Zuora Reviews

Updated April 23, 2015
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4.1
101 Reviews
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Zuora Founder & CEO Tien Tzuo
Tien Tzuo
88 Ratings

Pros
  • exciting, challenging work & fast paced environment (in 5 reviews)

  • Last but not least, the company is a fun place to work at (in 5 reviews)

Cons
  • Expectation is 24/7 work; no work-life balance (in 5 reviews)

  • Typical growing pains - build out training and on-boarding for new hires without diluting the company's culture (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Intern

    Former Intern - Anonymous Intern in Foster City, CA
    Former Intern - Anonymous Intern in Foster City, CA

    I worked at Zuora as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun and relaxed company culture in great area
    Exciting product as they create new industry

    Cons

    Starting to stagnate and growth seems limited. Little interaction between international and domestic teams

    Advice to Management

    Go public soon. Continue to make data based decisions. Keep listening to employees!

  2. Helpful (1)

    Engagement Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Lots of opportunity in this growing firm
    - Leadership is investing a lot in the way of getting top talent and training folks in their system
    - Fun but professional work culture

    Cons

    - Some communication gaps still need to be closed as Zuora continues to scale
    - Unclear whether promotion is based primarily on merits or tenure
    - LIke any other growing company, there is lack of the structure that exists at large firms. This is a double edge sword, but leadership seems to be taking the steps to try to strengthen the structural aspects of the inner business

    Advice to Management

    Continue to provide opportunities for growth for those who want to advance quickly!

  3. A great place to continue your career or to start it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company vision is very strong and is considered in all major business decisions and even most of the minor decisions.

    Due to the amount of growth that is happening at Zuora the ability to accelerate your professional growth is extremely high.

    Cons

    The benefits provided could be more aligned with other companies in the industry.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    -Very good business model but very poor execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Foster City, CA
    Current Employee - Solutions Architect in Foster City, CA

    I have been working at Zuora full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Right place at the right time; migration to cloud and IOT supports subscription billing.

    Cons

    -Product very limited to sweet spot use cases in the SMB market ; too many gaps when it comes to mature and large Organizations.

    -Marketing is good to create a flare but the reality on the ground is too much focus on China and East Coast; does not have a Bay Area flavor.

    Advice to Management

    -Look at Salesforce and how they treat their employees may be worth copying their HR practices while you copy their model and architetcure.

  6. Helpful (11)

    The worst professional experience of my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zuora full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hype in the valley as an up-and-comer so opened doors for interviews during the job search process.

    Cons

    Leadership in the C-suite is extremely poor. The market is still developing for this point solution and the recent round of funding is evidence of that. The company has been around for seven years now and the growth rate/revenue still don't support an IPO. The company does a good job spinning this but the facts are clear. Employee turnover is a huge problem; particularly in the sales org.

    Zuora Response

    Mar 17, 2015Director of Talent

    It is unfortunate that you feel that you've had a bad experience. We always look to invest in our people and continue to improve our professional environment. We're proud to have won a Glassdoor ... More

  7. Senior Software Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Redwood City, CA
    Former Employee - Senior Software Developer in Redwood City, CA

    I worked at Zuora

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growing very fast and good working environment

    Cons

    need to have to many meetings with another time zone

  8. Helpful (5)

    Software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Forest, CA
    Current Employee - Software Engineer in Forest, CA

    I have been working at Zuora

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Once a week WFH, on call pay

    Cons

    Polity! The whole environment doesn't encourage you to work but kissing you know what. Too much meetings everyday you can barely get your stuff done.

    Zuora Response

    Jan 16, 2015Director of Talent

    Too many meetings: Zuora's engineering organization has doubled in size over the past year and continues to grow as the business scales. As is the case with many companies when they hit the "knee of ... More

  9. Helpful (1)

    1 year and going strong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Consultant in Atlanta, GA
    Current Employee - Solutions Consultant in Atlanta, GA

    I have been working at Zuora full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are tons of opportunities to succeed and do great things, since the company is growing. I've had the ability to learn a lot that I wouldn't have at a larger company where my scope would be more focused. Ever after being here one year, opportunities are arising for me to move up in the company.

    Cons

    Performance reviews are not regular and direction from management can be improved.

    Advice to Management

    Perform regular performance reviews and reward people accordingly.

  10. Helpful (1)

    Very Talented Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The office is composed of very smart and ambitious people. You are given the opportunity to contribute from day one, the learning curve is quite steep but team members are very supportive and willing to teach. Flat corporate structure where even interns have access to VP's. Have "some" very young talent which is intimidating. (Think baby Benioff's)

    Cons

    Individuals will carry the whole "group" and be largely dependent on them
    Growing pains

    Advice to Management

    Treat your employees well. If you don’t treat each employee like an investment that will pay off in the short- and long-term (think of the care and effort it can take to maintain a good garden), then you may find yourself constantly having to go to that aisle in the grocery store to fill the same job openings over and over again.

  11. Helpful (4)

    Strong thought leadership behind growing product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The product is cutting edge and the leader in its space. The CEO built a strategic framework for success focused on the customer and it's been an amazing experience watching the organization execute on all levels.

    Backs career growth with tangible learning opportunities/projects and compensation adjustments.

    Cons

    Currently there is so much focus on execution that folks are losing sight of the strategic direction and core values., especially new employees. This is probably natural for a startup in this phase.

    Advice to Management

    Continue to think big and exceed expectations. Don't lose sight of your customers' and the true business challenges they face every day and ensure that's what drives the direction of the product.

    Approach your customer's problems with an objective view and avoid conveying best practices based on the product's framework and limitations.

    Add more PTO time (your teams deserve it!) and 401k matching.

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