iContact Reviews

Updated August 26, 2014
Updated August 26, 2014
16 Reviews
3.6
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Peter Granat
1 Rating

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company and working environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Morrisville, NC
    Current Employee - Sales Executive in Morrisville, NC

    I have been working at iContact full-time for more than 3 years

    Pros

    There are so many great things I can say about iContact and the experience working here. IContact is a fast-paced, changing environment with a work-hard, play-hard mentality. My co-workers are professional and fun on all levels. My salary is competitive and I have great benefits. I’m given all the tools I need to be successful and I’m positively encouraged by management. Senior leadership is approachable and available to help you reach individual success and team success.

    Cons

    Location is convenient from anywhere in the triangle area, but the building facilities are not up to date, though things seem to be improving. In the Sales Executive role there are little immediate advancement opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Looks like fun on the surface, but poor direction and poor middle management led to awful work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iContact full-time for more than 3 years

    Pros

    Free sodas, a paycheck, lots of items with the company logo

    Cons

    Awful middle managers, no job security, treats employees in some departments like children

    Advice to ManagementAdvice

    Stop letting good employees go - assuming there are any left.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great Company, Great People, Great Journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iContact full-time for more than a year

    Pros

    No micro management, fun atmosphere, great people, work-hard/play-hard mentality, great product, super smart people who are dedicated to their craft, upward mobility, exciting outlook for the future. Things have been changing for the positive recently and it's a great place to be at this time.

    Cons

    Things change constantly, which is also common and necessary for any Marketing Company and Technology Company, iContact happens to be in both spaces. Not necessarily a bad thing always.

    Advice to ManagementAdvice

    Continue to spruce up the office, continue on vision for growth for the future.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    iContact had no direction and gives people zero chance to adapt and preform.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iContact

    Pros

    What can I say besides the free coffee and soda.

    Cons

    Training was a mess as I was told by my supervisor to do one thing, then told by my direct boss to do something totally else. I was told to ask questions then I was scolded for asking questions and was told that I was being "needy" and was told to apologize to my coworkers. My boss gave me a list of things that I need to improve on and after four days I was terminated because I was not improving. After two months on the job I was let go. I was not given a fair chance to prove myself. There was no structure in training or how we handled billing. Co-workers never attempted to talk to me, super visor was the most unapproachable person I have ever met, and the boss was the rudest person I have worked for.

    Advice to ManagementAdvice

    Get some structure in your training and give people a chance.

  6.  

    Love it besides a few kinks because of acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Morrisville, NC
    Current Employee - Sales in Morrisville, NC

    I have been working at iContact full-time for more than a year

    Pros

    -great people, wonderful work dynamic
    -the work environment encourages fun and creativity, but holds your performance at a high standard (basically, most management won't micro-manage as long as you maintain a high level of performance)
    -amazing benefits
    -great product that is very exciting if you are interested in email marketing/SaaS
    -I can't stress more how wonderful the people are

    Cons

    -most growth opportunities are Vocus opportunities which is headquartered in Maryland
    -there are still some communication and other issues since the acquisition
    -lack of communication between departments

    Recommends
    Positive Outlook
  7.  

    It was great, until....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Morrisville, NC
    Former Employee - Marketing in Morrisville, NC

    I worked at iContact full-time for more than 3 years

    Pros

    Flexible work schedule, free sodas, bagel Mondays

    Cons

    CEO was unsure of vision. Brought in new management and everything changed. Lots of layoffs VERY quickly

    Advice to ManagementAdvice

    A slide doesn't always make a fun work place when you sit right next to it. The vision wasn't clear and changes needed to be made, but they were made so quickly, it intimidated many of the employees.

    Recommends
    Neutral Outlook
  8.  

    Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology  in  Morrisville, NC
    Current Employee - Technology in Morrisville, NC

    I have been working at iContact full-time for more than a year

    Pros

    Fun environment, free sodas, and a slide! Really great atmosphere. Lots of leeway to solve problems. Generally smart people with a good work ethic.

    Cons

    Leadership at times a little meandering in terms of vision and direction. Don't forget that in startup mode, sometimes giving 150% is the norm.

    Advice to ManagementAdvice

    Pick a vision and stick with it! Also, please dispense with politics and drama. Although better than many companies, it's still there.

    Recommends
    Negative Outlook
  9.  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC

    I worked at iContact full-time for more than 3 years

    Pros

    The market for the software is growing so they're going to be around for a while. That's assuming, of course, that they continue to serve the same market niche.

    Cons

    Management isn't local (MD instead of RTP, NC).
    Culture has shifted.
    Lots of parts of the business are outsourced.

    Advice to ManagementAdvice

    Communicate. Communicate. Then communicate again. Don't leave your people with no direction.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Agile is as agile does.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Tester  in  Morrisville, NC
    Former Employee - QA Tester in Morrisville, NC

    I worked at iContact full-time for more than a year

    Pros

    people seriously dedicated to Agile, continuous development, and testing.
    Amazing culture of corporate responsibility, good perks.
    Super lenient with things you need to do; work/life balance.

    Cons

    All of those people are gone, after the acquisition by Vocus.
    "Funny-Money" trading system means nothing can actually get done.
    CTO tech snobbery.

    Advice to ManagementAdvice

    Pare yourself down a bit; focus more on improving the product than simply trying to copy the competition. Also, new management, take a cue from the old iContact management, as this review would be much more positive before the acquisition.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Squandered opportunities and failed leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Morrisville, NC
    Former Employee - Software Developer in Morrisville, NC

    I worked at iContact full-time for more than a year

    Pros

    Interesting technical challenges, opportunities to learn good tech skills, at the time I was there we had some amazing talent that I learned a lot from (which has since mostly left). The pay was very competitive, I would even say generous.

    Cons

    Office politics, confused business direction, lots of unnecessary drama, not safe to express opinions that differ from management (even privately). Many people fired (not laid off) for questionable reasons (not me fortunately, but many others). There may have been legitimate reasons that weren't shared in some of these cases, but I'm dubious that it this was true in all cases. A lot of extremely capable technical talent was squandered and ultimately left the company in frustration.

    Advice to ManagementAdvice

    Pick a business direction and stick with it for a few months. Also, try listening to your employees and treating them with respect.

    Doesn't Recommend
    Negative Outlook

Worked for iContact? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.