arvato AG Reviews

Updated March 29, 2015
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Employee Reviews

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  1. arvato digital services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV

    I have been working at arvato AG

    Pros

    Global company innovation is key.

    Cons

    Compensation could be a bit more competitive

    Advice to ManagementAdvice

    Good work!

    Recommends
    No opinion of CEO
  2. arvato digital services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Valencia, CA
    Current Employee - Anonymous Employee in Valencia, CA

    I have been working at arvato AG

    Pros

    The company offers flexible work hours, allowing time off when needed for events and vacations along with school. As far as schooling goes, arvato offers reimbursement up to $2000 annually for taking classes that pertain to your job. They offer good health care, eye, and dental benefits along with matching up to 6% when putting money into your 401k. arvato also allows personalization of work area, making your desk a more friendly, and the dress policy is not very strict, only requiring that you wear long pants with no holes in them.

    Cons

    arvato goes through phases every few months where they 'decide' that it is in the best interest of the company to rearrange management and in the process, most the people underneath management. On top of the confusion of who actual is your manager, the upper management doesn't seem to know what they are doing, and often are known to take vacations around the time when businesses that they are managing are supposed to be opening. The knowledgeable employees tend to be highly underpaid and tend to be overworked, often doing job duties other than their own. Upper management tends to look at numbers rather than quality of work or duties when rearranging the company and changes peoples duties to areas where they have little to no knowledge or are trying to get away from.

    Advice to ManagementAdvice

    arvato's management needs to stop looking at numbers when rearranging the company and start talking to people about their duties. They need to lower the amount of program/project/account managers and get more working staff; having 3 managers for every employee is a backwards way to manage a company and adds not only to confusion but also frustration. Also, defining business rules and processes in advance, along with defining requirements for new processes would help everyone out.

    Doesn't Recommend
    Disapproves of CEO
  3. good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cust Tech Support in San Diego, CA
    Former Employee - Cust Tech Support in San Diego, CA

    I worked at arvato AG

    Pros

    The benefits are amazing. Management really cares what you have to say and are always willing to work with you to fix the problem or find a better way of doing things. HR is always on their game, you can always expect a timely answer.

    Cons

    Well like all big companies there is the whole bureaucracy thing, there are times when info is slow to move and of course some decisions are based solely on numbers and not including what happens in real life, but this is expected with a big company and i think the good out weighs the bad here

    Advice to ManagementAdvice

    Nothing really here to say.

    Recommends
    Approves of CEO
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  5. Dying Industry in the NC Mountains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT in Weaverville, NC
    Current Employee - IT in Weaverville, NC

    I have been working at arvato AG

    Pros

    The location. Weaverville North Carolina is a beautiful place to live. It is very close to Asheville.

    Cons

    It is a dying industry.

    Advice to ManagementAdvice

    Don't burn your people out.

    No opinion of CEO
  6. Content Reviewer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Reviewer in Dublin, Dublin (Ireland)
    Current Employee - Content Reviewer in Dublin, Dublin (Ireland)

    I have been working at arvato AG full-time (more than a year)

    Pros

    - work with Google products, tools, PC
    - perks (free snacks for the fastest people in canteen)
    - pension&health insurance (after completion of 6 months of probationary period)
    - quaterly bonus (max. 4% of salary) based on performance

    Cons

    - dilettante management (especially Operation Leads) who is constantly demotivating employees
    - non-transparent system of promotion (better jobs are for ''very close friends'' of TeamLeaders/Operations Lead only)
    - low salary and low bonus
    - more strict criteria for bonus (targets getting more difficult to reach, min. 98% of performace for getting a bonus)

    Advice to ManagementAdvice

    - TeamLeaders and Operarations Lead should be more properly selected and trained for their roles (soft-skills, product knowledge, competency etc.)
    - provide transparent and fair system of promotion
    - allow fair career opportunity for each employee based on his/her real skills, background, experience
    - better paid roles are available exclusively for ''close friends'' of management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Wrong Management Potsdam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Potsdam (Germany)
    Former Employee - Customer Service Representative in Potsdam (Germany)

    I worked at arvato AG full-time (more than a year)

    Pros

    Nice people to work with.

    Cons

    Salary is too low.
    No air conditioner and in summer time is really hot.
    No improvement showed.
    No motivation.

    Advice to ManagementAdvice

    I do not think this would change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Customer service representative - handling customers' queries over the phone and by email.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Slough, Berkshire, South East England, England (UK)
    Current Employee - Customer Service Representative in Slough, Berkshire, South East England, England (UK)

    I have been working at arvato AG part-time (more than a year)

    Pros

    The management team does a good job in keeping its employees satisfied and they are always there to help. Useful if you wish to practice your communication skills.

    Cons

    As a CSR the job can be extremely repetitive as well as tedious. I don't advise you to join arvato as a CSR if you are looking for a challenging career, but hey an 18k salary is the reason why.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Great start of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at arvato AG

    Pros

    Lots of challenges and essential work eperience

    Cons

    Hard to get a bonus

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Much can be improved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Presales Consultant in Gurgaon, Haryana (India)
    Former Employee - Presales Consultant in Gurgaon, Haryana (India)

    I worked at arvato AG full-time (less than a year)

    Pros

    Couple of Pros of working at Arvato include flexible timelines, good friendly atmosphere

    Cons

    Difficult to get a hike or a bonus as it completely depends on the manager concerned. Job stability is another factor

  11. Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Gurgaon, Haryana (India)
    Former Employee - CSA in Gurgaon, Haryana (India)

    I worked at arvato AG full-time (more than a year)

    Pros

    Good Training, excellent work environment

    Cons

    Politics within employees and managment

    Advice to ManagementAdvice

    Try to give market competitive salary to employees who deserves

    Recommends
    Neutral Outlook
    No opinion of CEO

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