iPass Reviews

Updated October 16, 2014
Updated October 16, 2014
51 Reviews
3.2
51 Reviews
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iPass President, CEO, and Director Evan Kaplan
Evan Kaplan
34 Ratings

Review Highlights

Pros
  • Work-life balance is good most of the time for the OMPortal UI team (in 6 reviews)

  • Silicon valley culture, good people (in 4 reviews)


Cons
  • We shared this with the new management team and after some time the decision was made to focus on 3 fundamental initiatives: (in 4 reviews)

  • Lost a lot of good people when the business started declining (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Stellar co-workers and strong mgt, but many of them moved on when the business was no longer growing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at iPass full-time (more than 8 years)

    Pros

    Strong telework policies for remote workers.

    Cons

    Need to drive innovative vs. competition to once again be tip of the spear.

    Advice to ManagementAdvice

    Need to innovate and create a new business model that drives customers

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Going Nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Redwood City, CA
    Current Employee - Finance in Redwood City, CA

    I have been working at iPass full-time (less than an year)

    Pros

    Flexible Hours, nice people, good location, good benefits, open and friendly environment.

    Cons

    Business seems to be slow and going nowhere. Hard to get motivated to succeed and help the business when it seems to be failing. Seems to be a lot of turnover.

    Advice to ManagementAdvice

    More real visibility to your teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    So so company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Redwood Shores, CA
    Former Employee - Software Engineer in Redwood Shores, CA

    I worked at iPass full-time (more than an year)

    Pros

    Not very stressful Work Life balance

    Cons

    No clear product road map

    Advice to ManagementAdvice

    Need to clearly define product road map

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering
    Former Employee - Engineering

    I worked at iPass full-time (more than an year)

    Pros

    Company has Great potential enjoying leadership position in its niche and unique product set. Data and connectivity needs are only expected to increase

    Cons

    Lacks mid to long term vision that remains steady for results and investments to pay off. knowledge drain impacts ability to execute fast in the short term.

    Advice to ManagementAdvice

    Come up with a vision and stick to it

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Nice atmosphere but product not necessary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at iPass full-time (more than an year)

    Pros

    This is an ever-changing environment, mostly because the management is constantly shifting direction. They're doing the best they can: with a product that is rapidly becoming obsolete, they're struggling to maintain some relevance in the marketplace. They try to make it nice for employees: good benefits, Monday bagels, flexible schedules, nice people. When they lay you off (which is inevitable) you get a decent severance package.

    Cons

    Management really doesn't seem to know what they're doing. There is a sense of desperation, of flop sweat, and they changed the company's direction three times in a year. It can get a little high schoolish and cliquey, and there's lots of whispering behind people's backs. CEO talks and writes in incomprehensible corporate-speak loaded with bizarre metaphors. The product itself is really only relevant in Europe, where there aren't many free hotspots. In the US, there are a lot, so people don't need the product. If Europe goes into more free public hotspots, or when Google and Facebook release their Wi-Fi programs, there will be no need for iPass.

    Advice to ManagementAdvice

    Speak in plain English. Get some consultants in there who can help you diversify the product line, because right now, whether you're talking to IT, CFOs, business travelers, or consumers, nobody needs the product. Pay attention to competitors pricing--they can be more flexible and are more attractive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Whittling away company value for executive profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Northeast, NY
    Former Employee - Sales in Northeast, NY

    I worked at iPass full-time (more than 5 years)

    Pros

    Initially, iPass was in a very exciting market, and they were looking to do some important things in mobile management. They are public, so they do have some money. Corp folks are very nice, and willing to help people in the field. Work/life balance is very good.

    Cons

    No real innovation in products. For the US market it's just not a "need to have". Most customers are unaware they are still iPass customers (which usually ends up with a cancellation). Many prospects remember iPass fondly from days past but laugh at the value prop.

    Corp folks on average they have been with iPass forever, and are focused on doing things the way iPass has always done them. Very resistant to customer feedback.

    Advice to ManagementAdvice

    Share value is not just your personal piggybank. Other employees have shares that aren't priced like yours. Do things to improve share value.

    Don't sell key company assets to biggest competitors (ok, so it's a "partnership", but you gave away the farm)

    Come up with game-changing mobility ideas that don't revolve around selling wifi networks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Iceberg ahead!!! Struggling company with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iPass full-time (more than 3 years)

    Pros

    Great salary and benefits. Guaranteed smiles from great employees. Very smart and dedicated employees.

    Cons

    Some managers lack the skills to successfully get things done. The place lacks direction and communication between groups lack professionalism. Employee turnover is scary. Stock on a steady decline.

    Advice to ManagementAdvice

    Get rid of the nepotism and politics before more good employees leave.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    +1 "Failure to communicate"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iPass full-time (more than 3 years)

    Pros

    Paycheck, and a great chance to challenge yourself to work in a very odd political, business and operational environment. The head of sales is top-notch.

    Cons

    iPass is 100% product driven. Translation, the product is the most important topic, focal point and point of interest in almost all management supported activities. e.g. customer satisfaction is unimportant, employee satisfaction is unimportant, and the CEO walks this talk daily. CEO's career 100% vertically aligned with Product Management. If you are driven to develop very cool products, this is the place to be. But if you are all interested in driving customer satisfaction; do not apply.

    Advice to ManagementAdvice

    See above. Stock on a steady and predictable decline for the last two years

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iPass

    Pros

    Great people. Fast paced culture - and seriously Agile.

    Cons

    Blame game between Prod & Engineering if CEO nit picks.

    Advice to ManagementAdvice

    Empower employees and help them evolve in their careers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Declining company with poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood Shores, CA
    Former Employee - Anonymous Employee in Redwood Shores, CA

    I worked at iPass full-time (more than 3 years)

    Pros

    Flexible and pay is avg to above avg.

    Cons

    Revolving door of incompetent/ineffective executive staff. Poor leadership overall. Steady loss of revenue with no new sources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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