Zurich North America Reviews

Updated March 26, 2015
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3.5
259 Reviews
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Zurich North America CEO Martin Senn
Martin Senn
102 Ratings

Pros
  • Great people, work-life balance is emphasized and they invest in their employees (in 19 reviews)

  • Perfect for people looking to get their feet with, or to get a steady job with good benefits (in 18 reviews)

Cons
  • Work-life balance has become nonexistent as workloads increase (in 7 reviews)

  • Middle to Senior Management do not support employees, and look to mitigate you as a professional (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Zurich Insurance North America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zurich North America

    Pros

    Quality Paid Time Off
    Flexible Hours
    Salaries

    Cons

    Metrics Driven
    Development of employees
    Promotions within

    Advice to ManagementAdvice

    More leadership, personal growth, and time for one one one conversations.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zurich North America

    Pros

    very pro employee Culture. Training everywhere

    Cons

    too much of a boys club in some departments.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Striving for excellence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Process Analyst in Schaumburg, IL
    Current Employee - Business Process Analyst in Schaumburg, IL

    I have been working at Zurich North America

    Pros

    Zurich is a company that has a strategy and a plan to go from good to great. It also has a focus on its employees and customers.

    Cons

    Company is implementing an open seating arrangement and must insure that it provides enough group meeting space and privacy.

    Advice to ManagementAdvice

    Keep the lines of communication open.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claim Sp
    Current Employee - Senior Claim Sp

    I have been working at Zurich North America full-time (more than 10 years)

    Pros

    The salary is very competitive. Our office has a great team atmosphere.

    Cons

    The change to a new claim system has been cumbersome and impacts productivity.

    Advice to ManagementAdvice

    Understand what it is like to work at the "front lines"

    Recommends
    Positive Outlook
  6. Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zurich North America full-time (more than 10 years)

    Pros

    Corporate culture overall is respectful and positive. For the most part I am given the freedom to do my job and I am not micromanaged.

    Cons

    Opportunities to move up the corporate ladder are limited.

    Advice to ManagementAdvice

    The performance management process needs to be revamped to get rid of forced distribution.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Political and manipulated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zurich North America

    Pros

    Good learning experience if you survive an yr

    Cons

    Political and manipulative environment

    Doesn't Recommend
    Negative Outlook
  8. Insurance Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Assistant in Chicago, WI
    Current Employee - Underwriting Assistant in Chicago, WI

    I have been working at Zurich North America

    Pros

    Gives the best training to make their employees the best

    Cons

    Very intense environment, its the culture of the company. Driven by management

    Advice to ManagementAdvice

    Create a less tense environment, not so much micro-managed

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Used to be an excellent employer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zurich North America full-time (more than 10 years)

    Pros

    Back in the day- used to be mutual support between Managed Care and Worker's Comp. Claims. Upper management in both business units worked well and that positive energy filtered down.
    Employee benefits were good, but somewhat costly to the employee
    When the overall business was good, yearly awards (called STIPs) were great

    Cons

    In 2010-2111, the culture began changing and everyone in Managed Care felt it. In the US, company went thru 2 downsizing. Clearly, there was some nonperforming employees, but cuts were significant. Survived both transitions, but this left huge gaps in managing caseloads and responding to customers. Company's downhill journey began, with the company's insurance rating dropping and lost business.Management seemed immune to this- at least from the employee's view.
    A real double-standard also became apparent- managers were not held to business standards. Managers violated "Zurich Basics" and were not terminated, but slapped on the wrist instead.

    Advice to ManagementAdvice

    Practice what you preach. The "Basics" were written to outline business ethics, yet this was ignored. There was concrete and indisputable evidence of this practice occurring.
    Also, don't take an Excel audit sheet that captures all the necessary audit information and "re-create" it into nearly 16 pages of repetitive nonsense.

    Doesn't Recommend
    Neutral Outlook
  10. Overall good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigato in San Francisco, CA
    Former Employee - Investigato in San Francisco, CA

    I worked at Zurich North America

    Pros

    Zurich provided an amazing work life balance and great perks for its employees. Lots of ability to travel as well.

    Cons

    Not great career patching for employees. Goals changed regularly and that made it extremely hard to manage expectations for peers and employees

    Recommends
    Positive Outlook
    Approves of CEO
  11. Too big, many silos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Underwriter in Baltimore, MD
    Former Employee - Commercial Underwriter in Baltimore, MD

    I worked at Zurich North America full-time (more than 10 years)

    Pros

    Good people and technology. Strong market presence

    Cons

    too complex, communication is difficult

    Advice to ManagementAdvice

    break down walls between units

    Recommends
    Neutral Outlook

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