eNom Reviews

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Paul A. Stahura
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  1. Learned a lot, promoted 3x over 7 years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Sales Account Manager in Kirkland, WA
    Former Employee - Former Sales Account Manager in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eNom full-time (More than 5 years)

    Pros

    Lots of company perks, company events, and good pay. Lots of room for growth and promotion as long as you work hard and come to work. For example; front desk receptionists and front-line tech-support agents have been promoted into multiple higher positions like, NOC managers. marketing agents, sales account managers, web developers, Q&A and facilities managers.

    Cons

    Executive and senior management team seems to only care about the share holders. New and creative ideas are shot down by executive management. Too many of the long-time employees are being let go without good cause. Each year executive management says that they are re-organizing things. Then they let long-term employees go that could benefit the company greatly.

    Advice to Management

    Executive management should remember why they first got into this business in the first place. They should promote creativity and thinking outside the box.


  2. Helpful (1)

    It USED to be a good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kirkland, WA
    Former Employee - Anonymous Employee in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eNom full-time (More than 3 years)

    Pros

    * Nice area to work in. Great view towards the water in Kirkland. * Snacks, free Friday lunches. * Pay is reasonable but could be better. * Medical benefits are ok * Flexible hours. * Showers in the building if you bike to work.

    Cons

    * No sufficient parking in the company parking lot. There is a lottery on who gets the parking spots. * Lack of respect for employee privacy and confidentiality, including open discussion of individual employee's performance in hallways. * The CEO is a complete imbecile when it comes to organizational management and his decisions are un-done on regular basis but called "alignment". It's unfortunate that he cannot reflect on the bad decisions made. * The management style is fear , intimidation and backstabbing in which an apprehensive work environment has been created. Only people who can further this kind of management style are hired in upper management. * The whole work environment can only be described as HOSTILE as the constant layoffs and re-orgs have taken its toll and will never stop until all non conforming employees are gone. * The CEO is completely isolated from the rest of the company by a small inner circle of his "friends" whose agenda is to make sure only their ideas get heard and executed. * There is no transparency from upper management, but as always nothing can be kept secret and rumors spread like wildfire. * The Human Resource department is always on the side of the company and will never hear a concerned employees point of view or do anything about most issues. Any performance plan is designed to make sure the employee will fail. * Projects and products developed are many times setup as favors to friends of the CEO and the inner circle. These projects never contribute the bottom line but are always hailed as "BIG WINS". Anybody who questions these projects gets shunned as not being a team player. * Turnover in the last two years has been the highest in the company's history and the silly explanations from management is always that every exit has been under unique circumstances. * Outsourcing ( aka favors to friends ) is always favored as a solution to every problem instead of looking to the employees who have more experience in the industry. * More VPs and executives have been hired than engineers who actually can do real work to support the systems and products. * Product management is extremely poor ,under performing and there is no interaction between customers and product management. Projects are mostly comprised by specs that are not researched or understood and combined with arbitrary deadlines with no ground in reality. * Team moral is at the all time low but the CEO seems to think that everything is great as his inner circle will never tell the truth. * Employees have many great ideas but these ideas will never see the light of day as management prohibits any ideas to become projects in fear of imaginary costs. * Favoritism is rampant and friends of upper management are being promoted/hired and treated much better than the people that are performing. * Many employees are spending more time working on keeping their job than actually doing their job in fear of being laid off or managed out these days. * You cannot be promoted to upper management anymore as those positions are mostly filled by friends of the inner circle. Alternatively, those positions are filled with people who have more "experience", but as always it turns out that this is not true. * Company communication is extremely poor and the running joke "We will communicate better next time" has become the norm. * As stated by previous reviews of this company , the QA team is a joke and most of the other teams have to constantly compensate for their incompetence. * Employees input is never taken into consideration when it comes to company wide technical changes and changes are decided with the pretense that everybody will just go with it and be happy. * Endless delays and in-decisions by upper management when it comes to products and services are systematic and the company is always looking for some of the shelf silver bullet solution. This has led to products and services that are technically 6 years behind the rest of the industry. * Company parties are the most awkward interactions with upper management and employees. Upper management always isolates themselves and put up their fake smiles and a send a signal of being busy if a conversation get started with a normal employee. * Personal attacks in meetings are common and employees are in constant fear of being mocked in meetings. This has created an environment where only a few talk while the other are passive. * In meetings the behavior of many VPs is adolescent at best . Stupid jokes are more common than intelligent and productive communication. Time is always wasted. * Company personnel survey results are never published or shared in a meaningful way as there is fear of being transparent.

    Advice to Management

    The culture change is going in the wrong direction. Listen to the people who are doing the work instead of listening to second hand rumors. Create personal growth programs that actually works and not just to make it look good on paper. Remove the excessive management layers that are prohibiting productivity and personal growth. The CEO needs to listen to the people individually when managers are not present to get the full grasp of the issues.


  3. Helpful (2)

    Good perks, but not a place to stay long

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Kirkland, WA
    Former Employee - Technical Support Representative in Kirkland, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eNom full-time (More than 3 years)

    Pros

    The location is great (they moved to Kirkland and have an awesome view of the lake), the benefits package is better than most in the area, free lunch on Fridays (often with beer and/or wine), friendly people.

    Cons

    Horrible, megalomaniac department manager who bossed, but never led. No opportunity to advance. Once you are in a position, be prepared to stay there till you leave. Isolated away from the rest of the office, making communication and networking impossible. Management always backed the customer's word over an agent's, even when they were lies. Tech support management had no ethics or backbone in dealing with customers, making them easy to manipulate thru Facebook and Twitter. Too focused on investor return and not the company well being. Senior management has no concept of data presentation or dissemination. Threats of poor reviews if you did not do voluntary overtime, which was already covered by a few people that took it all in the first place. No long view, road-map or plan for the future.

    Advice to Management

    Remember that your job is to support and lead your departments and teams, not to boss them around. Do not restrict communication to your team. Be transparent in your decisions, and if you cannot explain the reasoning behind a decision, then maybe it isn't a good decision.


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  5. Helpful (1)

    Great perks, no room for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Kirkland, WA
    Former Employee - Technical Support Representative in Kirkland, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eNom full-time (More than 3 years)

    Pros

    There are nice benefits like coffee, free snacks and sodas. they cater lunch on Fridays and beer on Thursdays. Benefits are good, but they could be better. Lots of company sponsored functions.

    Cons

    The company rakes in a lot of money but it doesn't go to the people that are on the front lines taking care of the customer and making the company look good. Unfortunately the pay is extremely low for the industry and middle management micro-manages everything. They cause more work and hinder you getting your job done in an efficient manner. The customer and the team suffers because of this lack of real management skills. Middle management brown-noses upper management and are not supportive of the front-line employees. They won't go to bat for you at all and are more interested in what they can get from the fat cats at the top then they are concerned about how they can improve the work environment. It could be a good place to work if it wasn't for this lack of actual management skills. There is a lot of favoritism going on with relatives or friends being promoted and treated much better than the people that are performing. Bad behavior is rewarded and performance is ignored. If you are willing to suck up to the powers that be and turn on your fellow employees then you will do fine at this company. But don't expect to get promoted or be rewarded for hard work.

    Advice to Management

    Go to bat for the people you are supposed to be managing and show them some appreciation for the hard work and dedication they provide. If it wasn't for them your job would be meaningless. Take some courses on how to effectively manage and not alienate the people you are managing. Ruling by fear and intimidation is for the military and doesn't work very well in the real world. It makes you look weak and insecure and shows that you have no real talent for the role you are purposed to be filling.


  6. Helpful (2)

    Lots of potential, but poor management is holding them back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Kirkland, WA
    Former Employee - Developer in Kirkland, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at eNom full-time (More than 3 years)

    Pros

    Flexible hours, okay pay and benefits, lots of perks like snacks, lunch on Fridays, beer on Thursday afternoons, etc. Nice location on Lake Washington (nice view, great location for going on a jog or taking a walk by the water). Showers in the building so you can bike to work and not stink.

    Cons

    As a Demand Media company: Senior management seems very shady. Millions of dollars are funneled into acquiring companies owned by friends of upper executives. VPs that do virtually nothing but try to accept credit for others work and blame others for their own failures are hired in Santa Monica at high pay. Within eNom itself: Developers are not treated like they are appreciated. Management knows little about actual professional code development practices, nor do they care. Coordination for code release and QA is a joke. Developers are given arbitrary deadlines to hit that usually have no connection with real life, so they are forced to cut corners to get things out on time. Then, they are expected to waste over half of their time fixing the stuff they threw out there to make upper management happy. Projects that get pushed are most often something dreamed up by some upper manager, then all resources are devoted to developing something that many times ends up being scrapped or is a huge failure. Suggestions for product improvements by employees are generally turned down (recent "Hackathon" notwithstanding). Many projects need to be updated, fixed, or rewritten to accommodate features that customers have asked for but managers will not allow the changes for fear that something will break. High visibility projects are highly prized, and announced loudly to the company with the slogan "Big Win!!!" even though they contribute little to the bottom line. If your project happens to be absolutely necessary for backend servers to function but there is no pretty UI attached, expect to be asked what you "actually did" during the year in your review. Promotions are rare, as friends of management are usually brought in from outside the company to fill those roles.

    Advice to Management

    Treat developers with respect, not as disposable workers who can be easily replaced when they get fed up and leave (which they do).


  7. Helpful (1)

    They take care of their employees, but there is no room for advancement within the company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Kirkland, WA
    Current Employee - Tech Support in Kirkland, WA
    Recommends

    Pros

    - Free coffee, fruit bar, and sometimes lunch. - Cool co-workers and upper management. - Lots of company's event - Beer every Friday - Like to go green environmental issues

    Cons

    - Low pay - No advancement within the company or very little - Very high goal and expectation.

    Advice to Management

    Appreciate and reword hard working employees.


  8. Helpful (1)

    Cool company to work with opportunities to grow big. However, a lot of politic pressure if you are in management team

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    - Cool manager - Flexible with work time, time-off - Free soda, sometimes lunch - Lots of company's event - Energetic CEO - We recently get a ping pong table for employees to play

    Cons

    - Low starting salary, unless you are hired by top manager with big budget, expect to get low-ball offer - A lot of politics pressure from the company's headquarter, a lot of turn-over especially in the IT team - You won't get promotion because your other colleagues in the same team would envy you even though you have performed above and beyond

    Advice to Management

    Appreciate hard working employer, no matter how much experience / old do they have. If they performed above average, they should be rewarded.



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