hibu

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hibu Reviews

Updated February 27, 2015
Updated February 27, 2015
679 Reviews
2.7
679 Reviews
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hibu CEO David Eckert
David Eckert
151 Ratings

Review Highlights

Pros
  • Office empty by 5 and had flexibility to work from home as often as I wanted (in 21 reviews)

  • The work-life balance was definitely one of the few perks (in 20 reviews)


Cons
  • Production problems require reps to spend too much time resolving customer service issues (in 32 reviews)

  • Managers under pressure to make sure new products succeed (in 27 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Concentrate On Servicing The Client

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at hibu full-time (more than 8 years)

    Pros

    Great bonus programs. Worked with a lot of good people. Hit your quotas and you will have a lot of freedom. Good work-life balance.

    Cons

    Times have changed. Revenues generated by print are diminishing rapidly. Revenues from digital are harder to obtain due to increased competition. Back end support for digital is lacking especially website servicing.

  2.  

    pleasure to work at hibu

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at hibu

    Pros

    salary virtual office, no micro managing

    Cons

    company financial struggles, constant changes in commision structure and reduction in bonus

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Challenging, company is a work in progress always, but all goals are attainable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at hibu

    Pros

    Mostly plenty of freedom, benefits are good, base salary is decent, often have several bonus opportunities and short term contests multiple times per year, extensive training. If you hit your sales goals or most of them the pay and often outweigh the headaches. Always undergoing massive change since I have been here, but future is bright if they achieve what they are headed toward.....in 3-4 years from now if they are still around.

    Cons

    Sometimes too much training (takes up a lot of time), company's system if highly flawed and has a long way to go, change can be good, but too much change happens at hibu, always feel like you are getting sold from interview to product updates to anything. Billing system is completely flawed and creates more headaches for the salesperson with clients. Constant headaches dealing with sales already completed. With support, too often the left hand doesn't know what the right hand is doing and support send you around to different departments and still don't get an answer. Commission sucks at 3.5%

    Advice to ManagementAdvice

    Be upfront, be honest, empower your employees with being a part of things without selling them all of the time and holding back information that could help prepare them. Hire better and higher quality employees for support and reduce the number of different departments and cross train. Raise commission for increase amounts and have a better system for tracking commission and bonuses - need an accountant just to see if you have gotten paid on certain sales trying to read the commission statements.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Had many good years, really enjoyed it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY

    I worked at hibu

    Pros

    Great place to work, most of the people are helpful

    Cons

    work long hours, customer service a little shaky

    Advice to ManagementAdvice

    Fix the customer service bring the jobs back to the USA.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Cedar Rapids, IA
    Current Employee - Sales in Cedar Rapids, IA

    I have been working at hibu full-time (less than a year)

    Pros

    Unlimited commission great benefits paid training

    Cons

    Benefits are a bit costly in price and high deductible

    Recommends
    Positive Outlook
    Approves of CEO
  7. 7 people found this helpful  

    A great learning experience for how not to run a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Exedutive/Media Consultant
    Current Employee - Account Exedutive/Media Consultant

    I have been working at hibu full-time (more than 10 years)

    Pros

    Meeting lots of great people and building relationships with clients. Working from a virtual environment provided some flexibility of schedule in the past, not so much these days. I learned a great deal about the sales process in my 10 years there

    Cons

    Being forced to sell products to clients that they didn't necessarily want, then having the company not deliver the product (specifically websites) that I sold to the client led to cancellations, frustrations, and angry clients. Sales support, billing, and customer service used to be great, but has gone way downhill as it has been outsourced over the last 2 years. what else would you expect, your losing a dollar to save a quarter. When a salesperson is spending more time fixing billing, customer service, and production issues than they are selling, there is a problem.

    Advice to ManagementAdvice

    Playing favorites does not work anymore, especially when you are down to a skeleton crew. A lot of clients and employees were happy with what the company used to be, as soon as things changed to hibu, it was the beginning of the end. Respect your employees and they will work hard for you. Here is a thought: What happens to the company when the last sale rep is fired?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in Chicago, IL
    Former Employee - Business Development in Chicago, IL

    I worked at hibu full-time (more than a year)

    Pros

    You can work independently and from home/ in the field, high investments in technology for sales force.

    Cons

    Uggg so many... Goals are difficult at best to hit, company support for customer issues is poor, support staff works at their own speed and is not always professional to the clients, products change so often it is a real challenge to keep up with products and processes

    Advice to ManagementAdvice

    The churn them and burn them attitude is counter productive. You invest a good deal in training and technology and then give no job stability. Stop changing products and chasing the market, become a trend setter and get proper support for sales force to fix customer issues.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Good entry to sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Lafayette, LA
    Former Employee - Sales Representative in Lafayette, LA

    I worked at hibu full-time (more than a year)

    Pros

    good experience learning how to sell

    Cons

    product and customer service lacking

    Advice to ManagementAdvice

    big time attention needed to customer service

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Philadelphia, PA
    Former Employee - Sales Representative in Philadelphia, PA

    I worked at hibu full-time (more than 5 years)

    Pros

    The people I worked with. My fellow reps and support people were great. The local management team worked hard at trying to make things better. I also liked that you could work from home and make your own schedule

    Cons

    The constant issues with websites. It's hard to sell one that gets completed without issues. Morale is very low due to layoffs and demotions. It was tough getting the energy each day to do my job.

    Advice to ManagementAdvice

    Fix the support functions. It is very demoralizing on a rep to have customers mad at them for billing issues and website mistakes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    I have hibu to thank for a great 18 year career experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hibu full-time (more than 10 years)

    Pros

    Great opportunity to make money and career advancement if you are willing to work hard. Excellent life work balance. Great mentors if you are serious about learning and growing. It is definitely a job if you are hitting your numbers no one will bother you. You write your own ticket. You work with great people. Some of my closet friends have come from hibu.

    Cons

    The people who are not doing well are the people who are not working and then complain that it is the company's fault. Unfortunately, these are the people who are most vocal. If you are prone to negativity it can wear on you.

    Advice to ManagementAdvice

    Stay positive. Keep rewarding performance.

    Recommends
    Positive Outlook

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