Zuora Reviews

Updated March 20, 2015
97 reviews filtered by
  • Any Location
  • Any Job Title
4.0
97 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Zuora Founder & CEO Tien Tzuo
Tien Tzuo
84 Ratings

Pros
  • exciting, challenging work & fast paced environment (in 5 reviews)

  • Last but not least, the company is a fun place to work at (in 5 reviews)

Cons
  • Expectation is 24/7 work; no work-life balance (in 5 reviews)

  • Typical growing pains - build out training and on-boarding for new hires without diluting the company's culture (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Senior Software Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Redwood City, CA
    Former Employee - Senior Software Developer in Redwood City, CA

    I worked at Zuora

    Pros

    Growing very fast and good working environment

    Cons

    need to have to many meetings with another time zone

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    -Very good business model but very poor execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Foster City, CA
    Current Employee - Solutions Architect in Foster City, CA

    I have been working at Zuora full-time (more than a year)

    Pros

    -Right place at the right time; migration to cloud and IOT supports subscription billing.

    Cons

    -Product very limited to sweet spot use cases in the SMB market ; too many gaps when it comes to mature and large Organizations.

    -Marketing is good to create a flare but the reality on the ground is too much focus on China and East Coast; does not have a Bay Area flavor.

    Advice to ManagementAdvice

    -Look at Salesforce and how they treat their employees may be worth copying their HR practices while you copy their model and architetcure.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 7 people found this helpful

    The worst professional experience of my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zuora full-time (more than 3 years)

    Pros

    Hype in the valley as an up-and-comer so opened doors for interviews during the job search process.

    Cons

    Leadership in the C-suite is extremely poor. The market is still developing for this point solution and the recent round of funding is evidence of that. The company has been around for seven years now and the growth rate/revenue still don't support an IPO. The company does a good job spinning this but the facts are clear. Employee turnover is a huge problem; particularly in the sales org.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Zuora Response

    Mar 17, 2015Director of Talent

    It is unfortunate that you feel that you've had a bad experience. We always look to invest in our people and continue to improve our professional environment. We're proud to have won a Glassdoor ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    1 year and going strong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Consultant in Atlanta, GA
    Current Employee - Solutions Consultant in Atlanta, GA

    I have been working at Zuora full-time (more than a year)

    Pros

    There are tons of opportunities to succeed and do great things, since the company is growing. I've had the ability to learn a lot that I wouldn't have at a larger company where my scope would be more focused. Ever after being here one year, opportunities are arising for me to move up in the company.

    Cons

    Performance reviews are not regular and direction from management can be improved.

    Advice to ManagementAdvice

    Perform regular performance reviews and reward people accordingly.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    Software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Forest, CA
    Current Employee - Software Engineer in Forest, CA

    I have been working at Zuora

    Pros

    Once a week WFH, on call pay

    Cons

    Polity! The whole environment doesn't encourage you to work but kissing you know what. Too much meetings everyday you can barely get your stuff done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Zuora Response

    Jan 16, 2015Director of Talent

    Too many meetings: Zuora's engineering organization has doubled in size over the past year and continues to grow as the business scales. As is the case with many companies when they hit the "knee of ... More

  7. Very Talented Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora full-time

    Pros

    The office is composed of very smart and ambitious people. You are given the opportunity to contribute from day one, the learning curve is quite steep but team members are very supportive and willing to teach. Flat corporate structure where even interns have access to VP's. Have "some" very young talent which is intimidating. (Think baby Benioff's)

    Cons

    Individuals will carry the whole "group" and be largely dependent on them
    Growing pains

    Advice to ManagementAdvice

    Treat your employees well. If you don’t treat each employee like an investment that will pay off in the short- and long-term (think of the care and effort it can take to maintain a good garden), then you may find yourself constantly having to go to that aisle in the grocery store to fill the same job openings over and over again.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful

    Strong thought leadership behind growing product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora

    Pros

    The product is cutting edge and the leader in its space. The CEO built a strategic framework for success focused on the customer and it's been an amazing experience watching the organization execute on all levels.

    Backs career growth with tangible learning opportunities/projects and compensation adjustments.

    Cons

    Currently there is so much focus on execution that folks are losing sight of the strategic direction and core values., especially new employees. This is probably natural for a startup in this phase.

    Advice to ManagementAdvice

    Continue to think big and exceed expectations. Don't lose sight of your customers' and the true business challenges they face every day and ensure that's what drives the direction of the product.

    Approach your customer's problems with an objective view and avoid conveying best practices based on the product's framework and limitations.

    Add more PTO time (your teams deserve it!) and 401k matching.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Awesome place!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Foster City, CA
    Former Intern - Intern in Foster City, CA

    I worked at Zuora as an intern (less than a year)

    Pros

    Awesome place to work at.Excellent people, it makes you feel like family

    Cons

    Its a young,fast pace growing company.Thus, there are no cons as such.

    Advice to ManagementAdvice

    Keep up the good work!!!!!

    Positive Outlook
  10. 4 people found this helpful

    Stay away - a sweatshop with draconian engineering leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Foster City, CA
    Former Employee - Anonymous Employee in Foster City, CA

    I worked at Zuora full-time (more than a year)

    Pros

    Pre-IPO in an interesting space & CEO has great vision.

    Cons

    A sweatshop with the majority of development being (or already been) outsourced to China. This is a cost and margins first company and customer & employees second. Favoritism is the only way to get promoted. Workers are worried about being fired for random reasons.

    Advice to ManagementAdvice

    Move development back to the US and focus on people. Review the performance of senior engineering leaders.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Zuora Response

    Nov 11, 2014Director of Talent

    As other similar Cloud based companies, Zuora is a global engineering organization. Engineering is split into 2 geographically locations: Beijing and Foster City, California. We continue to ... More

  11. 8 people found this helpful

    average career opport's at zuora

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zuora

    Pros

    pre ipo is the only pro

    Cons

    only 2 weeks of vacation per year
    product is 'made in china'
    sr. management is disfunctional and incompetent. Most SVP's are from large companies and know how to play their game, they don't belong in a small company like Zuora.

    Advice to ManagementAdvice

    Advice to CEO --
    Why would you hire incompetent SVP's and create layers of bureaucracy when the goal is to be efficient, lean and productive ? you came from salesforce, you admire Marc and yet you don't follow any of salesforce policies !! benefits sucks, salaries sucks and management sucks

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Zuora Response

    Nov 11, 2014Director of Talent

    Zuora is a company whose customer base has grown by 500% in last 2 years. With this growth came many enterprise tenants. If you want to be in the space selling to enterprise customers, you ... More

Work at Zuora? Share Your Experiences

Zuora

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.