e-Dialog Reviews in Burlington, MA

Updated March 7, 2014
Updated March 7, 2014
73 Reviews

2.4
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Denton
7 Ratings

Review Highlights

Pros
  • Dress code is very lax, people wear jeans flips flops and some people have mohawks (in 9 reviews)

  • I worked along with some great people who I became good friends with (in 8 reviews)


Cons
  • Extremely long hours with no reward (in 7 reviews)

  • Dated tools and no one left who knows how to manage them (in 7 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1.  

    Lots of turmoil, lack of solid leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst  in  Burlington, MA
    Former Employee - Business Systems Analyst in Burlington, MA

    I worked at e-Dialog full-time

    Pros

    The existing leadership tries hard to communicate well. The energy in the workplace is generally very positive. Bright people, working hard.

    Cons

    The existing leadership tries hard to communicate well, but frankly it just doesn't work. There has been significant senior leadership turnover and that has lead to confusion and turmoil even at the lowest levels of the company. Some Jr. managers just weren't good at their jobs and Sr. Management didn't figure out how to coach them well and develop them. I observed some really hard working people be overlooked and under-appreciated.

    Advice to ManagementAdvice

    Figure out a communication plan and keep everyone on the same page. I would only cautiously recommend working here - its not an easy place to survive. Those that do thrive you need to embrace and support.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Excellent entry level jobs in digital

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Manager  in  Burlington, MA
    Former Employee - Client Services Manager in Burlington, MA

    I worked at e-Dialog full-time for more than 3 years

    Pros

    You get access to work with some of the best brands in the world. Given the opportunity, entry level employees can quickly work up to more senior level roles and tiers of responsibility.

    Cons

    Inexperienced 'work ethic' and sense of entitlement from recent grads creates pockets of negativity in Company culture.

    Advice to ManagementAdvice

    Lead, develop and mentor recent grads - convince them to do the work instead of demanding it

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    A very mixed environment of helpful and hostile during a transitional period.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Mnanger  in  Burlington, MA
    Former Employee - Inside Sales Mnanger in Burlington, MA

    I worked at e-Dialog full-time for more than a year

    Pros

    The original VP of Sales was a great team builder and manager

    Cons

    Peers and sales team had a hostile proprietary attitude towards new hires in their arena.

    Advice to ManagementAdvice

    Determine that all members of a department including management are qualified and open to new approaches and ideas.

    No opinion of CEO
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  5. 3 people found this helpful  

    A mere shadow of the company it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA

    I worked at e-Dialog full-time for more than 3 years

    Pros

    The company is full of smart and hardworking people. Most are willing to go above and beyond to get the job done. The atmosphere and dress code are casual, and it's okay to work from home if you need to. Twenty-five cent snacks are also nice.

    Cons

    This used to be a great place to work. The clients list was quite impressive. The employees were fun-loving. Successes were celebrated, and employees truly felt like they were direct contributors. Training and development was a major focus, and growth within the company felt like it was always a possibility. Everyone was always overworked, and we all knew that needed to change, but with such a high morale, it was still a good place to work. I would have easily given it a 4-5 star rating.
    That all changed in early 2011, after the company officially became a part of GSI. Layoffs ensued, the company lost its stride, and the e-Dialog culture disappeared. The already overworked staff became more overworked, and trust in upper management disappeared as people began to worry about their jobs.
    Middle management has tried to bring up morale trying to make people feel informed, but with on-going changes in processes, structure and leadership, it's clear that middle management is in the dark and upper management has no idea what to do next. An environment that was once very team-oriented has now become one where it's every man for himself, with constant tension and finger-pointing. Clients are leaving, and the employees that aren't getting laid off are leaving on their own, one by one. It's a sinking ship.

    Advice to ManagementAdvice

    eBay is known to be a good place to work, so one can only hope that now, as e-Dialog and GSI become more enveloped into eBay, things will turn around quickly.
    In the meantime, the folks at the top need to do a better job of keeping everyone else truly informed, and make sure that employees feel more valued and less like they could lose their job at any moment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    No No initiative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Campaign Associate  in  Burlington, MA
    Current Employee - Campaign Associate in Burlington, MA

    I have been working at e-Dialog full-time for more than a year

    Pros

    - Friendly co-workers
    - Casual dress code
    - Flexible telecommuting availability
    - Breakfast, snack and soda benefits.

    Cons

    - Management turnover every 3-6 months; different talking head presenting company outlook every other meeting
    - Middle management isn't kept in the loop
    - Company as a whole lacks initiative
    - Hiring process is handled out-of-office; managers high up need to get reqs approved despite roles clearly not being filled
    - Morale on company is low. Layoffs occurring with little-to-no explanation

    Advice to ManagementAdvice

    Find some direction, find a consistent voice, bring the subcompanies (TrueAction, MBS, Fetchback, etc.) together under one voice only once each company has the staff and knowledge to stand alone. Also, fix your hiring process.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    By far the worst place I've worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Software Engineer  in  Burlington, MA
    Current Employee - Contract Software Engineer in Burlington, MA

    I have been working at e-Dialog as a contractor for less than a year

    Pros

    I worked along with some great people who I became good friends with. Though most are highly skilled, it's very common to end up doing something different than what you were hired for. In the end, you could end up feeling very frustrated as you spin your wheels working on something you could care less about while using very outdated technology (Perl, ColdFusion, etc…)

    Cons

    The place is a total dead-end. The same frustration of going nowhere and working on aimless tasks seems to be shared among most employees. As far as the engineering department, it seems like it's straight out of a book that could be titled "Worst Software Practices". There isn't time to do things right, but there's plenty of time to be fixing bugs and rewriting code.

    It's definitely not a place where you could grow as a software engineer as there is absolutely no concern for code craftsmanship.

    Within my last two weeks there, I saw about 5 other people leaving as well, which is a big red flag that there's something definitely wrong with the place. In addition to employees, I saw them losing several big clients.

    Advice to ManagementAdvice

    Get some direction on where to take the company and how to be more innovative.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Storming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Campaign Specialist  in  Burlington, MA
    Current Employee - Campaign Specialist in Burlington, MA

    I have been working at e-Dialog full-time for more than a year

    Pros

    Casual Dress Code, Bagel Wednesday

    Cons

    Employees being overloaded with work, constant system instability, slow career growth

    Advice to ManagementAdvice

    Hire additional resources to support clients and invest in your platform ASAP

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A lot of change yet going nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA

    I worked at e-Dialog full-time for less than a year

    Pros

    Youthful company with friendly, smart and passionate individuals.
    Provide workers with quality equipment to do their jobs; laptops, software, iPhones, etc..
    Nice office space.
    Top clients.

    Cons

    Not what is used to be.
    Employee moral is really low due to so much change at the top and layoffs; went through 3 presidents in 6 month period.
    Dated technology and platform issues cause many headaches and an overload of work.
    Initiatives start but are never finished, leaving some people doing one thing while others are doing another.
    Rather disorganized.
    High employee turnover.
    Work/life balance non-existent.
    Office location stinks.

    Advice to ManagementAdvice

    First, stick around for longer than a few months and develop a well thought out road map out of this mess. Second, institute the road map from start to finish and ensure complete buy in. Third, continue to invest in upgrading the platform. Fourth, relieve employee workload. Fifth, provide stability and proof that things are getting better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good but bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Burlington, MA
    Current Employee - Software Engineer in Burlington, MA

    I have been working at e-Dialog full-time

    Pros

    Company is doing an ok job

    Cons

    Company needs to improve a lot

  11.  

    New Management Team, Exciting Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at e-Dialog as a contractor for less than a year

    Pros

    Great vibe. excellent people. Big changes announced recently to employees. Great new GM/ COO and great CTO with the right vision for new broader organization. People are coming back! John Healy has moved on to another company.

    Cons

    Very fast pace. You have to be able to keep up. Must be able to deal with customers. Salaried competitive, not market leading

    Advice to ManagementAdvice

    Keep on heading in the direction you have set.

    Recommends
    Positive Outlook
    No opinion of CEO

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