hibu

  corporate.hibu.com
  corporate.hibu.com

hibu Reviews

Updated October 21, 2014
Updated October 21, 2014
621 Reviews
2.8
621 Reviews
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Recommend to a friend
Approve of CEO
hibu CEO David Eckert
David Eckert
123 Ratings

Review Highlights

Pros
  • Office empty by 5 and had flexibility to work from home as often as I wanted (in 21 reviews)

  • Excellent working conditions, work-life balance encourages with wellbeing - use of the hibu gym (in 17 reviews)


Cons
  • Poor planning and lack of sufficient training leads to poor customer service for hibu clients (in 32 reviews)

  • Managers under pressure to make sure new products succeed (in 28 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Could have been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Website Editor in King of Prussia, PA
    Former Employee - Quality Assurance Website Editor in King of Prussia, PA

    I worked at hibu full-time (less than an year)

    Pros

    The night shift environment was very relaxed and I was able to work at my own pace as long as I met the daily production quota by the end of the night. The pay was good for an entry-level position, and I gained valuable experience.

    Cons

    The lack of communication between departments was really frustrating. No one ever seemed to know exactly what to do. If you asked someone for the "official" way of doing things, they would shrug and tell you how they would do it. Stricter guidelines and better communication would have solved many issues.

    Advice to ManagementAdvice

    The company is constantly telling employees that they want high quality products, yet they don't provide the proper tools to make this work. As a Quality Assurance Website Editor, I had to read over website copy that had been outsourced, and most times it felt like I was reading something a high school student wrote. Quantity is more important to management than quality, and it's frustrating because the product could be improved with better communication between departments and more time dedicated to getting things done right the first time. Sales reps either provide too much or too little information to build a website, and then they complain in emails to the web building team that the customer is upset because the site is nothing like they wanted. That's what happens when you have 4+ people contributing to a website whose only motivation is to work quickly and get the job out of their queue. This company could have been great, but too much emphasis is put on numbers instead of realistic ways to improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Decent people, though anal retentive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hibu full-time (more than an year)

    Pros

    Very honest management, to the point of being blunt, but at least you know where you stand.

    Cons

    Technical issues with start-up division were a nightmare that they had to constantly fix and refix. Looking only at the numbers puts a lot of pressure on employees.

    Advice to ManagementAdvice

    Don't be so focused on the non-money generating numbers.

    Recommends
    Negative Outlook
    No opinion of CEO
  3. 8 people found this helpful  

    It went from great to terrible in just a couple of years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Seattle, WA
    Former Employee - Sales in Seattle, WA

    I worked at hibu full-time (more than 8 years)

    Pros

    Benefits and freedom as a sales associate.

    Cons

    Management at the local level are useless and its not their fault. Upper management has them hiring and firing at an alarming pace. The company has become a micro manage environment. They used to have great products and produced them here in the USA. Now they don, care about the legacy products and all they want to do is sell mediocre websites that are overpriced and built out of the country. They truly do not care about the people who kept them afloat for the last few years. If you don,t sell their crappy websites they send you packing.

    Advice to ManagementAdvice

    Dust off your resumes because your going to need them. You are killing the company faster than anyone could have imagined. Look in the mirror because its your fault all those people are failing. The buck stops at the top and you are all the problem. Short sighted management has killed this once proud company. If you want to save the company then do the honorable thing and resign and let someone else save the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Enlightening door to door sales with a perpetually change of direction company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Consultant in Amarillo, TX
    Former Employee - Client Services Consultant in Amarillo, TX

    I worked at hibu full-time (less than an year)

    Pros

    The Freedom to set your own work schedule.

    Cons

    Constantly changing contract creating/submitting program, products and pricing, and compensation package was for ever changing.

    Advice to ManagementAdvice

    Change all the cons and get a clear and precise direction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    was great before the company went bankrupt and the investors took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development Analyst in King of Prussia, PA
    Current Employee - Development Analyst in King of Prussia, PA

    I have been working at hibu full-time (more than 10 years)

    Pros

    was a challenging and interesting job with great co workers and excellent work environment

    Cons

    unstable top management due to poor global financial decisions

    Advice to ManagementAdvice

    company needs some solid direction from the top down

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at hibu full-time (less than an year)

    Pros

    -Descent base pay
    -good benefits
    -friendly area management

    Cons

    I have not made a review on here before and usually check them before starting a new job but the local management were nice and seem trustworthy.. turns out they don't have a say nor do they really make any decisions! ...TRUST ME YOU DON'T WANT TO WORK HERE!!!!!

    -Low commissions
    -Terrible products
    -Extremely hard to contact corporate regarding how awful the website turned out because most don't speak English once you are transferred to someone who can help. Transferred to a new department for each individual issue which takes so much of your day.
    -Always changes in products. No consistency
    -They want you to sell, sell, sell and not take the time to service your accounts to where they are happy with their products
    -Lie (or withholding information) to their sales force in training telling them about the products and services. Once you get out into the field and have a few accounts go live you realize this company is awful
    -Fired almost everyone in my office and also in my training class.

    **They don't care what or how much you sell the previous month they care ONLY about your number of sales in the rolling 4 weeks at a time; doesn't matter how well you did the previous month, that month or will do next month in dollars earned or number of sales. Only number of sales for those four weeks count and if you don't make them you are FIRED!**

    Advice to ManagementAdvice

    Start looking for a new job. This company is going no where but down. Great job!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Consultant in San Antonio, TX
    Former Employee - Media Consultant in San Antonio, TX

    I worked at hibu full-time (more than 5 years)

    Pros

    Great management . Before decline very hard but fun place to wurj

    Cons

    People not needing services like phone books any motor

    Advice to ManagementAdvice

    Good luck with transition to online advertising! Raise pay scale!

    Neutral Outlook
  9.  

    Great job to start, but couldn't climb out of the hole management put us in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Publication Manager in Philadelphia, PA
    Former Employee - Publication Manager in Philadelphia, PA

    I worked at hibu full-time (less than an year)

    Pros

    The pay was great for journalists, and the office atmosphere was good. It was nice having a cafe downstairs in the building.

    Cons

    Poor planning and management sunk the magazine division. hibu should never have hired so many field editors or expanded the number of magazines so quickly. The focus should have been on quality from the publication managers, not quantity. Also, a less ridiculous deadline schedule might have helped the PMs out - instead of bunching magazines up into one week, spread them out more. In less than six months we went from "magazines are awesome!" to getting laid off. The new execs hired in March never gave the magazine department a chance.

    Advice to ManagementAdvice

    Some careful planning instead of gangbusters expansion wold have gone a long way. Profitability isn't the be-all-and-end-all of a product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    What do you expect from a B string player? Respect?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Representative in Phila, PA
    Former Employee - Business Development Representative in Phila, PA

    I worked at hibu full-time (more than an year)

    Pros

    Great hours, work in your territory, good pay, Ipad air, ok benefits

    Cons

    There are too many managers who don't sell, don't manage, don't help, just send emails and don't respond to yours. What they do are look at reports with so many ever-changing metrics till it looks like they are making money. This is why they are failing. So in a nutshell if you decide you really want to be a door to door salesperson for websites, SEO/SEM and online IYP(really?) Then work for an industry leader or great boutique firm. My best advice, sell something tangible for co that is making money. On the other hand if you want to sell the Yellowbook, you still have to hawk crappy websites but you also sell a tangible trackable product which is ok and keeps you a bit more sane.

    Advice to ManagementAdvice

    Reduce management.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Digital media exec

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dogital Media Sales in Virginia Beach, VA
    Former Employee - Dogital Media Sales in Virginia Beach, VA

    I worked at hibu full-time (less than an year)

    Pros

    Typical sales job items like freedom. Decent training program to start and ongoing wasn't bad either.

    Cons

    Too many to list. RUUUUN They fire people without merit and warning. Local management is the worst I have seen in my 17 years in this business.

    Advice to ManagementAdvice

    Give up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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