Zumiez Reviews

Updated September 11, 2014
Updated September 11, 2014
158 Reviews
3.2
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zumiez President, CEO, and Director Richard M. Brooks
Richard M. Brooks
94 Ratings

Review Highlights

Pros
  • At work the environment is laid back and relationship with management is very open (in 10 reviews)

  • You can wear pretty much whatever you want and listen to your own iPod during the day (in 5 reviews)


Cons
  • Mall hours and low pay in comparison to other retailers (in 14 reviews)

  • No hours, unrealistic sales goals, bad pay, have to nag customers constantly (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Retailer I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager
    Former Employee - First Assistant Manager

    I worked at Zumiez full-time for more than a year

    Pros

    Zumies truly appreciates their employees and gives back as much as they can! If you work hard you get to go to 100k! at the end of the year (a big fun 3 days in Colorado! ) Work life balance was good, hard to complain.

    Cons

    To move to bigger and better things you have to be pretty willing to relocate, visual standards can vary from store to store and so can product offering so its hard to know what store may have what

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Work really hard to get nothing out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager  in  Bellingham, WA
    Former Employee - First Assistant Manager in Bellingham, WA

    I worked at Zumiez full-time for more than a year

    Pros

    Can make great friends IF you're in the 'in' crowd.
    Free trip to Colorado if you work full time and sell hard.
    Potential for great commission during holiday.

    Cons

    The pay is horrible.
    Everyone is replaceable and the District Manager does not hide this.
    If you don't meet expectations, you lose hours.
    Instead of firing you they just stop giving you hours, which means the manager has to like you.
    The stores are filthy.
    You have to work LONG hours.
    You are expected to put away freight, fold the store, clean, pick up trash, do projects, and keep customers from shoplifting ALL WHILE never missing a single customer.
    The customers generally HATE that you want to talk to them, but if you leave them alone your manager will get pissed.
    Work super hard and have great sales numbers, but if the District Manager thinks another employee is cooler and funnier, he'll get promoted first.

    Advice to ManagementAdvice

    Treat your sales people like humans, not replaceable robots.
    Focus on growing people, not hiring tattooed highschoolers and watching them sink or swim.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great Experience, a few bad managers, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zumiez

    Pros

    Great if you like working with people. Lots of experience.

    Cons

    Some really bad managers, Not the best pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Denver, CO
    Current Employee - Store Manager in Denver, CO

    I have been working at Zumiez full-time for more than 3 years

    Pros

    Awesome environment and heavy emphasis on empowering people
    Great training/ sales training

    Cons

    Could have better pay
    Work/Life balance

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good job to start your career, not spend your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager  in  Schaumburg, IL
    Former Employee - First Assistant Manager in Schaumburg, IL

    I worked at Zumiez full-time for more than a year

    Pros

    Traveling for company events, training sessions on hardware goods, employees rewarded for good sales numbers

    Cons

    Inflexible work hours for management, very competitive and sometimes cut-throat for numbers and commission. Great job for sales employees in high school, summer college job, or newly graduated. Not a good long-term option based on salary

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Energetic and competitive! One of the few companies that still value their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Zumiez full-time

    Pros

    Great Product, growth potential, discount and incentives. One of the few retailers out there that focus on valuing the customer as well as the store teams. Great for someone who is looking to gain retail experience, have fun and sell great product.

    Cons

    - On-boarding and training programs for external management hires.
    - Good training programs but the way the sales training was written was a little overwhelming for new hires when they are new to the lifestyle of the company.

    Advice to ManagementAdvice

    Keep it up! I have never interacted with such a passionate team of people on all levels. Rare to actually see a corporate team who's drive and commitment matches or exceeds the field teams.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zumiez part-time for less than a year

    Pros

    Cool environment, went by quickly, commission was easy to get, great wxperience

    Cons

    Sexist GM. Illegal personal relationships with GM and ASM. Run terribly

    Advice to ManagementAdvice

    Look into complaints that were filed, every worker should be important

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A poor experience with no work hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Canoga Park, CA
    Former Employee - Sales Associate in Canoga Park, CA

    I worked at Zumiez part-time for less than a year

    Pros

    There are no pros other than the laid back atmosphere if you can consider that a pro.

    Cons

    I was hired for a seasonal part-time job over the Summer at Zumiez. I was employed for two months before I had to leave for college. Each weekend I would call in and ask for my hours. Every week I had two or three on-call shifts where I called in an hour before each shift and they would tell me to come in or not. The problem was that they never had me come in. An apologetic co-worker told me that they thought they would be busier that season and there was nothing they could do. The manager didn't seem to care. I was never trained and I wasted two months where I could have easily made money doing just about any other job. The workers were all completely unenthusiastic and they didn't seem to care about anything.

    Advice to ManagementAdvice

    Don't hire employees if you don't plan on letting them work. The entire atmosphere in the store is dead and it's because the workers act like zombies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    It was fine, but also annoying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Arlington, TX
    Former Employee - Sales Associate in Arlington, TX

    I worked at Zumiez part-time for more than a year

    Pros

    Laid back atmosphere
    No uniform
    You got commission, even though the rate was kind-of low, you could make lots of money off big sales.
    My fellow employees were very kind. Especially my first manager.

    Cons

    Low amount of hours
    Very stingy on sales goals
    Customer interaction felt extremely forced. Even if a customer didn't want to be bothered you were encouraged to talk to them.

    Advice to ManagementAdvice

    Stop shoving STASH down everyone's throat.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Low pay, Highly Competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager  in  Eureka, CA
    Former Employee - Second Assistant Manager in Eureka, CA

    I worked at Zumiez part-time for less than a year

    Pros

    Decent Commission structure, lots of available tools for success, casual work environment, great discount.

    Cons

    Overly competitive, Lack of structure in training for new employees, very unprofessional work environment at times.

    Advice to ManagementAdvice

    Be more professional!! Also the pay for assistant managers and store managers is very low compared to that of similar companies.

    Recommends
    Positive Outlook
    Approves of CEO

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