everyday, snacks. Also, brand new training problem is amazing!!!

    Cons

    Nothing. Work hard, play hard. If you aren't competitive, money hungry, or have a go-getter mentality, go somewhere else. People who complain about the turnover have no self-discipline and have probably failed to meet their quota.

    Advice to Management

    Make sure whoever is moving into management is ready to take that leap. I've never had a problem with management. I like the "speak up" mentality. Surveys are constantly going to to employees asking about ways to improve the management. I like to know that my opinion is valued.


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  5. Helpful (3)

    Good, not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ZocDoc full-time

    Pros

    Decent salary, environment, free lunch, cool contests and competitions, weekly happy hours

    Cons

    burn through sales people at a ridiculous rate, very territory based, if you have a crap territory, you will not last long.

    Advice to Management

    Company is growing at an incredible rate, so my advice wouldn't really matter


  6. Helpful (4)

    This place is ridiculous - They look good in public, but sucks in private.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at ZocDoc full-time (Less than a year)

    Pros

    Good company on the books, but secretly they are ridiculous & phony behind closed doors.

    Cons

    They make recruiting so difficult by asking you ridiculous questions that they wouldn't even ask themselves or even know how to answer. They want to challenge you to think, but they cannot even think for themselves. They need mindless people to do it for them. The culture is white, narrow minded politics with no to very little diversity at all.

    Advice to Management

    Wake-up and smell the coffee!


  7. Helpful (6)

    Very Tech Start Upy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Operations Associate in Scottsdale, AZ
    Current Employee - Technical Operations Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZocDoc full-time (Less than a year)

    Pros

    Fun and laid back environment Clear path for promotions Free health care Free Lunches and snack Up to $100 of cell phone bill is covered by them

    Cons

    This company wants you to be 110% all the time. It can be exhausting at times.


  8. Helpful (5)

    HORRIBLE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZocDoc full-time

    Pros

    This company has no pros, it's not good and I hate it, hate it, hate it, hate it, hate it

    Cons

    Pressured to work long hours, no holiday bonuses, poor compensation, no summer hours

    Advice to Management

    You're not a start up anymore, stop acting like it and grow up


  9. Helpful (7)

    Loved the company culture, hated the lack of job security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Origination Associate in Scottsdale, AZ
    Former Employee - Sales Origination Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ZocDoc full-time (Less than a year)

    Pros

    Great innovative company culture. Lots of employee perks with job. Constantly changing start-up company experiencing rapid growth. Very competitive sales department (great if you're looking for that. Opportunities for upward mobility if you are willing to put in the time and hours (and if you get a decent territory)

    Cons

    Constant employee turnover, absolutely no job security if you work in sales. I was there for 7 months, and at least half of the sales staff that was there when I was hired was gone within the first 2 months. By the time I left 5 months later only 3-4 of the original employees remained. The company seems to think that rather than offer further training to their current employees and fostering and building talent, it is much more efficient to fire/hire constantly. Also, the commission structure is somewhat misleading, do not count on making the commission. Also the metrics for quotas can be very difficult to meet, and they are non-negotiable, have a bad 2 months and you're out.

    Advice to Management

    Build a strong, solid training program in order to set your employees up for success, rather than constantly hiring/firing your sales team.


  10. Helpful (2)

    sales

    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at ZocDoc (Less than a year)

    Pros

    There really aren't many pluses to talk about. Lunch for free but they are cutting back on that too. Not much more to say here.

    Cons

    Very tough company to work for. Management is ill equipped and poorly structured. The turn over rate is extremely high. Hrs are very long and no work/life balance.


  11. Helpful (2)

    Best career move

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Challenging work, incredible people, great culture, and a product/vision I believe in.

    Cons

    There can be a lack of structure. Execs tend to have major scope creep in their initiatives.



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