ecoATM Reviews

Updated March 21, 2015
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2.8
8 Reviews
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Maria Stipp
4 Ratings

Employee Reviews

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  1. 1 person found this helpful

    Start up vibe without the start up stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ecoATM full-time

    Pros

    Interesting product, friendly people, desire for continued innovation, casual start-up-like atmosphere. Not (yet) a victim of the cynical and entitlement attitudes of large corporations. good pay and benefits, great office space, management gives individuals ownership and accountability of decisions. Good grasp on current customers and potential customers

    Cons

    Still adjusting from start up to being part of a public company. this goes for the individual contributors as much as senior management. based on other reviews it seems like the former is having a harder time, but it's not noticeable in daily conversations around the water cooler. marketing of product could improve.

    Advice to ManagementAdvice

    Hold on to the startup feel. that drives innovation, positive work environment. keep on focus, be smart in expanding into different markets.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    This sure *was* a great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering
    Current Employee - Engineering

    I have been working at ecoATM full-time (more than 3 years)

    Pros

    Flexible work / schedule, opportunities to learn and work with new tech; Yearly bonuses (though not very generous); Decent chance for advancement for lower-level employees.

    Cons

    Directionless leadership (Maria), bullying senior management that delights in underpaying people; confused and declining parent company, decreasing revenue, cheap pay for lower level employees (meaning support / device processing).

    Advice to ManagementAdvice

    Find a clear direction for the company and *go* that way; Over-saturating the market with ecoATM machines, particularly in places where there is no business, is *not* a great idea; Force engineering to build a more reliable product to reduce recurring costs (meaning, take the time & absorb the cost for doing so!) and make an effort to retain your best talent.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Growing and innovating with a few bumps in the road along the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology in San Diego, CA
    Current Employee - Technology in San Diego, CA

    I have been working at ecoATM full-time (more than 3 years)

    Pros

    I enjoy my co-workers, the office culture, leaning new technical skills and software technologies. Being able to learn and use recent technology. I also enjoy feeling ownership of the products I've helped to create.

    Cons

    Moving targets. Sometimes having to shift gears so fast we waste time on a software application that is no longer required.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Growing Company Afraid to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Quality Assurance Engineer in San Diego, CA
    Former Contractor - Quality Assurance Engineer in San Diego, CA

    I worked at ecoATM as a contractor (less than a year)

    Pros

    Has some of that startup culture with free snacks, foosball, ping pong. People are very friendly, I think almost everyone I sat around introduced themselves the first day.
    Good pay for the position. Get a chance to work with different types of SW.
    SW Engineers are OUTSTANDING. Really, some of the most patient, efficient programmers I've worked with. You can tell they really care about their code.

    Cons

    QA team seems completely unaware of how to gauge scope of SW changes. They just assume everything should always be tested, leading to alot of inefficiency.
    Some of the longer term employees/middle management are very resistent to change, which will cause all kinds of headaches as they grow. Overall a real lack of experience and knowledge of how to effectively build and manage the tools and resources available to the QA team.

    Advice to ManagementAdvice

    Loosen the bootle neck inexperienced middle management is creating in QA in order to more affectively leverage testers time. Teach old employees to embrace change and learn to move quickly. Don't use up the goodwill of the developers, it will happen if QA does not catch up.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 5 people found this helpful

    A train wreck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ecoATM part-time (more than a year)

    Pros

    Good salary, good benefits.

    Cons

    Parent company has no idea how to run the newly acquired company. New President is wondering without a strategy - but, hey, she looks the part. Engineering sees how pathetic it is and most are simply drawing an above-market salary and keeping their mouths shut.

    Advice to ManagementAdvice

    You are killing an entrepreneurial culture. Put an insider in charge and get Maria out. She really has no idea how to run this complicated a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    a complete and utter mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at ecoATM (more than a year)

    Pros

    you get to talk to interesting people throughout the country, good benefits

    Cons

    frequent mechanical errors with machines, customers dropping phones into the accessory bin, strict policies to get stolen devices back (police reports plus a written authorization) resolutions often take 2 weeks to a month to handle, slow moving departments. the customers that we often get are desperate for cash and will scream and cry to you on the phone, yet you have zero power as an agent to help them. The term "glorified secretary" is a joke that we often share as agents. Highly stressful, low pay, and very little power to help a customer. Unless you have a masterlike zen, avoid working for this company.

    Advice to ManagementAdvice

    work on making the kiosks more reliable and having a quicker turnaround time to send people their devices and "short payments" sent to them.

    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Fresh start up, that has some growing pains to work out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Tier I Technical Support in San Diego, CA
    Current Contractor - Tier I Technical Support in San Diego, CA

    I have been working at ecoATM as a contractor (less than a year)

    Pros

    Good team that works to pull the weakest up. An extensive training, and then a mentor system that gets new employees use to the machine you work with. A team of individuals that know continue to share ideas and help educate but at the same time understand how to have a laugh. Plus there's free soda, and chips

    Cons

    Not the highest paid technical support, management seems to be a bit confused, and poor communication between staff and management

    Advice to ManagementAdvice

    Better communication. And stand by your rules, and employees

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful

    Growing company that is still learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent
    Former Employee - Technical Support Agent

    I worked at ecoATM full-time (more than a year)

    Pros

    Relaxed working environment (casual attire)
    Flexible hours (Operate under Mall hours)
    Comfortable office
    Provide free office snacks (granola bars/cookies etc)
    Decent starting hourly pay $14 dollars an hour (Con - Hired as temp)

    Cons

    A lot of dissatisfied customer calls -
    There were MANY times the kiosk would glitch and eat the customer's phone providing NO MONEY. Obviously this led to many pissed off customers and the only thing we could do for them was have them wait 4-6 weeks to get their phone back (if we were even able to locate it) or send them a check for the minimum quote value which took 2-3 weeks to be shipped.

    No training -
    At times this could be very frustrating because during the morning shifts you work with a 3rd party company (pitney bowes) performing repairs on kiosks remotely. Many times the repair agents DO NOT know what to do so this made the process very frustrating and time consuming.

    Unprofessional Management -
    Besides the office swearing, mainly, there was no sense of urgency for making the customer happy. Many times customers would call asking for the manager to follow up on their missing/eaten phone. Most of the time the manager wouldn't take the call and had us tell the customer he was in a meeting. To the managers defense, there was only one manager leading to work overload.

    Advice to ManagementAdvice

    Being the brilliant idea EcoATM is has led it to be a fast growing company, with that said, there are a lot of things the company needs to improve on. Mostly, they need improvement in engineering to stop kiosk glitches and provide better training for their employees. EcoATM is a company that is in a learning process.

    Doesn't Recommend
    Positive Outlook

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