eBay Inc.

www.ebay.com
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  1.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Draper, UT
    Current Employee - Customer Service Representative in Draper, UT

    I have been working at eBay Inc. full-time (less than a year)

    Pros

    Decent pay for a csr and good benefits. Has an excellent campus.

    Cons

    Mundane and repetative. Deals with allot of angry customers. Very strict metrix.

    Advice to ManagementAdvice

    Celebrate your employees more and more often. Never met anyone above a manager.

    Recommends
    Neutral Outlook
  2.  

    SDE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc.

    Pros

    good word and life balance

    Cons

    everything moves slow in eBay

    Advice to ManagementAdvice

    better leadership

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    ***If you are considering applying for eBay Customer Service, read this first.

    Current Employee - Customer Service M2M Appeals Team in Draper, UT
    Current Employee - Customer Service M2M Appeals Team in Draper, UT

    I have been working at eBay Inc. full-time (more than 3 years)

    Pros

    Working for eBay the 1st time around: Was a customer service agent on the Buy/Sell team. It was overall a great job!

    Cons

    Coming back to eBay after leaving to try out a career change: Hired for M2M APPEALS team. *Worst Job I have ever had* Experience: Customers wait around an hour to speak with you because of high turnover. The majority of the time you then have to tell the already angry customer bad news. Example: eBay made me take a return on a $300 item and the buyer sent me back a box full of rocks! (You then explain "this is the cost of doing business, we cant prove this is the case", the seller is now out the money and item). *Transferring Teams: You will not be able to change departments unless the wait time is handled. It has been up to an hour or so wait to call in for almost a year. Even with a posting for my old job open, Im not allowed to apply. *Pay: This team currently starts off at the same pay as the other departments I worked in even though it is a Much harder job by far.

    Conclusion: Do not accept a job in the M2M Escalations or Appeals departments, unless you are ready to have hundreds of very upset callers in queue for you. If you love telling people "no" this is the job for you. EBAY OVERALL: Awesome company; my first two positions there were absolutely great. Just wait till something outside of M2M is hiring and you will love the company.

    Advice to ManagementAdvice

    Management Ive worked with is doing the best they can, but management higher up should consider that the M2M team is basically the dumping ground for the rough calls and that turnover will stay an issue until some of the rough calls are split up between departments. Maybe even give examples of the exact types of calls you'll be dealing with before getting hired. (My managers personally have been awesome people that are doing their best in a very tough department.)

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  5.  

    I have been working at eBay Inc.

    Pros

    First reason is the brand name you get , secondly you are getting equally good compensation and the last but not the least , the work satisfaction .

    Cons

    I don't have any cons to report .

  6.  

    I like it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc.

    Pros

    Pay, bonus, good team leaders.

    Cons

    Hard to move up.

  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Inc. (more than a year)

    Pros

    Great place to work if you are looking for benefits: a great 401k, stock purchase plan and health benefits. Good people and a friendly environment.

    Cons

    Depending on the department, the standards are set way to high. A month with your stats off a little could get you written up, Even if your stats are better then 50% of the agents.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    company is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA

    I have been working at eBay Inc.

    Pros

    Work/Life Balance is very good.

    Cons

    Poor Management is very bad.

    Advice to ManagementAdvice

    Get study better.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc.

    Pros

    Work life balance
    Competitive compensation
    Value for employees

    Cons

    Constant changes to org structure

  10.  

    A good place to stay if you have an awesome project

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc. full-time (more than a year)

    Pros

    Big eCommerce offers you deep understand on millions of users and get a chance to do experiment on user design. A good learning from different domain and cross functional work with different team.

    Cons

    Too many layers; project not moving on fast enough; too many people who talk but not work; always re-org

    Advice to ManagementAdvice

    Why everything is tie to GMV? Don't you think build right product can strengthen the public confidence and return with stock increase?

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Overall great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Jose, CA
    Current Employee - Senior Manager in San Jose, CA

    I have been working at eBay Inc. full-time (more than 5 years)

    Pros

    Upward mobility, flexible schedules, supportive management.

    Cons

    Does not have all perks of some other internet companies like free food. Facilities are ok.

    Recommends
    Neutral Outlook

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