iCracked Reviews

Updated August 5, 2014
Updated August 5, 2014
2 Reviews

3.5
2 Reviews

Recommend to a friend
Approve of CEO
(no image)
AJ Forsythe
1 Rating

Employee Reviews

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  1. 2 people found this helpful  

    Fun and local self-built electronic repair company for iDevices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITECH
    Current Employee - ITECH

    I have been working at iCracked part-time for less than a year

    Pros

    Make your own hours, stock your own inventory, manage your own business, you make as hard as you work. HQ is very friendly and helpful. Mobile repair service, very convenient for customers. Lifetime warranty on all parts. VERY useful "iTech" app for all employees (sole-proprietors)

    Cons

    Prices are often higher than competitors (Due to convenience and quality of parts)

    Advice to ManagementAdvice

    Great job thus far!

    Recommends
    Positive Outlook
  2.  

    Mismanagement, uncaring about itechs, team "leadership" changes every week.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee  in  San Francisco, CA
    Former Employee - Employee in San Francisco, CA

    I worked at iCracked as a contractor for more than a year

    Pros

    You have the ability to set your own goals, hours, etc. as long as headquarters agrees with it.
    This company stands behind their parts (just not their people).

    Cons

    They talk a big game about caring, culture and standing behind what they offer. The problem lies with them not standing behind their HQ workers (unless you're a favorite) or their itechs.
    Everytime you call your hq support staff, you'll talk to someone new and you will NEVER get a straight answer. You'll get the okay from one person, the next week you'll get emails and it turns into the old "he said, she said". The 20-something, never had a job except this after college CEO, (AJ), is arrogant and won't listen to anything he doesn't want to hear. I would will be interested to see where this place heads long term, as their core staff seems to have a lot of turn around/role reversals and I fear they will run out of staff they can extort and burn out (itechs included).

    Advice to ManagementAdvice

    Why bother with advice to them? Where to begin.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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