hibu Reviews

Updated July 27, 2015
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2.6
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Recommend to a friend
Approve of CEO
hibu CEO David Eckert
David Eckert
180 Ratings

Pros
  • Ability to work from home with a virtual office (in 21 reviews)

  • The work-life balance was definitely one of the few perks (in 20 reviews)

Cons
  • HORRIBLE CLIENT SUPPORT- customer service is a nightmare (in 32 reviews)

  • Managers under pressure to make sure new products succeed (in 27 reviews)

More Pros and Cons

758 Employee Reviews

Sort: Popular Rating Date
  1. love the clients

    Current Employee - Media Consultant in Willow Park, TX
    Current Employee - Media Consultant in Willow Park, TX

    I have been working at hibu full-time (More than 10 years)

    Pros

    all you have to do is take care of the clients, and you as a sales rep are awarded greatly

    Cons

    if you are not proactive and lazy, it becomes a nightmare

    Advice to Management

    let the folks that preform, continue to perform and reward them with as much freedom as possible


  2. Helpful (1)

    Staying Afloat

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA

    I have been working at hibu full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people, Work Life Balance

    Cons

    Unstable working environment; layoffs large and small having been occurring yearly, or more, for the last 4-5 years. Benefits get worse every year, the medical coverage stinks. Open office working environment; this may be fun for some but it's extremely difficult to concentrate or hear yourself think in the middle of a pit of people. The guise of collaboration is just a cover for the fact it's cheaper and allows you to shove more people into one space than traditional cubes. Inefficient Systems; the business has historically made countless poor system choices, resulting in the implementation of new ones every couple of years requiring re-training, migrations and some chaos. There seems to be no understanding (or perhaps consideration) of the big picture of who and how systems get used throughout the business - from sales to operational fulfillment, to customer support, etc. Unfortunately the result is everyones jobs become more difficult and our ability to provide great service to our customers is compromised. Frequently brings back failed projects only to have them fail all over again whenever management changes, instead of learning and tacking problems creatively.

    Advice to Management

    Keep appreciating your employees, put some extra focus on system improvement (ops could use a workflow system!). Learn from past mistakes.


  3. Sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hibu full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent work environment. Make your own schedule. Motivating managers.

    Cons

    No great corporate up growth

    Advice to Management

    Encourage more sales via incentives


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Management Consultants

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Media Business Development Consultant in Lawrenceville, GA
    Former Employee - Media Business Development Consultant in Lawrenceville, GA

    I worked at hibu (Less than a year)

    Pros

    Loved selling their customer friendly product & services

    Cons

    Too much out of state travel


  6. Helpful (2)

    Take it with a grain of salt!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at hibu full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A ton of opportunity to make lots of cash - though the objectives can seem a bit out of reach sometimes! I have a great manager now - But for the first 9 months with this company had a really mean and abusive manager. While her employment was terminated, it wasted 9 months of my time with Hibu.

    Cons

    Lower class clients - You'll work with many small town plumbers, bailbondsmen, pawn shop owners, etc. A bit unattainable goals sometimes. Very much a pressure filled position. Not a ton of potential for job growth...

    Advice to Management

    I think you guys are on track to really having a great company to work for!


  7. Helpful (2)

    Bright Possibilities Ahead

    Current Employee - Anonymous Employee in Medford, OR
    Current Employee - Anonymous Employee in Medford, OR

    I have been working at hibu full-time (Less than a year)

    Pros

    The digital opportunities are endless. Every business needs to have a quality website that can be found online. hibu continues to improve their digital portfolio and can help SMB stay up to date in the digital space.

    Cons

    The majority of production & support has moved off shore. Nothing worse that having a problem that needs solved and the person helping you in in the Philippines.

    Advice to Management

    Don't forget... User first, Customer second and hibu third. We need to take care of our customers at all costs even if it means not following the policies handbook.


  8. Helpful (1)

    sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hibu

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and good co workers

    Cons

    Late to market and can't compete

    Advice to Management

    Don't be so slow to adapt


  9. Helpful (3)

    Get real

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BDR Account Executive in Los Angeles, CA
    Former Employee - BDR Account Executive in Los Angeles, CA

    I worked at hibu full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great pay and benefits. Work remotely from home office so scheduling time is flexible.

    Cons

    Outside sales rep work so hard to make a sale only to have it fall apart because customer service for fulfillment is outsourced. Customers are very frustrated with the poor quality of the website,lack of results for SEM on Display and moreover the difficulty to get help.

    Advice to Management

    Give incentive to the support teams for your sales people. They will be more invested in making sure there is quality in there work and retention will increase.


  10. BDR - Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BDR - Account Executive in King of Prussia, PA
    Former Employee - BDR - Account Executive in King of Prussia, PA

    I worked at hibu

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Flexibility, Great Benefits, Ability to make a healthy living

    Cons

    Micro Management, Miserable Product and Service, Low Customer Retention, High Employee Turnover


  11. Helpful (5)

    Subject Matter Expert for many things

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in King of Prussia, PA
    Current Employee - Senior Systems Engineer in King of Prussia, PA

    I have been working at hibu full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some very great people to work with that truly care about what they do.

    Cons

    Upper Management is disengaged and clueless to what is actually going on in the company. They make you feel more like a number than a valued employee.

    Advice to Management

    Take the time and care when making decisions, and don't have blinders on when doing so. Think about the larger picture, not the red vs. black. The decision(s) you've made and continue to make have an effect on the entire company and its employees. Also realize, a strong, in-depth working knowledge of the company is very hard to replace quickly and a knee-jerk reaction to induce a temporary cash infusion is not the best measure to take for the longevity of the company.



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