Zuora Reviews

Updated September 2, 2015
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4.1
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Zuora Founder & CEO Tien Tzuo
Tien Tzuo
92 Ratings

Pros
  • Fast-paced sensible organization (in 5 reviews)

  • Last but not least, the company is a fun place to work at (in 5 reviews)

Cons
  • Expectation is 24/7 work; no work-life balance (in 5 reviews)

  • Growing pains (its getting better (in 6 reviews)

More Pros and Cons

106 Employee Reviews

Sort: Popular Rating Date
  1. Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Foster City, CA
    Current Employee - Intern in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly coworkers, helpful staff Company lunches and dinners often (especially during EOQ) Great work environment

    Cons

    Scattered communication between some teams


  2. Helpful (4)

    Overrated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Mateo, CA
    Former Employee - Manager in San Mateo, CA
    Positive Outlook

    I worked at Zuora full-time (More than 3 years)

    Pros

    Recruiting has done a great job cleaning up Glassdoor in the past year. Created a great product and the market is developing. Everyone is dedicated to winning deals and bringing the company public. Most of senior management is great. Sales Engineering and the young people at Zuora.

    Cons

    communication disconnect is caused by a couple selfish members of sales leadership. Your model of hiring Oracle sales people isn't working. lack of training for sales and management, no career growth in sales because you can't teach people how to sell. Account executives would be nothing without their Sales Engineering team (who don't get enough credit)

    Advice to Management

    Stop worrying about glassdoor and fire people that don't do their job. Bring in a new sales enablement leader, Executives need to embrace a positive, less stressful, fun culture.


  3. Delivery Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in Foster City, CA
    Current Employee - Delivery Manager in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora (Less than a year)

    Pros

    Excellent oppurtunity, Exciting learning, Thrilling career, happening future

    Cons

    Bad Commute, Too much food - need to diet, Can offer free Gym Member ships

    Advice to Management

    keep up the good work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Immature market, execution struggles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Los Altos, CA
    Current Employee - Account Executive in Los Altos, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zuora full-time (More than a year)

    Pros

    At the high level, the RBM messaging seems logical and makes good sense. The challenge is when you dig a bit deeper under the cover, there is a lot of wiggle room/lack of clarity. Great marketing machine - for the basics (web, dreamforce, etc.). Great party at DreamForce. Subsribed is a strong event for demand generation.

    Cons

    Focused on the sales side....a very grinding culture with no true leadership. A lot of management and status reports with little to no value. No financial models of how the customers business is impacted by using Zuora. The product has a lot of maturing to do. If prospect is NOT using SFDC, your chances of winning just dropped 90%.....perfect fit for small business, challenges about in larger companies as so many people have to approve technically and politically. Too much reactive management. Make sure you know your patch before you accept the job and make sure you have media companies and software companies in your patch. Expect to build your own pipe. Hope you love to feed the SFDC machine.. Be sure you love to work in a very loud and distracting office environment.

    Advice to Management

    Focus on building a platform - with true integration not customization for everything. Make customers happy. Match 401k. Stop hiring sales people/splitting patches until the market matures and the solution is rock solid.

    Zuora Response

    Aug 16, 2015 – VP Talent

    Thank you for taking the time to give us your perspective. You are right that you do have to cover off multiple people as part of the sale and our AE's need to get comfortable with that type of ... More


  6. Helpful (1)

    Zuora

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora (Less than a year)

    Pros

    innovator in the RBM space great message to sell into the marketplace

    Cons

    though the interview process is great overall, sometimes there can be some room for improvement. More streamlined.


  7. Leader in the "RBM" industry

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora full-time (Less than a year)

    Pros

    So far a great place to work. Lots of energy and momentum in the office which makes it easy to come in to work everyday. Most of the staff and management are experienced, a sign that the company is not relaying on out of college grads to run their business. Comp is good. Growing space and are the leaders for subscription billing services.

    Cons

    Benefits are lacking compared to many Bay Area companies who have had similar or less funding.

    Advice to Management

    More PTO, gym reimbursement (no one cares about the gym in the building), more catered lunch (there are very few options in the area which can be annoying when you want a quick bite), diversify your staff (too many Oraclers)


  8. Helpful (2)

    Engagement Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora full-time

    Pros

    - Lots of opportunity in this growing firm - Leadership is investing a lot in the way of getting top talent and training folks in their system - Fun but professional work culture

    Cons

    - Some communication gaps still need to be closed as Zuora continues to scale - Unclear whether promotion is based primarily on merits or tenure - LIke any other growing company, there is lack of the structure that exists at large firms. This is a double edge sword, but leadership seems to be taking the steps to try to strengthen the structural aspects of the inner business

    Advice to Management

    Continue to provide opportunities for growth for those who want to advance quickly!


  9. A great place to continue your career or to start it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora full-time

    Pros

    The company vision is very strong and is considered in all major business decisions and even most of the minor decisions. Due to the amount of growth that is happening at Zuora the ability to accelerate your professional growth is extremely high.

    Cons

    The benefits provided could be more aligned with other companies in the industry.


  10. Helpful (12)

    -Very good business model but very poor execution.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect in Foster City, CA
    Current Employee - Solutions Architect in Foster City, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zuora full-time (More than a year)

    Pros

    -Right place at the right time; migration to cloud and IOT supports subscription billing.

    Cons

    -Product very limited to sweet spot use cases in the SMB market ; too many gaps when it comes to mature and large Organizations. -Marketing is good to create a flare but the reality on the ground is too much focus on China and East Coast; does not have a Bay Area flavor.

    Advice to Management

    -Look at Salesforce and how they treat their employees may be worth copying their HR practices while you copy their model and architetcure.


  11. Helpful (22)

    The worst professional experience of my career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zuora full-time (More than 3 years)

    Pros

    Hype in the valley as an up-and-comer so opened doors for interviews during the job search process.

    Cons

    Leadership in the C-suite is extremely poor. The market is still developing for this point solution and the recent round of funding is evidence of that. The company has been around for seven years now and the growth rate/revenue still don't support an IPO. The company does a good job spinning this but the facts are clear. Employee turnover is a huge problem; particularly in the sales org.

    Zuora Response

    Mar 17, 2015 – Director of Talent

    It is unfortunate that you feel that you've had a bad experience. We always look to invest in our people and continue to improve our professional environment. We're proud to have won a Glassdoor ... More



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