hhgregg

  www.hhgregg.com
  www.hhgregg.com

hhgregg Reviews

Updated November 10, 2014
Updated November 10, 2014
495 Reviews
2.2
495 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
hhgregg President, CEO, and Director Dennis L. May
Dennis L. May
296 Ratings

Review Highlights

Pros
  • You have the potential to make good money (in 23 reviews)

  • Decent employee discount (if the product has any money in it) (in 49 reviews)


Cons
  • Terrible work/life balance - Managers hired on to work 45 hours, actually end up working 55 (in 28 reviews)

  • Long hours working shifts where no customers are present (in 53 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay for a Pit Stop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Baltimore, MD
    Current Employee - Manager in Baltimore, MD

    I have been working at hhgregg full-time (more than 5 years)

    Pros

    Nice percentage of commission payout; Good product selection. nice training plan

    Cons

    No follow up or support afterwards; No competitive management salaries.

    Advice to ManagementAdvice

    Stop trying to balance so many different projects and find a focus and stick with it for more than a few months; If you want improvement in categories find a better way to drive traffic, you cant know business is slow but still expect to move volume without getting people in

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    From good to great to gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hhgregg

    Pros

    Met great people, learned enough to secure a position with a competitor with better pay benefits and schedule. To that I am indebted. Again a great place to earn your stripes in a retail environment. I say thanks to hh for giving me my ba in retail.

    Cons

    The culture left when Jerry died. He was the last string holding the company together. And now his son, the grandson of the founder has sold his stocks and ran for the hills. Charlie Young and Sam Johnson (sears rejects) are now in control of the company. We called the company hhsears the last couple years. Anyhow...long hours no bonus no authority to run your store being told next year you will be promoted etc.

    Advice to ManagementAdvice

    Honestly it breaks my heart and pains me to say this. However, I read the Financials every quarter it is too late to advise management. When I ran Parma it was a 25-30 million dollar a year location. Now, lucky to do 12-15. Pack it up and pack it in, thanks for ruining what used to be a great company.

  3. 2 people found this helpful  

    No focus on the employee's life, bad management, terrible commission structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Sales in Knoxville, TN
    Former Employee - Electronic Sales in Knoxville, TN

    I worked at hhgregg full-time (more than 3 years)

    Pros

    get to use some decent electronics products, but will not have the best available. Good associates trying to deal with a broken system.

    Cons

    100% commission only. pushed to sell products that may not suit customer. Constantly being treated like a child needing overrides for the smallest things and manager approval for everything under the sun. Most of products customers want are limited stock and there is a long wait, forcing you to check daily on EVERY sale you make, customers cancel and you lose your pay. Many times a product will come in for your customer, another salesman will knowing or not steal your product and sell that same day. If a customer returns product you lose your pay and the time you spent with them making the sale was lost as well. Lack of empathy from management, they would rather tell you to walk out the door if you don't like it so they can find a new desperate replacement willing to do anything to make a buck. I literally heard "if you don't like it, there is the door" on multiple occasions. Draw system is completely broken, makes it impossible to live when you are paying the company to work for them, I don't understand how this is legal in any way.

    Commission can be split, meaning other salesman take half your pay, think about any other job where someone you work with could take HALF your paycheck. This often results in arguments and further disagreements down the line and obviously a hostile work environment. When there is a sale or coupon, the discount comes out of your pocket. Commission changes daily, meaning on day you make money the next you don't on certain products. Disagreements over sales and who helped the customer. Commission not being paid by the company, and having to track each and every sale to ensure you are paid by the company. No paid days off. No sick days are paid. Training that is -mandatory- but not paid, which should also be illegal. On the "clock" training you are required to do and then make up for by making more commission for the time you spent not able to make money. Work every weekend and long hours. Work every holiday and long hours. Open earlier every Thanksgiving, why are they even open on Thanksgiving Day!

    Commission is shrinking from every product, meaning less margin. There are lots of products where you could sell a few thousand dollars worth and only make pennies on the dollar. 4000 dollar tv, 40 bucks. The customer thinks you are buying a new car with the money from your sale, you are paying that 40 bucks back to the company for draw. The management will tell you it's a numbers game and it is, if there aren't many customers, your numbers will suck and you will be reprimanded and told to sell more. If you do happen to sell something, the price will be cut from a competitors ad, or the delivery team will screw something up, ensuring your sale is housed and you make no commission, or the customer is given a discount to make up for it, out of your paycheck.

    The list goes on and on, this is the most backwards company I've ever worked for.

    Advice to ManagementAdvice

    Eliminate the commission structure. It is unfair to hard-working employees who just want to sell the customer something in their price range, and it makes your associates look greedy and pushy. The "culture" of hhgreed is to take the customer for every penny, I don't know about you but that isn't really what a company should be about. I'd advise finding a new career with another company that appreciates their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not worth it if not in a high-volume area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate in Winchester, VA
    Former Employee - Electronics Sales Associate in Winchester, VA

    I worked at hhgregg full-time (less than an year)

    Pros

    The POTENTIAL commissions are great. Coworkers were generally nice people. There were some fringe benefits of learning what's new on the horizon in terms of products and possibly getting free stuff from big names like Sony and Sharp. Employee discount was pretty awesome too.

    Cons

    Unless you're in an area that has lots of traffic, you're going to literally owe the company until there's no point in working for them. Pay was a minimum wage draw which you would have to pay back out of your own commissions. Schedules were random and rotated a lot. Management will preach that everyone who walks through that door is there to buy something and that is most definitely not the case.

    Advice to ManagementAdvice

    Fix the pay structure. Stop allowing random schedules; the job is suppose to be a part of your life, not dominate it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Get minimum wage for tagging the store and setting things up and get ready to pay back commission when nobody comes in..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate in Buford, GA
    Former Employee - Electronics Sales Associate in Buford, GA

    I worked at hhgregg full-time (more than an year)

    Pros

    good training, most managers are nice and employees know what they are talking about...

    Cons

    They will not put in your hours to try to get you out of draw meaning less money for you some paychecks...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    If you like confusion and hidden job duties, this is your place to shine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Cincinnati, OH
    Current Employee - Sales Associate in Cincinnati, OH

    I have been working at hhgregg full-time (more than an year)

    Pros

    Pay plan for sales associates, discount and one hour lunches, wish there was more. For the most part, the sales and support staff are hard working and good people.

    Cons

    No clear company direction. It appears all of the former Sears executives and senior management team are now driving this company downhill as well. The upscale and premium appeal the company has announced internally isn't supported fully within the stores. However, we do have a few nice television commercials, but our stores do not embrace the same quality we are conveying to our customers. Our stores looks like a slightly (just slightly) upscale Odd Lots. You can't tell someone your different and not deliver. Speaking of delivering, it's a cluster. If the shareholders knew it took our delivery teams a minimum of two deliveries to get one item to the customer in most cases, they'd be less inclined to change the roles of every none management associate to increase the bottom line. We now have 100lb girls loading up 70 inch TV'S and refrigerators in addition to their normal customer service duties, for less hours and the same pay. Warehouse associates are now expected to be full on customer service representatives in addition to their already taxing roles, again for no additional pay and less hours. The phrase you hear, which must be a part of manager training, if you complain the least bit about being overworked for no extra pay and less hours is: "if you don't like it, you can choose to work elsewhere." How classy.

    Advice to ManagementAdvice

    Learn to put the horse before the cart. Give the customers and associates something to look forward to at the end of the day. Remember "inspire and delight?" Let's make it more of a catch phrase. Oh yeah, stop being like every other retailer and do business the way it was intended originally. If not, continue to make videos telling your associates of all the great things to come and fail to come through. Henry Harold didn't build his business by operating this way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    What once was a great company is now appears to be crumbling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at hhgregg

    Pros

    When the money is good the job is ok.

    Cons

    200 hours a year of unpaid training. Poor management at store level. Lack of interest in my location from corporate. Overcrowded sales floors make it hard to flourish.

    Advice to ManagementAdvice

    Hire managers that are over 21 to manage aging sales staff. Stop overcrowding the sales floor and assign hours to associates based on sales incentives.

    Approves of CEO
  9. 1 person found this helpful  

    Worst management staff in the world, favoritism for promotions,housing sales for stupid reason,fight with co workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Sales in Philadelphia, PA
    Former Employee - Electronic Sales in Philadelphia, PA

    I worked at hhgregg full-time (more than an year)

    Pros

    Commission used to be great now there is not much margin in the items company is hiding real buying price and profit margin to employees so employees get paid less n company can keep more money. Biweekly pay is good. If you are great at selling insurance than only you can get decent living.

    Cons

    Lots of stress starts with management to do work that you dont get paid on like putting out 100 tags taking old ones cleaning tables with spray like you are cleaning lady enforcing policies and. Rules about commission splits which changes everyday depending on favoritism. Negotiating prices to close sales sometimes manager gives you hard time for few bucks and after hours of work waiting in line for your turn customer walks over few bucks despite of lots of profit still in item you cant do anything coz manager mood wasn't good or he didnt like you. Managers impose there power not support for team. Worst things are housing of commission for no or silly reason after working for several hours managers house commission which means you dont get paid on exa 3000 dollar sale company still get its money manger still gets his bonus but sales person suffers. Also when it comes to spilling sales its nightmare you literally have to fight with other sales people for you hard earn money agian manager may get involve rather than helping he will choose favoritism or threatens to house sale so no one but hhgregg n him benefits. Lots of stress and lots of 10 to 12 hour shifts with flooded floor. Lot of other corny things. One more you have to get 1650 in insurance inorder to get your 22% commission or your pay check stinks. If you are good at selling insurance or if you looking for 25000 to 30000 its right company. Best ppl at hhgregg no 1 guy in eastcoast makes around 73000 a year after so get an idea if its right commission for you on interview manger will say ya you can make up to 100000 its lie. Very hard to move up in company.

    Advice to ManagementAdvice

    Focus on employes and have some rules in place for splits in sales get rid of commission housing from employees stop robbing your employees ,stop favoritism, promote people who perform not just anyone who gm thinks he is cool lets promote him.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Underappreciation of staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Merchandiser in Mooresville, NC
    Former Employee - Customer Service Merchandiser in Mooresville, NC

    I worked at hhgregg full-time (less than an year)

    Pros

    When real work had to be done, it was fine.

    Cons

    Lots of meaningless busy work

    Advice to ManagementAdvice

    Give better pay and develop better planning, scheduling, and logistics.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Easy job but very little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate in Murfreesboro, TN
    Former Employee - Warehouse Associate in Murfreesboro, TN

    I worked at hhgregg part-time (more than 5 years)

    Pros

    Flexible scheduling if you've been there a while. Jobs are pretty easy. Commissioned salesman can make a lot of money if you don't mind stepping on some toes.

    Cons

    The pay is bad. Hourly associates get paid just barely above minimum wage and don't get decent raises. The raises don't even cover cost of living increases. Salaried managers are paid little compared to competitors. HHGregg used to promote from within. Now they don't do that often. The benefits are awful. Not worth even having.

    Advice to ManagementAdvice

    One more manager per store would be ideal. Invest in your employees and they'll invest in you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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