Zones

www.zones.com
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Zones Reviews

Updated February 23, 2015
Updated February 23, 2015
184 Reviews
2.6
184 Reviews
Rating Trends

Recommend to a friend
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Murray Wright
68 Ratings

Review Highlights

Pros
  • potential to earn good money, good hours, lots of perks and free food (in 16 reviews)

  • I have a support role and Zones has been great-great work life balance, flexible schedule (in 8 reviews)


Cons
  • They are always advertising for new account executives for a reason (in 8 reviews)

  • Upper management was inconsistent and they didn't seem to care truly about their employees (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Wasn't what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones

    Pros

    Great promotions, spifs, incentives and the work-life balance was great!

    Cons

    Lots of negativity on the floor from employees

    Advice to ManagementAdvice

    Connect with your peers and create a higher sense of community

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Account Executive sales role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Zones (more than a year)

    Pros

    The people are great, comfortable atmosphere, food provided often, plus you cant beat the Chicago office location in the sears tower with the view. This is a great entry level job and provides a lot of IT environment training.

    Cons

    Unrealistic bonus goals are a major problem. This will get better as business is expanded in the east. It is extremely hard to keep track of any commission that you earn and it seems that the company finds small excuses to not pay you what you believe you are earning. Few vacation days. No advancement positions besides very few could have a shot at becoming a sales manager.

    Advice to ManagementAdvice

    People in sales expect to be motivated by commission. Develop a system to show where commission comes from and when it is received. Also do not be cheap and look for reasons to get out of paying employees what they have earned. Develop realistic bonus goals that are obtainable. Our manager had to come up with realistic sales goals of his own so that we had something obtainable to work toward. Sadly the realistic goals did not include any bonus or incentive.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Company in major change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Zones full-time (more than 5 years)

    Pros

    Zones has been making significant changes and investments in the organization at all levels. Nothing but goodness on the horizon. Massive revenue growth targets and potential acquisitions of other companies soon.

    Cons

    Lack of decent training programs in certain parts of the company. Sales training is being completely revamped which will likely result in significantly better results for AEs.

    Advice to ManagementAdvice

    Help your teams learn how to be effective in their jobs. Processes should be standardized and refined so they support the vision of their division as it fits into the companies overall vision and direction.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Jack of all trades, master of none

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Auburn, WA
    Current Employee - Account Executive in Auburn, WA

    I have been working at Zones full-time (less than a year)

    Pros

    Most sales managers are cool to work for. Free breakfast mist days.

    Cons

    No real focus or go to market strategy. Upper management thinks they can run the place on cold calls alone and zero marketing. Lack of internal presales resources that can deliver. Solutions architects are constantly turning over. SVP of sales has Napoleonic Complex and treats people poorly.

    Advice to ManagementAdvice

    Figure out whether or not legacy management still fits the future of Zones.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good Company, Overall Poor Sales Envelopment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones full-time (less than a year)

    Pros

    It is a good company and account executives have the potential to earn a lot of money; however, only a small percentage really do. Unfortunately, potential is all that most people will ever have at the company. Other pros are lots of free food and a relaxed environment. The company is growing fast and has a good outlook as a whole. For the most part, a degree is required, so you do get a higher caliber of employees; however, many are people who just couldn't get into Microsoft or the other big hardware/software companies. There is also lots of training.

    Cons

    Actually doing well as an account executive is a game of luck. As an account executive, you are only given 100 leads initially and expected to develop them. Because it is management's belief that success with your book of business is "95% you", you will rarely receive new leads to your book and that usually happens when leads get disqualified for being too small. The reality is you will come to have a very good relationship with voice mails 80% of the time.

    Your commission is based on the margin you bring in for the company. Most of the people on my team had several buying accounts and spent most of their time filling orders and rarely prospecting. That's good because they were selling, but unfortunate because they were only making on average $45k-$60k and that's selling hundreds of thousands of dollars worth of product. I think most of the job is doing your job and hoping you will get lucky. On a positive note, it is definitely worth an attempt at the job, because there is potential.

    Advice to ManagementAdvice

    Developing a book of business is a game of luck. You have lost and will continue to lose good talent if you do not help your sales reps develop. You need to understand that most of the people doing "OK to well" with the company only lucked out with 1-3 good accounts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Just another reseller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zones

    Pros

    Reseller agreements in place with all the major hardware and software players. Succeed or fail on your own. Attracts good, experienced people.

    Cons

    No real offering/product/service differentiators. Company having hard time getting away from being primarily a transactionally based business. Lots of turnover in the sales ranks.

    Advice to ManagementAdvice

    Concentrate on a niche. Find something the company is exceptionally good at and concentrate dollars and manpower to doing it better than your competitors. Quit trying to be everything to everybody.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Unhealthy Sales Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Zones full-time (more than a year)

    Pros

    -Tons of free stuff. Lots of free food and happy hours.
    -The people who work there are great. Some of my best friends in the city I've met through this job.
    -Willis (Sears) Tower office looking at the lake.
    -New CEO who I think is making positive steps to grow the company.

    Cons

    -Total dial slave. Boiler Room mentality.

    -If you aren't in your cubical during non-lunch hours, you will be asked why. This job is the first time since 8th grade that I've had to ask to go to the bathroom. You also have scheduled breaks during the day.

    -Top performing sales people are still yelled at for lack of activity, even if they're surpassing their sales goals and staying busy. The managers care more about dials and activity as opposed to actual sales.

    -You are a number to Zones, and to your managers.

    Advice to ManagementAdvice

    There is a lack of identity company-wide. Zones prides itself on being a "solutions provider" but demands a level of sales from the AEs that require them to be order takers and makes it difficult to provide true value. Let the sales people focus on managing accounts and providing solutions. That will naturally create the motivation for the AE to prospect and acquire as needed. Whipping your sales people in the back over dials after a busy day is one of the most deflating things you can do.

    Your sales people are hanging up "don't jump" signs next to the window. Usually that means there's a problem.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Major changes with zero focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate PPM Manager
    Current Employee - Associate PPM Manager

    I have been working at Zones full-time (more than 5 years)

    Pros

    Great peers to work with.

    Cons

    Upper management 10+ years at Zones needs to be replaced. Their ideas are very outdated and no empowerment to their staff. Processes and tools are seriously outdated for an IT Technology company that incorporates solutions into businesses. Pay scale is way lower for a VAR. No movement for growth in this company.

    Advice to ManagementAdvice

    Focus on smaller goals, go to market strategies. Quit trying to be a major IT reseller with lack of direction and tools. Attempting to be great at everything, but master of nothing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Writing is on the wall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Auburn, WA
    Current Employee - Account Executive in Auburn, WA

    I have been working at Zones full-time (more than a year)

    Pros

    Good commute spot if you live in Tacoma/Puyallup/Sumner. Great place to get sales on your resume and to learn technology.

    Cons

    Company has lack of value add or ability to differentiate from competition. The good news is management will let reps give deals away which means you can still win deals, it's just not very profitable for anyone other than the owner.

    SPIFS are stolen by PPM and if they are paid out they take 20% off the top. WAC1 doesn't seem like much but when you sell at 9 points you are really selling at 10 which means you take a 10% pay-cut before you even get your 10% commission.

    Advice to ManagementAdvice

    Fire all under performing sales people. If someone is less than 50% to goal they shouldn't have a Job. Because there is a culture of mediocrity, fire all directors/VP's and start fresh with leaders who can motivate.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Billion dollar company that does not know how to take care of its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Auburn, WA
    Former Employee - Account Manager in Auburn, WA

    I worked at Zones full-time (more than 5 years)

    Pros

    - Most of the employees are good to work with.
    - Location is great if you live south of Seattle
    - Works with schedule to allow you to attend to family activities and appointments.

    Cons

    - In the 5+ years I've worked for the company, Zones surpassed the billion dollar mark but its employees saw NONE of it - no monetary reward...isn't that why we're in sales? (Plaques, pins, lunches are not enough...or even necessary)
    - Except for a slight change in the first commission tier, the commission structure has not improved at all.
    - Not everything is revealed about the job during the interview or training process (at least when I started and I'm sure it's not any better since they're targeting college graduates):
    (1) Base plus commission - NOTE: "base salary" actually becomes a draw once you get to a certain margin level.
    (2) Job is to sell - NOTE: then you actually have to babysit your order from beginning to end because the back-end processes and 'support' teams are 'new' . You actually have to: sell, quote, work logistics, collections, etc.
    (3) Honesty is not part of the hiring process - success for a majority of AE's will take a minimum of 2 years to develop a profitable book of business. But once people realize how little they are getting paid on these deals, many leave.
    - The hiring of college grads gives the company a view from outsiders (and insiders) that Zones' view of people is that they are just a number, a stat and they're playing the odds. They focus on these kids desperate to find a job after college, eager to get some experience, and relieve to get a salary. But this creates a revolving door, boiler room, dialing for dollars atmosphere.
    - Surrounded by low morals and morale; employees have little respect for managers and executives.
    - "Transparency" - NONE.
    - Except for the individual AE's who have established relationships, Zones is just another reseller that does not have any thing to offer to set itself apart from the crowd.

    Advice to ManagementAdvice

    - Take care of your employees - not with superficial recognition with plaques, pins or pictures with the owner. IMPROVE THE PAY with those who have been with the company for more that 3 years (which can be a lifetime in this industry).
    - Give managers some freedom: Managers seem to have no freedom to manage their teams, therefore, lacking respect...they are always limited overbearing people, policies and procedures.
    - Become part of the team: Upper management and executives are very "stand-offish", feared by some and viewed as unapproachable and unpleasant.

    This is my perception, as well as, what I hear from colleagues on the floors. Zones may have hit a billion dollars, but management and executives seem to forget those who got the company there.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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