eBay Enterprise Reviews

Updated July 21, 2015
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2.8
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Recommend to a friend
Approve of CEO
eBay Enterprise President Craig Hayman
Craig Hayman
2 Ratings

Pros
  • The only pro is that you can work from home but that's not even great because you are expected to work 60 hours a week (in 13 reviews)

  • Bagels on Wednesdays, Chips on Fridays (in 11 reviews)

Cons
  • Working from home should be consider to create better work/life balance (in 24 reviews)

  • no career path , no work life balance , bad senior management, instead of fixing the source of the problems they fall trying, by adding a new process (in 9 reviews)

More Pros and Cons

9 Employee Reviews

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  1. eBay Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Eau Claire, WI
    Current Employee - Operations Supervisor in Eau Claire, WI

    I have been working at eBay Enterprise

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits, good PTO, good room for promotion. The center itself is clean and well-maintained. We have on and off-site IT that can assist with issues 24 hours a day.

    Cons

    Takes a long time to make business decisions. Hiring decisions are outsourced to a talent acquisition team that knows little about our day-to-day business, which makes it difficult for me to hire to fit my needs.

    Advice to Management

    Cutting the red tape so that decisions that affect a specific site are made in that site. So often positive change is stalled by higher-ups that don't see the value because they are not close enough to the issue.


  2. Helpful (3)

    Wouldn't recommend.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Eau Claire, WI
    Current Employee - Customer Service Representative in Eau Claire, WI

    I have been working at eBay Enterprise full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits(over 100 hours of paid time off) and health insurance(very good, hard to come across). Flexible with schedules for school. Nice break room. Pretty easy work. Generous amount of sick/late days. Time+time and a half for holiday pay(×2.5)

    Cons

    Little to no room for advancement. Calls are graded with a book to the face. Benefits will likely disappear as eBay is looking to sell EBay Enterprise. No good recognition program. Questionable management. Training has little hands on practice. You'll have to start as a temp. HR can be really rude. Favoritism.

    Advice to Management

    Listen to your employees, they have a lot of good ideas as they are working directly with the customers.


  3. Helpful (3)

    No work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eau Claire, WI
    Former Employee - Anonymous Employee in Eau Claire, WI

    I worked at eBay Enterprise

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits. Nice break room. Great local IT department.

    Cons

    Pay, very arrogant leadership. HR issues.

    Advice to Management

    Listen to everyone and help. Employee engagement survey is always a "knee jerk" reaction. Senior management consistently waits for Pulse survey too see how to improve work environment, but does little to nothing to make changes and then "props" whatever changes were made like a big victory!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Hard work, little reward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Team Leader in Eau Galle, WI
    Current Employee - Call Center Team Leader in Eau Galle, WI

    I have been working at eBay Enterprise full-time (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    The work environment in the call center allows for flexibility.

    Cons

    Mandatory extra time and under time can leave you in the lurch.

    Advice to Management

    Please do a better job of forecasting


  6. Helpful (3)

    Great pay--Not the best work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eau Claire, WI
    Former Employee - Customer Service Representative in Eau Claire, WI

    I worked at eBay Enterprise part-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Pay, Lots of paid time off, Helping to get people through their problems was a rewarding feeling

    Cons

    A lot of negativity, You get yelled at on the phones/on emails a lot, Sometimes management did not seem to genuinely care about employees

    Advice to Management

    Get to know employees better to help them toward their goals


  7. Helpful (1)

    CSSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eau Claire, WI
    Former Employee - Customer Service Representative in Eau Claire, WI

    I worked at eBay Enterprise part-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Flexible scheduling for a college student, good pay for college student, and great training.

    Cons

    Crowded atmosphere and some employees were able to retain jobs after holiday season due to connections.

    Advice to Management

    Take care of your employees based on numbers they produce not by who they know.


  8. They start you painstakingly slow, but reward success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Relations Representative in Eau Claire, WI
    Former Employee - Guest Relations Representative in Eau Claire, WI

    I worked at eBay Enterprise full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company recognizes talent and will reward good work with a very rapid promotion schedule.

    Cons

    They expect very little from their initial phone rep hires, and treat them like the lowest common denominator across the board.


  9. Helpful (2)

    Keep looking...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eau Claire, WI
    Current Employee - Anonymous Employee in Eau Claire, WI

    I have been working at eBay Enterprise

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The insurance benefits Some verticals can work from home

    Cons

    Management is terrible They hire people to be supervisors who have never worked in a call center and have no clue The people in the trenches, on the phones, are the ones who keep this company in business. Yet they're the least well treated--pay is poor, no bonuses, always understaffed. They keep people who can't do the job, just to have a warm body to answer the phone. The longer you've been there, the more work and crap they pile on you with no pay increase.

    Advice to Management

    Start getting rid of some of the slackers around there. You have good people who have hung in there for years, yet you don't recognize that. I've never been treated so poorly by a company. You have supervisors who don't know what they're doing and pass off their work onto their underlings to do, then take the credit themselves. This could be a decent company if management would wake up and start treating people like VALUED employees.


  10. Helpful (2)

    GSI Might Make the World Go Round...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalations Desk in Eau Claire, WI
    Current Employee - Escalations Desk in Eau Claire, WI

    I have been working at eBay Enterprise

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    GSI Commerce is a young, vibrant company with a lot of potential and a lot of kinks to work out; that means lots of headaches, but lots of opportunities; that means lots of confusion, and lots of opportunity to be a top performer who provides direction and clarity. The people are great and the processes are improving. Still receives a middle of the road overall rating for the kinks yet to be worked out.

    Cons

    Despite plenty of communication tools, very poor, often barely understandable communications; mostly a reflection of management's poor to non-existent communication skills. Constant electronic communications and directives practically kills the human side of contact center work, leaving a floor of reps often uncertain about what to do or how to handle what should be routine situations. Despite the mess that comes out of this method, the relationships that develop make the atmosphere magnetic, and somewhat addictive.

    Advice to Management

    Get on the floor more. Shift focus from numbers to people, provide world-class service, and prosper!



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