eBay Inc. Reviews in Draper, UT

Updated October 14, 2014
Updated October 14, 2014
1,127 Reviews
3.7
1,127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
eBay Inc. President and CEO John J. Donahoe
John J. Donahoe
761 Ratings

Review Highlights

Pros
  • Depending on your area in the company, there is a real emphasis on work-life balance (in 110 reviews)

  • Alignment and strong purpose, working with very smart people - have direct impact from UK (in 55 reviews)


Cons
  • Once you reach manager level or higher, work-life balance will suffer (in 72 reviews)

  • Frequent senior management attrition, leading to reorgs / policy changes (in 40 reviews)

More Highlights

68 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great Company Culture, Competitive Salary, GREAT Benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Systems Analyst in Draper, UT
    Former Employee - Technical Systems Analyst in Draper, UT

    I worked at eBay Inc. full-time (more than 10 years)

    Pros

    eBay has a really fun culture and value employee input. By the time I left, over 80% of the company had been there 5 years or more. That tells you alot about how nice it is to work there. One of the killer benefits is every 5 years they give you 1 month paid sabbatical.

    Cons

    Most people don't leave a company, they leave a Manager, this was the case with me. Would love to go back to a different team. Really miss the culture of the company as a whole.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Draper, UT
    Former Employee - Intern in Draper, UT

    I worked at eBay Inc. as an intern (less than an year)

    Pros

    Some of the best reasons to work here include the flexibility and the people. They are trying to build a culture of great customer service. Free soda.

    Cons

    Unpaid internship. Lack of communication and direction from upper management. Unpaid internship. Lack of communication from upper management.

    Advice to ManagementAdvice

    Communicate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Be careful who you work directly for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT

    I worked at eBay Inc. full-time (more than 3 years)

    Pros

    The company as a whole has a great culture. They have the right basic ideas for how to manage a large scale call and operation center. There are constantly events and recognition programs that keep the employees engaged and energetic about their jobs. Quarterly bonuses are always good if you do your job, and the benefits and stock purchase program are amazing. Yes, you have to deal with angry customers...but that's true of any call center.

    They have a lot of on-site perks at the Draper office too...a state of the art gym with free classes (spin/yoga/etc), two basketball courts, half a soccer field, a nicely stocked restaurant, a morning cafe, a game room, and computers allocated for personal use. They do movies in the large theater they built for company events, and provide food/snacks on days they know it'll be very busy (or sometimes just to say "thanks" for doing your job. The soda machines are free (may be a con if you end up drinking too much...lol) You get gifted a lot of swag too, by the end of my time there I never had to wear my own clothes, I always had an ebay shirt to wear!

    They're also super involved in the community, attending events (or sometimes even having booths) to promote support of the community and growth of the culture. They have an employee recommended grant program that allows employees to nominate what favorite local non-profit ebay gives money to. You can tell they really care about giving back to the communities that their employees are from.

    Cons

    If you get the wrong manager it can literally kill your career. Many of their supposed policies are really "guidelines" and while HR will make recommendations based on those guidelines, they leave the final decision on any actions to the direct team leader. So if the team lead doesn't mesh with the employee...regardless of how well the employee works...that employee is either dead in the water (you need team lead approval to get off a team) or will eventually be terminated. I watched multiple top performers get transferred to another team lead and suddenly be branded "bad" and either demoted or fired within months.

    Also, depending on your department different guidelines are interpreted differently. For example, the attendance guidelines in one department apply an "occurrence" for every day missed even with a doctor note for a serious illness. (5 in six months and you're terminated...bad if you get a week long flu) But in another department a week long absence due to a flu would only get you one occurrence. Of course, no one tells you it's different from department to department until they're taking action (write ups/termination/etc) so if you start off in the 1 occurrence department but transfer to the daily occurrence dept you could come back from your illness to a pink slip. They tell you to stay home if you're sick, but you can lose out on the ability to be promoted (or get bonuses) if you actually do stay home since they won't allow those things when you're on write up, and you're written up after three in 6 months (again...really only an issue if you get a serious illness for more than a couple days). They claim to make work-life balance a priority, but their attendance guidelines (as certain departments and/or team leads apply them) don't mesh with that idea.

    Advice to ManagementAdvice

    Two things...to address the cons mentioned above, solidify the guidelines as policies and make them be consistent through each department. No employee should have actions taken by one team lead just to be told by another that they would never do that.

    Secondly...Decide if you want to cater to large retailers or small businesses. OR create different policies for each. Things that work for a big business like Best Buy won't work for the single mom trying to make a little extra selling coach bags she picked up at a clearance sale. Almost all of the major frustrations from your customers lie in that disconnect.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great pay and benefits but decisions aren't thought out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT

    I have been working at eBay Inc. full-time (more than 5 years)

    Pros

    Great pay and benefits. Clean facilities. Sabbatical every 5 years.

    Cons

    When changes are made it's by one department without considering the impact on other departments resulting in months of customer service having to deal with the frustrated customers as management tries to figure out a fix.

    Advice to ManagementAdvice

    Unify the departments and initiatives. Listen to the agents taking the calls - they know what's happening.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Great company and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Services Representative in Draper, UT
    Current Employee - Business Services Representative in Draper, UT

    I have been working at eBay Inc. full-time (more than 3 years)

    Pros

    eBay is very interested in learning how to make the workplace better. They listen to their employees and make changes that make sense.

    Cons

    Hiring process is a little slow. Customers can be demanding and don't understand how to run their own business.

    Advice to ManagementAdvice

    Keep listening to your employees

    Recommends
    No opinion of CEO
  7.  

    It's been great for the most part, learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach in Draper, UT
    Current Employee - Coach in Draper, UT

    I have been working at eBay Inc. full-time (more than 5 years)

    Pros

    gym, benefits, culture, sabbatical, location

    Cons

    management, high demand, compensation, humidity of building, career progression

    Advice to ManagementAdvice

    focus on supporting, making teams feel valued, and career progression

    Recommends
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Too many greedy decision makers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Integration Specialist in Draper, UT
    Current Employee - Integration Specialist in Draper, UT

    I have been working at eBay Inc. full-time (more than 5 years)

    Pros

    The people you work with will become your family.

    Cons

    - Company politics are ridiculous, and it takes knowing the right people to get anywhere in the company.
    - True talent is not recognized and the "teachers pet's" are allowed to steal credit from those who are driving the business.
    - Tenured employees who know the business are compensated the lowest, and it takes leaving the company and coming back in as an external hire to get decent pay.

    Advice to ManagementAdvice

    Recognize those who are truly driving the business, and utilize the tremendous amount of talent you have right in front of you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    EBAY is once again getting top heavy.

    Former Employee - Key Account Manager in Draper, UT
    Former Employee - Key Account Manager in Draper, UT

    I worked at eBay Inc. full-time (more than 5 years)

    Pros

    The pros for this job is the insurance. They offer great insurance. The company offers great training for each position.

    Cons

    The compensation is off with other jobs in the same area. Maybe there is where you have to figure out how much good insurance with worth to you. Every few years EBAY management likes to create management positions and they get very top heavy and then they come in with a reduction of force. Just once business gets profitable they over fill and then everything is in cycles and then people are once again out of work.

    Advice to ManagementAdvice

    Keep things in perspective and manage in a moderate growth plan. The RIF's are not cool.

  10.  

    Fun and interesting job, but managers play favorites, and are unavailable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Investigator in Draper, UT
    Current Employee - Fraud Investigator in Draper, UT

    I have been working at eBay Inc. full-time (more than 8 years)

    Pros

    Interesting, fast moving, good benefits, chances to move up in the company if you are favored.

    Cons

    Very biased in favor of gay community who get promoted even when they aren't the best workers, lack of communication with employees, deceitful behavior of management. Micromanagement to extreme.

    Advice to ManagementAdvice

    Be up front and honest with employees, be fair with judging performance of all employees, improve management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Draper, UT
    Current Employee - Business Analyst in Draper, UT

    I have been working at eBay Inc. full-time (more than 8 years)

    Pros

    Personal development, diverse culture, great job benefits with tuition reimbursement, 401k, solid healthcare, stock options, and other optimal options such as pet insurance and adoption assistance

    Cons

    Company is past it's prime and showing. No longer an innovator and slow to implement necessary changes. Feels out of touch with customer base.

    Advice to ManagementAdvice

    Get to know your customer and truly center them I each decision made - none of the current lip service, but truly identify customer profiles and work to serve multiple customers at the same time. No more one size fits all approaches.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at eBay Inc.? Share Your Experiences

eBay Inc.

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.