hhgregg

www.hhgregg.com

hhgregg Reviews

Updated January 28, 2015
Updated January 28, 2015
530 Reviews
2.1
530 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
hhgregg President, CEO, and Director Dennis L. May
Dennis L. May
312 Ratings

Review Highlights

Pros
  • Great company to work for and great opportunity to make good money (in 24 reviews)

  • Decent employee discount (if the product has any money in it) (in 49 reviews)


Cons
  • Terrible work/life balance - Managers hired on to work 45 hours, actually end up working 55 (in 28 reviews)

  • Its retail, long hours with very little reward or just enough of a reward to keep you afloat (in 56 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Overworked, Underpaid; Over-promised, Under-delivered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hhgregg General Manager
    Former Employee - Hhgregg General Manager

    I worked at hhgregg full-time (more than 3 years)

    Pros

    Most corporate people are truly willing to help you and support the field management. Potential for advancement is real (but comes without real training)

    Cons

    Very long work week - minimum 50+ hours. Bonus structure changes frequently - never benefited field management. "Hidden" processes and auditing that impacts store level bonus (you lose!) Commission structure punishes associates. Corporate-regulated scheduling of management and associates - put associates into overtime - then they base the draw rate at 1.5 for ENTIRE hours (ex: 45 hrs = 45hrs @ 1.5 not just 5 hrs@ 1.5.)

    Advice to ManagementAdvice

    Try working the schedules you dictate. Quit rewarding upper management by taking away field management bonuses. Re-structure commission pay-outs that punish the sales associates for re-rings that need to be done to satisfy a customer on an issue that was not the fault of the associate. Re-work how you charge overtime to associates - I can't believe that's even legal or ethical!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    100% Commission, long hours, but decent training

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hhgregg

    Pros

    The training you get from hhgregg is very good compared to industry competitors. Every Monday-Thursday there was a morning meeting that trained you on the devices and appliances, how they worked, what they cost, how to explain the differences to the customer, etc. The sales training was comprehensive as well.

    Cons

    The hours are abysmal. 100% commission on draw means you get stuck doing everyday operations stuff essentially for "the right to sell." A weekly mandatory shift of 9am-930pm was not unusual. On that same day a collegue would be scheduled from 9-230. Training sessions went unpaid. Benefits were expensive.

    Advice to ManagementAdvice

    Scheduling and cleaning. The company prides itself on having a team of experts that can provide solutions. In reality the company has a team of janitors and merchandisers that do volunteer work for 40 hours a week for the opportunity to sell an additional 20 hours in said week. Schedule more efficiently and create work tasks that focus on selling first, and store merchandising second. Focus on what makes money, as opposed to what makes you look good to your boss.

  3.  

    Not The best...not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM in Fenton, MO
    Current Employee - CSM in Fenton, MO

    I have been working at hhgregg part-time (more than a year)

    Pros

    You get to know everyone who works there.

    Cons

    Understaffed. Managers never want to help with difficult customers. Rarely allowed a lunch. They schedule you just under 8 hours. If you are working more than eight hours you are the only person at the desk so there is nobody to cover for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Motivation and knowledge pays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at hhgregg

    Pros

    You get to work on commission and get what you deserve. You can work with the customer on price if you have a good manager.

    Cons

    You get your sales stolen from people. They get half the commission if someone checks your customer out for you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    HHGregg gives you a great deal of experience and can be a fun, team based work environment with room for opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hhgregg full-time

    Pros

    Promotion comes quickly and easily with effort and the ability and willingess to learn.
    Team environment.
    Lots of training

    Cons

    Hours can be pretty rough as with most retail settings, however, It is not much different from other retailers that I have worked at.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesman in Raleigh, NC
    Former Employee - Salesman in Raleigh, NC

    I worked at hhgregg full-time (more than 3 years)

    Pros

    cool people to work with

    Cons

    long hours
    HORRIBLE MANAGEMENT
    not good pay
    a lot of free labor

    Advice to ManagementAdvice

    Replace entire management team. Get people who care about the employees and actually do their job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Not enough hours for the amount of work needed done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Lead in Erie, PA
    Current Employee - Operations Lead in Erie, PA

    I have been working at hhgregg full-time (more than 3 years)

    Pros

    The pay is decent, and the people are alright, and the hours are fairly flexible.

    Cons

    The support staff are treated like slaves, and sales people don't receive repercussions for any negative actions.

    Advice to ManagementAdvice

    Provide more hours for your hourly employees to keep the store tidy.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Over The Top, High Stress Environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Birmingham, AL
    Former Employee - General Manager in Birmingham, AL

    I worked at hhgregg full-time (less than a year)

    Pros

    Opportunity to train and develop sales associates to earn a good income.

    Cons

    Micromanagement. Planning time is nearly mon-existent. Management is called upon to perform a task on average about every 5 minutes. Constant customer complaint issues primarily caused by poor order placement systems. Don't believe the hype about the ability to readily make bonus.

    Advice to ManagementAdvice

    Be genuine and honest to recruits.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Very dysfunctional company that does not support customer service or its sales associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appliance Sales Associate
    Current Employee - Appliance Sales Associate

    I have been working at hhgregg full-time (less than a year)

    Pros

    Work with some fine individuals but management and corporate incompetence has created poor morale.

    Cons

    Commission based pay. Only paid when product sold is delivered. Company does not reserve sold product for customer so when delivery is scheduled often out of stock and delivery cannot be made. Obviously this upsets customers and causes cancelations meaning you do not get paid. Commissions are often incorrectly calculated and when management is confronted they have a do not care attitude. Your are lucky if the product you sold is delivered and also lucky if it is delivered you get paid correctly. Also if discounts are made to keep customer happy, even though sales associate had no part in the problem, the company deducts money from sales associate's pay to cover part of the cost of the discount.

    Advice to ManagementAdvice

    With 228 stores HHGregg is large enough to implement proper inventory management processes to insure merchandise sold and paid for is available for customers. After all it is a contract once the customer has paid for the merchandise. Management should understand that salespeople are not well paid and at the very least should expect and have the right to be paid correctly. You have to almost beg to get management to correct pay errors and sometimes must make that request at least five times.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    A company that continues to decrease the support... will eventually crumble with no foundation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at hhgregg full-time (more than 3 years)

    Pros

    The team of sales people that work for hhgregg are typically long tenured and know that the management staff revolve like an open door in the wind. They are the best part of hhgregg. The are the face to the customers and they help to drive our business. Without them, work would be terrible.

    Cons

    There are really too many challanges about working here. Most of the management that greggs still has are either the 'long' tenured managers who are terrible at their job, or brand new managers that have only been there for 3 months. Not all long tenured managers are terrible, however, hhgregg has a tendency to screw over the managers that are worth keeping and they leave to go somewhere that will pay them more, or that have less demands on their time. Example: My appliance manager has had to work open to close for 3 days straight now because our GM decided he wasn't going to adjust the schedule for coverage due to our other manager being off. Their is no team work. Their is no common ground. The open door policy is a farce. I have worked here for more than a couple years and with my current GM, I have had run in s with HR because the is trying to get rid of everyone. He refuses to help customers, like he is too good for it, he insults and degrades our employees(to other employees) ans makes fun of people with deformities. I have really had to rethink my position here because I don't want to work for a company that rewards despicable humans with promotions and raises. If you want to be brought down, insulted and completely disrespected then this it totally the place for you.

    Advice to ManagementAdvice

    ummm... instead of worrying about numbers and babysitting your salesmen, why dont you go out and actually get involved with the customers. Learn how to run customer service so that when you have an issue come up, you know how to go about fixing it. double your support staff. Without a good foundation, the overwhelming amount of idiotic work that gets rolled down hill will not get done. it isn't getting done. oh yea... try and pay your people for the job that they actually do, instead of by what the job description says that they do. There is such a huge disconnect from the corporate level to the stores that the decisions being made up top are preposterous. News flash: the managers that you are paying the most, would flounder and be completely embarrassed if it wasn't for the 8 dollar and hour CSM that they have up front. That 8/hr employee has dealt with and seen more stuff than any manager will see in 10 years. These are your front line people. Your entry level people. and yet.... they are always teaching the managers things that they never learned...... where is the justice in that?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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