eClinicalWorks Reviews

Updated August 17, 2015
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3.2
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eClinicalWorks President Girish Kumar Navani
Girish Kumar Navani
163 Ratings

Pros
  • healthy work environment and good pick drop facility (in 12 reviews)

  • Air conditioned pick and drop facility for the India offices (in 6 reviews)

Cons
  • Only one cons is Continous Night Shift (in 20 reviews)

  • If u leave the company they treat u bad as if u committed a crime (in 4 reviews)

More Pros and Cons

233 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (4)

    Place where only you don't work for the company, company works for you too

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 5 years)

    Pros

    I am a loyalist, have worked here for more than 5 years. I have seen so many instances where personal goals of employees are aligned with the company's goals. Great Bosses on the top, CEO of the company would have a heart to heart discussion with the smallest of the employee. If you are good, all the opportunity to grow are given to you. Many people who join this company never leave.

    Cons

    Sometimes shift timings can be challenging

    Advice to Management

    Newer employees have a lot of ideas too, we should take time to listen to them.


  2. business analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great team, good environment, a lot of training and support, a lot of networking events for staff

    Cons

    not good with logistics of personnel, some unwanted travel to client sites

    Advice to Management

    on the road schedule needs to be more organised to better serve our clients and make sure company resources are not wasted


  3. Helpful (1)

    Good experience for 5+ years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Westborough, MA
    Current Employee - Product Manager in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 5 years)

    Pros

    The company gives you enough independence to work on projects that you are interested in as long as it seems feasible.

    Cons

    Lack of opportunities to go out and get trained on products, attend conferences, etc. Working with other teams sometimes becomes difficult and needs upper management intervention.

    Advice to Management

    Help with cross team interactions. Adding a layer of management will be helpful in achieving this.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good company to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eClinicalWorks full-time (More than a year)

    Pros

    good company to work

    Cons

    some bad management

    Advice to Management

    group up


  6. Helpful (4)

    Customer Service is a Joke, no communication

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Services Coordinator in Westborough, MA
    Former Employee - Administrative Services Coordinator in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time (More than 3 years)

    Pros

    Good place to begin your career, engaging coworkers, benefits are excellent

    Cons

    Company is too large to remain private. No opportunity to move up the ranks as TEAM Leads are spread too thin to see the bigger picture h

    Advice to Management

    Although the Customer Service Department is capable of dealing with service levels and clients, their hands are tied because the Customer Service provided by engineers assigned to cases lack explanation, accountability and follow-through. The same holds true for some SAMS, PM's and TL's. Until the root causes for substandard service on the infrastructure level is heavily revamped, ecw will not be leading the way in Customer satisfaction levels. A culture exists where passing the buck is acceptable. This kind of system will hurt the company. Focus on raising customer service levels to US standards. Focus less on call metrics and more on the REAL issues.


  7. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Houston, TX
    Current Employee - Business Analyst in Houston, TX
    Recommends
    Positive Outlook

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    -Good family environment, decent pay, good health benefits.

    Cons

    Poor mid-level management across many teams.


  8. Great entry level position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at eClinicalWorks full-time

    Pros

    Great work environment for an entry level grad. They encourage you to work closely with customers and have a great deal internal training on new products and services. Growth for good performers is promising and they are always looking to retain good talent.

    Cons

    The pay is lower than industry standard and salary growth is slow. Also several of their product updates are tactical and reactionary rather than being strategic.

    Advice to Management

    Continue to foster the family spirit that makes eCW the company that it is. Engage all employees in design thinking irrespective of their role in actual product development.


  9. Very Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Westborough, MA
    Current Employee - Software Developer in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    Company always care about employees.

    Cons

    I don't see any cons.

    Advice to Management

    Great always.


  10. grow myself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    Good pay at the work

    Cons

    Heavy work some times very busy


  11. Technical support engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Westborough, MA
    Former Employee - Technical Support Engineer in Westborough, MA
    Recommends
    Approves of CEO

    Pros

    Good team leads, good scope for freshers to learn and grow, paid time offs, good chances to get your spouse or relatives into the company, very friendly hr department and immigration specialists.

    Cons

    The value for roles could be better, better designation structure, good number of Asians and could expect SOME or little politics. Could also expect shouts from few superiors.



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