iPass Reviews

Updated January 18, 2015
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3.2
58 Reviews
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iPass President, CEO, and Director Evan Kaplan
Evan Kaplan
38 Ratings

Pros
  • Work-life balance is good most of the time for the OMPortal UI team (in 6 reviews)

  • Silicon valley culture, good people (in 5 reviews)

Cons
  • We shared this with the new management team and after some time the decision was made to focus on 3 fundamental initiatives: (in 4 reviews)

  • Lost a lot of good people when the business started declining (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Stellar co-workers and strong mgt, but many of them moved on when the business was no longer growing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at iPass full-time (more than 8 years)

    Pros

    Strong telework policies for remote workers.

    Cons

    Need to drive innovative vs. competition to once again be tip of the spear.

    Advice to ManagementAdvice

    Need to innovate and create a new business model that drives customers

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. It is a sinking ship now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iPass

    Pros

    salary is good
    benefit is good
    flexible

    Cons

    company is lack of focus or direction.
    poor culture, bad performers are being rewarded.
    weak management

    Advice to ManagementAdvice

    too late to change management at this point of time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Not sure how they stay in business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood Shores, CA
    Former Employee - Anonymous Employee in Redwood Shores, CA

    I worked at iPass full-time (more than a year)

    Pros

    Great teamwork, depending on the team you're working on; decent benefits; middle management is good

    Cons

    Low-ball on salary; company-wide meetings attempt to quell fear of anyone holding stock options

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good niche service offerings. The people you work with make it a good place to work. Technology is advanced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at iPass full-time (more than 5 years)

    Pros

    Competitive market for salary, great location and people. Advanced technology and learning can broaden experience. Great culture.

    Cons

    Training is lacking, poor management and perks. No frills type of work environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Going Nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Redwood City, CA
    Current Employee - Finance in Redwood City, CA

    I have been working at iPass full-time (less than a year)

    Pros

    Flexible Hours, nice people, good location, good benefits, open and friendly environment.

    Cons

    Business seems to be slow and going nowhere. Hard to get motivated to succeed and help the business when it seems to be failing. Seems to be a lot of turnover.

    Advice to ManagementAdvice

    More real visibility to your teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Going nowhere fast...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at iPass full-time (more than 5 years)

    Pros

    I used to have many, but now I can only say the following.

    *Some good people to work with.
    *The benefits are good.
    *Pay was good

    Cons

    This company is falling apart. They used to have a ton of highly technical and motivated people, but they have since left for greener pastures. Any recent people of value were allowed to walk out the door with no concern. The executives are just riding it out and hoping someone will buy the company, but I don't see that happening. They have brought on a few talented execs recently, but let them go the second there was any momentum taking hold. Really kind of sad.

    Advice to ManagementAdvice

    Move on and let someone else try to save this company. Ask yourself what you have done to improve this company in the last 5 years and if you think that you actually have done something, you need to realize it was not enough. It's time to pivot this company before it's too late!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. So so company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Redwood Shores, CA
    Former Employee - Software Engineer in Redwood Shores, CA

    I worked at iPass full-time (more than a year)

    Pros

    Not very stressful Work Life balance

    Cons

    No clear product road map

    Advice to ManagementAdvice

    Need to clearly define product road map

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering
    Former Employee - Engineering

    I worked at iPass full-time (more than a year)

    Pros

    Company has Great potential enjoying leadership position in its niche and unique product set. Data and connectivity needs are only expected to increase

    Cons

    Lacks mid to long term vision that remains steady for results and investments to pay off. knowledge drain impacts ability to execute fast in the short term.

    Advice to ManagementAdvice

    Come up with a vision and stick to it

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Whittling away company value for executive profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Northeast, NY
    Former Employee - Sales in Northeast, NY

    I worked at iPass full-time (more than 5 years)

    Pros

    Initially, iPass was in a very exciting market, and they were looking to do some important things in mobile management. They are public, so they do have some money. Corp folks are very nice, and willing to help people in the field. Work/life balance is very good.

    Cons

    No real innovation in products. For the US market it's just not a "need to have". Most customers are unaware they are still iPass customers (which usually ends up with a cancellation). Many prospects remember iPass fondly from days past but laugh at the value prop.

    Corp folks on average they have been with iPass forever, and are focused on doing things the way iPass has always done them. Very resistant to customer feedback.

    Advice to ManagementAdvice

    Share value is not just your personal piggybank. Other employees have shares that aren't priced like yours. Do things to improve share value.

    Don't sell key company assets to biggest competitors (ok, so it's a "partnership", but you gave away the farm)

    Come up with game-changing mobility ideas that don't revolve around selling wifi networks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Nice atmosphere but product not necessary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at iPass full-time (more than a year)

    Pros

    This is an ever-changing environment, mostly because the management is constantly shifting direction. They're doing the best they can: with a product that is rapidly becoming obsolete, they're struggling to maintain some relevance in the marketplace. They try to make it nice for employees: good benefits, Monday bagels, flexible schedules, nice people. When they lay you off (which is inevitable) you get a decent severance package.

    Cons

    Management really doesn't seem to know what they're doing. There is a sense of desperation, of flop sweat, and they changed the company's direction three times in a year. It can get a little high schoolish and cliquey, and there's lots of whispering behind people's backs. CEO talks and writes in incomprehensible corporate-speak loaded with bizarre metaphors. The product itself is really only relevant in Europe, where there aren't many free hotspots. In the US, there are a lot, so people don't need the product. If Europe goes into more free public hotspots, or when Google and Facebook release their Wi-Fi programs, there will be no need for iPass.

    Advice to ManagementAdvice

    Speak in plain English. Get some consultants in there who can help you diversify the product line, because right now, whether you're talking to IT, CFOs, business travelers, or consumers, nobody needs the product. Pay attention to competitors pricing--they can be more flexible and are more attractive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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