eGain Reviews

Updated April 13, 2015
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2.7
105 Reviews
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Ashutosh Roy
67 Ratings

Pros
  • Work-life balance is good in patches of the year when there is not much work (in 4 reviews)

  • Open work culture with plenty of opportunities to grow if you are willing to step-up and work hard (in 6 reviews)

Cons
  • Work Life balance is poor as most of the projects deadlines are scheduled properly (in 3 reviews)

  • Total driven on perception, almost no one in firm do due diligence (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great company, strong culture and wonderful
    People to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at eGain full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at eGain has been one of the best experience so far, company offers immense opportunities to grow in your career. Strong culture within the company, many employees are working from long time and have lot of position experiences to share with new hires. Company offers wide variety of benefits, 401k match etc. Friday socials, bbq, etc... Overall fun place to work.

    Cons

    Communication with outsiders to promote the fact that it is indeed a great place to work. Otherwise no other cons I can think of.

    Advice to Management

    Promote your company on a large scale.

  2. Helpful (1)

    Constant change in direction. No stamina to stick to a plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eGain

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Strong vision for the space. Platform offering.

    Cons

    Weak execution. Professional services and marketing team are very weak.
    Wrong people in leadership positions.
    Everyone fears critiquing the organization because if the leaders don't like what they hear, you are gone.
    No synergy across the organization. Every group works separate from each other.

    Advice to Management

    Reward and elevate top performers. End the nepatism.

  3. Helpful (1)

    Great place to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Sunnyvale, CA
    Former Employee - Sales in Sunnyvale, CA

    I worked at eGain full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are fantastic individuals whom contribute greatly to the company
    If proactive and willing to work hard, employees have the ability to learn and develop cross-functionally
    Great place to cut your teeth and develop a skill set before moving on

    Cons

    Compensation--you will find better pay elsewhere
    Direction--keeps shifting
    Support--no training or collaborative spirit
    Lack of Transparency within teams and organization as a whole

    Advice to Management

    As I continue along my career and development of my business, whenever there is a big decision I ask myself "what would eGain Management do?"

    And then I do the exact opposite. And it generally works out well.

    So, please keep doing what you're doing. It's worked out fantastically.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Massive culteral disconnect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA

    I worked at eGain full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great solutions, customers very happy with both the product and support behind it.

    Cons

    Employees are treated poorly. Turnover is severely high. Senior leadership does not engage with nor understand individual contributors interests or needs. Silo is a very common term here. The constant turnover has shaken confidence in potential buyers as well.

    Advice to Management

    People drive the business. Treat them right and you will have loyalty and greater long term success.

  6. Helpful (3)

    I wouldn't want to be an eGain customer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Egain compensates well and provides a good benefits package with medical/dental/vision, PTO, 401k matching. They allow a remote workforce model as well as opportunity at HQ. Employees are dedicated, intelligent and have a lot of individual ability. There is a lot of enthusiasm and drive to succeed among the employees.

    Cons

    eGain employees are hung out to dry in front of their customers. The company does as little as possible to improve their products or provide anything for their customers beyond basic technical support. Executive management changes direction every 6 months with some grand vision but no tactical plan to execute. Employees are left to fend for themselves, find a way to remain valid, and wait for the next big change which is inevitable.

    Advice to Management

    Listen and learn from your employees - they are smart, they have innovative ideas. Your employees are the voice of your customers and you haven't been listening to them. Because of this, you will continue to lose very large, very valuable customers.

  7. Helpful (2)

    Good place to gain experience. But may not work for everyone if you are looking to stay long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eGain

    Pros

    Many employees really believe in the product. They work hard and take personal satisfaction in the company's success. It's very rewarding to see the product make such a huge difference to the clients.

    The location is near 101 and 237. Not too far from Sunnyvale downtown.

    Many employees have been with the company since its early years.

    Good work/life balance. As long as you get your job done, hours can be flexible as needed. Commitments to the family life is highly valued here.

    Cons

    Lots families working here; husbands, wifes, uncle. in-laws, sister.... Some related to the CEO or to someone in the upper management. Feels like you are the minority or an outsider sometimes if you are not Indian or related.

    Your compensation and work experience can vary drastically depending on your hiring manager. Some departments have it better and some worse.

    Many employees feel that they are micromanaged and that no creativity is left for them.

  8. Helpful (4)

    I wish I read the reviews before working for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Friday socials which shows people in the office they can talk to one another.

    Cons

    No personal growth, office and decor (dark and dated), benefits and compensation, wrong management choices with individuals that can't multi task

    Advice to Management

    Start fresh with management. The company needs some fresh ideas and new website. I asked people who don't know what the internet is and they said the website looks outdated in comparison to your competitors.

  9. Great team Members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eGain

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked on a great team and had a lot of fun. Management was friend and open.

    Cons

    Once they moved, things started to change and the fun left the office making people feel like they were just supposed to be robots with no personality.

    Advice to Management

    Realize that everyone has a unique perspective and can bring in fresh, new and innovative ideas.

  10. Helpful (1)

    SQA tester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The whole team is like a family. Always helpful and supportive. Fridays socials, team buildings, picnics, etc

    Cons

    May be I'm not long enough, but I can't see no cons yet.

  11. Helpful (1)

    Great company to work for love coming to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Redwood City, CA
    Current Employee - Systems Administrator in Redwood City, CA

    I have been working at eGain

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice place to work fun fascinating smiles

    Cons

    None love this place never ever lexving

    Advice to Management

    Nothing

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