eGain

www.egain.com
Employer Engaged

eGain Reviews

Updated February 25, 2015
Updated February 25, 2015
96 Reviews
2.8
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ashutosh Roy
62 Ratings

Review Highlights

Pros
  • Work-life balance is good in patches of the year when there is not much work (in 4 reviews)

  • Open work culture with plenty of opportunities to grow if you are willing to step-up and work hard (in 6 reviews)


Cons
  • Work Life balance is poor as most of the projects deadlines are scheduled properly (in 3 reviews)

  • Total driven on perception, almost no one in firm do due diligence (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I wouldn't want to be an eGain customer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time (more than 3 years)

    Pros

    Egain compensates well and provides a good benefits package with medical/dental/vision, PTO, 401k matching. They allow a remote workforce model as well as opportunity at HQ. Employees are dedicated, intelligent and have a lot of individual ability. There is a lot of enthusiasm and drive to succeed among the employees.

    Cons

    eGain employees are hung out to dry in front of their customers. The company does as little as possible to improve their products or provide anything for their customers beyond basic technical support. Executive management changes direction every 6 months with some grand vision but no tactical plan to execute. Employees are left to fend for themselves, find a way to remain valid, and wait for the next big change which is inevitable.

    Advice to ManagementAdvice

    Listen and learn from your employees - they are smart, they have innovative ideas. Your employees are the voice of your customers and you haven't been listening to them. Because of this, you will continue to lose very large, very valuable customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good place to gain experience. But may not work for everyone if you are looking to stay long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eGain

    Pros

    Many employees really believe in the product. They work hard and take personal satisfaction in the company's success. It's very rewarding to see the product make such a huge difference to the clients.

    The location is near 101 and 237. Not too far from Sunnyvale downtown.

    Many employees have been with the company since its early years.

    Good work/life balance. As long as you get your job done, hours can be flexible as needed. Commitments to the family life is highly valued here.

    Cons

    Lots families working here; husbands, wifes, uncle. in-laws, sister.... Some related to the CEO or to someone in the upper management. Feels like you are the minority or an outsider sometimes if you are not Indian or related.

    Your compensation and work experience can vary drastically depending on your hiring manager. Some departments have it better and some worse.

    Many employees feel that they are micromanaged and that no creativity is left for them.

  3.  

    Great team Members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eGain

    Pros

    I worked on a great team and had a lot of fun. Management was friend and open.

    Cons

    Once they moved, things started to change and the fun left the office making people feel like they were just supposed to be robots with no personality.

    Advice to ManagementAdvice

    Realize that everyone has a unique perspective and can bring in fresh, new and innovative ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    SQA tester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time (more than a year)

    Pros

    The whole team is like a family. Always helpful and supportive. Fridays socials, team buildings, picnics, etc

    Cons

    May be I'm not long enough, but I can't see no cons yet.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company to work for love coming to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Redwood City, CA
    Current Employee - Systems Administrator in Redwood City, CA

    I have been working at eGain

    Pros

    Nice place to work fun fascinating smiles

    Cons

    None love this place never ever lexving

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Confused management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain

    Pros

    May be good for freshers

    Cons

    Management appears unaware what contributed to previous success. Continuously changing people and directions without a long term plan. Deteriorated a lot in the last few years and going downhill. Laying off people now.

    Advice to ManagementAdvice

    Bring people back who contributed to previous success.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    eGain future may be gloomy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain

    Pros

    eGain offers flexible hours and work culture is good. I love Friday social !!

    Cons

    Executive Management is confused and keep changing the business strategies every 3 to 6 months and does not provide right tools.
    Lot of politics in middle management. Everyone is trying to pull down each other.
    Customers are frustrated because of over commitment.
    A software company which does not rely on technology.

    Advice to ManagementAdvice

    Use technology to solve business problems. Do not let people go because you cannot groom them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Hard work pays off in eGain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Consultant in Sunnyvale, CA
    Current Employee - Implementation Consultant in Sunnyvale, CA

    I have been working at eGain full-time

    Pros

    They give people a chance to learn and grow with the company. If they see something in you that can potentially be very helpful to the entirety of the company, they will take care of you well. You will also gain good friends. Very humble yet intelligent people work here. I love the Friday Social!

    Cons

    Career advancement. It will be nice if there's some fair judgment of who deserves a good pay. Some title could be very misleading and sadly some lower paid employees are the hard working people in this company. Better appraisal review process might benefit the company in the long run.

    Advice to ManagementAdvice

    Engage with the employees more. Revenue is justified and will only get better if the hardwork of the employees are recognized.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Some of us have been here for a long time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time (more than 10 years)

    Pros

    I love the culture and our products. I have been here for 14 years, and get to try my hands at all kinds of projects.

    Cons

    In times of growth, some managers make poor hiring decisions and some others have trouble getting new employees started. We need to get good people in and give them all the training and support they need to be the best they can be.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Nice people, but not good work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA

    I worked at eGain full-time

    Pros

    People are friendly. Some very good managers. Friday socials and games are fun.

    Cons

    Out dated technologies and reluctance to improve the product. Always working towards short term fixes. No clear idea on where the company is going. Only a few people make all the decisions. Fear based management. Employees feel threatened and far from being cared for.

    Advice to ManagementAdvice

    Accept your mistakes and problems with the product. Don't push new employees to answer the customers, when you yourself don't know the answers. Basically, be a leader not a boss.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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