hhgregg Reviews

Updated July 6, 2015
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hhgregg President, CEO, and Director Dennis L. May
Dennis L. May
377 Ratings

Pros
  • If you study the product and go after it you will make good money here (in 24 reviews)

  • The employee discount was great on some stuff (in 49 reviews)

Cons
  • Zero respect for work-life balance (in 28 reviews)

  • Long hours working shifts where no customers are present (in 56 reviews)

More Pros and Cons

657 Employee Reviews

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  1. an OK place to work

    Current Employee - Sales Consultant in Jacksonville, FL
    Current Employee - Sales Consultant in Jacksonville, FL

    I have been working at hhgregg (More than a year)

    Pros

    Great employee discount, family type workplace. Overall not a bad place to work for you can definitely make money.

    Cons

    Probably the biggest con is the commission change that took place, for a new person money would be good, but for someone that has been there not so much.

    Advice to Management

    Change the commission structure back to what it was before you lose all your great employees.


  2. Easy job for extra cash

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Merchandiser in Wilmington, NC
    Former Employee - Customer Service Merchandiser in Wilmington, NC

    I worked at hhgregg part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    not too difficult though we do the work of a few people
    Management is willing to help when needed
    Power to handle situations at your discretion for the most part

    Cons

    low pay for what we do
    didnt feel like much room for advancement
    raises were once a year and VERY small

    Advice to Management

    Pay CSM's more! They keep the front end running smoothly and should easily make $10/hr+


  3. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC

    I have been working at hhgregg full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Excellent product discount. Solid benefits for full-time sales staff. Formerly excellent commission sales structure. Now seemingly working the kinks out of a new commission structure. A company that really wants it.

    Cons

    New commission structure is not as good as old one, but they seem to be trying to fix it in order to please the professional sales staff. Not enough support staff, would rather not handle non-paying opps duties.

    Advice to Management

    Just let me sell. Don't get too cute with every little detail of a sale. Teach other salesman how to sell profitably and not just cut to close.


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  5. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at hhgregg

    Pros

    Good place to start for sales experience.

    Cons

    Draw system also work life balance

    Advice to Management

    Learn to balance the upper level and lower level management more vs. Micromanaging


  6. Helpful (1)

    Sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Indianapolis, IN
    Current Employee - Sales Manager in Indianapolis, IN

    I have been working at hhgregg

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Small company, very versatile in company initiatives.

    Cons

    Need to figure out correct balance of hourly employees

    Advice to Management

    Listen to your store level employees,
    We understand you can't make everyone happy, but continue to reach out to the stores and take action on key suggestions & complaints and moral will go up.


  7. Helpful (1)

    Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Associate in Gastonia, NC
    Former Employee - Senior Sales Associate in Gastonia, NC

    I worked at hhgregg full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They provide very good product knowledge and give you opportunities to make high sales volume as far as retail goes they are good company. I enjoyed working there I gained a lot of retail Knowledge.

    Cons

    The only Drawback that I wish to comment on is The draw system that they have If you have a couple of bad weeks of commission the draw payback can affect you substantially. Most of time if you are a good sales person you can out of draw fast .

    Advice to Management

    Try and Trust your veterans to teach others and try not to micro manage everyone.The company has a successful business plan that is hands down better than the competition.


  8. Fluctuations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hhgregg (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great way to build customer service skills

    Cons

    They change things for the worst in some ways

    Advice to Management

    Question is what shouldnt i say


  9. Helpful (2)

    Great job if they would make a small adjustment to compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Theater Sales Associate
    Former Employee - Home Theater Sales Associate

    I worked at hhgregg

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Honestly, it's the easiest Job I could imagine. I made money by standing around all day, talking to people about how awesome new technology was. If they liked it, they occasionally bought it.

    Cons

    I have a hard time believing that the draw system is legal. Commission percentages are pretty low on most of the items sold in the store. Appliances almost universally have a decent payout, where only the most expensive electronics have any sales value.

    There's also some frustration inherent in the design of electronics retail, in that the prices are disproportionate to the features, and the technology moves quickly enough that nearly everyone you talk to has no understanding or care for the benefits of higher end electronics,

    It's your job to convince them, of course. But it's hard to explain the benefits of a higher quality panel, better contrast levels, local dimming, or other features when the entire store is set to Golf 24/7. Any television of any brand or quality can depict a sea of green with spots of tan with a similar level of accuracy.

    The end result is that you'll either be forced to spend an hour explaining the difference between the $300 32" tv and the $279, or you'll spend the same amount of time discussing the benefits of a really nice tv, only for them to choose the off-brand tv next to it that's half the price, because at that time, on that channel, both TV's have a similar enough screen.

    You'll also occasionally be forced to sell an item that you know will break in the first year (possibly even the first month) because you see people bringing in broken ones on a regular basis, but you can't explicitly say that because you're not supposed to badmouth any brand, and you can't talk the customer off of the product due to it's abnormally low price.

    Advice to Management

    Truthfully, the biggest problem with this company is the draw system. If you don't make enough money to cover it, you're given the money, but you have to pay it back later. If you get into a slump, the issue can quickly compound into oblivion. If you're going to force someone to work in your store 50+ hours a week, you have an obligation to at least pay them a minimum wage and not force them to pay you back if they have a bad week or two.


  10. Lost their way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Sales Associate
    Current Employee - Appliance Sales Associate

    I have been working at hhgregg full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    ability to change schedule, people you work with.

    Cons

    Compensation changes frequently. Lack of support from operations and management makes it difficult to deliver what is sold, hence dissapointing customers and making it difficult to earn a living for sales associates.

    Advice to Management

    Do not change commission structure so often. Provide time for better training that doesn't decrease sales associates pay.


  11. Helpful (3)

    Terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Cincinnati, OH
    Current Employee - Sales Manager in Cincinnati, OH

    I have been working at hhgregg full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    NOT a lot of good here anymore. Every year it takes another turn for the worst.

    Cons

    Corporate finds every way they can to rise your bonus. Bonus structures have changed 4 times in 3 years with no notice. Also they ship your store broken tv's and write then off against your store's shrink. Again to take your bonus.

    Advice to Management

    Pay the managers more and work them less hours.



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