Zumiez

www.zumiez.com

Zumiez Reviews

Updated January 30, 2015
Updated January 30, 2015
189 Reviews
3.3
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zumiez President, CEO, and Director Richard M. Brooks
Richard M. Brooks
107 Ratings

Review Highlights

Pros
  • Zumiez was a great place to work with extremely friendly and laid-back (yet professional) staff (in 15 reviews)

  • Really relaxed work environment, easy to move up (in 11 reviews)


Cons
  • Mall hours and low pay in comparison to other retailers (in 16 reviews)

  • No hours, unrealistic sales goals, bad pay, have to nag customers constantly (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Better than flipping burgers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Manager
    Current Employee - Second Assistant Manager

    I have been working at Zumiez full-time (more than a year)

    Pros

    Good discount, meet a lot of people, co workers are usually pretty cool, you get to play your own music, dress the way you want. Rewarded with a trip to Colorado if you are a top sales person in the company.

    Cons

    This company uses their employees to their benefit the share holders; they only care about maximizing profits. the company will recruit people that are willing devote their entire lives to Zumiez, for little money. The store managers are typically high school or college dropouts that have no other options, but to manage a zumiez. That is why they accept the 30k salary and work 50 plus hours a week.. its pathetic.. You get hours based off of how well you do on their sales charts "SPC" the goal is to sell at least 2 items per transaction, each transaction should be at least $50, and you need to average about $200 an hour to be above average. If someone wants to buy 1 item or a cheap item, it actually hurts your stats and would be better not to sell the 1 item or the cheaper items. The sales performance system is dumb.. This company is going down hill, no longer is it a shop for the local skateboarders, but a place where kids go to buy Diamond shirts and Janowskis.. R.I.P. ZUMIEZ .. they need to change the name to SWAGIEZ....

    Advice to ManagementAdvice

    Higher pay. Appreciate the good workers that you do have. Treat the management like they actually matter to the company. Maybe get rid of the 100k trip so you can pay your managers more money? Stop treating employees like pawns that can easily be replaced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Be Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Assistant Manager in Novi, MI
    Current Employee - First Assistant Manager in Novi, MI

    I have been working at Zumiez full-time (more than 3 years)

    Pros

    Still a company that is scaling up. Offers a lot of free trips and product incentives. You are able to move around as you wish and usually progress more if you are not tied down to an area.

    Cons

    Do not quite pay a competitive wage compared to other retail stores.

    Advice to ManagementAdvice

    Need to think about hire older upper management or transition to college educated individuals. Too many young un-buisiness minded managers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Best Retailer I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager
    Former Employee - First Assistant Manager

    I worked at Zumiez full-time (more than a year)

    Pros

    Zumies truly appreciates their employees and gives back as much as they can! If you work hard you get to go to 100k! at the end of the year (a big fun 3 days in Colorado! ) Work life balance was good, hard to complain.

    Cons

    To move to bigger and better things you have to be pretty willing to relocate, visual standards can vary from store to store and so can product offering so its hard to know what store may have what

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Denver, CO
    Current Employee - Store Manager in Denver, CO

    I have been working at Zumiez full-time (more than 3 years)

    Pros

    Awesome environment and heavy emphasis on empowering people
    Great training/ sales training

    Cons

    Could have better pay
    Work/Life balance

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good job to start your career, not spend your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager in Schaumburg, IL
    Former Employee - First Assistant Manager in Schaumburg, IL

    I worked at Zumiez full-time (more than a year)

    Pros

    Traveling for company events, training sessions on hardware goods, employees rewarded for good sales numbers

    Cons

    Inflexible work hours for management, very competitive and sometimes cut-throat for numbers and commission. Great job for sales employees in high school, summer college job, or newly graduated. Not a good long-term option based on salary

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Energetic and competitive! One of the few companies that still value their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Zumiez full-time

    Pros

    Great Product, growth potential, discount and incentives. One of the few retailers out there that focus on valuing the customer as well as the store teams. Great for someone who is looking to gain retail experience, have fun and sell great product.

    Cons

    - On-boarding and training programs for external management hires.
    - Good training programs but the way the sales training was written was a little overwhelming for new hires when they are new to the lifestyle of the company.

    Advice to ManagementAdvice

    Keep it up! I have never interacted with such a passionate team of people on all levels. Rare to actually see a corporate team who's drive and commitment matches or exceeds the field teams.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zumiez part-time (less than a year)

    Pros

    Cool environment, went by quickly, commission was easy to get, great wxperience

    Cons

    Sexist GM. Illegal personal relationships with GM and ASM. Run terribly

    Advice to ManagementAdvice

    Look into complaints that were filed, every worker should be important

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Work really hard to get nothing out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager in Bellingham, WA
    Former Employee - First Assistant Manager in Bellingham, WA

    I worked at Zumiez full-time (more than a year)

    Pros

    Can make great friends IF you're in the 'in' crowd.
    Free trip to Colorado if you work full time and sell hard.
    Potential for great commission during holiday.

    Cons

    The pay is horrible.
    Everyone is replaceable and the District Manager does not hide this.
    If you don't meet expectations, you lose hours.
    Instead of firing you they just stop giving you hours, which means the manager has to like you.
    The stores are filthy.
    You have to work LONG hours.
    You are expected to put away freight, fold the store, clean, pick up trash, do projects, and keep customers from shoplifting ALL WHILE never missing a single customer.
    The customers generally HATE that you want to talk to them, but if you leave them alone your manager will get pissed.
    Work super hard and have great sales numbers, but if the District Manager thinks another employee is cooler and funnier, he'll get promoted first.

    Advice to ManagementAdvice

    Treat your sales people like humans, not replaceable robots.
    Focus on growing people, not hiring tattooed highschoolers and watching them sink or swim.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great Experience, a few bad managers, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zumiez

    Pros

    Great if you like working with people. Lots of experience.

    Cons

    Some really bad managers, Not the best pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    It was fine, but also annoying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Arlington, TX
    Former Employee - Sales Associate in Arlington, TX

    I worked at Zumiez part-time (more than a year)

    Pros

    Laid back atmosphere
    No uniform
    You got commission, even though the rate was kind-of low, you could make lots of money off big sales.
    My fellow employees were very kind. Especially my first manager.

    Cons

    Low amount of hours
    Very stingy on sales goals
    Customer interaction felt extremely forced. Even if a customer didn't want to be bothered you were encouraged to talk to them.

    Advice to ManagementAdvice

    Stop shoving STASH down everyone's throat.

    Recommends
    Neutral Outlook
    No opinion of CEO

Zumiez Photos

100k - Just another way Zumiez gives back to their people

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