Zones Reviews

Updated March 26, 2015
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2.3
190 Reviews
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Murray Wright
72 Ratings

Pros
  • potential to earn good money, good hours, lots of perks and free food (in 16 reviews)

  • I have a support role and Zones has been great-great work life balance, flexible schedule (in 8 reviews)

Cons
  • They are always advertising for new account executives for a reason (in 8 reviews)

  • Upper management was inconsistent and they didn't seem to care truly about their employees (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Wasn't what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones

    Pros

    Great promotions, spifs, incentives and the work-life balance was great!

    Cons

    Lots of negativity on the floor from employees

    Advice to ManagementAdvice

    Connect with your peers and create a higher sense of community

    Recommends
    Positive Outlook
    Approves of CEO
  2. It was great at one point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Sales in Chicago, IL
    Former Employee - Enterprise Sales in Chicago, IL

    I worked at Zones full-time (more than 3 years)

    Pros

    The co-workers & environment. It was a fun place to work because of the nice people in the office that were kind and worked hard.

    Cons

    Upper management driving the company into the ground. Also quit training the sales staff that has been there for over a year how to sell unless they ask for it! Quit wasting their time and let them do their job cold calling and/or farming. Flying a whole department to Seattle to make a presentation to peers and VPs is not only a HUGE waste of time but its also a titanic waste of money! Plus its embarrassing and demoralizing for the employees. But it IS a great way for a certain person that ordered this to stroke their ego. Thankfully they left in February.

    Advice to ManagementAdvice

    The person that caused much grief left last month in upper management so it seems the company is on a upswing!

    Recommends
    Positive Outlook
  3. Restructuring nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zones (more than 5 years)

    Pros

    Good people to work with

    Cons

    lots of restructuring and uncertainty

    Advice to ManagementAdvice

    Improve on recognizing hard working employees and their efforts

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful

    Needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Auburn, WA
    Current Employee - Operations in Auburn, WA

    I have been working at Zones full-time (more than 3 years)

    Pros

    Start-up mentality, constant re-imagining, good size revenue stream, well established. A decent place to gain experience and develop yourself professionally as long as you're willing to do all the work yourself without any direction from management.

    Cons

    Compensation clearly not competitive, management both senior and mid-level entrenched in old recycled ideas, zero retention initiatives, zero career planning, lack of mentor-ship, lack of holistic incentives and a severe lack of accountability at all levels.

    Advice to ManagementAdvice

    Work on the brand, actually have a Go-to-market strategy, build career plans/paths and develop leaders, retain your people, increase general compensation by at least 25% (currently well below market value, and just being in Auburn doesn't give you license for that). Most of all, communicate with your employees/teams, build buy in, make them feel like this is there company. Consider offering incentives or bonuses to non-sales teams. Additionally, train mid-management as there is a distinct lack of professionalism, accountability and trust at that level.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    Company in disarray! Run if you can....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate PPM Manager
    Current Employee - Associate PPM Manager

    I have been working at Zones

    Pros

    Great co-workers. Free Food from partners.

    Cons

    Numerous cons starting with no respect for lower level employees, low pay, minimal if any raises. I could go on. You'll go no place in this company

    Advice to ManagementAdvice

    Where to start? Just look at the reviews here. Positive reviews are posted by Zones to offset the negative reviews. That's a bandaid, not a fix to change the negative components within this company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Account Executive sales role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Zones (more than a year)

    Pros

    The people are great, comfortable atmosphere, food provided often, plus you cant beat the Chicago office location in the sears tower with the view. This is a great entry level job and provides a lot of IT environment training.

    Cons

    Unrealistic bonus goals are a major problem. This will get better as business is expanded in the east. It is extremely hard to keep track of any commission that you earn and it seems that the company finds small excuses to not pay you what you believe you are earning. Few vacation days. No advancement positions besides very few could have a shot at becoming a sales manager.

    Advice to ManagementAdvice

    People in sales expect to be motivated by commission. Develop a system to show where commission comes from and when it is received. Also do not be cheap and look for reasons to get out of paying employees what they have earned. Develop realistic bonus goals that are obtainable. Our manager had to come up with realistic sales goals of his own so that we had something obtainable to work toward. Sadly the realistic goals did not include any bonus or incentive.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Low pay, virtually no promotional opportunities, abusive sales staff, questionable "reorganization" tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support in Auburn, WA
    Current Employee - Sales Support in Auburn, WA

    I have been working at Zones full-time (more than a year)

    Pros

    A means of resume-building experience. You're working and earning a semi-monthly paycheck. Frequent free breakfast & lunch, courtesy of Zones vendors.

    Cons

    Company offers training to new hires in sales. Everyone else (considered "support") gets no training and is at the mercy of co-workers to learn their jobs. AEs who produce are given free rein to treat support in a very demeaning manner, bordering on verbal abuse. Zones is a very competitive environment with perks given to those whose numbers are good, regardless of how those numbers were met. A recent "reorganization" demoted two very popular female managers of color, while leaving their peers in their managerial roles. Have applied for several positions within the company and not been granted an interview (consistent with the experience of several co-workers). It's extremely demoralizing to see outside people hired when existing employees were not considered. Company brings in new people for identical role but with better title & pay. Again, very demoralizing for current staff. Company announces new executive hires (Sr. VPs, directors, etc.) frequently - sometimes two per week! But employee wages are amongst the lowest in the industry and increases - even for stellar performers - are 2-3%. Many functions have gone to India (where Zones has a HUGE support staff), and most of us fear that's where our jobs are going.

    Advice to ManagementAdvice

    Overall, treat employees better - fair promotional opportunities, consistency in job titles, and decent pay and promotional increases.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Good Company, Overall Poor Sales Envelopment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones full-time (less than a year)

    Pros

    It is a good company and account executives have the potential to earn a lot of money; however, only a small percentage really do. Unfortunately, potential is all that most people will ever have at the company. Other pros are lots of free food and a relaxed environment. The company is growing fast and has a good outlook as a whole. For the most part, a degree is required, so you do get a higher caliber of employees; however, many are people who just couldn't get into Microsoft or the other big hardware/software companies. There is also lots of training.

    Cons

    Actually doing well as an account executive is a game of luck. As an account executive, you are only given 100 leads initially and expected to develop them. Because it is management's belief that success with your book of business is "95% you", you will rarely receive new leads to your book and that usually happens when leads get disqualified for being too small. The reality is you will come to have a very good relationship with voice mails 80% of the time.

    Your commission is based on the margin you bring in for the company. Most of the people on my team had several buying accounts and spent most of their time filling orders and rarely prospecting. That's good because they were selling, but unfortunate because they were only making on average $45k-$60k and that's selling hundreds of thousands of dollars worth of product. I think most of the job is doing your job and hoping you will get lucky. On a positive note, it is definitely worth an attempt at the job, because there is potential.

    Advice to ManagementAdvice

    Developing a book of business is a game of luck. You have lost and will continue to lose good talent if you do not help your sales reps develop. You need to understand that most of the people doing "OK to well" with the company only lucked out with 1-3 good accounts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful

    Jack of all trades, master of none

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Auburn, WA
    Current Employee - Account Executive in Auburn, WA

    I have been working at Zones full-time (less than a year)

    Pros

    Most sales managers are cool to work for. Free breakfast mist days.

    Cons

    No real focus or go to market strategy. Upper management thinks they can run the place on cold calls alone and zero marketing. Lack of internal presales resources that can deliver. Solutions architects are constantly turning over. SVP of sales has Napoleonic Complex and treats people poorly.

    Advice to ManagementAdvice

    Figure out whether or not legacy management still fits the future of Zones.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful

    Owner needs to invest in his employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Auburn, WA
    Former Employee - Account Executive in Auburn, WA

    I worked at Zones full-time (more than 3 years)

    Pros

    Good place to start straight out of school. Think of it as a 6 month paid internship to learn a little bit about corporate Sales and then get the heck out of that place.

    Cons

    Commission structure is not very lucrative. Customer retention is terrible. Company has had same number of accounts for years because for every one we acquire we lose one due to poor operations.

    Advice to ManagementAdvice

    Reinvest in the business. Develop a real marketing strategy. Determine what you are good at and attack the marketplace. And most of all, invest in making your employees happy rather than buying Yachts.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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