eCoast Sales Solutions Reviews

Updated May 28, 2015
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Rich Surace
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12 Employee Reviews

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  1. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Rochester, NH
    Current Employee - Business Development Representative in Rochester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eCoast Sales Solutions full-time (More than a year)

    Pros

    A lot of people may complain about eCoast but it is a great place to work. They care about the employees and work hard to make sure everyone has a chance to succeed.

    Cons

    Takes a long time to get hired on from being a temp. The expectation is not clearly set in the beginning.

    Advice to Management

    I think employee engagement is always a challenge in a call-center environment. Great job working hard to keep everyone happy and thank you for the effort. I know it goes unappreciated sometimes.


  2. Decent Pay for Decent Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at eCoast Sales Solutions full-time

    Pros

    free coffee and the pay is not that bad.

    Cons

    lack of flexibility, and drama

    Advice to Management

    expectations for call qoutas slightly high.


  3. My experience was a good learning experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Administration & Business Development in Phoenix, AZ
    Former Employee - IT Administration & Business Development in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eCoast Sales Solutions full-time (Less than a year)

    Pros

    The work provided me to continue and refresh my IT experience. Gaining up to date technology skills was really needed.

    Cons

    Watching the turnover take place with co-workers. The constant watching and listening to phone conversations was really not necessary.

    Advice to Management

    Need to relax a little more with employees who are doing the best they can to gain the business needed for success to the company.


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  5. A great start to a hopefully fruitful career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Rochester, NH
    Former Employee - Team Leader in Rochester, NH
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at eCoast Sales Solutions full-time (More than 3 years)

    Pros

    Promotes from within, competitive sales environment, aggressive base pay for entry level positions, great introduction to IT industry. I really enjoyed the fun team environment that was eCoast provided and I am very appreciative for them giving me the start in the industry.

    Cons

    Lack of true sales roles, not paying out enough commission for revenue generated, promotions for the sake of promotions when people aren't the best fit. Not too much that is negative, this is a great place for someone looking to get their foot in the door in the inside sales industry.

    Advice to Management

    Less turnover is important. I think a culture change is of dire need if you want things to change at eCoast.


  6. New CEO=Run away.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at eCoast Sales Solutions full-time (More than a year)

    Pros

    There are some really good people that have not left the company yet.

    Cons

    The folks who run this company do not understand the business they are in or why they are in the business, outside of an opportunity to build it and dump it on some other unsuspecting investment group.

    Advice to Management

    Cut your losses.


  7. Working at eCoast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at eCoast Sales Solutions full-time (More than a year)

    Pros

    You do not need a lot of experience to get hired.

    Cons

    Mid-level managers started out as telemarketers and many have never had another job = the blind leading the blind

    Advice to Management

    Increase management talent


  8. Worst Place Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Rochester, NH
    Current Employee - Business Development Representative in Rochester, NH
    Doesn't Recommend
    Neutral Outlook

    I have been working at eCoast Sales Solutions full-time (Less than a year)

    Pros

    Work for people that have no clue whats going on

    Cons

    Everything else with this company

    Advice to Management

    Pull it together


  9. Fairly good company-focus on telesales appointment setting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Rochester, NH
    Former Employee - Sales Representative in Rochester, NH
    Doesn't Recommend
    Positive Outlook

    I worked at eCoast Sales Solutions full-time (More than 3 years)

    Pros

    Competent results, this is not internally production based company.

    Cons

    Very much a company that is not friendly to those over 45.

    Advice to Management

    Age has its benefits, experience and ease in communication.


  10. Very Variable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Rochester, NH
    Former Employee - Business Development Representative in Rochester, NH
    Doesn't Recommend
    Negative Outlook

    I worked at eCoast Sales Solutions full-time (Less than a year)

    Pros

    The people are really, genuinely nice when you first arrive, and if you're a nice person, they'll continue to be pleasant. Not unlike many other workplaces. There are three big groups that an employee can be sorted into, this can be a strength as employees generally know what they're going to be doing every day. It almost forces people to specialize, which generates more leads. There are some really great lower and middle management managers that are super helpful and want to see employees succeed. The company has been very proactive with trainings for current employees. If you don't feel like you're doing well and you can articulate why, they are very willing to train and have people sit in with you. If you get hired on to the company, rather than through the temp agency, the benefits are awesome and it's generally easier to work there. The new owners seem to be trying really hard to work on making sure that employees feel recognized. They built a board that allows for anyone on the floor or in the company to compliment each other anonymously or otherwise. They also hold a monthly meeting in which they regularly give out awards to people who deserve them. The company also tends to offer jobs to current employees before they put ads about them outside the company. It's worth mentioning that many of the middle to upper management started on the phones.

    Cons

    If you're not a nice person, or not into talking to co-workers, there are a lot of people who will not hesitate to talk behind your back about you. It doesn't effect the job you do or the work you're given, it just makes the environment a little less friendly You work in a cubicle. Many people liven up their cubes, but it is still very difficult to do. The three big groups are run by very different leaders. Out of the three, the most successful group are run by the best management duo. The other two are very difficult to work in because of a combination of both the management duo and the work that the teams do on a day-to-day basis. There are some really terrible lower and middle management managers. And though many have spoken to the proper people about the problems, they were addressed once, and within a month the lesson was proven futile. There are no management trainings, even though the company prefers to promote from within. The owners are very hands-off when it comes to direction for the middle management managers, as well. Making their jobs, which are already pretty new, that much harder. The company only brings in temps. This would not be an issue, except that they keep them temps for far too long. In order to be hired on as an eCoast employee, you must have an above average lead per day ratio for 3 months on the floor, which means that by their own estimations of new hire performances, it will be upwards of 6 months before you're considered. Even then, there is typically a long list of potential employees for them to consider. It takes a WHILEEEE.

    Advice to Management

    Give managers clear directions and management training when they need it. If they aren't performing as a manager should, do the hard thing and send them on their way. Less incentives with scratch tickets. People rarely win. Try a bigger prize in a drawing at the end of the day. A mystery prize would work especially well. Hire more people, more often. Your current practices are unethical.


  11. A Winning Company!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Agent in Rochester, NH
    Current Employee - Call Agent in Rochester, NH
    Recommends

    Pros

    eCoast is a growing company with a lot of great people. The atmosphere is casual and respectful. Lots of team spirit especially around softball season! The new owners, A. Tait and C. Montgomery are cool. They have the right energy and resources to really take the company full speed ahead. They seem to understand that the company is where it is because of the great people that work there. Trained, professional, customer oriented people. One of the best companies I've ever worked at.

    Cons

    The only downside, and it's not eCoast's fault, is the old beatup building it is in. Sometimes this gets annoying and if you work there you know what I mean.

    Advice to Management

    You're doing a great job. Keep the communications flowing good. Seriously consider moving to a newer, cleaner building if possible.



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