Zuora Reviews in Redwood City, CA

87 Reviews
4.2
87 Reviews
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Zuora Founder & CEO Tien Tzuo
Tien Tzuo
77 Ratings

Review Highlights

Pros
  • Great product offering meeting market demand at precisely the right time (in 6 reviews)

  • exciting, challenging work & fast paced environment (in 5 reviews)


Cons
  • Expectation is 24/7 work; no work-life balance (in 5 reviews)

  • It's a fast-paced start-up and the work can be challenging; it's not a good fit if you're looking for a place to cruise (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Coolest startup, it is exciting, busy but smart/nice people to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Squad Lead  in  Redwood City, CA
    Current Employee - Engineering Squad Lead in Redwood City, CA

    I have been working at Zuora full-time for less than a year

    Pros

    People really pull together to get important priority work done. I love the culture since it is simultaneously fun and exhilarating.
    Everyone wants the company to be successful and willingly listens to great ideas.

    Cons

    You need to figure out how to keep focus and move forward especially when it gets chaotic.

    Advice to ManagementAdvice

    Please continue with keeping the "cool factor"! I love being "cool".

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    New College Grad - Could Not Be Happier!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Redwood City, CA
    Current Employee - Associate in Redwood City, CA

    I have been working at Zuora full-time for less than a year

    Pros

    -Great atmosphere when you walk in the door everyday
    -Everyone really enjoys each others company and is passionate about Zuora!
    -Able to be a part of a lot different projects
    -Really a great environment to learn and grow in

    Cons

    -Fast-paced environment, always have to be ready to juggle different assignments
    -Hiring tons of new team members, really have to make an effort to meet all the new faces

    Advice to ManagementAdvice

    -Company-wide communication could increase

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    So far so good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Executive  in  Redwood City, CA
    Current Employee - Commercial Account Executive in Redwood City, CA

    I have been working at Zuora full-time for more than a year

    Pros

    High growth and disruptive technology portfolio. Z-Business is an exceptional product if you are a company looking to or already have a subscription driven model.

    Cons

    Company lacks culture, however, keen to build one.

    Advice to ManagementAdvice

    Think outside of the box and make tough or disruptive decisions, who cares about the fall out if it benefits the company!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 8 people found this helpful  

    Definitely one of the worst working experiences in my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Zuora full-time for more than a year

    Pros

    Can't think of any really.

    Cons

    where do I start:
    1. arrogant execs
    2. lack of process or planning
    3. no work/life balance
    4. there are some smart people, but there are also quite a few that are not
    5. terrible company culture.

    Advice to ManagementAdvice

    please hire management that actually cares about people, and does things the right way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 12 people found this helpful  

    Very disappointing and stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer  in  Redwood City, CA
    Former Employee - QA Engineer in Redwood City, CA

    I worked at Zuora full-time for less than a year

    Pros

    Nothing positive about this place.

    Cons

    There is not enough documentation, there are some employees who are working there since many years who are very possessive about the modules and don't want to pass information to new employees. There are lots management issues. Managers blame their employees instead of addressing the issues. There is NO work family balance. You have to attend meetings in the evening as soon as you get home. You have to work late nights daily and there is no appreciation for it.

    Advice to ManagementAdvice

    1) Appreciate the hard work of employees
    2) Don't humiliate and put employees down in front of others, it creates a stressful environment. The employees have to be treated with respect, such behavior will only keep the turnover rate high.

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Representivie  in  Redwood City, CA
    Current Employee - Business Representivie in Redwood City, CA

    I have been working at Zuora full-time for less than a year

    Pros

    Great opportunities to be exposed to great companies and trends in technology.
    Very cool people

    Cons

    Lots of information is hidden inside peoples heads, it's hard to learn about everything without going out and asking.
    Company is growing fast, so the culture hasn't cemented, everyone seems to be siloed and doing their own thing.

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Fantastic team with a competitive yet friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Development Representative  in  Redwood City, CA
    Current Employee - Sales Development Representative in Redwood City, CA

    I have been working at Zuora full-time for less than a year

    Pros

    Fast growing company with an industry leading product. The SDR team is tight knit and a great group.

    Cons

    It's a late-stage start up company so training for new hires is a recent development but not what you would find at an enterprise company...this could be a pro or con depending on who you are.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 9 people found this helpful  

    Stressful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Redwood City, CA
    Current Employee - Director in Redwood City, CA

    I have been working at Zuora full-time for more than a year

    Pros

    The company operates in a promising space, though growth has stagnated recently. Enterprise software is hot again, and the marketing department is simply outstanding, resulting in outsized buzz for a company of its size and revenues.

    Cons

    Growth opportunities are limited because the company is hiring only to retain headcount in the face of employee churn, as there was a spate of recent exits of promising talent due to a variety of reasons. There is no culture of mentorship - it's the wild west, where you sink or swim, and not much besides mass-email kudos to reward going the extra mile.

    Advice to ManagementAdvice

    Take a good, hard look at yourselves, and ask why it is that you are unable to retain smart, well-educated and qualified individuals for more than a year. You need a culture of mentorship and camaraderie, not one of high stress and pressure with a thin veneer of appreciation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Out of Touch Management

    • Culture & Values
    Former Employee - Product Team Member  in  Redwood City, CA
    Former Employee - Product Team Member in Redwood City, CA

    I worked at Zuora full-time for more than a year

    Pros

    -- Brilliant (but not exactly defensible) subscription-billing vendor business model
    -- Exciting, fast paced
    -- Good comp

    Cons

    -- Beta software regularly shipped to production
    -- High turnover, lack of career path focus
    -- Core values defined from the bottom-up but then mysteriously abandoned
    -- Some senior management has out-stayed their usefulness

    Advice to ManagementAdvice

    Read the writing on the wall from the publicly known brown-outs from early 2012 -- you need to shore up your existing product big time or give up. Also, please ask yourself: why are so many caucasian people leaving your Product Team?

  11. 8 people found this helpful  

    Great company but the management is Questionable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Architect  in  Redwood City, CA
    Current Employee - Solution Architect in Redwood City, CA

    I have been working at Zuora full-time for more than a year

    Pros

    Subscription billing is the future.
    Great Theme.

    Cons

    Very High Turnover.
    Execution is very poor.
    Management especially Professional Services and Sales are very arrogant; there is too much tension in the company and it lacks a positive atmosphere.
    Expectation is 24/7 work; no work-life balance.

    Advice to ManagementAdvice

    Stop micro managing.
    People do have their personal life.
    Need to stop that high Turnover rate.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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