hibu

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hibu Reviews

Updated January 29, 2015
Updated January 29, 2015
673 Reviews
2.7
673 Reviews
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hibu CEO David Eckert
David Eckert
149 Ratings

Review Highlights

Pros
  • Office empty by 5 and had flexibility to work from home as often as I wanted (in 21 reviews)

  • The work-life balance was definitely one of the few perks (in 20 reviews)


Cons
  • Production problems require reps to spend too much time resolving customer service issues (in 32 reviews)

  • Managers under pressure to make sure new products succeed (in 27 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Employees were great and Managers showed favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manufacturing Coordinator in King of Prussia, PA
    Former Employee - Manufacturing Coordinator in King of Prussia, PA

    I worked at hibu

    Pros

    Coworkers incentives and company events

    Cons

    Ineffective management. Managers lying about credentials

    Advice to ManagementAdvice

    Thoroughly check the references of those hired for management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Business Development Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Representative in San Diego, CA
    Former Employee - Business Development Representative in San Diego, CA

    I worked at hibu

    Pros

    Lots of freedom, Decent compensation, decent customer support, fun industry, good training

    Cons

    Unrealistic quotas and I was a 2 time President's Club winner. Company is having financial troubles and has cut back on customer support so the sales rep is not only responsible for selling but is now also responsible for customer support in most cases.

    Advice to ManagementAdvice

    Hire more customer support personel. Make quarterly bonuses worth the effort like they used to be

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    I have hibu to thank for a great 18 year career experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hibu full-time (more than 10 years)

    Pros

    Great opportunity to make money and career advancement if you are willing to work hard. Excellent life work balance. Great mentors if you are serious about learning and growing. It is definitely a job if you are hitting your numbers no one will bother you. You write your own ticket. You work with great people. Some of my closet friends have come from hibu.

    Cons

    The people who are not doing well are the people who are not working and then complain that it is the company's fault. Unfortunately, these are the people who are most vocal. If you are prone to negativity it can wear on you.

    Advice to ManagementAdvice

    Stay positive. Keep rewarding performance.

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    Challenging work, great colleagues!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector I in King of Prussia, PA
    Current Employee - Collector I in King of Prussia, PA

    I have been working at hibu

    Pros

    Positive atmosphere. Reasonably flexible with time-off and special situations.

    Cons

    Shifting standards, not a lot of support when big systemic changes come down the pipe. Too much time spent learning things on the fly. Not enough time given off phone for the amount of things we're expected to check and double check on a daily basis,

    Advice to ManagementAdvice

    There was a layoff where the department was quoted as having too many managers. While this may have been true from a cost perspective, we've suffered from the lack of attention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Philadelphia, PA
    Former Employee - Sales Representative in Philadelphia, PA

    I worked at hibu full-time (more than 5 years)

    Pros

    The people I worked with. My fellow reps and support people were great. The local management team worked hard at trying to make things better. I also liked that you could work from home and make your own schedule

    Cons

    The constant issues with websites. It's hard to sell one that gets completed without issues. Morale is very low due to layoffs and demotions. It was tough getting the energy each day to do my job.

    Advice to ManagementAdvice

    Fix the support functions. It is very demoralizing on a rep to have customers mad at them for billing issues and website mistakes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Very poorly organized company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA

    I have been working at hibu

    Pros

    Make your own schedule. Good pay

    Cons

    Management is unable to help as they do not know all computer systems or field environment. Fulfillment is terrible. 90% of my customers are unhappy with services. The back office is useless. They can not fullfill services purchased and do not care about their customers.

    Advice to ManagementAdvice

    Get.a completely management.team. Make customer service and fulfillment be handled by the back office not.reps. Be more customer and user friendly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Consistency is key - which is why this company wont survive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Associate in King of Prussia, PA
    Former Employee - Web Associate in King of Prussia, PA

    I worked at hibu

    Pros

    Good software training
    Resume experience
    Compensation for position was faily good

    Cons

    Everything you know about your job or the company's policies will change in a new york minute. That is no way to run a company. There should be many more managers or assistant managers to provide enough help as needed. One of the worst things is the disjointed way offices are run. Broken communication is the only communication here.

    Advice to ManagementAdvice

    Implement consistent strategies and consistent methods of operation. I expect that I will see a published obituary for this company shortly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    overall good experience working as an Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at hibu

    Pros

    I liked the autonomy and having each day different. You get to meet lots of people some are nice and open to hearing what you have to offer others are rude. Lots of rejection but that's sales and you just need to move on to the next door. If you are not motivated and are hurt by rejection this is not a job for you. You can make good money if you are a good at connecting with people and follow up.

    Cons

    You are constantly compared to others in your office. So if your co-workers are not doing as well then it makes you look good. Lots of turnover in this job as many people just want to get paid to sit at a desk and wait for the phone to ring. If you are not selling and closing new business on a regular basis then they will show you the door.

    Advice to ManagementAdvice

    Some of the management was inspiring and others were not. Spend more time assisting new hires to get prepared and encourage more communal goals where everyone wins.

    Recommends
    Negative Outlook
  10. 2 people found this helpful  

    Hardest Sales Job in America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OUTSIDE SALES in King of Prussia, PA
    Former Employee - OUTSIDE SALES in King of Prussia, PA

    I worked at hibu (more than 5 years)

    Pros

    Flexibility, Friendly employees, happy hours

    Cons

    Unrealistic goals. No support for new products. Poor training. Stressful job! Managers are constantly on your back. Meetings are funny because everything they want from you is a joke. Your clients hate you because the products suck. Unless you want to go on medicine, stay away. They lure you with high commissions and you will work your life away to get them.

    Advice to ManagementAdvice

    Trade places with the reps and you wouldnt last a week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Used to be great, not anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Saint Louis, MO
    Current Employee - Sales Consultant in Saint Louis, MO

    I have been working at hibu

    Pros

    Flexibility, plenty of training, work from home.

    Cons

    Comp plans constantly changing to the company's benefit so sales reps make less money, nearly impossible sales goals, most everything is done in the Phillippines so communication is difficult and product produced for our customers is sub-par.

    Advice to ManagementAdvice

    Take care of your reps and they will take care of you. If you lose all of your sales reps due to these ridiculously high sales goals, there will be no quality reps left.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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