iPayment Reviews

Updated June 11, 2015
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2.8
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Greg Daily
6 Ratings

10 Employee Reviews

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  1. Love it here...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iPayment full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Transparency into strategic goals and objectives, positive work environment, expanding portfolio of customer offerings (equals more opportunity), new members of the executive team, positive vibe.

    Cons

    Some areas of the office are a bit tired.

    Advice to Management

    Keep working on the employee engagement!


  2. It was a good experience. Would consider going back if given the opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iPayment part-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The schedule was very flexible. The management was great to work with and the products and services were good and you felt like you were providing a good service.

    Cons

    The usual for any job. As a customer rep you deal with the typical things about clients not knowing what to do with the product.


  3. Helpful (1)

    Good ol boys club.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Chatsworth, CA
    Former Employee - Sales Manager in Chatsworth, CA

    I worked at iPayment full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Checks cleared and they had a good program for fair to bad credit for business owners.

    Cons

    Did not value an inside sales team. I was the sales manager, and they had a sales manager they knew. He came to work every day in flip flops, and after I did all the hard work after the merger, they laid me off. I don't want to sound like a whiner... anyways, that guy got fired, the c-level players got pushed out...

    Advice to Management

    Swift current clip swiftly.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Poor company-low pay, poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake Village, CA
    Current Employee - Anonymous Employee in Westlake Village, CA

    I have been working at iPayment full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free bagels on Friday, but that's it.

    Cons

    The manager in my area needed classes to learn how to manage! I could do a better job, in fact, a monkey could. There is a high turn-over of employees due to the extremely low pay for the amount of work expected. There is blatant favoritism, which annoys me to no end. All employees should be treated equally and while I received excellent reviews and was 'promoted', ie given more work with no extra pay because I was fast, I was not treated as one of the long-timers, the 'pets'. Irritating and unfair. There MUST be equality in the workplace.

    Advice to Management

    Learn to manage, learn to treat all of your employees as valuable assets. Recognize an employee's strong points and weak points-that's effective management!


  6. Good Experience, but managed poorly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iPayment

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Without a doubt, you will have a workload here. So if you like to learn by repetition and high volume, this is the place for you. I honestly learned a lot and one of the advantages is you can make small mistakes without huge consequences. Management at the Executive level is actually really excellent. Some of the nicest individuals I've ever dealt with. Never too busy to take a question. Good benefits. One of the few places that do matching on their 401K as well as having the option of a 401K - Roth.

    Cons

    My biggest gripe was with management. Their expectations at the managerial level over their low-level employees is either unrealistic or simply unfair. Upward movement seemed out of sight or nonexistent. They pay to fill the position, not to keep you there. At some points, I felt like they were taking advantage of me.

    Advice to Management

    Be more realistic with your expectations. Keep an open stream of communication and let your employees know that you are on their side.


  7. Helpful (1)

    horrible

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Westlake Village, Los Angeles, CA
    Former Employee - Underwriter in Westlake Village, Los Angeles, CA

    I worked at iPayment

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    in the time I worked there I got 2 free lunches and free bagels on fridays

    Cons

    it was a nighmare, my trainer and manager had the worse attitudes I had ever seen. You would Think I hired myself to work there and I was botherieng them every day that I worked there.

    Advice to Management

    Get an attitude adjustment and maybe the turn around in your employees wouldn't be as high as it is.


  8. Excellent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portfolio Management Analyst in Westlake Village, Los Angeles, CA
    Former Employee - Portfolio Management Analyst in Westlake Village, Los Angeles, CA

    I worked at iPayment

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Very friendly people to work with. Best co-workers and management :)

    Cons

    Extremely strict when it comes to dress code and attendance- which in a way is one of their plus points as well

    Advice to Management

    Keep up the good work


  9. Helpful (1)

    They take advantage of you.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calabasas, CA
    Former Employee - Anonymous Employee in Calabasas, CA

    I worked at iPayment

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are a lot of good people there and the benefits are good. It's also located in a nice area to work.

    Cons

    There are a few members of management that will go out of their way to steal credit for your work and ensure that you will never advance to a real management level. It's an old boys/girls club that no matter what, does not allow outsiders.

    Advice to Management

    You need to learn how to respect your employees more. There are too many people in management there which have no respect at all. To be fair, there are those that do as well. Just hope you work for the right person.


  10. Great Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Westlake Village, Los Angeles, CA
    Current Employee - Corporate in Westlake Village, Los Angeles, CA

    I have been working at iPayment

    No opinion of CEO
    No opinion of CEO

    Pros

    Benefits are great for singles

    Cons

    401k Cont. are quite small

    Advice to Management

    Work Harder


  11. Poor communication, poor management, little opportunity for growth

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Spokane, WA
    Former Employee - Account Executive in Spokane, WA

    I worked at iPayment

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Set up your own appointments, make your own schedule on Thursdays and Fridays.

    Cons

    They don't pay on time. Your deals magically fall apart or don't process when they were supposed to. There is no base. Everyone that is making money in the company is dating. Management doesn't help you succeed or step in to help when your struggling. There aren't any employees that have been with the company more than 6 months that aren't dating each other. The merchants will bite your head off because their bills get screwed up regularly.

    Advice to Management

    Treat people fairly, offer a small base so people aren't struggling. Try to step in and help people when they are having a tough time rather than just firing them.



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