firstStreet

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firstStreet Reviews

Updated Jun 21, 2014
firstStreet – Colonial Heights – “TechnoBrands dba firstSTREET”

All Employees Current Employees Only

2.2 9 reviews

0% Approve of the CEO

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Mark Gordon

(3 ratings)

38% of employees recommend this company to a friend
9 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Love the company itself.. the people you work with are wonderful!

    Sales Associate (Current Employee) Colonial Heights, VA

    ProsEvery day is different. There is really no day like the next.. so always on your toes. The customers have no idea that just "calling to ask questions" may very well lead to someone losing their job if they do not order. It is luck if you get someone who wants to buy off an ad with no price on it.

    ConsHigh turnover. Management looks for #'s only. They do not take into account you as a person. There are no raises.. $9.00 an hour and if you want more money they tell you to perform better. Really odd mix of leads.. one week they will all want to buy the product.. then the next week everyone calling just has questions. The customers mostly live on social security or lower incomes and they only buy when they get paid which is usually the 3rd of each month or the 19th of each month. So the rest of the month is a blurr or coaxing to encourage people to use their credit cards.

    Advice to Senior ManagementRealize the value of your employes that show up for work on a regular basis and do the best they can. There is alot to be said for that these days. Try to work a regular schedule for people. The whole working till close and then getting back up to be in to work to open is not realistic and not fair to anyone.. the customers or the employee. Be more compassionate!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Too Many Hours Lead to Burn-Out.

    Sales Representative (Current Employee) Chester, VA

    ProsIf you get into one of the two top pay tiers then the compensation is much better.

    ConsEnthusiasm is key to phone sales, and being flooded by calls six days a week for 54-hour work weeks is draining. Bonuses are based on your close rate, so every single call counts, even wrong numbers and dropped calls: if the call drops before you have a chance to speak then it's just too bad. Your schedule varies each week so making childcare arrangements can be difficult. These challenges combined lead to low morale and the malaise becomes contagious.

    Advice to Senior ManagementThe workforce passes concerns, suggestions, and complaints up the chain of command to no avail. There's nothing to be gained so workers complain amongst themselves, hence the poor attitude that oftentimes pervades the floor.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Review for firststreetonline.com

    Management (Former Employee)

    ProsThe employees are great people and the concept of helping seniors lead active lives is very respectable. It felt good to work for a company that was trying to help people.

    ConsThe culture of this place can be best described as "keep your head down or get it chewed off". Most employees are in constant fear of losing their job. For a "marketing" company, you would expect high levels of creative energy, but there is very little reward for innovation or new ideas.

    The CEO is not much of a leader. He acts more like a mid-level manager that likes to lift himself up by putting others down. He doesn't appear to have the capacity to set, or commit to, a clear direction or vision. If he did, FirstStreet would have been far more successful a long time ago. Don't plan on ever getting much of a raise or a bonus either - unless you're a professional "yes-man".

    Advice to Senior ManagementThe Board of Directors needs to spend more time with the management team (not the CEO) - then they'll realize why they keep burning through their capital.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Worst Street

    Sales Representative (Former Employee) Colonial Heights, VA

    ProsThe best reason to work there is that you can get hired easily, get thrown to the wolves, and if you are any good, you'll stick.

    ConsYou'll never make very much money, there's no room for advancement, and management isn't very bright.

    Advice to Senior ManagementThe fish rots from the head down.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Unprofessional call center with cheap antiquated technology and low pay leads to high stress and frustration.

    Sales Representative (Former Employee) Colonial Heights, VA

    ProsYou'll never need to prospect for leads, in a high volume call center, it's busy most of the time. If you suck up to middle management, you can get a flexible work schedule.

    ConsDespite the promises of big potential, the structure is set such that you can not make a lot of money. Mysteriously, near the end of each pay period, you get slammed with lots of low quality leads that destroy your close ratio. Middle management plays favorites with scheduling - giving prime shifts to the lifers. Computers, monitors, and software from the 1970's. Upper management sometimes leaves their offices to micromanage the sales floor, probably because the middle managers are so dysfunctional. Don't bother to make friends, with high employee turnover most of your hiring class won't be there after 3 months.

    Advice to Senior ManagementYour 75% employee turnover and the anger and frustration of those that remain are the symptom. Maybe it's time for upper management to realize that it's the entrenched, disorganized, dysfunctional, and unmotivated middle managers and directors that are the problem. Also, instead of putting a band-aid on everything, invest in some decent technology solutions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    fair co. to work for.

    Sales Associate (Current Employee) Colonial Heights, VA

    Prosfair pay with three weeks paid vacation and 401k and health and dental.

    ConsHigh turn over in the sales department but if you can close a sell you will make it ok.

    Advice to Senior ManagementHigher pay will ensure that you keep your most talented reps.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Not a Real Job

    Inside Sales (Former Employee) Colonial Heights, VA

    ProsInside, chance for commission, calls are incoming

    ConsCould care less about employees, some of the products are useless

    Advice to Senior ManagementBetter products, hire people you want to keep

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Everyone I met while working there would all say the same thing..."I have never worked for a company like this before."

    Sales Associate (Former Employee) Colonial Heights, VA

    Prosflexible hours, there can be an oppurtunity to make good money, the callers some times would be a joy to speak with.

    Consif you dont advised your work availability they will give you a random schedule every other week, constantly raising the sales expectation goals. that makes it harder for you to meet the requirements to be compensated for the sales you have made in that pay period. there have been times i wouldnt make the goal and was not paid my commision for my sales,,,,that sucked

    Advice to Senior Managementplace advertisement ads in areas where people would potentially purchase your product. have consistent schedules, and start giving raises to people. this was the only company i worked for that never gave raises!!!!!

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Pleasent experience overall.

    Sales Associate (Former Employee)

    ProsFlexible schedule and ability for overtime

    ConsNot a lot of room for growth

    Advice to Senior ManagementTake feedback from employees more often

    Yes, I would recommend this company to a friend

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