eGain Reviews

Updated October 28, 2014
Updated October 28, 2014
72 Reviews
2.7
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ashutosh Roy
47 Ratings

Review Highlights

Pros
  • Work-life balance is good in patches of the year when there is not much work (in 4 reviews)

  • Open work culture with plenty of opportunities to grow if you are willing to step-up and work hard (in 6 reviews)


Cons
  • Work Life balance is poor as most of the projects deadlines are scheduled properly (in 3 reviews)

  • Total driven on perception, almost no one in firm do due diligence (in 4 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Old employees return to eGain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time (more than 10 years)

    Pros

    I came back here after several years away doing other things and working at other companies.
    The is next to no "office politics". Most people are keen to focus on the work that needs to be done.
    eGain is genuinely open to allowing you to try your hand at new things. All you need to bring is a willingness to work hard, and commit to ensuring quality.
    The friday evening social is an organic, fun event where you get to hang out with new people and make friends in other teams.

    Cons

    Work schedules are mostly regular, but depending on how much you take on, you may find yourself a little stressed.
    The success of cross-functional team efforts is entirely dependent on the individuals involved.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    new employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in New Brunswick, NJ
    Current Employee - Sales Consultant in New Brunswick, NJ

    I have been working at eGain full-time (less than an year)

    Pros

    Good on-boarding process
    supportive environment in the sales org and HR
    Product progressing in good direction
    Changing of sales process and messaging is working well
    Compensation is inline with industry averages

    Cons

    Not seeing strong marketing initiative to further stimulate awareness of company and drive sales

    Advice to ManagementAdvice

    continued focus on partner to initiate further growth

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to work at!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time (more than 8 years)

    Pros

    Professional place to work with some fantastic people across all teams.

    Open work culture with plenty of opportunities to grow if you are willing to step-up and work hard! Very supportive environment where teams work closely to get the job done, which is great!

    Love the Friday socials and summer BBQs!

    Cons

    Can't think of any :)

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Don't Bother

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eGain as a contractor (more than 3 years)

    Pros

    None that I can think of.

    Cons

    Pay attention to the common themes in the negative reviews. I worked on a contract lost to SalesForce. Why was it lost? The client was very unhappy. Sales promised the client things that weren't delivered. Sales also asked the client for references and was given a huge brush off every time (very telling). Deadlines weren't met. The client complained about a difficulty with language barrier in dealing with some employees. Another client complaint was lack of product knowledge displayed by employees. And the outdated use of Java certainly didn't help. The product in general has an outdated appearance, is not user-friendly, and is ridiculously buggy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    My experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time (more than 3 years)

    Pros

    Free water
    There used to be a ping pong table but it got taken away

    Cons

    Long hours
    Low pay
    Difficult to get vacation approved
    No annual raise
    Drama
    AC does not work properly
    No windows

    Advice to ManagementAdvice

    Even though i'm one of the lucky few who is actually related to someone in a management position here, it is what it is. Company is disillussioned, buying their growth through heavily leveraged bargains, things are falling apart. Believe the reviews.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Probably depends on the department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time (more than an year)

    Pros

    * HR tries to turn this gloomy, negative environment into a bearable place to work
    * Benefits are good, HR is on top of their tasks and deliver promptly
    * Many nice people
    * Excellent design / graphics department run by a talented and visionary person
    * Intelligent CEO with great experience

    Cons

    * Actual product is behind market needs and the company's vision
    * Work-life balance is very poor, depending on your manager, you will get calls on your cell at 7pm, 8pm, even 9pm and for no urgent reason
    * Time-off policies are clear, but senior management (I don't think this is the case for all departments) makes it tough to approve already earned time off
    * This is only for a specific department, but some senior management wants you like a robot: there on time (threatening to check computer logs, badge scans, and cameras).. and don't even think of walking away from your desk or walking to the kitchen to grab something... but you have to stay late whenever the manager feels like it
    * Can't keep customers or get good reviews / referrals because they are constantly complaining about the product
    * Management in a specific department (not all) will discriminate based on whether you're related to important people, they will swear, yell, speak ill of other coworkers... totally unprofessional.
    * Distrust in the employees with check-up calls to your desk early morning, and if your manager is on travel, throughout the day
    * Professional services department is making a great effort, but the customers seem to complain about upgrades often

    Advice to ManagementAdvice

    * Invest in retaining talented employees more
    * Don't keep the bad eggs jet because they've been there a decade

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Don't even think about it, unless you're Indian or a family-friend referral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA

    I worked at eGain full-time (more than an year)

    Pros

    Work comes to you in waves—sometimes you're so overworked that you can't even eat lunch, while other times you're dying of boredom because you have no work to do & zero communication from your boss.

    Decent suite of products...

    Cons

    This is not the company that you want to come into expecting to see cheerful, optimistic employees. Instead, you are greeted by others who are just as bored with their work as you are. Pay, benefits, and stock options are all very minimal...this is honestly one of the cheapest companies in the Silicon Valley. As one of the other reviewers has suggested, forget it unless you're Indian or a family-friend referral.

    Advice to ManagementAdvice

    Diversify & be more open-minded. Treat your employees better if you want to make the best out of them!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Cheap company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time

    Pros

    Nice people working there in office

    Cons

    Very low salaries for all the positions

    Doesn't Recommend
  10. 4 people found this helpful  

    Great product but uneven management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at eGain full-time

    Pros

    The eGain application offers exceptional product functionality when it comes to cross-channel interaction management. The SC group was great and very much as a team helping each other out as needed. We also had direct access to product management and developers to assist with opportunities or to ask technical questions.

    Cons

    There was a lack of career growth with no documented career path. You basically had to wait for someone to leave before there was any room to move up. eGain choose a poor health benefits program for the employees and does not match 401k contributions. I received some stock when I joined, but the stock had not increased in value at all and offered little incentive to stay. We had a very poor win rate against the major players like SalesForce so if you can't beat them, join them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    egain = poor culture, silos, political, stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Services in New York, NY
    Former Employee - Services in New York, NY

    I worked at eGain full-time (more than an year)

    Pros

    snack machines, microwaves are available to heat your leftovers for the week. Can't afford anything more.

    Cons

    dishonest, disrespectful, arrogant, fear based

    Advice to ManagementAdvice

    No one wants to buy you, so keep trucking

    Disapproves of CEO

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