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  1. 3 people found this helpful  

    Good product but poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Technician in Lehi, UT
    Former Employee - Customer Support Technician in Lehi, UT

    I worked at comScore full-time (less than a year)

    Pros

    It provides opportunity to work with others internationally. The colleagues are fun and the workplace is comfortable.
    Provide good compensation and benefits.

    Cons

    Lack the proper training and communication to grow and develop in the company. The product is extremely complex and you are placed in a position to be expected to learn and utilize it without any training courses. They are just beginning to build a decent knowledge-base to better this situation but it is still in the beginning stages.
    Management will promise to work with you so that there won't be any surprises on where you stand, but that is very far from the truth. It seems that the management is more focused on the drama within comScore than the customers they are supposed to support. Working hard goes unnoticed because most management is overseas. They report in on a phone call once a week to basically tell you what you are doing wrong. Always leaving you with a sense of discouragement and never knowing if you are going to have your position another week or not. For the Customer Support role, it does not seem to matter at all if you provide excellent customer service. The key is trying to read the minds of upper management.

    Advice to ManagementAdvice

    I wish they gave us this opportunity within the company to give advice. That would be a strong suggestion.
    Also, it can be difficult managing an office overseas, but management should also be responsible for learning how to better communicate with the team as that is part of the role. Unfortunately, the support team had to do this job. It would be very pleasing to encourage your team and staff at least every once in a while. Also, letting the team have the opportunity to give feedback and share ideas with others without feeling a sense of judgement and downgrading individuals who work very hard but may not have the aptitude or level of experience that other support technicians may have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer II in Reston, VA
    Current Employee - Software Engineer II in Reston, VA

    I have been working at comScore full-time (more than 3 years)

    Pros

    Working with smart people. Lot of things to learn..

    Cons

    Few management people are narrow minded which doesnt allow to grow.

    Advice to ManagementAdvice

    Use people well with their capabilities.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Generally an okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Manager in New York, NY
    Former Employee - Client Service Manager in New York, NY

    I worked at comScore full-time (more than 3 years)

    Pros

    Helpful people, exciting culture, generally easy work, excellent benefits - this is a good stop on the way to bigger and better things. Sr. management decides the direction of the company and that's that - there is no questioning it, but it is an excellent place to learn the ropes. I would strongly recommend this company to recent graduates, but you need to have an exit strategy in mind.

    Cons

    Massively political, dodgy practices, some pretty big egos which are unnecessarily inflated, limited growth opportunities

    Advice to ManagementAdvice

    Invest in ethics, be less driven by chasing the next quarter.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Campaign Manager in Chicago, IL
    Current Employee - Campaign Manager in Chicago, IL

    I have been working at comScore full-time (more than a year)

    Pros

    Depends what on what position. In the my department, you are basically dumped on and don't get compensated properly.

    Cons

    The workload, the people/environment can be stifling

    Advice to ManagementAdvice

    Rewards based on someone's performance

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Start your career here then quickly move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at comScore

    Pros

    Nice office, always has food and snacks to eat. Great company to have on your resume, especially if you want to continue working for a digital analytics company.

    Cons

    Managers do not know how to manage. I know this is a blanket statement but in certain departments managers are not supportive and talk down to their workers, causing them unnecessary stress and creating a hostile work environment. If you do accept their offer, do not expect any kind of bonus or a pay increase overtime. They are known for keeping employees pay the same even if they do receive a new title.

    Advice to ManagementAdvice

    When placing someone in a management position, make sure they understand the proper way to manage people. This may sound very obvious but the high turnover in a particular department is a sign that the manager isn't doing a very good job. If someone does not have any management experience, you should put them in a management training course so they have a better understanding of how to properly handle workers. It truly is a shame to lose good workers because of one persons poor management skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at comScore full-time (more than 5 years)

    Pros

    Good team members
    Open source environment
    New technologies
    Great parties

    Cons

    Chicago is not HQ
    Not a lot of growth since quite some time
    Business model needs improvement

    Doesn't Recommend
    No opinion of CEO
  8. 4 people found this helpful  

    A company with (1) goal: get acquired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at comScore full-time

    Pros

    - respectable reputation from the outside looking in
    - Excellent thought-leadership research being published routinely
    - one of the original analytics companies in the digital space led by pioneers in market research
    - some talented people, albeit they don't stick around for very long :(
    - It's fun to count the # of swear words the CEO can spew out when people forget to mute their lines during large internal conference calls. His temper is legendary.

    Cons

    - most unprofessional leadership / management i've reported to (+20 year career) = dishonest, fear-driven environment of the highest order.

    - little to no valuable hands-on training despite what they tell you = you have to work all the time to keep up. You will often times do the work of (2) people. You're in the deep-end from the day you start.

    - I've overheard SVPs concede that they'd NEVER sell for this company based on how they manage the business. Highly erratic revenue goals = very erratic (poop rolls down hill) management practices.

    -comScore is chronically laying people off in pursuit of trying to remain profitable. Understaffing is the norm there & you will work evenings & weekends regularly AND you will encounter checkpoints w/out anyone there to address client-facing time-sensitive requests everyday = bad for business relationships

    -Their legacy business (syndicated) is on the verge of decline based on the rapid evolution of media buying & the the rapid decline of their consumer panel which is among their only 'real' differentiators among competitors. This is exactly why the want to SELL the company.

    -They do not have a credible footprint/measurement approach in the mobile channel which is as important as their efforts to develop multi-platform solutions = soon will run into a brick wall if they're not acquired. Their business has an expiration date & it's closer than it appears.

    Advice to ManagementAdvice

    Keep on truckin'!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Survey Research Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Survey Research Director in Seattle, WA
    Former Employee - Survey Research Director in Seattle, WA

    I worked at comScore full-time (more than a year)

    Pros

    People are what make comScore great. From the leadership on down they are approachable and supportive.

    Cons

    Project driven environment and sometimes there can be extremely tight timelines. Account folk (i.e. VPs/SVPs) do not necessarily have a research background. They will alter deadlines and even change the scope of work on you without your knowledge. This unfortunately mean that you need to take an aggressive project management role in addition to your other duties.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    overall, good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at comScore full-time (more than a year)

    Pros

    some telecommuting permitted; nice coworkers and colleagues

    Cons

    long day so telecommuting helped

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Decent First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist in Seattle, WA
    Former Employee - Client Service Specialist in Seattle, WA

    I worked at comScore full-time (less than a year)

    Pros

    The satellite offices allow to you to work with much freedom and independence. The Pioneer Square office in Seattle, in particular, is in a great location. comScore is well-known in digital advertising and therefore makes for a decent first job.

    Cons

    I joined comScore with one of their acquired companies. From the onset, it was very clear that employees of acquired other companies were not happy with the way integration was handled and I quickly gained the same opinion. With very few growth opportunities and poor access to management, many of my former team members left within the first year.

    Advice to ManagementAdvice

    Take the time to listen to your employees and respond to their concerns.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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