eBay Inc.

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eBay Inc. Reviews

Updated January 28, 2015
Updated January 28, 2015
1,213 Reviews
3.7
1,213 Reviews
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eBay Inc. President and CEO John J. Donahoe
John J. Donahoe
804 Ratings

Review Highlights

Pros
  • Depending on your area in the company, there is a real emphasis on work-life balance (in 114 reviews)

  • Alignment and strong purpose, working with very smart people - have direct impact from UK (in 56 reviews)


Cons
  • Once you reach manager level or higher, work-life balance will suffer (in 73 reviews)

  • Frequent senior management attrition, leading to reorgs / policy changes (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    ***If you are considering applying for eBay Customer Service, read this first.

    Current Employee - Customer Service M2M Appeals Team in Draper, UT
    Current Employee - Customer Service M2M Appeals Team in Draper, UT

    I have been working at eBay Inc. full-time (more than 3 years)

    Pros

    Working for eBay the 1st time around: Was a customer service agent on the Buy/Sell team. It was overall a great job!

    Cons

    Coming back to eBay after leaving to try out a career change: Hired for M2M APPEALS team. *Worst Job I have ever had* Experience: Customers wait around an hour to speak with you because of high turnover. The majority of the time you then have to tell the already angry customer bad news. Example: eBay made me take a return on a $300 item and the buyer sent me back a box full of rocks! (You then explain "this is the cost of doing business, we cant prove this is the case", the seller is now out the money and item). *Transferring Teams: You will not be able to change departments unless the wait time is handled. It has been up to an hour or so wait to call in for almost a year. Even with a posting for my old job open, Im not allowed to apply. *Pay: This team currently starts off at the same pay as the other departments I worked in even though it is a Much harder job by far.

    Conclusion: Do not accept a job in the M2M Escalations or Appeals departments, unless you are ready to have hundreds of very upset callers in queue for you. If you love telling people "no" this is the job for you. EBAY OVERALL: Awesome company; my first two positions there were absolutely great. Just wait till something outside of M2M is hiring and you will love the company.

    Advice to ManagementAdvice

    Management Ive worked with is doing the best they can, but management higher up should consider that the M2M team is basically the dumping ground for the rough calls and that turnover will stay an issue until some of the rough calls are split up between departments. Maybe even give examples of the exact types of calls you'll be dealing with before getting hired. (My managers personally have been awesome people that are doing their best in a very tough department.)

  2.  

    I have been working at eBay Inc.

    Pros

    First reason is the brand name you get , secondly you are getting equally good compensation and the last but not the least , the work satisfaction .

    Cons

    I don't have any cons to report .

  3.  

    A good place to stay if you have an awesome project

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc. full-time (more than a year)

    Pros

    Big eCommerce offers you deep understand on millions of users and get a chance to do experiment on user design. A good learning from different domain and cross functional work with different team.

    Cons

    Too many layers; project not moving on fast enough; too many people who talk but not work; always re-org

    Advice to ManagementAdvice

    Why everything is tie to GMV? Don't you think build right product can strengthen the public confidence and return with stock increase?

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Overall great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Jose, CA
    Current Employee - Senior Manager in San Jose, CA

    I have been working at eBay Inc. full-time (more than 5 years)

    Pros

    Upward mobility, flexible schedules, supportive management.

    Cons

    Does not have all perks of some other internet companies like free food. Facilities are ok.

    Recommends
    Neutral Outlook
  6.  

    Great company, be prepared to bring your A game.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at eBay Inc. full-time (more than a year)

    Pros

    It's a great company full of talented people. The entire org is changing right now and there is a lot of enthusiasm among (new) leaders. Chief Product Officer, CEO-designate, head of design. Great stuff and HUGE assets that haven't been leveraged nearly as much as they should.

    Cons

    Management does not like being questioned too much. The plan is the plan as far as they are concerned and they seem to also not be ok with bad news. Or failure. It happens, and it shouldn't be something people need to be ashamed of. Also there is a culture of needing to be gray-haired to hold VP title.

    Advice to ManagementAdvice

    Focus on the young people on the team. Let them build what they want. Stop planning a year out. Move fast and break things. You don't need more oversight, you need as little oversight as possible until it's ready to go live. Younger teams at startups are building products that kick our butts. Why not try letting a team like that work autonomously?

    Recommends
    Positive Outlook
  7.  

    Member of Technical Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member of Technical Staff I Software Engineer in San Jose, CA
    Current Employee - Member of Technical Staff I Software Engineer in San Jose, CA

    I have been working at eBay Inc.

    Pros

    Great work atmosphere and lot of scope for innovation, if you are willing to think out of the box sky is the limit

    Cons

    Improve cafeteria and other facilities

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company but needs stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect in San Jose, CA
    Current Employee - Architect in San Jose, CA

    I have been working at eBay Inc. full-time (more than a year)

    Pros

    Great company, great pay but needs stability

    Cons

    Constantly changing priorities that leaves employee morale at the floor

    Advice to ManagementAdvice

    Do not change your strategy every year and run like headless chickens

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Nice Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer II in San Jose, CA
    Current Employee - Software Engineer II in San Jose, CA

    I have been working at eBay Inc.

    Pros

    Good working environment and technologies used.

    Cons

    Work load in few teams.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Brilliant Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Inc.

    Pros

    Open people. Lots to learn. Lots of amazing intern events like Power[UP]

    Cons

    For me the bad part was that my internship was at a weird time, so not many interns towards the end, but the company is amazing

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc. full-time (more than 10 years)

    Pros

    One of the top benefits packages I have seen including amazing insurance, four week sabbatical, generous time off. Work-life balance is good.

    Cons

    The communication with top level management is practically nothing. It has been a year of "we said this, but really we meant this. SUPRISE!"

    Advice to ManagementAdvice

    Be more open, honest. As employees we don't need corporate speak.

    Recommends
    Negative Outlook
    Disapproves of CEO

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