Zones

www.zones.com
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Zones Reviews in Auburn, WA

Updated February 23, 2015
Updated February 23, 2015
85 Reviews
2.4
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Murray Wright
85 Ratings

Review Highlights

Pros
  • potential to earn good money, good hours, lots of perks and free food (in 16 reviews)

  • I have a support role and Zones has been great-great work life balance, flexible schedule (in 8 reviews)


Cons
  • They are always advertising for new account executives for a reason (in 8 reviews)

  • Upper management was inconsistent and they didn't seem to care truly about their employees (in 7 reviews)

More Highlights

85 Employee Reviews Back to all Reviews

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  1.  

    Wasn't what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones

    Pros

    Great promotions, spifs, incentives and the work-life balance was great!

    Cons

    Lots of negativity on the floor from employees

    Advice to ManagementAdvice

    Connect with your peers and create a higher sense of community

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good Company, Overall Poor Sales Envelopment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones full-time (less than a year)

    Pros

    It is a good company and account executives have the potential to earn a lot of money; however, only a small percentage really do. Unfortunately, potential is all that most people will ever have at the company. Other pros are lots of free food and a relaxed environment. The company is growing fast and has a good outlook as a whole. For the most part, a degree is required, so you do get a higher caliber of employees; however, many are people who just couldn't get into Microsoft or the other big hardware/software companies. There is also lots of training.

    Cons

    Actually doing well as an account executive is a game of luck. As an account executive, you are only given 100 leads initially and expected to develop them. Because it is management's belief that success with your book of business is "95% you", you will rarely receive new leads to your book and that usually happens when leads get disqualified for being too small. The reality is you will come to have a very good relationship with voice mails 80% of the time.

    Your commission is based on the margin you bring in for the company. Most of the people on my team had several buying accounts and spent most of their time filling orders and rarely prospecting. That's good because they were selling, but unfortunate because they were only making on average $45k-$60k and that's selling hundreds of thousands of dollars worth of product. I think most of the job is doing your job and hoping you will get lucky. On a positive note, it is definitely worth an attempt at the job, because there is potential.

    Advice to ManagementAdvice

    Developing a book of business is a game of luck. You have lost and will continue to lose good talent if you do not help your sales reps develop. You need to understand that most of the people doing "OK to well" with the company only lucked out with 1-3 good accounts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Jack of all trades, master of none

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Auburn, WA
    Current Employee - Account Executive in Auburn, WA

    I have been working at Zones full-time (less than a year)

    Pros

    Most sales managers are cool to work for. Free breakfast mist days.

    Cons

    No real focus or go to market strategy. Upper management thinks they can run the place on cold calls alone and zero marketing. Lack of internal presales resources that can deliver. Solutions architects are constantly turning over. SVP of sales has Napoleonic Complex and treats people poorly.

    Advice to ManagementAdvice

    Figure out whether or not legacy management still fits the future of Zones.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Billion dollar company that does not know how to take care of its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Auburn, WA
    Former Employee - Account Manager in Auburn, WA

    I worked at Zones full-time (more than 5 years)

    Pros

    - Most of the employees are good to work with.
    - Location is great if you live south of Seattle
    - Works with schedule to allow you to attend to family activities and appointments.

    Cons

    - In the 5+ years I've worked for the company, Zones surpassed the billion dollar mark but its employees saw NONE of it - no monetary reward...isn't that why we're in sales? (Plaques, pins, lunches are not enough...or even necessary)
    - Except for a slight change in the first commission tier, the commission structure has not improved at all.
    - Not everything is revealed about the job during the interview or training process (at least when I started and I'm sure it's not any better since they're targeting college graduates):
    (1) Base plus commission - NOTE: "base salary" actually becomes a draw once you get to a certain margin level.
    (2) Job is to sell - NOTE: then you actually have to babysit your order from beginning to end because the back-end processes and 'support' teams are 'new' . You actually have to: sell, quote, work logistics, collections, etc.
    (3) Honesty is not part of the hiring process - success for a majority of AE's will take a minimum of 2 years to develop a profitable book of business. But once people realize how little they are getting paid on these deals, many leave.
    - The hiring of college grads gives the company a view from outsiders (and insiders) that Zones' view of people is that they are just a number, a stat and they're playing the odds. They focus on these kids desperate to find a job after college, eager to get some experience, and relieve to get a salary. But this creates a revolving door, boiler room, dialing for dollars atmosphere.
    - Surrounded by low morals and morale; employees have little respect for managers and executives.
    - "Transparency" - NONE.
    - Except for the individual AE's who have established relationships, Zones is just another reseller that does not have any thing to offer to set itself apart from the crowd.

    Advice to ManagementAdvice

    - Take care of your employees - not with superficial recognition with plaques, pins or pictures with the owner. IMPROVE THE PAY with those who have been with the company for more that 3 years (which can be a lifetime in this industry).
    - Give managers some freedom: Managers seem to have no freedom to manage their teams, therefore, lacking respect...they are always limited overbearing people, policies and procedures.
    - Become part of the team: Upper management and executives are very "stand-offish", feared by some and viewed as unapproachable and unpleasant.

    This is my perception, as well as, what I hear from colleagues on the floors. Zones may have hit a billion dollars, but management and executives seem to forget those who got the company there.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Writing is on the wall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Auburn, WA
    Current Employee - Account Executive in Auburn, WA

    I have been working at Zones full-time (more than a year)

    Pros

    Good commute spot if you live in Tacoma/Puyallup/Sumner. Great place to get sales on your resume and to learn technology.

    Cons

    Company has lack of value add or ability to differentiate from competition. The good news is management will let reps give deals away which means you can still win deals, it's just not very profitable for anyone other than the owner.

    SPIFS are stolen by PPM and if they are paid out they take 20% off the top. WAC1 doesn't seem like much but when you sell at 9 points you are really selling at 10 which means you take a 10% pay-cut before you even get your 10% commission.

    Advice to ManagementAdvice

    Fire all under performing sales people. If someone is less than 50% to goal they shouldn't have a Job. Because there is a culture of mediocrity, fire all directors/VP's and start fresh with leaders who can motivate.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Great place to start, not great long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones full-time (more than 5 years)

    Pros

    Good place to cut your teeth in sales. Great way to get into the technology industry. That said, make a move as soon as you are able.

    Cons

    Very poor company culture that has been an area of "focus" for many years says management. Very outdated commission structure, it's based on a margin goal very few hit and is actually a draw system so you end up paying your base back. That structure results in the lowest money paid out to the rep and you will likely never see our owner change it because it obviously results in higher profits.

    Advice to ManagementAdvice

    Sales Management at the Director level and above at HQ needs to be let go or repurposed into support roles. If you can't sell your seller's you shouldn't be leading them. And militant leadership isn't acceptable anywhere other than the armed forces.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Auburn, WA
    Current Employee - Account Executive in Auburn, WA

    I have been working at Zones

    Pros

    Good work atmosphere at Zones,

    Cons

    Pay could be better at Zones

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Stressful but you'll learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations Specialist in Auburn, WA
    Current Employee - Sales Operations Specialist in Auburn, WA

    I have been working at Zones full-time (more than a year)

    Pros

    Amazing co workers, learn to improvise, hone skills in conflict mediation and resolution. Great place to learn MS skills to take with you to new jobs that pay more. Food/drinks/foosball.

    Cons

    Non-competitive pay, inter-departmental expectations need to be emphasized more.

    Advice to ManagementAdvice

    A more aggressive (benefiting the employee) pay-scale would greatly help in the retention of quality employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good place for quick employment, bad place for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones full-time (less than a year)

    Pros

    They will hire anyone.
    Free food
    Stable hours

    Cons

    Internal IT Technology is way obsolete to justify trying to convince others to purchase new, top of the line items.
    Management is absolutely horrific. They are more interested in saving their own behinds than in helping build a real team.
    You are doomed to fail if you are an independent or critical thinker. They want fleshy robots, not humans.
    No chance at financial success
    Boiler room type attitudes among management
    Illegal and Unethical practices regarding whistleblowing and their reactions thereof.

    Advice to ManagementAdvice

    Listen to your staff and take them seriously.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    No place for innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Auburn, WA
    Former Employee - Anonymous Employee in Auburn, WA

    I worked at Zones full-time (more than 10 years)

    Pros

    Access to new technology information. Headquarters are here in Auburn, easier to manage.

    Cons

    Personal growth is not in their dictionary. Managers are driven by what works for the competitors instead of leading the industry. For over 10 years I've been trying to get into a new position, I have been the star employee and leaders for consecutive years but they seem to award people who didn't get the award in previous years for nothing. Some other departments stick to a single employee that they feel is their puppet.

    Advice to ManagementAdvice

    provide flexibility, career opportunities as well as changing patterns that don't work as the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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