Zurich North America Reviews

Updated October 26, 2014
Updated October 26, 2014
229 Reviews
3.3
229 Reviews
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Zurich North America CEO Martin Senn
Martin Senn
89 Ratings

Review Highlights

Pros
  • Great people, work-life balance is emphasized and they invest in their employees (in 19 reviews)

  • Perfect for people looking to get their feet with, or to get a steady job with good benefits (in 18 reviews)


Cons
  • Work-life balance has become nonexistent as workloads increase (in 7 reviews)

  • Middle to Senior Management do not support employees, and look to mitigate you as a professional (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Processing Technician in Schaumburg, IL
    Current Employee - Processing Technician in Schaumburg, IL

    I have been working at Zurich North America full-time (more than an year)

    Pros

    Co-workers are wonderful, there is little to no corporate politics going on
    Lots of on-the-job training
    Networking and volunteer opportunities are available in abundance
    Benefits package

    Cons

    Some of the management team doesn't seem to respond well to employees advancing their careers by moving to other departments.
    Salary - underpaid compared to some other insurance companies

    Advice to ManagementAdvice

    You may find that some departments are more open to career growth than others. Great job in keeping all employees aware of big-picture policies and goals!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Large company with many opportunities to advance or move around from within and a good work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Zurich North America full-time (more than 3 years)

    Pros

    Good work life balance, tend to promote from within, offer on site training to advance career, active in local communities and charities, upper management values and rewards performance, incentives and perks available to valued employees,

    Cons

    too many subpar middle managers, technology is dated and in need of a face lift, upper management could listen to employee feedback more, turnover is an issue and underwriters handle larger workload than competitors, certain processes could use enhancements or be reconsidered altogether

    Advice to ManagementAdvice

    listen to employees and reconsider some unnecessary and time consuming admin and servicing procedures

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Zurich Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Schaumburg, IL
    Current Employee - Project Manager in Schaumburg, IL

    I have been working at Zurich North America full-time (more than 5 years)

    Pros

    Diverse environment, work life balance, great people, good pay and bonuses, good training programs, good benefits as far as vacation/PTO/sick days. You never feel over worked.

    Cons

    Very poor benefits as far as medical, eye and dental. Most of the open job opportunities are in Europe. Finally, the first company I've encountered where they don't require a pre-screening drug test (odd).

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zurich North America

    Pros

    KS office is one you want to work for.

    Cons

    Overcomplicated systems and processes. Too many levels.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Decent company if you get in the right department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Underwriter in Schaumburg, IL
    Former Employee - Assistant Underwriter in Schaumburg, IL

    I worked at Zurich North America full-time (more than 3 years)

    Pros

    Good pay, excellent 401k, decent staff members. Computers are constantly updated. Overall a decent place to work.

    Cons

    To much middle management. Constantly understaffed whereby it is your responsibility to stay late to finish all of your work. Expect to work 50 hours a week. Politics plays a crucial role in order to get ahead.

    Advice to ManagementAdvice

    Hire more management from within. The people with these so called high degrees are worthless.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Not the year of the employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zurich North America full-time (more than 10 years)

    Pros

    Job variety in terms of working with many kinds of customers. Good location.

    Cons

    This is supposed to be the year of the customer, but the staff is spread too thin to provide the extra attention they promise. Still have forced ranking, and management always blames you for an issue, even if you had nothing to do with it. You are constantly in a defensive mode. Only the favorites get what few perks they still have.

    Advice to ManagementAdvice

    Think about your people, and build loyalty back up. Question why Zurich has a bad reputation and it is so hard to get good people to come and work here. Dont just talk about employee engagement to try to keep your bonuses....do something about it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Zurich is a fast paced, collaborative underwriting environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Philadelphia, PA
    Current Employee - Underwriter in Philadelphia, PA

    I have been working at Zurich North America full-time (more than 3 years)

    Pros

    Zurich is a very strong financial company with good brand awareness, a wealth of knowledge, and great benefits.

    Cons

    Zurich prides itself on being the "first to the market" with trends in the industry. Their motto, "Change Happenz" is somewhat of a budding joke internally and externally as they are constantly changing the way they do things.

    Advice to ManagementAdvice

    3-5 years experience insurance is the most desirable asset a company could want. Be prepared for your talent to get offers for significant salary increases.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Overall experience has been good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in Schaumburg, IL
    Current Employee - Claims Specialist II in Schaumburg, IL

    I have been working at Zurich North America full-time (more than an year)

    Pros

    Work-life balance, great culture, many committees! 6% matching, 10% bonus

    Cons

    Workload is high and stressful

    Advice to ManagementAdvice

    Keep the "one Zurich" philosophy in mind no matter what

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    intern

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zurich North America

    Pros

    the community is great. the intern program really encompasses a variety of skills. definitely recommend going back

    Cons

    commuting can get a little stressful based on how far you live from the location. This could affect the work life balance

  11.  

    Great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Zurich North America full-time (more than 5 years)

    Pros

    Very comfortable place to work with great people. Amazing global opportunities - spent several years abroad in addition to US opportunities. Decent benefits, fair pay.

    Cons

    Very large, decision making can be a very bureaucratic process. Culture is relatively risk averse, making it hard to outperform peers.

    Advice to ManagementAdvice

    Find opportunities to increase the speed of decision making. Middle management needs to become leaner.

    Recommends
    Neutral Outlook
    No opinion of CEO

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