eBay Inc.

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eBay Inc. Reviews

Updated January 24, 2015
Updated January 24, 2015
1,207 Reviews
3.7
1,207 Reviews
Rating Trends

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Approve of CEO
eBay Inc. President and CEO John J. Donahoe
John J. Donahoe
800 Ratings

Review Highlights

Pros
  • Depending on your area in the company, there is a real emphasis on work-life balance (in 114 reviews)

  • Alignment and strong purpose, working with very smart people - have direct impact from UK (in 56 reviews)


Cons
  • Once you reach manager level or higher, work-life balance will suffer (in 73 reviews)

  • Frequent senior management attrition, leading to reorgs / policy changes (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    ***If you are considering applying for eBay Customer Service, read this first.

    Current Employee - Customer Service M2M Appeals Team in Draper, UT
    Current Employee - Customer Service M2M Appeals Team in Draper, UT

    I have been working at eBay Inc. full-time (more than 3 years)

    Pros

    Working for eBay the 1st time around: Was a customer service agent on the Buy/Sell team. It was overall a great job!

    Cons

    Coming back to eBay after leaving to try out a career change: Hired for M2M APPEALS team. *Worst Job I have ever had* Experience: Customers wait around an hour to speak with you because of high turnover. The majority of the time you then have to tell the already angry customer bad news. Example: eBay made me take a return on a $300 item and the buyer sent me back a box full of rocks! (You then explain "this is the cost of doing business, we cant prove this is the case", the seller is now out the money and item). *Transferring Teams: You will not be able to change departments unless the wait time is handled. It has been up to an hour or so wait to call in for almost a year. Even with a posting for my old job open, Im not allowed to apply. *Pay: This team currently starts off at the same pay as the other departments I worked in even though it is a Much harder job by far.

    Conclusion: Do not accept a job in the M2M Escalations or Appeals departments, unless you are ready to have hundreds of very upset callers in queue for you. If you love telling people "no" this is the job for you. EBAY OVERALL: Awesome company; my first two positions there were absolutely great. Just wait till something outside of M2M is hiring and you will love the company.

    Advice to ManagementAdvice

    Management Ive worked with is doing the best they can, but management higher up should consider that the M2M team is basically the dumping ground for the rough calls and that turnover will stay an issue until some of the rough calls are split up between departments. Maybe even give examples of the exact types of calls you'll be dealing with before getting hired. (My managers personally have been awesome people that are doing their best in a very tough department.)

  2.  

    Brilliant Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Inc.

    Pros

    Open people. Lots to learn. Lots of amazing intern events like Power[UP]

    Cons

    For me the bad part was that my internship was at a weird time, so not many interns towards the end, but the company is amazing

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    eBay Inc. in Salt Lake City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Salt Lake City, UT
    Current Employee - Trainer in Salt Lake City, UT

    I have been working at eBay Inc. full-time (more than 3 years)

    Pros

    eBay is a great platform for its customer to buy and sell items.

    Cons

    Creates hype but fails to achieve greatness. eBay motto is the only constant is change. They constantly create change to fix previous changes. Endless cycle of going nowhere.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc. full-time (more than 10 years)

    Pros

    One of the top benefits packages I have seen including amazing insurance, four week sabbatical, generous time off. Work-life balance is good.

    Cons

    The communication with top level management is practically nothing. It has been a year of "we said this, but really we meant this. SUPRISE!"

    Advice to ManagementAdvice

    Be more open, honest. As employees we don't need corporate speak.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Inc.

    Pros

    I did intern last summer. It was very well organised.

    Cons

    lost motivation and no one seem to care.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Amazing culture, people, career opportunities, and this is FINALLY the place I will retire!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX

    I have been working at eBay Inc. full-time (more than 5 years)

    Pros

    Culture is very innovative, fun, positive, high morale, relaxed environment, ethical, and love the opportunity to grow in my career.

    Cons

    N/A- I have been very satisfied with my career development and moved to help open the Austin call center! ebay is AWESOME! Many of my friends and family work here as well! Come join the ebay family! :)

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Relaxed Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Picker/Packer in Walton, KY
    Former Employee - Picker/Packer in Walton, KY

    I worked at eBay Inc. as a contractor (less than an year)

    Pros

    The supervisors where really nice, good hours, easy work, lots of walking.

    Cons

    If no one buys things there is nothing to do other than clean only thing is they have nothing to clean with!

    Advice to ManagementAdvice

    Buy some brooms, dustpans or something.

    Recommends
    Positive Outlook
  9.  

    I have enjoyed working for eBay for the past 6 plus years

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc.

    Pros

    eBay has great work life balance

    Cons

    Recognition is inconsistent across departments

  10. 1 person found this helpful  

    Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Designer in Campbell, CA
    Current Employee - Visual Designer in Campbell, CA

    I have been working at eBay Inc. as a contractor (more than an year)

    Pros

    fantastic team, open conversation and ability to take feedback well

    Cons

    not much room for new hires

    Advice to ManagementAdvice

    consider hiring contractors that contribute to the team. Look at the big picture but don't forget about the people that help make things possible on a daily basis.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Smart people, good working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Inc.

    Pros

    Advancement opportunities for high performers; great comp package in terms of RSUs and bonuses

    Cons

    More clearly defined processes, especially for international regions

    Advice to ManagementAdvice

    More clarity into the productivity of regional offices

    Recommends
    Neutral Outlook
    Approves of CEO

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