arvato AG

  www.arvato.com
  www.arvato.com

arvato AG Reviews

Updated October 4, 2014
Updated October 4, 2014
72 Reviews
2.6
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
arvato AG CEO Achim Berg
Achim Berg
0 Ratings

Review Highlights

Pros
  • Big company, Good benefits, professional environment & great work experience you can place on your resume (in 5 reviews)

  • Young group of people, made a lot of friends there and had overall a positive experience (in 2 reviews)


Cons
  • Senior management don't know what they are doing (in 7 reviews)

  • Low salary and huge turnover of people (due to the salary most probably) (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Xbox 360 Customer Support Technicican in Kitchener, ON (Canada)
    Former Employee - Xbox 360 Customer Support Technicican in Kitchener, ON (Canada)

    I worked at arvato AG full-time (more than an year)

    Pros

    I worked with good people. Management was genuinely interested in their employees

    Cons

    Hours. God help you if you got the graveyard shift.

    Advice to ManagementAdvice

    Allow more time to recover from bad calls. At the end I burned out because I couldn't take a break or even go to the washroom and I only 5 minutes personal time. Ever

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Nice experience to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Potsdam (Germany)
    Former Employee - Call Center Agent in Potsdam (Germany)

    I worked at arvato AG full-time (less than an year)

    Pros

    Young group of people, made a lot of friends there and had overall a positive experience. Friendly Management.

    Cons

    Low salary and huge turnover of people (due to the salary most probably).

    Advice to ManagementAdvice

    Make more group activities, some employees feels at time just as an anonymous number, try to let them understand you know who they are. Raise salaries to reduce turnover.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Disappointing Hard Workers need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)

    I have been working at arvato AG full-time (more than 3 years)

    Pros

    - Benefits Package
    - Open Door Policy so easy access to management
    - extremely tolerant with absenteeism and gaming the system
    - very flexible with scheduling for medical or family needs
    - Employee Purchase Program with some major vendors

    Cons

    - no pay raises
    - pay rate based on position with experience being irrelevant
    - serious lack of communication between the management and entry level staff
    - leadership skills lacking
    - no room for advancement as most departments are very small

    Advice to ManagementAdvice

    Hire some leaders, get better communication between departments and empower people to make decisions as it takes way too long to get even simple things fixed.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great place to work, too bad the outsourcer is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Monterrey, Nuevo León (Mexico)
    Former Employee - Customer Service Representative in Monterrey, Nuevo León (Mexico)

    I worked at arvato AG part-time (more than an year)

    Pros

    great enviroment and fantastic coworkers. It was a relaxed job in which I never felt stressed out. very neat decoration and clean, fresh spaces.

    Cons

    The outsourcer in my city is absolutely terrible, they fire peolple without rewarding the employee as the law requires them in my country. also, there should be more part time possitions available.

    Advice to ManagementAdvice

    Keep up the good work, and please make sure the prices you give away for the employees are not being stolen by the floor managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    overall, a good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Poznań, Greater Poland (Poland)
    Current Employee - Team Manager in Poznań, Greater Poland (Poland)

    I have been working at arvato AG full-time (more than 3 years)

    Pros

    decent
    honest
    pay on time
    nice people
    creates opportunities, or at least it used to. hope it will get better again when the crisis is gone

    Cons

    nothing really important, but the economic crisis is not helping them

    Advice to ManagementAdvice

    listen to your people

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Fabulous Experience with arvato

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Singapore (Singapore)
    Former Employee - Program Manager in Singapore (Singapore)

    I worked at arvato AG full-time (more than 3 years)

    Pros

    Offers lots of hands on learning experience and career development opportunities.

    Cons

    Can be very hectic at times when more than 1 priority tasks need to be handled at the same time.

    Recommends
    Positive Outlook
  8. 2 people found this helpful  

    Former employee (singapore)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Singapore (Singapore)
    Former Employee - Analyst in Singapore (Singapore)

    I worked at arvato AG full-time (more than 3 years)

    Pros

    Good colleagues, helpful bunch of ppl who are willing to guide you along.
    flexible in terms of working hours and locations.

    Cons

    low salary, little for promotion, no proper standard of promotion.high turnover, inefficient HR department

    Advice to ManagementAdvice

    a major re-org is needed.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Not up to expectation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at arvato AG full-time (more than an year)

    Pros

    average benefit provided. Good colleague

    Cons

    poor management. Poor working environment

    Advice to ManagementAdvice

    provide more benefits, improve working environment.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Kitchener, ON (Canada)
    Former Employee - Customer Services Representative in Kitchener, ON (Canada)

    I worked at arvato AG part-time (more than an year)

    Pros

    Pretty straightforward job duties (i.e. answer phone inquiries, assist customers in booking flights, cancelling flights, checking availability of flights, etc.)
    Lots of interesting people to working from different countries.
    Fairly flexible but start as Full-time before asking to go part-time if you're a student (they won't hire you if you apply for part-time usually)
    Get lieu hours for maintaining a certain level of customer satisfaction and ability with programs.

    Cons

    Not really a lot of growth opportunities.
    A lot of people who work there are somewhat depressed and feel like they've hit a brick wall in their lives.
    Work can be boring and monotonous at times.
    High turnover rate.

    Advice to ManagementAdvice

    Try to create more reward programs to boost moral.
    Create more opportunities for career development and growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    it is really good experience and i learn a lot from that job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Sydney (Australia)
    Current Employee - Team Lead in Sydney (Australia)

    I have been working at arvato AG full-time (more than 3 years)

    Pros

    i feel like i work in family enviornment staff was really very supportive

    Cons

    we should try before to get profit for company but it was late we did very best but in the end and it was very late
    we really needed the experts in the beginning

    Advice to ManagementAdvice

    should get the right and excellent staff to manage the company

    Recommends
    Negative Outlook
    No opinion of CEO

Work at arvato AG? Share Your Experiences

arvato AG

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.