hmv Reviews

Updated June 25, 2015
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53 Employee Reviews

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  1. Fun Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Toronto, ON (Canada)
    Current Employee - Key Holder in Toronto, ON (Canada)

    I have been working at hmv part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, my love for music was supported, great customers, passion for what I sold

    Cons

    No room for advancement. I was with the company for 3 years, and was sent to help run other stores. I was constantly give hope that I would advance, but nothing ever came up.

    Advice to Management

    District Managers, Regional Managers, HO staff - Treat your store staff better. Dont take them for granted. A little encouragement goes a long way.


  2. Bit like a Cattle market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Warrington, North West England, England (UK)
    Former Employee - Sales Assistant in Warrington, North West England, England (UK)

    I worked at hmv full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Would like to say but Isnt any

    Cons

    Well Not the best Wages

    Advice to Management

    .....


  3. Great untill the money ran out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Dublin, Dublin (Ireland)
    Former Employee - Supervisor in Dublin, Dublin (Ireland)

    I worked at hmv full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great to work for largely with some great perks

    Cons

    Treated poorly upon entering administration


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  5. Overall happy

    Former Employee - Sales Assistant in Heathrow, England (UK)
    Former Employee - Sales Assistant in Heathrow, England (UK)

    I worked at hmv part-time (More than 3 years)

    Pros

    Good benefits and events eg. Conferences

    Cons

    Must always keep up to date with new releases for films, music and tech, easy for full timers, more difficult for part timers.


  6. very fun but forget about advancing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON (Canada)
    Current Employee - Sales in Toronto, ON (Canada)

    I have been working at hmv

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    -very friendly people
    -discount (supplier cost, items become very cheap)
    -flexible when asking for days off
    -flexible around your availability
    -managers become your friends

    Cons

    -lack of appreciation from managers
    -favouritism
    -can get very boring on most night shifts

    Advice to Management

    Appreciate ALL your workers.


  7. A well-structured company changing to work in the current climate.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Supplier Assistant
    Former Employee - Product Supplier Assistant

    I worked at hmv

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Support in business training schemes
    casual dress
    Several points of contact for support
    Team atmosphere as departments run side by side.

    Cons

    none substantial enough to list

    Advice to Management

    Allow greater creative input from employees at all levels regarding decisions, by offering a way to access current projects and send input electronically.


  8. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Mississauga, ON (Canada)
    Former Employee - Sales Assistant in Mississauga, ON (Canada)

    I worked at hmv

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fun environment, friendly colleagues. Everyday is new and exciting. One of the best retail experience i've ever had. Employee discounts is welcomed

    Cons

    Management is disorganized, employees have to go beyond their role. Lack of understanding when changing shifts. Continually find reasons to critiicize.

    Advice to Management

    Look at each individual as a person, not a statistic. If they hate customer service, then ultimately should reconsider their career path. Having the feeling of being too good and above your position is disheartening to employees.


  9. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Glasgow, Scotland (UK)
    Current Employee - Assistant Store Manager in Glasgow, Scotland (UK)

    I have been working at hmv full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working with great products across music, film, games & technology. There are a lot of great people involved across the business. Salary is fairly good at management level compared to similar roles in retail.

    Cons

    A lot of people have been in the business for a long time, coupled with less stores across the business make career progression more difficult. Not as forward thinking a business as they should be considering the nature of the products that they sell.

    Advice to Management

    There needs to be a clearer plan for career and company development. There doesn't seem to be a long term plan.


  10. Fun place to work but could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at hmv

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Nice people (some genuinely very nice people)
    - Interesting experience with varied job roles (i.e. floor-walking, till time, collecting stock from off-site, filling up chart wall stock etc.)
    - Good opportunity to improve/utilise up-selling skills with Perfect Partners (there was some good stuff there, the company gave you some good stuff to work with, it wasn't tat)
    - Unlike many other retailers, A LOT of face-to-face with customers on the shop-floor and provides opportunities to deliver excellent customer service (which are always help in competency/STAR interviews)
    - 30% staff discount on (most) items
    - Seeing the manager and his assistant ing bricks when the CEO paid a visit!

    Cons

    - Minimum wage. A company who pays £6.60 rather than £6.50 - even though it's only 10p goes up hugely in my estimation - because it shows a company values its employees and don't believe any Tom, D*** and Harry could do their job.
    - Company feels as if it's in survival mode rather than at the top of its game. I wouldn't say backwards but very static. I talked to a permanent staff member who had been there for 6 years and they said the culture is unrecognisable when they started working there.
    - Contradictions in work practices. The company espouses the "product and people" mantra but loyalty cards are nonsense with £3 charge and crap "rewards". I felt embarrassed to offer it and so did a lot of other permanent staff. A couple of customers actually returned the card and wanted their £3 back because they felt as if they have been duped. On both occasions, I quietly processed the exchange without querying it with because I had the utmost sympathy with them. My indifference towards these silly cards was probably why they didn't keep me on!
    - On a couple of occasions, the staff were alarmingly mis-selling the loyalty cards with items not on the rewards program unaware that by doing so they were breaking the law. Any reputable company - whether it's a £1000+ credit card or a one-off £3 card - should not be mis-selling products. Someone needs to mention the Sale of Goods Act and the FCA. This is something HMV management really need to look at because it erodes customers' trust in the brand and drives customers away - particularly to no-hassle online retailers when they know they won't be pestered with silly value-less reward schemes.
    - Ancient, inefficient work-practices. One such example was the back catalogue squashed (quite literally!) under A-Z space when they have empty shelf space on the wall. The poor staff spend a good 5-10 minutes on your hands and knees looking for something obscure, so much that they have hand-wash at the till. Whack some shelves on the wall FFS! Spare them the effort and unprofessional appearance and save them time so they help other customers!
    - Lack of new ideas or initiatives to entice customers. Walking into a HMV store and seeing "2 for £10" is only exciting the first few times. I had about 10 (cheap) initiatives I would implement but they never asked staff for ideas so sod them!
    - I felt management were a bit (too) distant with staff to the point they were unapproachable. I understand there is a lot of pressure at Christmas but appreciating your staff members' efforts is an important skill that is so lacking in management these days. Employers always talk about young people lacking 'soft skills' yet so many older managers lack such skills as well. It's a laughable state of affairs when I see such complaints in the news.
    - From my impressions, the store had a good set of staff who worked extremely hard (compared to previous retail roles I've been in) and I don't think they were appreciated.
    - If you're a Christmas temp. don't expect to be rewarded with any bonus or meeting Christmas sales targets. Not even handshake of appreciation from the manager after a (VERY) successful Christmas period which I thought was a bit lacking in decorum.

    Advice to Management

    Get rid of the £3 payment for the "loyalty" cards which erodes trust in those who are duped into buying it and annoys the customers (The "Oh, you're trying to sell me something else now?" types) who don't want it when they are at the till.


  11. Good management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Toronto, ON (Canada)
    Former Employee - Supervisor in Toronto, ON (Canada)

    I worked at hmv full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Staff discount, good if you like music movies

    Cons

    Mall hours, low pay and not much time off

    Advice to Management

    Pay more



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