iCrossing Reviews

Updated June 25, 2015
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2.9
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Brian Powley
33 Ratings

Pros
  • There is also a good work/life balance (in 6 reviews)

  • Smart people who want to do well by the clients (in 5 reviews)

Cons
  • Bloated senior management with little vision (in 4 reviews)

  • Extremely top-heavy organization (in 4 reviews)

More Pros and Cons

70 Employee Reviews

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  1. Helpful (1)

    Avoid working here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iCrossing full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I enjoyed working with the regular people to the real work.

    Cons

    You will work long hours and will not be rewarded or recognized for it. You may be asked to "Step up" and take a new role but you will not get the title, nor get the pay increase, nor get the authority but you will be asked to accept the responsibility. The excuse given will be that "the company believes you should be seen to do the job first"... but it's really just getting more work out of you on the cheap... and cheap is what I found out is what matters at iCrossing. Because no matter how much work/effort/time you commit, if your position can be off-shored, or even on-shored to a cheaper candidate (a H-1B for example)... they will walk you out the door with no ceremony. The benefits are rather standard and the 401k is rather sub-standard. HR does not communicate very well changes in benefits.. example, the vacation structure was changed in the middle of the year and most of the personnel I know almost lost half their PTO at the end of the year due to this mis/un-communication. Many of the staff work from home as most just manage off-shore teams. The offices are sparse and mostly empty. Internal network goes on the fritz on a regular basis and this also takes the phone system down with it. The operation is owned and run from Hearst in NYC and they obviously have a provincial view of anything not in NYC. I would suggest you give them a pass if possible or if you do take a position consider it... a temporary thing... as they certainly will consider it so.


  2. Helpful (5)

    Quiet as a mouse. A veritable army of Mice.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA

    I worked at iCrossing full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you like quiet. Zero interaction with coworkers. Hung out on a limb. Given the worst assignments with zero direction or support. No communication from management. Half-hearted army of drones looking down their food stalls. Then this is the place for you.

    Cons

    If you don't thrive on neglect. If you wish your masochism was more dramatic and forthright. If benign indifference rubs you the wrong way.

    Advice to Management

    Come out of your closed door offices from time to time. Pretend that you care about the workers out in the cubicle farm.


  3. Helpful (3)

    Great Place to Learn, but the Office Culture Sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iCrossing full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Channel Leads on some of the accounts are subject matter experts to some degree, that I'll give them.
    Lots of learning sessions you can sign into if you have the time

    Cons

    As with any company, in the end it all comes down to the team (or teams) you work with that will ultimately shape your experience. With the account I work on (one of the main cash cows):
    - For the most part feels like a little sorority/girls club. Very catty, they spend all day gossiping and speaking negatively about people and each other. Very exhausting negative energy to be around all day. If you're not in their little clique, prepare for indirect harassment.
    - Not friendly at all, and very arrogant
    - This is "my turf" feel. Very divisive.
    - Extremely disorganized.
    - Poor onboarding process within the team. Give you little to nothing to work with yet expect high returns.

    With the company as a whole, typical ad agency vibe, nothing new.

    Advice to Management

    Focus on your company culture.


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  5. Helpful (2)

    Poorly organized and dysfunctional agency

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iCrossing full-time

    Pros

    The SEM practice and the agency's technology platforms are the strongest assets this agency has going for it.

    Cons

    Unfortunately, iCrossing is not a fully integrated digital marketing agency. Client work suffers from a lack of structure and clear organization.

    Advice to Management

    Get agency objectives clearly defined and communicate them to staff to minimize employee turnover and dissatisfaction.


  6. Helpful (3)

    Listen to your employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iCrossing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice office space located in the Hearst a Tower

    Cons

    High turnover rate and no communication to lower and mid tier employees who are still there. Employees are overworked with long hours in the office. Be prepared to give up your social life when working here.

    Advice to Management

    Listen to your employees. There is a valid reason why people are leaving at such a high rate.


  7. Helpful (2)

    Misleading statements and poor leadership from senior management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iCrossing full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I enjoyed the people I worked with and the openness to new ideas.

    Cons

    Management has made a series of misleading statements over the last year. I understand that they need employees to believe in the company, but they should treat the employees like family. You can never go wrong with being honest.

    Advice to Management

    Be honest.


  8. Helpful (6)

    Bring your life vest, it's a sinking ship.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iCrossing (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good work/life balance, easy work load, flexible with working from home, big name clients.

    Cons

    -Retention: There is a major issue with retaining both clients and staff. Turnover here happens every time you blink an eye (some people leave on their own, others are forced out), and clients drop at a rapid rate.
    -More cliques than high school: Teams are so segmented and there's is such little interaction between departments it's a wonder things ever get done. Going into the kitchen at lunch is like walking into a high school cafeteria. No one says "hi" or even smiles and teams sit together at tables and stare everyone else down.
    -Management: Who knows what they actually do, you never see them and they clearly don't have a clue what is going on in their departments that they're managing.
    -Culture: There is a serious lack of culture in this office, and quite frankly I've never worked in a place where employees looked so miserable and bored.
    -What exactly is iCrossing?: I worked here for a year and still don't have the slightest clue what kind of agency iCrossing is trying to be. They don't know what they want to be either.

    Advice to Management

    Incentivize your employees! Promote them, give them raises, actually care about what they're doing. There are a lot of people that are truly doing great work that is bettering the business, give them an incentive before they jump ship too.


  9. Very dissatisfied at this job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at iCrossing full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -good place to work for a year out of college, then get out immediately

    Cons

    -no room for promotions
    -upper management lies to employees
    -directors have no idea what is going on with its employees
    -put in long hours with no reward
    -don't listen to requests of employees because upper management simply doesn't care
    -expected to do workload of positions above you with no promotions
    -no compensation of any kind for far too long
    -no one is happy to be there or go to work, in fact, its a rather depressing environment to be in
    -upper management has no idea whats going on
    -has been getting consistently worse and turnover is at an all time high. Every one is trying to get out fast.


  10. Helpful (2)

    Sad Agency with depressing office culture which lacks motivation and creativity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at iCrossing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Good learning experience when starting out (or when fresh from college)
    - There are some genuine people in the SF office, although the office leadership is a disappointment

    Cons

    - Extremely depressing, non-invigorating, non-motivating and non-creative office environment
    - Office leadership does not care about those doing the work
    - Little sense of "belonging", little sense of pride in the company

    Advice to Management

    Care for your employees. You have to bring an atmosphere to the office which inspires creativity, motivation and success.


  11. Helpful (3)

    Politics, politics, politics in just another agency

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at iCrossing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay is alright and some big name clients hire icrossing as their agency. Stable work/life balance.

    Cons

    Politics. Analysts who get promoted talk their way up and take advantage of their relationships, all the while doing poor quality work and throwing their colleagues under the bus. Sniping at the analyst level.



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