arvato AG Reviews

Updated August 14, 2014
Updated August 14, 2014
66 Reviews

2.6
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
arvato AG CEO Rolf Buch
Rolf Buch
6 Ratings

Review Highlights

Pros
  • Big company, Good benefits, professional environment & great work experience you can place on your resume (in 3 reviews)

  • Young group of people, made a lot of friends there and had overall a positive experience (in 2 reviews)


Cons
  • Treat employees like machine, senior management sucks and inexperienced (in 6 reviews)

  • Low salary and huge turnover of people (due to the salary most probably) (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    arvato Financial Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Integration Analyst
    Current Employee - Business Integration Analyst

    I have been working at arvato AG full-time for more than 3 years

    Pros

    high salary, work environment, trainings

    Cons

    benefits, growth, promotions, HMO, OT

    Advice to ManagementAdvice

    find a better HMO

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Big corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Purchasing Manager  in  Gütersloh (Germany)
    Former Employee - Purchasing Manager in Gütersloh (Germany)

    I worked at arvato AG full-time for more than a year

    Pros

    You get all the benefits that a big corporation has to offer.

    Cons

    Super political. Upper level management only playing games in order to increase their power. Very clique oriented...either you are with the "in" crowd that is quickly promoted or you aren't.

    Advice to ManagementAdvice

    Stop restructuring every 2 years and put in some upper level management that are there based on merit instead of who played the political game best.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    They played good cop, bad cop during the interview.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Campaign Manager  in  Dublin, Dublin (Ireland)
    Current Employee - Campaign Manager in Dublin, Dublin (Ireland)

    I have been working at arvato AG as a contractor for less than a year

    Pros

    The hiring process moved quickly and there were only 2 stages to the interview process.

    Cons

    Horrible at responding to emails and phone calls. Also, they have some sort of policy that prevent you from applying for a position again even if you were told you gave a good interview.

    Advice to ManagementAdvice

    Allow applicants to apply more than once.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Marketing internship based in London, arvato UK & Ireland head office.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing and Communications Intern  in  Hammersmith, England (UK)
    Former Employee - Marketing and Communications Intern in Hammersmith, England (UK)

    I worked at arvato AG as an intern for less than a year

    Pros

    -Close internal relationships with managers and other employees
    -exposed to many marketing practises.
    - was tutored, mentored and supported for the duration of the internship
    - Given many responsibilities from day one, including creating Press Releases and social media updates

    Cons

    Small head office, with other marketing/business development execs scattered around the UK and Ireland.

    Advice to ManagementAdvice

    Invest in an intern scheme, perhaps longer internships (3-6 months)

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Treated like a robot and not a person !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Venlo (Netherlands)
    Former Employee - Customer Service Representative in Venlo (Netherlands)

    I worked at arvato AG part-time for less than a year

    Pros

    Most co workers were nice.
    Salary was okay and average.
    Training was great.

    Cons

    Per 8 hour shift we were only allowed a maximum of 7 minutes to go to the toilet and get tea or coffee. Problems with computer system almost constantly crashing and freezing up.
    Having to take notes in wordpad. Also being told that if the computer system does this just ignore it and continue taking calls anyway. We had to log it in later. Also sometimes not being able to take short breaks or lunch due to many customers calling.

    Advice to ManagementAdvice

    My advice would be please do something about your servers. So that you can offer the best customer service possible. Also please do not treat us like robots. And please be more trusting of employees as they will work harder when they know they are being appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Out in the wilds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Swansea, Wales (UK)
    Current Employee - Anonymous Employee in Swansea, Wales (UK)

    I have been working at arvato AG full-time for less than a year

    Pros

    It's a job. Pleasant people to work with.

    Cons

    Comparatively low salary. Lack of consistent managerial support and guidance. Working with people doing the same job for the same parent company you are providing support for who work shorter hours, and get paid more with better sickness and pension benefits. The offices are in an obscure part of the town which means unless you drive or live on the doorstep the job isn't really viable. The job is part of the 'flexi hours' system; which would mitigate the transport problem by allowing us to use the works bus, or leave in time for the public transport bus. However the company are very inflexible about flexi hours. Which means a journey which should take an hour often takes up to three. My bill for transport to and from work is £315 a month as twice a week I miss the last bus home by minutes, so I have to take a taxi which totals nearly £60! If I were able to use the works bus and public transport it would be only about £55 a month. The inflexibility of the flexible working hours should be pointed out at interview stage.

    If at all possible try and get a job with the company Arvato are supplying workers for not Arvato. Their working conditions pay etc are almost always much better.

    Advice to ManagementAdvice

    Provide properly monitored and supported consistent training. Be a litle more flexible about hours (which are supposedly flexible, but aren't) as not everyone drives and busses are horrendously out of sync with the Arvato working shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Arvato does outsourced customer service for Microsoft and as such has a pretty solid position in the market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Gütersloh (Germany)
    Former Employee - Customer Service Representative in Gütersloh (Germany)

    I worked at arvato AG full-time for less than a year

    Pros

    Multinational environment, good trainings, technical backstopping available, normal business working hours.

    Cons

    Middle management is childish, distrustful of and uninterested in employees.
    Salaries are on the low side.
    Hardly any fixed contracts are awarded anymore.

    Advice to ManagementAdvice

    Try and improve the working atmosphere.

    Doesn't Recommend
    Negative Outlook
  9.  

    Good but not well paid, good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transaction Specialist  in  Dublin, Dublin (Ireland)
    Current Employee - Transaction Specialist in Dublin, Dublin (Ireland)

    I have been working at arvato AG as a contractor for more than a year

    Pros

    Multinational, different types of nationalities, good canteen,friendly people.

    Cons

    organisation, work by contract, projects that don't go well and finish earlier

    Advice to ManagementAdvice

    Be more clear

    Recommends
    Negative Outlook
  10. 1 person found this helpful  

    An impersonal, outsourced call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Potsdam (Germany)
    Former Employee - Call Center Agent in Potsdam (Germany)

    I worked at arvato AG full-time for less than a year

    Pros

    Good training
    It's a job!
    Relocation package

    Cons

    Low salaries
    A company without logic or reason that follows its master (Microsoft) blindly
    Terrible incentive scheme that is getting worse

    Advice to ManagementAdvice

    You wouldn't know their was a management with the disorganisation and how invisible they are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Working in arvato

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Training Lead
    Current Employee - Product Training Lead

    I have been working at arvato AG full-time for more than 5 years

    Pros

    Young, dynamic, successful, global, multinational.

    Cons

    Old fashioned, chaotic, flat, limited opportunities, traditional

    Recommends
    Positive Outlook
    No opinion of CEO

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